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Samsung Reviews

1.2 Rating 4,743 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,743 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 4th March 2026
Jessica
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
Worst customer service
Helpful Report
Posted 3 years ago
Terrible service from Samsung - I'm waiting for more than a month - from the time your service person came to my house on April 20th 2022 - changed some parts, charged me 2914 Rs and it still didn't work - and next visit in 2 days, he wanted another 1500 Rs to repair a Samsung microwave. I said does it make sense to spend 4500 on repair when I can buy a new microwave for 5000 and asked for my money back. He said the money will be returned in a week's time and he took away the parts from the machine for which I was charged Rs 2914. I am waiting since May 1st to get my money back from Samsung - how much time does a multi billion $ company need to refund the money that your service engineer fraudulently took from me? "We assure you to provide the resolution as per Samsung guidelines. Kindly wait for the revert from the team. We appreciate your patience in this regard. The new reference number is 1176765588." Tired of getting same emails from different persons - Ramandeep Samsung Customer Support -1176765588 - Sukhmandeep..2341481858...Salwinder Singh/ Vipin...is it your plan to keep delaying the service so that the customer gets fed up and stops writing or contacting?
Helpful Report
Posted 3 years ago
On the 26th April 2022, I ordered a Jet 70 Battery in conjunction with another order for the Jet 70 vacuum cleaner itself. To this date, I still have not received the Jet 70 battery. It has now been five weeks (a lengthy 37 days) since I placed this order. At no point was I warned about stock or delivery delays when making the order. At no point have I ever received a single communication about the status of the order. I have wasted valuable time attempting to follow up myself and here’s how it goes: I try live chat and it times out because there are no agents available. I try writing an email, and they respond telling me I must call for e-commerce queries. I call, and nine-times-out-of-ten I get automatically hung up on because there are no agents available (apparently this is acceptable). I've managed to get in touch with customer service agents on a couple of occasions who have no information to offer other than to say that the delivery partner ANC aren't picking up the product. They tell me a supervisor will call back with an update, but nobody ever does. I've asked about getting a refund and they advise me against this as they will “need to gather the appropriate paperwork” and it will take at least 30-days to assess. I've sent emails to two different addresses listed on the Samsung website and no response has been received to any. I've contacted the delivery company ANC and they tell me that Samsung customer service are liars and that they always tell customers that ANC is at fault when the problem is with Samsung and products aren't available for delivery. I have never had such a hopeless e-commerce experience in my life. It's been 37 days and counting with absolutely no communication whatsoever about the status of the order or delivery timeframes and with no customer support system in place to help. I am now stuck with a cordless vacuum cleaner that cost a few hundred dollars which is useless for my 5-bedroom home where the battery life isn’t sufficient. I chose the Samsung Jet 70 because one of its key selling points is that you can “get up to 80 minutes run time by purchasing a spare battery”. I regret buying this product from Samsung knowing that I had the option to purchase the product from another retailer who promised a 2-day despatch. At the time, it seemed most sensible to purchase directly from Samsung, but there is now nothing I can do to change this regrettable decision and it is a hard lesson learned about reading reviews before you buy. This experience is beyond appalling and to be frank, I feel embarrassed on behalf of Samsung Australia. After 37 days, I am stuck $199 dollars out of pocket with a useless vacuum cleaner and no information whatsoever. My next step is to lodge the case with the ACCC. To anyone reading this, please remember your rights under Australian consumer law. If you have made all reasonable attempts to resolve an issue but Samsung fail to cooperate, you have the right to have your case pursued by the ACCC. This type of carry on by a large cooperate is not to be accepted.
Helpful Report
Posted 3 years ago
I have problem with my Samsung washing machine. After contacting samsung customer care i was informed that service team will contact me. But there is no call from service team, infact i received a msg that no one at home. I contact 3 time and everytime I got the same reply. If samsung can't provide any support what the use of buying a sumsung product.
Helpful Report
Posted 3 years ago
Never buy purchase or invest in SAMSUNG! THEY HORRIBLY SUCK! And do not ever dare call customer service!! They are cheats and liars and will steal from anyone!! Disappointed customer! I spent a ton of money for nothing!! I want my $,1400 back! Thanks, Rich
Helpful Report
Posted 3 years ago
How can a business that has such great products have such horrible customer service. It is so bad I've contemplated sending their product back if I will be stuck asking them for the non existent help I need now and may need in the future. It's truly a travesty.
Helpful Report
Posted 3 years ago
Ordered my Samsung appliances at Samsung.com back in April 2022. It was first saying I will receive my order May 3rd, then got changed to June 2nd, now its changed to June 24th. Trying to call them is a waste of time. You will get someone in India or elsewhere in the world, that has no idea what they are doing and will transfer you from one department to the other and you will get no answers. Never again will I order anything from Samsung.com!!! Worst experience ever.
Helpful Report
Posted 3 years ago
What made me happy?!? How about for 3 stars you assume I'm not really that happy? Online ordering is really easy and the direct pricing is very competitive - that's ALL you can say for Samsung. The problem I have is they take no control, responsibility or accountability for delivery, and apparently they use the cheapest guys in town. When you order a washing machine and dryer, you have to prepare for delivery by disconnecting the old equipment, draining, etc. So when my order is delayed significantly (and twice), I'm without a washer and dryer for that long. I don't have enough underware for this, and we have a family's worth of laundry piling up until delivery is done.
