Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,575 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent me a S22 Ultra without the Trio Sim Card in the package. Chat online was told will get back to me in 24-48 hours, no response after 48 hours tried again, same answer. It's over 240 hours now still no response. They are driving an over 10 years customer who regularly upgrades every year to Apple now. PS if Samsung people sees this post they can refer to Chat #7198986 and 7272431.”

Helpful Report

Posted 3 years ago

“I Have Been A loyal customer a Samsung for Over 15 years Now. Looks like This Relationship Has Ended. My Speak on my Phone is Not Working Properly. So I Decided to Go my Phone Carrier They Were Unable to Fix/Repair. Because They Do Not Provide that Service Anymore. ((RIDICULOUS))) I went Home to See How long I Had the Phone, Looks like My Manufacturer Warranty Expires in a Couple Weeks. So I Go To A Different Location Cellphone Provider. They I'm Form Me that "Samsung" Has Repaired Shops... So I Go to "Ubreakifix" The informed Me that I Would Have too Leave My Phone @ this Location For 4hrs..((RIDICULOUS)) I Tell the Man I will Be Back. I Go to The Car Call Samsung Customer Service , The Rep Basically Tells Me I Would Have To Send My Phone To Them. She Mentioned it Would Take 5-7days in order for them to Fix the Phone. ((More like14 days)) Days without a Phone in this Era we live in Longer. No Think You. INCONVENIENCE Is a Pattern With Samsung! I Have Never Experience Until Now. Don't Buy A Samsung Product!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“We purchased a dishwasher, clothes washer and clothes dryer from Samsung.com and paid for installation since we didn't want to mess anything up. We just bought the house in November and moved in this past weekend. The appliances came mid-last month and we had issues straight from the start. They installed the washing machine, partially installed the dryer (they didn't successfully install the dryer vent which is required for a gas dryer), and left the dishwasher in the middle of our kitchen connected only to the water line. I finished installing the dishwasher - I drilled it into the counter myself and hooked up the electric. Then realized they broke the inside of the dishwasher and the second rack of the dishwasher, which is probably why they left it there. So we have one working shelf - the bottom one - and it only partially washes because the middle rack does a lot of water distribution. The first time we ran the clothes washer, it vibrated across the floor, tearing up the linoleum in multiple places, scratching up our door frame and getting paint all across the washer front. The dryer (which was incorrectly installed on top of the washer) was hanging off of the washer by the gas line. Thankfully it didn't break. The top of the washer is completely busted - we can't snap it on anymore and who knows what damage was done to the inside of the washer and dryer. We've been on the phone with Samsung for probably more than 40 hours this past month - first to get the dishwasher fixed and then to get someone out to look at the washer and dryer. I've personally gotten hung up on twice, my partner once. We finally have someone out today to look at the dryer and his first statement was "this dryer looks 20 years old". He's not sure if it can be fixed but also can't guarantee Samsung will replace it. The dryer has literally never been used. Dryer tech came out Friday - three major parts were broken inside - no guarantee that new parts will fix it. Samsung won't replace it. Washer tech came out today - they closed our case because it was the "installer's issue". So now we have a completely broken washer, a probably broken dryer, and a dishwasher with one working rack. We opened a case with the BBB, reported to State Attorney General, and are contacting our credit card company.”

Helpful Report

Posted 3 years ago

“Worse customer service ever. I've been waiting for my refund since 23rd Feb 2022, now its 7th March 2022. I rang them at least 5times now and no luck. They owe me £200.99, soon I'll be getting legal advice for my money back. Never have a Samsung product ever again!!!!”

Helpful Report

Posted 3 years ago

“Best Brand for Every Product and Satisfaction Customer Service, SAMSUNG”

Helpful Report

Posted 3 years ago

“Had my last Samsung note for 10yrs. So when I dropped it & it died I decided to order the Samsung 22s ultra note & redeem the free tablet & gift pack. Paid over $1800 got the phone home & realised it doesn't come with a charger. Wasn't told that! Had to go online to redeem the tablet & gift pack but wasn't told how to do that! Wasn't told that you need the IMEI number or how to get it off your new phone. After spending hrs on the phone & internet with Samsung & telstra & finally get that worked out you then have to wait approx. 7 days to be approved. Then if you are approved it will take approx. 60 days ( in my book that's 2 months) before you recieve the tablet. "The Gift Pack", well, you have to wait for another code if you are approved & reedem that separate. Last Samsung I even buy!! Samsung service is discusting!!”

Helpful Report

Posted 3 years ago

“Only giving 15 days to return an item is bs.. They apparently don't care about their customers.”

Helpful Report

Posted 3 years ago

“To start off with, everything is wrong with Samsung ! Absolutely I care a dame for Customers, I had prebooked an Ultra varient of S22, with a payment of INR 1999, on the 10th Feb 2022, and angina when the booking opend, I had to pay in full for the phone again with no provision to consider what I had paid already! And since then I have Writen 6 mails and 7 call with the support center since 13th if Feb 22, all get to here is " we have escalated to right person" I still wonder who the right person is Yet! Hope they do have one..and the worst is we had to pay for the entire money in full and yet Samsung does not keep us informed on when the delivery will happen..had I kept the money in my account I would have earned some Bank interest! And not the pain and agony I am going with making the decision of buying Samsung S22 Ultra! Guys Lesson learned! Request you to be wise!”

Helpful Report

Posted 3 years ago

“Simply put…Samsung’s Customer service sucks!! In fact, there is no service at all. There is no one in charge to speak to, ever! They’ve been giving me the runaround for three months already regarding a refund they owe me for a refrigerator deemed irreparable by a Samsung tech. Their tactic is to get you to the point of such frustration that you just give up. Needless to say, I’ve had a horrible experience. They don’t even deserve one star. STAY AWAY!”

