Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,574 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a loyal Samsung customer for over 20 years with everything from televisions and surround sound systems to tech infatuation with cell phones. Have always had the newest model and until the last year the very best in customer service. That all has changed now and Samsung has lost a lifetime customer for horrible customer service, warranty support and customer follow up. After the third, yes THIRD screen needed to be replaced on my FLIPZ 1st generation, Samsung stated that the screens are on back order. I was expected to wait 2 to 3 weeks for a replacement phone to be sent as they are out of stock as well. After an hour on the phone, the representative I spoke with stated providing a substitute phone was not an option. I informed the representative that I would be switching not only my phone but every other product to Apple and the response I received was "Sir you need to understand, I am just an employee and you need to follow the process." No Samsung, I do not need to follow your process. You have competitors and you have willingly made the decision to alienate a lifelong loyal customer. Thanks for nothing! Buyers BEWARE!!!!!”

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Posted 3 years ago

“If I could give zero stars, I would. My fridge has never worked properly and they refuse to fix it. They even said that they “didn’t know” that they have had DEFECTIVE fridges since 2006. They are liars and should be sued. I will see them in court!”

Samsung 1 star review on 30th March 2022

Helpful Report

Posted 3 years ago

“This is the second and last Samsung watch that I purchased. Both watches fall apart just after a little over a year. I received this watch as a gift for Christmas in 2021. As you can see from the attached video the plastic seal around the watch face is coming off. This watch works great, it's a shame that the product doesn't last.”

Helpful Report

Posted 3 years ago

“Samsung Shop have messed us around and not delivered a professional service. They do not communicate with customere or their terrible courier company Panther properly to deliver to the requirements of their customers. Instead they: *change booked delivery dates and cover it up as an admin error, *turn up hours late, *refuse to take handles off of fridge freezers so they fit through a standard door - even though it was requested and confirmed over the phone, *ignore complaints, *dropped and broke the fridge freezer before a second attempt, but failed to inform me until it arrived, *delayed returning the item to their warehouse, *ignored request for a cancellation and undermined us and requested a replacement a week after your original messed up delivery, *a huge language barrier on their call centre, poor admin skills leave mistakes and errors as a result. *No one calls you back when they say they will. *No official email address for complaints or communication. *Call waiting times up to an hour *Have spent 8 hours so far on the phone and not resolved the issue. *No official online review service available, There is no Logistics in this company what so ever. It has meant a mistrust in a well known company Samsung as a result of both courier company Panther Logistics and Samsun shop who don't understand their customers, don't show any care for their customers and ignore complaints from their customers. Shame on you.”

Helpful Report

Posted 3 years ago

“Samsung's customer service is absolutely horrible. The company's lack of ethics is evident in its continuous lies. I was lied to about a previous purchase, and again with regard to my most recent purchase, a 75 inch QLED TV will be my very last, as I have wasted enough time with their idiot representatives! Today’s case being that they expected me to wait around for a delivery between 1 pm and 5 pm which will not happen until tomorrow! I would recommend that people shop from companies that have a little more respect for their customers. Samsung just couldn't care less!!”

Helpful Report

Posted 3 years ago

“no assistance available for my new tablet. the keyboard strokes do not correspond with the keyboard.”

Helpful Report

Posted 3 years ago

“They didn’t keep promises of kampanya and they don’t respect customers”

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Posted 3 years ago

“Samsung.com is Having me waiting since February for my S22 Ultra. Its almost April!!! They have it in stock!!! But they dont send my order, they said is back ordered but you can see it they have it in stock. Lack of comunication between deparments also...👎🏻”

Samsung 1 star review on 27th March 2022

Helpful Report

Posted 3 years ago

“The following was sent to Samsung several times starting on 12/30/21 with no response. Worst customer service, if it exists! On December 15, 2021, I ordered a Samsung Microwave #ME16A4021AS from ABT Electronics in Glenville, IL Order #1215101GQMV. On December 20th, I had the microwave installed. After the installation, the motor was defective and made a grinding noise and was returned to ABT on December 21st. I paid $150.00 for the installation. On December 30th, I received the replacement from ABT, Order # 1220101IUNM and was installed on 12/30. I once again was charged $150.00. I am hereby requesting a refund of $150.00 due to the defective unit. This cost me $60.00 more than the cost of the microwave. The microwave is not the only Samsung products I recently purchased.I have attached the invoice from ABT, PC Richard & Son for additional Samsung appliances purchased that totaled in excess of $3,160.00 and an invoice for $150.00.”

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Posted 3 years ago

“terrible services. items were pre-ordered 2 months ago and still havent received the products”

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Posted 3 years ago

“Ordered the SWA-9100S - Wireless Rear Speaker Kit. When it arrived it was missing some key parts. The power cord, the speaker wires, and the wall brackets. I called in immediately. Wow what an experience. I had to jump through hoops and finally told the parts would be sent. LOL One week later and I have heard nothing. I call in again and am handed off to 3 different people. Finally I was told it would be reviewed and if approved would be sen to me. UMMM wait I just bought this and you have my money. Something wrong with this picture.”

