Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,725 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,725 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025

Riley Cooper

Samsung 1 star review on 8th October 2025

Mukhtar Attarwala

Samsung 1 star review on 20th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

480

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give them a zero if I could. TV broke, customer service said they would handle a repair minus a service charge. Repairman said Samsung rejected paying anything. Supervisor from Samsung said he would follow up within 24 hours. Nothing almost a week later. They record all their calls and I asked them to review them. They are liars and their product stinks! STAY AWAY FROM SAMSUNG. DISHONORABLE COMPANY.”

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Posted 7 years ago

“Samsung great products, but the customer service is terrible. Ordered a new Phone from them and payed for Saturday Delivery. Watched the DPD driver park in the street opposite mine and send a couldn't find address text. So I phoned DPD who told me to phone Samsung. I phoned samsung who hung on me twice. Then when they spoke to me said they couldn't re-arrange delivery as DPD can't find the address (They didn't try) and that the parcel was being returned to them and they would refund my purchase. Now I have no phone and find myself looking for another manafacuter”

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Posted 7 years ago

“Tv not even year old takes over a hour to start up. Called service they gave me another number to someone local. He said Samsung has this problem all the time $300 to fix. Warning to not buy Samsung!!”

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Posted 7 years ago

“The worst company for customer service.”

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Posted 7 years ago

“Ordered Samsung TV UN75NU8000 on 8/27/18. TV shipped on 9/5/18 but it is damaged in transit. I refused the shipping. I requested the refund. They said they will refund when they get the TV back. Damaged TV shipped back to Samsung warehouse on 10/6/2018, but up to now I haven't received my money. I have to pay my credit card interest from the day I order 8/27/2018.”

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Posted 7 years ago

“Samsung stole my money. My product was lost during shipping. This was confirmed by the postal carrier. Based upon the tracking and report by the postal carrier the tablet was lost or never sent. Samsung is refusing to refund my money. I have called numerous times and there is no resolution department that will help. This company is a nightmare. Do not purchase from Samsung.”

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Posted 7 years ago

“Beware of Samsung Washers. We had a nightmarish experience. Details below. I will never purchase a Samsung product again. We have always admired Samsung as a company and had, until recently, always had a good experience with your products. We own four Samsung televisions and they have been excellent. Based on that, two years ago, we purchased your most expensive washer and dryer from Best Buy. The dryer broke just after the warranty period expired, which was disappointing. The washer, model number WF50K7500AW, has been a disaster. It broke shortly after we purchased it and was repaired under warranty. It then broke again just after the warranty expired and we had it repaired at our own expense. Then, less than 9 months later, it broke again. This time the repair person told us that it could not be repaired because you no longer made the needed part. This was two months again and launched the worst customer experience we have ever encountered. We couldn't believe that Samsung would sell us an $1,100 machine that would last two years, require multiple repairs and then would need to be thrown away so I called your customer support line. Here is the sequence of events: I call in to express concern and ask for help. The rep is friendly and asks me to send in the documentation. I send in all the documents. Then I get a message on our answering machine that you have closed the case? That doesn't make sense so i call back. A friendly rep can't explain why that happened, opens another case and asks me to send in the documentation again. I do that on Sept. 14th. We've now been without a washer approaching two weeks. I never hear back so i call in again. A friendly rep apologizes that there was a system glitch so my case was deleted and doesn't exist, so could i send in all the documentation again. In each case, the calls take 20-40 minutes, which is painful. I escalate to a supervisor which takes another 20 minutes on hold and then have to explain it all over again. She is very apologetic and promises to straighten it all out and call me back. That never happens. I send in the documentation yet again on Sept 24th to our third case number. The rep promises to call back to confirm they have everything they need. They don't so this time I call back to confirm. I speak to Casey. I ask to be sent back to the escalation desk but he makes me go through it all again. Then puts me on a long hold. Then tells me the escalation desk that was supposed to call back is not accepting any inbound calls. I ask if they will call me back? I'm told that no, they only take inbound calls after I go through a front line rep. But in this case they aren't taking inbound calls. (Clearly designed for convenience of escalation desk but not for customers). So I can't ever speak to the nice woman who promised the fix but didn't follow up. Then I get a one line email saying my request for help has been denied. I should have given up. We had picked out a new washer from another manufacturer and arranged delivery from Best Buy. To my lasting regret, I thought that surely Samsung wouldn't treat us this way so decided to call one more time. This was a month ago. I called again, spent twenty minutes with a rep trying to get transferred to the escalation desk. They agreed to put me through and i was put on hold for 45 additional minutes! I had work to do so decided to wait it out and see if anyone would ever pick up. The supervisor finally came on and I had to describe it all over again. After another long hold, he said they would do an accommodation to repair the unit. This was October 2nd. We cancelled the Best Buy order thinking that after a month, we'd have a working washer again. As we had already had a tech out and had sent the documentation in showing the required parts, we asked that the new tech come with the parts. We were told they had to come and do a diagnosis. That cost us a week. They came out and made the same diagnosis we already had and agreed to come a week later to do the repair. The next week they called to say the part was defective and they would have to postpone another week. The next week, they called to cancel again because the part hadn't come in. They set a new appointment for eight days later (today, November 1st, eight weeks after the washer failed. Yesterday, i called to confirm they would have the parts. They confirmed. Today they called to say the part hadn't arrived. I called Samsung back this afternoon in complete frustration. We have gone two months without a washer and spent hundreds of dollars at the laundromat. This has cost us a huge amount of time and even more frustration. Today I called to explain the problem. I spoke to Miko, who was friendly but completely unhelpful. He took over 20 minutes to come up to speed on all the notes then transferred me to your parts division instead of escalation. No one there ever picked up so i called back. I spoke to LaTasha, who couldn't have been nicer but was also one of the people i had spoken to the week before after the last cancellation. She had promised to follow up but never did. She transferred me to Cornelius after a long wait. He apologized but said there was nothing they could do. I asked if I could speak to the head of the department. I was put on a long hold and then Cornelius came back and said no-one was available. I asked for the name was told Theodore was head of the department. I asked if he could have him call me and was told no. I asked how i could get hold of Theodore and was told to call 1.800.Samsung. I explained that Cornelius was the 15th person i had spoken with and how hard it was to get to a supervisor let along anyone else. He was polite but just said that because we lived in Georgia, there was nothing they could or would do. I should also mention that we had talked to Best Buy. Their head of appliances said that Samsung should trade out the machine and called Samsung on our behalf to request that. They never heard back. We have given up at this point and just purchased a machine from a competitor. There were so many opportunities for Samsung to solve this or just been clear at the beginning. At this point it has become a massive stress, a financial disaster and cost us unreasonable amounts of time.”

