Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,574 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbelievably dishonest. Absolute scam. I trusted the Samsung name but this was clearly a mistake. I really can't emphasise how disappointed I am with this whole affair and how differently I now view the Samsung brand. I sent my near perfect Galaxy Note9 in as a part exchange towards a new Galaxy S22Ultra. Nearly a month after receiving my trade in, they contacted me stating my old device had 'screen burn' and I had to pay them an extra £50. I really look after my phones and know the device was immaculate and fault free when it left me. They have said the screen burn was caused by using the display on full brightness for too long. I never used the screen above a third of its brightness setting! They are giving me the options to pay the extra they are demanding, pay the trade in price or return the new phone. I am more than prepared to return the new phone and will be taking them up on that offer. Unfortunately that now leaves me in the position where they will return my old phone with a fault, so either way I lose. Absolutely disgusting behaviour from a company that I have always preferred to use. This whole experience has been quite simply unbelievable for a global brand and I plead to others to NOT attempt to use this trade in service. I deeply regret my decision to buy directly from Samsung and using Samsung trade in.”

Helpful Report

Posted 3 years ago

“Rude customer service, promised to get my washer part delivered but never did. (I HAVE BEEN WAITING FOR THREE MONTHS) Terrible company don’t ever purchase anything from them.”

Helpful Report

Posted 3 years ago

“En solo tres meses mi microhondas samsung se le daño una parte y samsung no se hace responsable. La garantia extendia que compré en Home Depot tampoco se hace responsable porque ellos empiezan a cubrir despues del año de la compra. Yo nunca mas compraré ningun producto samsung en mi vida. No se los recomiendo y tienen un mal servicio al cliente. Despues de la compra muchas personas me dijeron que los productos samsung son malos, si hubiera sabido esto antes no les compraba nada. Lastimosamente ese mismo dia compré una cocina tambien sin saber que estaba comprando basura.”

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Posted 3 years ago

“Never send your Samsung to their engineers for repairs I sent my phone in as it was not charging so in return they sent me a bill for over a grand saying it needed half a dozen other things replacing. Obviously I asked them to return the phone and found online that by factory resetting the phone it would fix my charging issues, which it did lol This whole process took a month, my next phone will be Teslas”

Helpful Report

Posted 3 years ago

“I have been on phone for over an hour as levelling feet are missing terrible service to get sorted I sure won't be ordering again you'd think with all these complaints samsung would do something about all these complaints”

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Posted 3 years ago

“Horrible experience. The customer service is shockingly bad. Firstly u will be asked to hold for 1 hr and then they will disconnect your call. The customer service is based in Philippines and they struggle to speak English. They keep disconnecting the call and never call back. I will never buy anything from Samsung again.”

Helpful Report

Posted 3 years ago

“if anyone want to buy anything please use order store. i bought a washing machine which was delivered damaged and i told the delivery driver to take it back the same day, call samsung for a replacement on the same day thinking it will fast to get a new one the next or third day, i was told to wait 7-10 working days with no email confirmation saying sorry or what so ever that until they receive the damaged one that is when they will be able to process another one or send a new one out which sounds fishy to me, i think they use that to buy time, order the damage part fix it and send the same product back instead of sending you a new product. i was the one chasing samsung for more than 3 days for a replacement when i finally get a mail from them there was no specific date saying my washing machine will be delivered all what was in the mail was returning and expecting no date/time when the replacement will be send out, even there customer service don't know anything about when they will send me a new one that is how bad it is all am keep hearing is i will pass the information to the other team, at the end i have to cancel the order, even i told them i have little kids at home that i need to wash the cloths that did make them solve my order on time all i keep hearing is wait 7-10 working days and wait 24 - 48 hours for email. that how bad it is, no good information to hold on to, to make you feel good. i will advise others to think well before buying anything from samsung if you can't wait and deal with no useful information from them if your product was received damaged or faulty thats fine but as for me this is my first and last i will purchase any product from them.”

Helpful Report

Posted 3 years ago

“It’s worst customer ever seen in my life what Samsung providing. It’s been around over month to get my tv replace. But still I am waiting. They don’t care about customer service. It’s new tv got problem in 6 months. They don’t follow up their customer. I don’t recommend anybody to buy any product from Samsung.”

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Posted 3 years ago

“I called customer service to speak with someone in the USA about my tv and I get somebody in the Philippines. I don't want that I want a USA representative. I am actually due for a new tv and you can be sure I won't be purchasing another Samsung if I can't get somebody in the USA!!!”

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Posted 3 years ago

“Worst experience with samsung phone delivery. Expected delivery keeps on changing. I made the purchase expecting to get my device before my travel. Due to change in Expected delivery now I have to cancel my order. Now I will think twice before purchasing any Samsung device. Will look for alternatives.”