Helpful Report
Posted 3 years ago
Bought a new 50” Samsung tv in October 2000. It died in may 2022. I now have to replace it because it just had a 1 year warranty. From now on I just get the cheapest tv.
Helpful Report
Posted 3 years ago
I would give you a 0 if it was available
Helpful Report
Posted 3 years ago
Payed my device off a week ago but it got locked before I payed it , every time I call They say wait 24 to 48 hours for email nothing ever comes but get it aggravated when I ask about my s*** definitely won't be ordering nothing from their site again
Helpful Report
Posted 3 years ago
Samsung a horrible company. Bought QLED from Samsung and running pillar to post for fixing problem in the display. All my life is gone in connecting with their Call Centers and service partners who have no idea how to support customer.....rather they have full liberty to misbehave...... They just want to sell and throw customers in dustbin and hence customer have no choice than throwing Samsung product in dustbin which bought for hefty money..... Have got several talks and email communications with third party assistance of Samsung who are hired by Samsung to fool Samsung Customers around. Will share this journey of dealing with Samsung with Samsung on this platform shortly so that customers have fairly good idea before making a choice....
Helpful Report
Posted 3 years ago
Faulty phone still under warranty. Samsung were not only no help their staff were rude, ignorant and clearly incompetent as they couldn't fix my phone said it wasn't broken. Accused me of stealing my own phone, then when I provided proof of purchase still refused to unblock it. Their staff kept hiding in the back of the shop
Helpful Report
Posted 3 years ago
I just spent a long time with a technician who Had so much patience with me. His name is Cesar. I called Saturday afternoon around 4:30 pm. One person was helping me, the connection became very bad and he was supposed to call me back but never did. That person who quit helping was Mark. Cesar helped me resolve as much as he could. I really appreciated him. Give that man a raise. Thank you, Lynda Wright S20 FE 5G LONG TIME SAMSUNG CUSTOMER dogwash@earthlink.net 202-321-3647 cell 202-234-4616 landline
Helpful Report
Posted 3 years ago
I have a new a53 and it works okay with the exception of some issues I have never had with spotify turning off and on rapidly, but my primary issue and is with my with Bluetooth connection to my 2015 camry. It is not a problem with my camry which has previously worked with a 5G android phone. My husband's phone also works in my car. My A53 connects to my car just fine and plays music and connects calls, but my own voice is garbled when I try to speak to anyone over the phone. This has to be a software issue with the a53. T mobile ordered me a new A53 because of the problem, but this is an issue yet again with my new A53. I have read reports of other people on the internet who have this exact same issue with the a53. I even spoke with an agent at T-mobile who said they had a similar issue.
Helpful Report
Posted 3 years ago
needed ice maker replacement and shelves after one year, decided to put the fridge in the garage and bought an LG, one of the worst decisions made to buy Samsung refrigerator.
Helpful Report
Posted 3 years ago
Nearest service center refused to replace or repair S20 FE 5G phone which is 4 months old, as they tested and said nothing was wrong. It continually has very poor reception and loses signal constantly while iphones next too it, retain a strong signal. In addition, same exact model phone, purchased at same time(daughter's) will retain better service reception. Simply refused to replace with a new same model phone.
Helpful Report
Posted 3 years ago
Refrigerator / freezer purchased 2019. No longer freezing / cold. 5 year warranty. Hard time finding company to work on Samsung. Wednesday, technician stated issue with cooling, sealed system, under warranty which they do not do. Called Samsung, they do not have anyone in our area to do repair, stated we will need to find someone and call them back with info. I called back, no one in area. Thursday, agent filed an accommodation request for refund or replace. I do not want replace, but this will be up to them. Saturday called for status and was told that we need to give 24 - 72 BUSINESS hours. So I am without refrigerator from Wed thur Memorial weekend until I get answer if we will need to buy or if they will replace. But they say, numerous times, sorry for the inconvenience. Just think, if not in warranty would have purchased new on Wed. This is not a closed / resolved ticket yet
Helpful Report
Posted 3 years ago
The worst product service among all brands. We have registered a complaint 4-5 days back regarding a washing machine, which is not working. We bought it just 1+ year ago. There was zero response from the Samsung guys. Since 4 days, we are waiting for them. No one had come atleast to check what happened. After too many follow up calls , the guys are not picking up calls. When we called the customer care, they told us that they will strictly register issue. And there will be a solution before today noon. Nothing happened till now.
Helpful Report
Posted 3 years ago
Really shameless people I had multiple call records mails bills everything and my refrigerator has warranty but these shameless people tell daily different stories not to repair and provide warranty real fraudsters I did big mistake to purchase all electronic items of samsung and I am regreting my decision
Samsung 1 star review on 28th May 2022 Samsung 1 star review on 28th May 2022
Helpful Report
Posted 3 years ago
Samsung is rated 1.2 based on 4,743 reviews