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Posted 7 years ago

“I am like the other reviewers...if I could give a negative star I would. I am up to 6 months of trying to get my tablet charger returned to me. I followed the instructions for returning the tablet for repair (the touch screen lasted less than 2 weeks) which included sending the charger. I got 2 customer service satisfaction survey calls before the tablet was returned. Afterward, nothing. I have called, emailed, and chatted with Samsung for a total of a little over 12 hours. I have been promised 6 times my charger would be returned and I am still waiting. I feel like they stole my property! I refuse to buy another charger...I will not give Samsung any more of my money ever again. I am getting close to giving up and buying a competitor's tablet as a replacement. Save yourself the headache and do not buy Samsung!”

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Posted 7 years ago

“I would give a negative star if I could. Purchased a microwave combo oven wall unit. It stopped working in April and was under warranty. Samsung sent out repair persons three different times. That is three different days I had to take off work. The unit was deemed unrepairable. So they said I would get a refund for what I paid for it. (not including what it cost to have it removed and discarded) They wanted me to send a picture of the cut hardwire 220 volts connection, so I did. Samsung has cancelled my ticket numerous times for no reason. Samsung has lied to me countless times. It is now Oct 30 and I am still getting the run around. I have never dealt with customer service that is made up of so many people that can tell half-truths.”

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Posted 7 years ago

“If I could give my experience negative stars I would. Just like in prior reviews DO NOT PAY FOR EXPRESS SHIPPING!!! They will not tell you a product is back ordered until after you pay for it. My second piece of advice is DON'T BOTHER CALLING CUSTOMER SUPPORT! Customer support can not issue a refund of just shipping. Instead they make you cancel your order and re order what you just ordered without choosing express shipping. Oh and now there will be an extra charge "pending" on your account. I am now at the point that I will never buy Samsung again.”

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Posted 7 years ago

“Dont bother ordering online thinking that if you pay for overnight shipping and take in to account the processing time, you will wait, and wait and wait with zero resolution. They will not tell you anything real, it's as if they read from script. My current order is "stuck" in processing and no one can figure out why, my phone calls , texts and e-mails replies are always to same, They will expedite and e-mail when the problem is resolved. Just going to cancel at this point and stay far away from Samsung products in the future.”

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Posted 7 years ago

“I ordered a Samsung Galaxy S8 phone one month ago. They originally told me it would be two business days for delivery. Then was told it is backordered and would be 7-10 days. I called back every week and they promise it will be sent the next week. Then next week comes and they tell me another week. Still no sign of phone.”

