Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

“Almost one month without a washing machine after repeated failed attempts at fixing faulty Samsung washing machine. The most appalling customer service. No help, no accountability admitted. Reading from a script - no help, no sincerity, no ‘going the extra mile’ for customers. Terrible quality product! Even technician failed to fix product twice. I will never buy from Samsung again. The washer ruined my floor so I’m about to claim for that also - doubt I’ll get anywhere. The warranty offer was attractive when we bought the washer but it turned out to be a fixed contract that meant we couldn’t have it replaced but had to have repeated (and failed) repairs.”

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Posted 3 years ago

“Samsung appliance suppliers gave me a long delivery date into June 2022. So, I ordered my refrigerator from Samsung. Samsung took my money for a refrigerator the day I ordered. Samsung gave me an estimated delivery date through XPOLogistics shipping of 3 days. After 3 days XPO email stated the refrigerator was within 10 miles of my home and have a delivery service deliver. Got an email from XPO and Samsung for the home delivery date. On delivery date Samsung/XPO stated the refrigerator was lost and stated that I had to reorder for June 15, 2022, for delivery. This was around the date Samsung suppliers stated for delivery. Samsung/XPO lied!!!!! The order was cancelled, and Samsung stated 24-72 hours for my refund. After 5 days Samsung was called and gave me more lies about not getting the refund. Samsung put me on hold for 1.5 hours to get more lies about them checking on the shipment for the refund that Samsung stated was lost. Now, Samsung wants another 10 days before my refund. With these business practices Samsung must go out of business for stealing and holding my money. Customer service could hardly speak English with horrible customer care. Customers must think about purchasing other vendor's products.”

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Posted 3 years ago

“The last person I spoke to on the samsung live chat before purchasing my item somehow would see my concerns or question and would respond something completely different. He did not even try to understand what I was trying to say and then referred me to the samsung team service center to see if they could help me. Initially i picked to have a call back and the machine mentioned that i would get a call 2 days later which i am trying to buy an appliance that could be delivered in 3 days (whether it's true or not I have no idea). I called back and stayed on the line and currently at over an hour wait. Also got on the service chat too and after 40 minutes the queue finally got to me and I got disconnected. Now again on the line so total duration for that is also an hour and counting. extremely frustrating as I have to pick up my son.”

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Posted 3 years ago

“Bought a Samsung Refrigerator and not even a year old. Waited a week for appointment and after tech came he couldn't repair it and requested another tech guy to come and he was ordering a part. Second tech repair person come and he claims he repaired my frig however after he left my freezer still not freezing. So 2 service reps and 3 weeks and still freezer not working. Samsung repair service is horible. My advice is don't but Samsung products if you don't have to.”

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Posted 3 years ago

“DO NOT BUY Samsung A22. I got one with a huge defect. Basically it cannot load the data of certain websites and apps and if has the worst camera ever! Such a pain in the ass when you need it to work. Talked to their team for three months. One department said I should send something called silent log to them for analysis. When I told them it didn't work to turn the silent log on, I was sent to another department, who told me only developers can turn on silent log. When I told them I needed to send the silent log to them for analysis, they again sent me to the first department, who told me again to SEND THE THE FUCKING SILENT LOG that I can't turn on. It goes in a circle. I give up. I'm going to purchase a new phone og ANOTHER brand.”

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Posted 3 years ago

“DO NOT BUY Samsung A22. I got one with a huge defect. Basically it cannot load the data of certain websites and apps and if has the worst camera ever! Such a pain in the ass when you need it to work. Talked to their team for three months. One department said I should send something called silent log to them for analysis. When I told them it didn't work to turn the silent log on, I was sent to another department, who told me only developers can turn on silent log. When I told them I needed to send the silent log to them for analysis, they again sent me to the first department, who told me again to SEND THE THE FUCKING SILENT LOG that I can't turn on. It goes in a circle. I give up. I'm going to purchase a new phone og ANOTHER brand.”