Helpful Report

Posted 3 years ago

“I've been a loyal Samsung customer for years, and I gladly encouraged others to give their mobile phones a chance over Apple. However, Samsung's horrendous customer service has made me consider switching over to Apple. I've had two separate experiences where Samsung essentially told me there was nothing that could be done in either situation. Nothing. The first incident, I had sent my phone to Samsung to have a cracked screen repaired. They sent it back to me with more issues than what it had when I sent it in. They refused to work with me on the problem and I ended up having to go through Asurion to get a replacement device. Dealing with Asurion is no walk in the park either. The second incident, I had accidentally selected the wrong trade-in model when I purchased a new phone. They told me that there was nothing they could do, and that my only option would be to send my new phone back, repurchase it, and start the trade in process all over again. I understand that I'm the one who made the mistake in this instance but I refuse to believe that there isn't someway that they could adjust things on their end and correct my mistake without having to jump through hoops. On top of this, there is no sympathy. You can clearly tell that every agent you speak to is given a script to follow. After every call I've ever had with Samsung, I feel so defeated that I want to cry. It's awful.”

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Posted 3 years ago

“Absolutely disgusting service, my daughters Christmas present a Samsung tablet stopped charging. Samsung arranged to pick it up, there was no damage to it at all. I have now been sent a hefty bill for a smashed and bent tablet, which happened in their care. No one will take responsibility and are blaming us. Do not buy from this company as they are completely unscrupulous.”

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Posted 3 years ago

“My cards weren't accepted for no reason at all when buying online. Used my spouses card and the order was taking a bit to be accepted. Contacted customer service they said it was all good and should be finalized soon. 2 hours later my order is cancelled and they dont say why.... just to contact customer service..... so I wait on hold again for quite some time. The rep says the billing and shipping didn't match. I asked my spouse and it did.... he looks again and says "oh, it does match, I will escalate it and we will call you right back today" rest of the day passed so first thing in the morning I'm at them again. New rep says the same thing as last rep..... my billing and shipping is the same though. So I immediately ordered a different TV elsewhere. Spent hours on holds and was forced to repeat myself everytime because they aren't even looking at my order or issues or previous conversations.”

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Posted 3 years ago

“Absolutely the worst company Ever! Never Will I Ever order online or buy in person any Samsung products. This is coming from a long-time customer of 35+ years. I currently have 40 TVs and over 100 wearables for my staff and bar. I am replacing all devices. Why? You may wonder. Simple, after I spent over 2K on my IT/employee salary on order issues. The Samsung rep told my employee to shop someplace else. So, I took their customer service representative (manager) advice to heart. Now I'm in LG land and I must say "Life is Good"! Not to be obnoxious but, “you can take or leave it”. I suggest leaving Samsung and going with another company...”

Helpful Report

Posted 3 years ago

“I have s Samsung galaxy s21 +5g. I like the phone. The one problem I have it absolutely will not work with my Gold Pad application when I try to tap the phone using the NFC function on the phone even though it is turned on. For this reason I will not buy another Sumsung phone.”

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Posted 3 years ago

“Worst customer service in the world. I bought a whole kitchen suite if appliances and waited almost 3 months for delivery. The day before the delivery date xpo calls and wants me to schedule my delivery! It will take an extra month for delivery now. 4 months total. It took literally 3hrs on the phone with customer service passing me back and forth like a hot potato only to find that there isn't anything they can do. Do not buy anything from Samsung.com you will be sorry.”

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Posted 3 years ago

“I have been dealing with Samsung Premium Care for over 2 months trying to obtain credit for a year's worth of duplicate billing for Samsung Premium Care for the Galaxy Ultra S20 that was turned in to buy the Galaxy Ultra S21. I have requested to speak with escalation team and always am denied. The Supervisor, Bill won't even get on the phone with me and no f/us are provided. If anyone can assist me to have this escalated would appreciate it. Have spoken to various individuals and always am told it takes time. It has been 2 months.”

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Posted 3 years ago

“Never pre order from Samsung, you will be the least person in your country to recieved your new device”

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Posted 3 years ago

“I highly don't recommend to shop on the samsung shop, the delivery and installation service is in efficient and inexistent. I bought a washderyer and I payed for the delivery and installation but the installation hasn't been made because the transporters weren't able to do that. They ensured us that they'd informe the company that installation wasn't made but instead they took pictures inside my home when I wasn't watching and they affirmed that installation was correctly made, just attaching a cable. The assistance contacted me just many days later and i had to call and pay an installator to do the job, I asked for a refund but they didn't approve it because of the lies of the transporters.”

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Posted 3 years ago

“Getting a refund is impossible! I had 2 Galaxy A32 5G phones quite working on me. The first one lasted 2 hours after buying it. I returned it and got another one thinking that it was just a fluke. The second quit working after 2 weeks. They both just completely died and won't come back on. The company wants me to call ANOTHER place and try to have my phone fixed. Why would I want to have my phone fixed when 2 of them did the same thing and I already had to buy another phone. (not a samsung phone) Anyway......good luck if you have any issues with one of their phones. I will never buy Samsung again.”

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Posted 3 years ago

Samsung is rated 1.2 based on 4,574 reviews