Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,574 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So I get a new phone...I go to access my samsung account but it won't let me because it keeps sending codes back to the old phone that is back at the TMobile shop because it was traded in. When I get customer service they tell me to wipe my new phone , duh how will that help. They just need to reassociate the acct. with my new phone. They tell me um we don't know how to do that, sorry. Then they hang up on me. IDIOTS!!!!”

Helpful Report

Posted 3 years ago

“Samsung watch is garbage costumer service is trash for over six months been trying to get the watch fix and try to get my refund back there always putting my on hold never to right department as I write this down I'm still on hold trying to get my refund back since from December to now March 21 , 2022”

Helpful Report

Posted 3 years ago

“Bought tv as a black Friday deal...about month ago we had a bad storm and transformer blew.. after this, My tv was on fritz and finally just went black. Samsung tech refused to come out and look at it if it was on the wall mount. So I had geek squad remove it for me. While they were at the house I showed geek squad the TV issue. No cracks or dents just black screen. Samsung sent tech out and he turned it on to check it first. He explained what he thought the problem was. Then places face down on for to television a piece in tv.. my friend and I watched he pushed down on it so hard to put the back panel back on u heard crunching, but I thought it may just be the sound of the back panel popping into place... the Samsung tech lifts the TV back up and turns it on and turns to us and was nasty asking which one of us broke it.. NOW the TV has a crack and lines up and down the side that were extremely obvious when TV was on.. Samsung tech wrote un his paperwork that it there was physical damage to tv upon arrival and Samsung stated that its not covered. I explained the situation.. how both geek squad tech and Samsung tech both looked at TVand their was no physical damage and that the Samsung tech inspected the TV and turned it on prior to him wokring on it and then after he touched it there was physical damage.. didn't matter.. they stated nothing they could do cause the Samsung tech said it was broken by us... i asked them if there was physical damage upon arrival supposedly then why would the twch eveb attrmpt to work on the tv? Samsung customer service supervisor had no answer for me except that he spoke to the tech and the tech stated the tv had physical damege to screen upon arrival. the tech lied and Samsung won't help.. TV was 3 months old and we saved for it... and their responce was to just buy a new one because they can't help us without video evidence.ThankS for nothing samsung”

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Posted 3 years ago

“Horrible bunch of liars. They have been dragging me along for a month over a brand new washer thats broken and cannot be repaired. First. was offered 270 to spend more money on there website i said no i want an exchange. So then im waiting on a new washer that wasnt even coming. They lied so many times. Samsung will not honor there warranty its a horrible company and me and my family will NEVER buy a samsung product again and i urge others to think twice.”

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Posted 3 years ago

“Samsung have great products but their customer service is appalling! Orders are rarely delivered when promised, you are often given made up dates for when your product will arrive & are just made to feel like an absolute pest ! They take your cash promptly but offer only dirt poor service! Quite surprising that a giant company like Samsung get away with this level of service in 2022 !”

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Posted 3 years ago

“The worst system ever. The people are OK but Samsung support systems is just awful. Samsung mistakenly returned shipped a repaired cell after a shipping hold was placed on the order. There was no way to correct Samsung's error.. NO WAY.”

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Posted 3 years ago

“Since the latest "software" update that I trusted to install...my phone has become a paperweight. I have sat on hold twice in one day for at least 15 mins each time (said it would be 3 mins)...to have nothing resolved. I did the phone reset as suggested and waited on call back...then I couldn't even answer the call back, phone didn't work...3 times in a row. I know they put some kind of crash bug in this latest update to kill ur phone...so you have to but another one. Not happy...nothing was resolved in phone calls...even got hung up on because I expressed my "feelings" about the corrupted update data. Was even approached with the pay to have phone fixed option....Im not paying even more for a phone that I already payed for....this phone is about 4 months old. Told them that not all Americans are made of money and I won't be paying another dime. I won't be buying another Samsung phone. You can take your phone and shove it where the sun don't shine...And I will be expressing my feelings to everyone I know. Just...dont expect to be helped here....”

Helpful Report

Posted 3 years ago

“stove rusted within 2 months, took EIGHT months and at least 50 hours to " resolve" and that was ONLY AFTER I WROTE BBB. Cell phone died three times due to overheating battery, again- lack of Samsucks service wasted wekks of my time, Runaround to at least 4 or 5 people EACH conversation, had to keep explaining problem, and then NO RESULT. Sent phone in three times, and without fail, Samsucks would then call me to tell me screen was cracked or no longer under warranty, so they needed to charge my credit card $180 before they would repait phone. ALL LIES- IS STILL UNDER WARRANT YAND SCREEN IS PERFECT !!! I sent the phone in last time with PHOTS of it in the box to show how perfect it ooked, and had 2 witnesses sign a paper I wrote saying it was all perfect. Thsi time, no calls, but THEY LOST THE PHONE . Still dealing with that BS.... SAMSUCKS IS ABSOLUTELY THE WORST SUPPORT OF AND COMPANY, AND NOW THEIR PRODUCTS ARE JUST AS LOUSY.... DON'T BUY !! FOTMER LOVER OF THEIR PRODUCTS, ....caht, phone and email all had huge waits and major runarounds....”