Helpful Report

Posted 3 years ago

“ABSOLUTE JOKE!!!!!!!! Purchased a Samsumg 75” tv, after 6 months the picture kept going dark. Phone Samsung customer service and I have never had so much hassle in my life!!!! They were obstructive, unhelpful and dam right time wasters!! They are the worst so called customer service I have ever come across!!! It’s no existent. All you get is women speaking broken English who have no clue what they are doing just repeating time after time the same thing. Rest it, turn it on reset it, turn it off. How many times do you have to rest it before they realise it isn’t working. They then said they would send someone out…..then I get an email saying it’s fixed??? Without anyone coming out!! So I call them again and again the women say…the same thing!!!!! Then they say they will send someone out again. Even get an email saying they will be in touch….. THEN NOTHING!!!!! Then they say send another video of it not working…..I’ve already sent 3 the same!!!!!! I AM NOW STUCK WITH A PILE OF SH*T OF A TV THAT DOESNT WORK AND A COMPANY THEY DOESNT CARE!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Ventura, CA seniors purchased Home dishwasher from Home Depot, September 2021. The unit is defective and we have been in the circle of hell with 3 hour wait times on the phone, dropped phone calls from them and false emails promising a refund from Citibank. This is the worst customer service we have ever received from any company ever. Finally we have turned this over to our local District Attorney which we should have done 3 months ago. Anyone interested in filing a Class Action lawsuit against them please post here your contact info as I will check it daily. Ed”

Helpful Report

Posted 3 years ago

“Awful company, worst customer service ever! Pre-ordered Galaxy Tab S8+ on their website with 256GB / 12GB RAM spec and totally different specification was delivered. Avoiding my questions, not wanting to exchange my product lying that they are unable to change products. Basic retail service and they are unable to do so, liars! Been in touch with CS they responded once and then went quiet... It's more than a week now, three emails in and they still ignoring me (reference 2325291). Shameful! I'd never expect it from the company I use and respected for so many years! Will try to avoid you as much as I can from now on. Not worth the stress and lost time!”

Helpful Report

Posted 3 years ago

“Tech support is nonexistent & for what I paid is ridiculous , maybe I should be a code writer when buying such a complicated piece of junk technology”

Helpful Report

Posted 3 years ago

“Spent 4 hours (about 12 phone calls) trying to solve an incorrect item shipped issue. Everyone on the line gave me the runaround”

Helpful Report

Posted 3 years ago

“I sent my Samsung galaxy in for repairs (stopped working after 3 months) and my phone went missing in their repair workshop. Since then Samsung company has been making excuses in order not to replace my phone. I'm having to drag the whole case to court.”

Helpful Report

Posted 3 years ago

“my niece purchased a fridje through online. The fridge has a big dent and they refused to replace and not taking return even afted 20 days. Very poor service”

Helpful Report

Posted 3 years ago

“Samsung had a pre order the galaxy s22 ultra 512mb but they still don't have it. Why would you make us pay the money and you don't have the product. Shame”

Helpful Report

Posted 3 years ago

“Purchased a Samsung washer and dryer from Home Depot as they rated the product excellent!! NOT!! Replaced washer spinner after one month!! One dryer drum roller failed after a few years!! Customer service was a huge waste of my time, all the employees are based in the Philippines and barely speak english, poor communication made it that more difficult. Samsung finally sent a technician from Sears Homes Services/Transform co they sent a third party A&E Factory Service. A&E charged me $300.95 to replace a $15.00 part that took less than 15 minutes to install, what a corrupt company, they scammed me, I opened up a report with Samsung and again was given the runaround for 2 weeks, i was basically told abruptly it was out of their hands!! So Samsung this is how you treat your customers, you sent scammers to my home SHAME ON YOU!! YOUR SERVICE AND PRODUCTS SUCK!!”

Helpful Report

Posted 3 years ago

“Their customer service is so bad, I'm on the process of switching back to Apple! Waiting for everything to come in now. My watch, phone, earbuds, everything! I never want to deal with this company ever again! It makes me sick thinking about it. All of this, over a pair of earbuds I ordered from their website. One side wasn't connecting to my phone. A lady said to send it in and they could fix it for me. I sent it. They come back with, your case isn't charging and it will cost 130 to fix. Seriously!? I literally paid that much for it, after trading in my buds plus. I bought it brand new from their official website. BRAND NEW. Used it twice for the week I got it. Anyway, after two horrid weeks back and forth with Samsung's customer service team and their horrible communication, I got my buds back unresolved. I was out of a set of earbuds the whole time. I spoke to one guy who asked for the IMEI on my phone! Ughh... I'm so angry about this. Then another time I spoke to a lady who caught a nasty attitude. I'm trying to explain to her what the issue with it is, and she kept telling me, well the notes say this and this and this. Irrelevant to the issue I sent it in for. At the end of the day, I threw away around 300 bucks for earbuds that I can never use. Big company for nothing. I have their Note 10 Plus, Watch 3, 1 piece of the Buds Pro, and portable wireless charger, good products btw, but their customer service and greed pushed me to the edge. Never again will I deal with a company like this.”

Helpful Report

Posted 3 years ago

“I purchased the A8 tablet online. I got a great deal with my trade-in. I get the tablet and the screen is defective. The colors are off, no color definition. I call the customer service and long story short, I have to be inconvenienced because I have to send it back, wait for them to send me a new one. OR, I have to order a new one and send the other one back. And my printer isn't working so I can't print my label. I keep getting different stories. And someone hung up on me.”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,575 reviews