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Posted 3 years ago

“I'm usually not the type to take my time writing a review but this is to warn you all about Samsungs horrible customer service. In Feb 2022 I pre ordered my s22 which included a trade in refund. Two months went by and the price of my order dropped $200 (on the trade in, I called samsung customer service to have the price adjusted and they assured me that once I receive my order my order would be price adjusted and the difference would be refunded. I called back once I received my phone in April and then they said I would receive the difference once they receive my trade in. By April the S22 ultra was already sold in stores and wouldn't be even considered a pre order. I then sent the old phone in and then had to call them back and then they refused to honor the refund stating that price adjustments cannot be made on the trade in. Clearly I had all documentation of the conversations I had including multiple chat conversations where the representatives had documented that the initial $500 refund would be adjusted to $700 once I send in my old phone. I called samsung 4 times, hours of waiting, including 3 times the call mysteriously drops and then I spoke to the supervisor who tried to twist their words around stating that the previous representative had initially offered a price match on the phone itself which didn't make any sense because I had her confirm that the previous rep had actually documented this in my account that I would indeed get the price match for my trade in. I believe this is false advertising, and for samsung being such a big company and doing this to their loyal customers make me want to stop using Samsung all together. This post is just to warn you all about how Samsung treats their customers, be aware and have all your chats and follow up emails ready for their shady way of doing business. Perhaps it's time to switch to Apple who I know sure has great customer service, bye bye Samsung, thank you for wasting my time, frustration and empty promises. ”

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Posted 3 years ago

“The misnamed “Service Master” caused me to lose at least 30 hours of work time, make at least 20 long phone calls to correct faulty automated texts/emails/phone messages from the incompetent company. The problem began because my new Samsung cooktop range/oven, costing nearly $1100, had two different shorts in its cooktop electrical system, 6 months after it was delivered, when it was still under warranty. However, Samsung subcontracted all aspects of in-warranty repairs to the misnamed “Service Master” who, in turn has subcontracted out all the different parts of repair (problem assessment by phone, scheduling, technician visits) to the lowest bidder/lowest-possible-wage worker. As a result, no on ever has correct information, most automated messages are false, and different humans (somewhere in the US, who know nothing about the local situation) contradict each other. It will take you at least one month to receive under-warranty repair---during which time you have no appliance. When they finally do schedule you for repair, they force you to commit to an entire day, 8 am to 6 pm. They refuse to give you a 2 hour or 4 hour window during which the technician could arrive. Thus you must miss an entire day of work, in order to wait for an incompetent technician, after waiting one month---without a working appliance----to get an appointment. The result is chaos----chaos like I have seen only in Third World countries.”

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Posted 3 years ago

“Hello, My name is vishal kedar I have issue with my samsung mobile display, I have changed my mobile display after that mobile network issue started when I go to service center again, they are not listening my issue and rudly talk with me, very bad service is provided by samsung service center, from now I will not buy samsung mobile again. My mobile No : 9730683501 Service center location : Sharanpur road,Nashik”

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Posted 3 years ago

“Very rude 😒, the lady couldn't speak English well at all an literally lied , I asked for her supervisor an she said that they couldn't do it, when I told her I was recording the entire thing she again lied again... Yall gotta do better this is why everyone is going to IPhone because Samsung use to be good”

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Posted 3 years ago

“I placed an order on the 1st March and waited for more than 2 months to get my delivery, i contacted the customer support 11 time during this time and no one cared about my delivery, finally after several requests i managed to stay on the line for over 60 minutes and spoke to a team leader Donna, i then found out that i parcel got sent with in complete address and no one brothered about acting the delivery. i finally contacted the delivery company called and it took few weeks for them to get approval to get permission to send delivery to me, mean time i wanted raised few complaint and sent 7 emails and did not receive any reply till not. Very very bad service and been a Samsung phone user since galaxy phone was interduce, now i am thinking of not having any of Samsung products.”

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Posted 3 years ago

“Bought a $1200 washing machine + extended 4 yrs warranty extra $400, washing machine stuffed up almost 3 weeks ago and they keep telling us bogus times to come out and never do. Avoid Samsung as they don’t give a shit about customer service!”

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Posted 3 years ago

“Purchased a Samsung dryer February 3, and it didn’t work right out of the box. They attempted to repair it 3 times to no avail. Finally agreed to replace it and it took a month and they refused to uninstall the old one and install the new one. After 3 months of the run around and no dryer I got this e-mail as I was seeking reimbursement for the installation of 275.”

