Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,744 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,744 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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480

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a phone on a Thursday with next day delivery. It's now Sunday and hasn't been dispatched and none of their teams can tell me when it will be dispatched or when it will be delivered. Extremely frustrating. Advise to buy Samsung products from a 3rd party as Samsung logistics are useless.”

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Posted 7 years ago

“I sent my tablet back to be repaired including my charger and I never got the charger back. Spent literally hours on phone and chat, spoke to supervisors and managers...NOTHING! At one point, I was on chat and my tablet died due to not having the correct charger, I have to use a slow phone charger. The story goes, they have to call the repair department and have them handle it...if you want helpful support, DO NOT buy Samsung!”

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Posted 7 years ago

“Honestly the worst experience EVER at Samsung.com. After over a month of emails back and forth asking for some recognition and compensation, they promised to send me an accessory free.. I tried to choose items but all were out of stock or no longer available or some other excuse, then i agreed to wait till a memory card came back into stock.. when it did I emailed to request they sent me one, and THEN i was told i would only get a 30% off voucher... so heres the thing. the memory card is 30% cheaper on Amazon that at Samsung... so thats NOT any kind of compensation, plus i would have to spend an additional £170 so that a 30% discount was worth the £50 i am out of pocket. below is the fill transcript of my complaint to them When I ordered online I chose to have the tab delivered to my work address. I entered the full address using the Samsung website. On 15/08 they contacted me to say they could not dispatch because I had provided an incomplete address, so I replied immediately with the full address again, and they closed the ticket but did not confirm receipt of the address. On 23/08 they sent an email telling me they would deliver my parcel tomorrow, then sent a second email confirming my change of address, however the address they had used was INCORRECT and not The address I gave them on the 15/08. I replied to the original ticket email with URGENT in the title, and send another email but had no response at all In the end I had to phone then wait in line for over an hour to speak to someone to get the address corrected. The whole time, the customer service advisor was under the impression I wanted to change the delivery address by MY choice, and I could not make them understand that this was not my choice, but was because SAMSUNG had entered a different address to the one I sent you in the email. Eventually I received confirmation of the correct address and an email stating delivery would be between 8.30 ad 12.00 However I normally receive updates by text from DPD to indicate a one hour time slot and the driver name as delivery progresses but on this occasion I did not, and still have not received a single message. So I called DPD who told me that they had not received the parcel from Samsung, so it would not be delivered. I therefore called Samsung back yet again to ask what was going on, and was told by the advisor that because I had changed the delivery address the parcel would now come the next day (25/8) as if this was all MY fault for changing the address. He said the email telling me 8.30-12.00 was not guaranteed and I should have chosen the option to pay more at checkout. But it was THEM who got the address wrong twice and then told me the delivery had been upgraded for me but he still said it was my fault. I was very upset by this and could not make him understand. He kept repeating that it was because I had changed the address, and I kept telling him that I had simply corrected SAMSUNGS mistakes. Eventually he promised to find out why DPD did not seem to have the parcel at all and promised a call back I received a call back 5 hours later at 17.26 that evening.he told me that parcel had been delivered at 12.26. This is a lie because I was on the call to him at 12.26 and after that call I phoned my work and they confirmed that no parcel had been delivered. In fact the parcel was delivered at 13.26 not 12.26. Even so I asked why it had taken 5 hours to call me back with an update. My problem now is that the tab I wanted on launch day was at my office, and I was not notified of delivery by DPD or by samsung despite my repeatedly asking, until 17.26 at night, by which time my office is closed and locked. This is a bank holiday weekend so I cannot get my tab now until TUESDAY morning. So far this has cost me 3 phone calls to your 0330 number, and will cost me a round trip to my office in (80 miles round trip) if if can get security to let me in...or I wait till Tuesday. At no point will anyone at Samsung admit their failures and accept responsibility and so all of the stress fixing the problems has been placed on me. I am extremely unhappy with the service, and the attitude of the advisors at Samsungs help desk, and with DPD for not sending delivery updates (still had none) and for the expense and time and worry that they would send my tab to the wrong address and I would then have to prove that I did not receive it. I asked for a phone call back by a manager because they were all too busy to talk to me yesterday during my 17.26 phone call to you but I did not receive one which is frankly discourteous and rude. I am about £50 out of pocket so far on this purchase and so stressed about it that I don't plan to by from Samsung ever again. I would have been far better off to simply go to she shops yesterday and buy one in person... who knows there might have been a good deal on another brand and certainly none of the stress I have suffered, not the arrogance and unaccepting nature of your staff which I never wish to have to deal with again.”

Helpful Report

Posted 7 years ago

“I purchased galaxy S9 in may of 2018. So far I've had control panel replaced an now new issue an have to send bk in . My biggest problem is having no phone to replace this one as it's being repaired. First time 2 weeks this time who knows . I paid top dollar for what ??JUNK!!!! Samsung should at least issue temp phone b4 sending in broken phone!!”

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Posted 7 years ago

“dear samsung team inspite repeated tweets mails no proper reply from anyone. if this is the service i get then i am sorry to say that u have lost a loyal customer who has bought 8 samsung phones and also suggested to many. here on i wont.”

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Posted 7 years ago

“I honestly wish I would have read the comments on here about there customer service BEFORE purchasing a $500 tv. The tv is over a week late on being delivered. No one in samsung can locate my tv and they refuse to give me my money back! They tell me there is absolutely nothing they can do for me and I have to call and there warehouse and try and figure out the whereabouts of my tv! Its honestly the worst customer service I have ever received. I will never purchase another product off of there site again.”