Helpful Report

Posted 3 years ago

“On Feb 27th my washing machine started saying error. I contacted Samsung which had to do a calibration before a repair can come to your house. This machine was bought 8/27/21 and was delivered 9/3/21, so 6 months old. They ordered patty’ parts which of course wasn’t what they needed. That’s on 3/4/22. They come back 3/10/22 and the machine wasn’t fixed from the new tub they put in, so we order more parts and they return 3/15/22. Fix the bottom of the wash machine but the machine still won’t work so now we need a new clutch. I’ve now called Samsung because I’ve taken days off had my mother come out for the repair men and this is just going from one part to another. I was told by Alex that when the repair man comes on 3/23/22 if it needs another part then the machine will be dubbed no good. So the repair man comes and says well we need a new tub, WHAT I said no Alex said the machine is no good then, plus how could it need a new tub when the machine just had one put in 2 weeks ago and it hasn’t been used. I can Samsung because they’re telling the repair to order a tub, of course they can’t find the call from Alex and I tell them it was in 3/15/22 nope can’t find it!! So the refund department says the first 3 times the repair man came out don’t count but here is another ticket number so if there is another problem we can talk about new accommodations. But if your warranty is up in August then the machine will be your problem, I said oh no I was smart I have an extended 5 year warranty so it’ll still be your problem.. DON’T BUY FROM SAMSUNG they will not care about your problem. I just started a new job I lost time with unpaid wages and I’m still going thru it. Next visit is 3/29/22 wish me luck!! I’m headed to spend more money at the laundry mat!!!”

Helpful Report

Posted 3 years ago

“Horrible...just Horrible! I will never deal with Samsung directly again. One of the most stressful experiences I've ever had. Customer service and e commerce managers have been useless and I'm out nearly 1k and a phone. I will never recommend Samsung for anything.”

Helpful Report

Posted 3 years ago

“7 months into a 12 month warrantied fold 3 ($2,000 phone) and the screen began to bubble. Three days into Samsung chat session and here's what I learned. Do not buy anything Samsung from anyone other than Samsung. Apparently they don't trust Verizon enough to offer full warranty service for items they sell for Samsung. They will schedule you a repair time at a local store, in my case Best Buy. When I arrive they did not know I was coming nor did they have the parts, tools, or training to fix my issue. They informed me I was the third customer of the week Samsung had sent there and they told the their Samsung rep weeks ago to stop. Whoever they farmed out to work the customer service chat lines do not understand English enough to be any kind of help. Half the time I had no idea what they were trying to say. Bottom line my phone is still broken. There is no reasonable plan to have it fixed that doesn't leave me without a phone for two weeks. I have bought a new Samsung phone every other year since the S2. Multiple tablets, smart watches, TVs, and appliances. After this experience I will not buy anything Samsung again.”

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Posted 3 years ago

“A32 cell phone 6 months old and failed last update. Took to U Break I Fix as instructed by Samsung. They could not repair and said they could not get new phone for me, had to go back thru Samsung. Called multiple times and asked to speak to a supervisor, put on hold each time and after hour or so line goes dead. They want me to send phone to them so they can look at it with no option for new phone for who knows how long. Would be unable to get 2 step verification for how long? Stay away from Samsung!!!!!!!”

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Posted 3 years ago

“@SamsungUK had the most appalling customer services when we went to buy two watches from @SamsungUK bristol. shop assistant told us the watch4 we were going to buy were discontinued ... and that we couldn't buy the straps we wanted. as explained inGalaxy Watch4 Bespoke Studio... the assistant (Alfie)pictured below told us the watch 4 was discontinued and we should go to apple store when the watches were not in stock!!! Started rrefund procedure because we are not confident in future support from Samsung..”

Helpful Report

Posted 3 years ago

“Samsung Care has the most uniformed reps I've ever encountered. When I asked for help with a forgotten password in the secure folder, the rep asked me if it was an app that I downloaded. I had to explain that it was a Samsung feature on my phone. A horrible waste of time. What a joke.”

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Posted 3 years ago

“they have had my phone lock for 7 days now don't buy form them”

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Posted 3 years ago

“The worst customer service ever. They hand you around and off to people who refuse to help. Awful service. Here's hoping you never have a problem with your product”

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Posted 3 years ago

“My phone keeps getting push messages from Samsung. I called to find out how to stop them. Something on their end made my own voice echo constantly and they wouldn't do anything to stop it. I asked if they could call me back and if they could not use speaker phone or a headset so that I could explain what was happening. He hung up on me and didn't call me back.”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,574 reviews