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Posted 3 years ago

“I bought a new phone last November and I still cannot get it to work properly. After numerous attempts to find out what is wrong with it eg..went back to store, spoke to Samsung customer service issue got escalated to level 3, returned the phone to be checked unfortunately had no luck with anyone. last time I buy from this crowed...useless and not interested in helping CUSTOMERS”

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Posted 3 years ago

“Drops Wi-Fi on a daily basis. Their supposed techs go through the same routine every time with no success. Nothing else I own has this problem. Time to switch as they really don't care as they have my money and they are just giving me a big FU. Well rright back at ya Samsung!!”

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Posted 3 years ago

“Please do not deceived by samsung products, from pens to appliances. They have zero customer support, without good customer support, the company value is zero. I wish i sticked with apple, but was decieved by z fold 3. Unfortunately bought it, without reading about their support, hope attached videos explan what i mean”

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Posted 3 years ago

“I bought the Samsung Z Fold 3 to use as my business phone. I have used the Note series for years (i owned every 1) and have been very happy. This experience has been a nightmare. First the front screen stopped working after having the phone just 2 months. So I had to go through hoops to get repaired. Then at just 6 months with the phone, half of the inside screen stopped working and there was a black line on the crease in the middle. That line grew thicker each time I opened the phone. There was NO physical or water damage to the phone and I have had protective shields on it since day 1. Samsung ended uo repairing the inside screen due to the fact that it was and still is under warranty, but not easily. After 4 lengthy calls to At&t Assurion and Samsung over a week's time. I had to drive 2 and a half hours one way to the nearest Samsung Store, wait and hour just to get checked in and was quoted $579.00 for the repair! I argued that the phone was under warranty AND I have had insurance since day one. The Representative inspected the phone and clearly saw no physical damage, while explaining to me that I should have done more research on the phone before buying it. Also stating that this phone would not have been his choice. He found a surface scratch the size and width of a small eyelash abd said that the repair would not be covered under warranty because that could have been the cause. ARE YOU SERIOUS?!?! I had to leave the phone for 2 days. Then drive back put there another 5 hour trip. Ultimately they repaired it but the process was excruciating and extremely inconvenient!!!!!”

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Posted 3 years ago

“Camera stopped working on the s21 after only a little over a year. My son is deaf & functions on a phone, especially the camera, are extremely vital to him. Camera cannot be fixed so the only option is to buy a new phone but it will definitely not be another Samsung.”

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Posted 3 years ago

“I had a faulty washing machine. It took them a week to come out and look, 2 weeks to make a decision regarding a refund. Finally I was offered a refund on the 29th of March. I had questions (a lot of machines are out of stock currently and a store credit with the same store pointless when there wasn’t stock. I wanted to know if I could use the credit at another store) but they were not responding to my emails and when I called I was told they'd get back to me and they never did. Fast forward 2 weeks, I agreed to a refund and not a voucher because my answers weren't being answered. I sent through everything they needed from my end and asked them to acknowledge receipt of my email so that everything was ok. Once again countless emails and call back messages, I managed to get through to them only to be told that they were waiting for me to send through the logo of my bank. By this time I was extremely frustrated because had I not called I'd have no idea that the whole process was on hold because I wasn't notified about a 'logo'. It would've been nice for them to have replied back to my email and we wouldn't have wasted another week. Once everything was sent through I was told the procedure was 7-10 business days for collection of washing machine and then 7-10 business days for the refund to be released - Turn around of 21 to 30 business days in total. It has been 21 days since and the logistics company is yet to collect the washing machine. I have sent many more email and made many more calls to see why things were delayed. By now, the machine should have been collected and a refund should've been on the way. The case managers keep changing their stories, the logistics company isn't getting in contact with me to organise collection. I'm at my wits end. I have asked to speak to someone higher up to put forward a complaint but they keep telling me there is no one higher. Every attempt gets me back to their call centre in the Philippines. Honestly, every electronic item I own is Samsung but this experience has turned me off completely the brand. There is no customer service, the process is ridiculous and I'm running around doing their job but they're getting paid for it! I don't think I'll buy Samsung again unless it's a phone or tablet. I can't believe it's taking this long to have a machine collected and refund to be processed.”

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Posted 3 years ago

“Ordered s22 ultra, order delayed. Had to cancel it because I was moving out. After 3 'escalations' no response. Ordered again. Loan agreement done but order confirmation not given. Had to escalate again. They wont give the promotion they took away from me in the second order. 4 more escalations and no response. Its been 3 months , 2 orders and 1 million calls to customer support but i still dont have a phone that costs 1900 freaking dollars.”

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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