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Posted 7 years ago

“I have a Fit2 Pro Red band, watch still under warranty, and sent it in. They wanted about $70 to repair the wrist band. The band fell apart that's connected to the watch and said it's not covered. It's poor workmanship on their part and not covered? I'm a 68 year old and the watch cost a lot and I'm not very active. They basically said I broke it. Fortunately, I was walking at work when it fell off my wrist onto the carpet or I could have lost the watch down a drain or toilet. The plastic band simply fell apart. NEVER will I buy another Samsung piece of equipment. I tried to explain it to the rep, but he didn't believe any of my story. I have purchased 7 items including the high priced Note 8 and Note 4 before that and 55" smart TV. To lose a long time customer over a stupid cheap watch band is just stupid. Of course they didn't respond to my 2 email's. They are sending the watch back to me UN-repaired because I wouldn't pay the bill for a warranted item. Pitiful. Company NEVER responded to me except to ask for money.”

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Posted 7 years ago

“Nokia all the way”

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Posted 7 years ago

“Everything made by samsung is cheap an poor quality which in turn doesn't work. Waste of time.”

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Posted 7 years ago

“I ordered a TV from their E-Commerce division. Part of the cost was a promotion through Verizon and I added to it. The product was shipped via FedEx. It was to be delivered on October 4. On Oct. 4 I check the tracking number with FedEx and notice there is an exception to the shipment so I look into it further and the reason given was there were to many shipping labels on the box. I Contact FedEx, contacted Samsung and no one could really offer me any assistance. FedEx claims that Samsung request the shipment back and had shipped it back. A few days ago, I get a notice the item was returned and they had issued a credit to my credit card. Numerous attempts have been made to resolve this issue with Samsung and it appears none of their CSR's can listen to a customer or read. I never asked for it to be shipped back and it never made it to my house. As of this writing, after emailing them yet again trying to resolve this matter, I receive an email stating the TV was returned on this date and a refund has been issued to your credit card. Not one person has reached out to me from Samsung. I told one young lady at Samsung, "But I didn't ask for the TV to be shipped back and I didn't cancel the order, I would like for my TV to be shipped to me." Her reply was we have issued a refund you are welcome to request a formal quote for a replacement. Can I use my 200.00 Verizon credit still? No. Then no thanks I'm not interested. At this point, I will never purchase another Samsung product ever.”

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Posted 7 years ago

“Washer machine is all carotid and you will not replace. Service cant fix it. Will never buy againarlene”

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Posted 7 years ago

“Bought a 2018 QLED tv from Curry’s , and broke the screen holding it with my finger and thumb. They are very very easily damaged and you will get no sympathy from retailer it manufacturer . It’s a great tv but just zero build quality and a write off at the gentlest touch BEWARE”

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Posted 7 years ago

“Absolutely disgusted with Samsung! After sending in a phone for repair 3 times, they change the motherboard without advising that there is a possibility that the phone may become locked to another network! When you go to get your phone repaired (under full warranty) you would atleast expect that Samsung would leave you in the same position as you came in if they were unable to fix the problem. Instead, we went in with an unlocked handset, for Samsung to "repair" it, reassure us the repairs are complete, then get home to find out the phone is locked to EE. And when you call to complain, spend over an hour on the phone. Samsung say, we don't compensate for consequential repairs. So basically, i now have an s8+ that I cannot use because Samsung couldn't be bothered to advise of the consequences of a hard reset. To make matters worse, the supervisor said that there is no way to tell what network a phone is locked to. But a technical adviser was able to advise the complaints handler what network the phone is locked to based on the first 3 digits of the serial number. Lies and terrible customer care policy! Absolutely shocked. Samsung say they cannot and will not do anything to resolve the situation. I'm so disappointed You've lost yourself 2 very loyal customers! I won't be upgrading to another Samsung handset again.”

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Posted 7 years ago

“I bought a 65" 4K '6 Series' HDTV in January of 2018. Within 6 months I had an issue and we contacted Samsung. While not quick by any stretch of the imagination (two weeks), they sent a Dish Network Technician to diagnose the problem and he did exactly what my wife did while on the phone with Samsung to try and diagnose the issue. In the end he stated they had problems with this specific TV and two parts were needed to make the necessary repairs. About 10 days later we heard that the parts were not available and we were to contact Samsung. After doing that, another 5 to 8 days, Samsung said they would set it up for an "exchange". The exchange was supposed to be setup with a local trucking company to deliver the new set and pick up the old one. Another 10 days and multiple phone calls, the trucking company said they never received an order from Samsung but they would contact Samsung to give them the proper number to execute the exchange. Within a few days we got an email from Samsung stating they could not fix the TV and would be processing it for a refund. This was around the 1st of Sept. 2018. To this day, after many many phone calls, all I know is the refund was finally submitted on October 5th. This was after three previous agents told me they were "escalating" the order and it had been submitted. I was finally told the refund Department would be contacting me within 10 business days. I'm not holding my breath!!! To say this is the worst customer service I have ever received would be an understatement and I left out a lot of details. Calling the "Customer Care" Department is an exercise in futility! I cannot express it enough how bad the customer service at Samsung is.”

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Posted 7 years ago

Samsung is rated 1.2 based on 4,725 reviews