Helpful Report

Posted 7 years ago

“Please do NOT buy any Samsung products unless you are willing to settle for a throw-away item, and horrendous customer service. Earlier this month, I contacted Samsung Support by telephone regarding my Galaxy Tab S2 (8.0, 4G) with the issue of a swollen battery. Sound familiar? They took my information, as well as the tablet information, and emailed me a repair order confirmation plus a UPS label to ship the tablet to the Samsung Repair Center in New Jersey. Shortly thereafter, I received an email that stated that due to the tablet being an international model, they could not fix it but would be returning it to me without service. I then contacted eGlobal Central US, where I originally purchased the tablet, and they were of no help either. eGlobal Central US stated that they would not work on an out-of-warranty tablet. I again contacted Samsung Support, this time by chat, and asked them where I could get this tablet serviced. The Samsung representative told me to take it to my local uBreakiFix, which I did. uBreakiFix informed me that they cannot fix this tablet either because it is an international model and that they must abide by Samsung directives as an "Authorized Service Center." Oddly enough, it was the Samsung Support representative, himself, who told me to go to uBreakiFix, knowing full well that this tablet was an international model. In my final attempt to get a new battery for my tablet, I emailed the CEO of Samsung yesterday to lodge my complaint. One of his assistants called me this morning to tell me to ship it to China. I told him that was ridiculous. He said there was nothing that they can do about it. I must state here that my Galaxy S7 has also been hit with the swollen battery issue which actually popped off the backplate of the phone. I took it to uBreakiFix for a battery replacement. They almost sent me away because they said that I had taken the phone apart in an attempt to fix it. *insert eyeroll here* Then they did not even want to handle it because the representative thought it, "might explode at any minute." *insert double-eyeroll here* They finally decided to fix it, and it cost a whopping $189 for a battery, almost the same amount as the phone is worth today. I currently have several other Samsung products, including a Galaxy S9 and another larger version of the Tab S2, but I am furious! I WILL NEVER BUY ANOTHER SAMSUNG DEVICE EVER AGAIN!!! I will also be sure to mention this experience to all of my friends and colleagues, and suggest that they pass the word.”

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Posted 7 years ago

“Helpful with correct device needed , Brilliant after sales service and technical support, staff always polite and courteous”

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Posted 7 years ago

“the product is perfectly fit my fridge”

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Posted 7 years ago

“If I could rate them no stars I would Washing machine door jammed after less than 4 months Was told I needed the serial number, which was located inside the jammed door! Finally dragged washing machine out across kitchen floor, the woman told me someone would contact me in 4 days to arrange repair, but no guarantees as to when the repair would be. I was interrogated about when I had last cleaned the filters and warned about sanctions, had I "misused" it. They are desperate to not take any responsibility. I would strongly advise anyone to steer clear of this company”

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Posted 7 years ago

“my s-6 phone battery died after 1.5 years dang near blew up. Bulged the back of my phone so bad it would spin like a top. so i upgraded to an s-8 phone guess what the mobile hotspot quit after 6 months. Will i own another Samsung product not a chance. Would i recommend them, only for shorting the stock and bankruptcy. I was on the phone with customer support 3 different times and asked to take my phone to a service center and after all that failed they still refuse to send me a phone. They want me to send this piece of garbage in and take 3 weeks to replace it. Terrible company! Only question i ask is if it was the CEOs phone would they treat him this way. In Short don't buy Samsung. Lots of other Quality products out there.”

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Posted 7 years ago

“I had a samsung galaxy s8 they say it is waterproof and when I made a 20-second movie in the pool at 2 weeks it broke the display I went to the warranty and said it can not fix that the water has entered he is no longer water resistant and of course he does not have itrepaired ???I do not recommend anybody samsung anymore”

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Posted 7 years ago

“Unbelievably bad customer support from the UK Samsung online store! I wanted to buy Galaxy S4 and they advertised promotional offer which was not applied correctly checkout. One week and 20 conversations they told me to wait for a call. Then they just changed the offer and even didn't bother to call me. Terrible. Really I like their products but this attitude will push me to buy Apple products next time because I am not buying only the product but the support should come at the price.”

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Posted 7 years ago

“im very happy”

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Posted 7 years ago

“yo yo yo yo yoyo”

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Posted 7 years ago

“Not fit for purpose Ecobubble 8kg washing machine. Do not buy as there is a fault, fitted with malfunctioning PCB which is very expensive to replace. Samsung will try to wriggle out of warranty despite the machine being 3years old warranty is 5 years. Agreed finally to repair free of charge if sent proof of purchase. This has been sent 3 times now and no response.”

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Posted 7 years ago

“I've been using these Samsung Level earbuds for about 3 months now. The sound quality is superb! I appreciate being able to customize the sound levels to fit my hearing. They are comfortable to wear and the range is about 15 to 20 feet. This allow me the freedom to work around a room hands free. My Husband uses his at work. He has decided that nothing else will do and he is a Sound Engineer by trade.”

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Posted 7 years ago

“I bought a samsung washing machine and it is not fit for purpose! Customer service is appalling! Diminishing all responsibility of course it must be something I am doing wrong!”

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Posted 7 years ago

“The quality of their products is very bad and would not recommend purchasing anything from them!”

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Posted 7 years ago

“بسیار عالی بود”

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Posted 7 years ago

Samsung is rated 1.2 based on 4,744 reviews