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Posted 3 years ago

“I spoke to multiple agents in a 2 day timeframe. It's difficult to understand the agents. They do not understand what I'm explaining to them. Because of an error on the financing side and not approving the correct amount the price of the appliance continued to go up each time I'm checking the status waiting for it to be updated. So essentially amount they had to correct is still not going to be enough for the refrigerator. Horrible, horrible service. I canceled the order.”

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Posted 3 years ago

“cannot believe the awful service which is provided by samsung. I don't know how they can get away with 2 hour wait times, staff jot understanding the request or their processes and no way to ask for a manager to investigate so stressful and puts off having a contract with them and giving them hard earned money.”

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Posted 3 years ago

“Bad customer service”

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Posted 3 years ago

“By far the worst company I have experienced. Brought a smart TV and after 2 months, it develops a fault. Contact Samsung, they offer to get it repaired. They arrange pick, get it repaired and return it with a crack screen. How can a repair and transit bring back a device in a condition worst then before the repair? But, it has a policy where, you should contact them within 48hrs. How can someone do that if they are away? No consideration for being away, as it was returned, while out of the country. They have washed their hands from me. Terrible, terrible experience with their useless, robotic advisors. Happy to take your money and highlight their products as great. It’s all a smokescreen. If your products are so good, why would it develop a fault with 2 months? Avoided company and products like the plague. Pretty much like all the negative experiences here.”

Samsung 1 star review on 16th March 2022

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Posted 3 years ago

“I bought washer from Samsung.. customer service is a nightmare product broke after 3 months and even with full warranty they refuse to exchange it or refund. I had 7 technicians over month and a half and machine is still broken .. they are horrible never buy their product”

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Posted 3 years ago

“Absolutely appalling customer service. Ordered S22 ultra and case and protector and got free pack that included charger. Got phone and have no way to charge it as it seems each item is sent seperately. I have emailed multiple times and had no response back and have called dozens of times only to be disconnected. Still had no response back. Based on the hundreds of scores of 1 they obviously don't care. Disgusted”

Helpful Report

Posted 3 years ago

“Bought a refrigerator and a dishwasher, opened them after 21 days since i was remodeling the house. When opening the dishwasher had a dent. Called samsung and they did not provide any help under the excuse that i was putting my claim after more than 15 days. They refer me to the warranty department which told me they did not cover esthetics and to raplace the door it will cost me $450 Summary i bought a brand new samsung dishwasher fot $715 and i have to pay $450 nore to have it the way it should have arrived. Horrible customer service to the point of been hanged the phone after requesting to talk to a supervisor. Wont buy any product of samsung again”

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Posted 3 years ago

“Samsung went above and beyond and out of their way to make things right for me. I sent in my Galaxy Active 2, and although they did not have to repair it, they made an exception, and took care of me. This is what I call amazing customer service! I will definitely keep purchasing more Samsung products in the future!”

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Posted 3 years ago

“I purchased a microwave last year and all of a sudden it started turning on by itself. I located on Samsung website was a sensor seems straight forward and obvious, same exact issues happening. They send a tech out who looked and bent my hinges as an attempt to “fix” a brand new microwave. As soon as tech leaves I open the microwave and close it, it turns back on so it wasn’t fixed within 5 minutes of tech leavening. I call Samsung they schedule me again for another tech. I took off work again now 2 days. They never show up. I call Samsung and they told me they never came because the first tech said their wasn’t an issue with the microwave. Which is mind blowing considering he bent my microwave and damaged it to fix a problem that didn’t exist? And they couldn’t of told me that before I took off another day of work. So end result was hours wasted 2 days off work. No fix and they proceeded to tell me the customer that my microwave functions properly eventho it turns on by itself and turns off without any input. I have never dealt with such a terrible company who said they can’t do anything for me because at this point it’s their tech company and Samsung isn’t responsible so I’m out 2 days a work and a over the range brand new microwave now needing to be replaced. Never buy Samsung. Total scam company I will never purchase a single thing from them ever again. They couldn’t even accept that it’s their microwave they blamed the fact the tech company lied and said they fixed or never had to fix my microwave and said we’ll sorry can’t help you. Complete disgrace.”

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Posted 3 years ago

“I have never experienced such total incompetence and lack of customer service in my entire life. My husband purchased a brand new Samsung A12 cell phone on March 19, 2022 which worked properly for roughly 2 and half weeks. I reported the problem to the retail outlet where he purchased the phone and they said Samsung needs to deal with the problem. I have been trying to get Samsung to fix or replace this phone now for over 2 months and have had to report the problem 3 times. Now have 2 separate case numbers and still no resolution. Extremely POOR service.”

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Posted 3 years ago

“Delivery, returns and refunds.”

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Posted 3 years ago

“Worst company ever. They will not honour any guarantee. Don't use them please”

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Posted 3 years ago

Samsung is rated 1.2 based on 4,574 reviews