Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dissatisfied Customer of 10 + years, Samsung Galaxy S8 needs to be recalled ASAP. Do not waste your money. This device is defective it keeps turning off daily since I have purchased it and TMobile claimed they could not do anything about it since it was not happening while I was in the store. One Tmobile store even said it was happening due to water damage, I've only had the phone for 36 hours and it was nowhere near water. Now 3 months later with lots of frustration I went to pick it up off my nightstand that is 2 feet tall it falls and the screen completely cracks. I have called local phone repair shops and the cost is over $400 to repair. I called Samsung and it would still cost me over $200 to repair. What a joke. You pay over $900 for the phone that never worked properly and now another $200 to make it function. I wonder how long. Samsung truly needs to do something to restore my faith in them or iPhone will have a new lifelong customer.”

Helpful Report

Posted 8 years ago

“Good price for my old phone and a free case”

Helpful Report

Posted 8 years ago

“SAMSUNG - UE50KU6020 Smart 4k Ultra HD HDR 50" LED TV - D.O.A! I bought a SAMSUNG - UE50KU6020 Smart 4k Ultra HD HDR 50" LED TV from Currys on 21/11/2016 which suffered from multiple issues; the wi-fi disconnected frequently, the screen colours were extremely poor, and there was a black strip intermittently flashing on the screen. This was eventually replaced by Curry's but only after much resilience. The replacement however also had wi-fi issues and a black intermittent strip down the screen. Curry's declared this was now the manufacturers (Samsung's) responsibility and said they could not help me further. After dealing with Samsung over the following year; running through endless over the phone tests, calls, delayed emails, a failed screen replacement and a number of missed engineer appointments I am left no better off than where I started. I have experienced complete incompetency at all levels from both companies in the handling of my case and vow to never use either again.”

Helpful Report

Posted 8 years ago

“within two months board complaint and long service time more than 20 days”

Helpful Report

Posted 8 years ago

“Their customer service is atrocious. Not interested in taking any responsibility when their product fails. Sales team are rude and unhelpful. Present to be engineers but really are just chavs with a job. Avoid”

Helpful Report

Posted 8 years ago

“bought a £1000 fridge in feb. 2 weeks ago it broke and they took a week to come and fix it. It then set on fire 24hrs later.....2 weeks on and they still haven't fixed or replaced. useless company”

Helpful Report

Posted 8 years ago

“I placed an order for Samsung galaxy s7 edge on 27th November Christmas present for my wife. did not receive by delivery date called dpd couriers advised to tell Samsung lost in transit,which I did big problem with Samsung shop or customer support is advisers do not speak very good English at all very hard to understand,they also found it hard to understand myself after numerous phone calls & emails very confused wether I am going to receive a phone or a refund? even received email asking to send phone back! which I have not received also keep receiving calls from dpd couriers to which I miss so on recall keep getting phone put down.i will not and advise other people not to shop with Samsung online very poor!”

Helpful Report

Posted 8 years ago

“Purchased a Galaxy Note 8 phone online on the 1st December and i was supposed to pay an initial amount of £47 and Samsung took £992 out of my account. I asked them why on the phone and i was told it was an error. I asked them to rectify the error and refund my money and they said that can not happen unless I decline the whole order. I have since spent over 1 hour almost everyday chasing back and today is the 13 December they say their logistics company DPD hasnt delivered the item back to them to process the refund. WORST CUSTOMER SERVICE EVER!!”

Helpful Report

Posted 8 years ago

“Customer service SUCKS!!! It has been over a month now that I have been waiting on my AKG earphone replacement for my Note 8. They sent a charger that cannot even be used on my phone. I offered to send the charger back. I keep getting the run around. Where my replacement is coming from is only 30 to 45 minutes from where I live. Samsung needs to invest in stores like Apple, then maybe we as consumers can get better service.”

Helpful Report

Posted 8 years ago

“29 days on and still waiting for a repair on my television which is under warranty. Incredibly rude support staff and no reply from the CEO. NEVER will I buy any Samsung product again!”

Helpful Report

Posted 8 years ago

“It is a great store to purchase. We all knew that the Samsung´s products were excellent, but their Amazon shop take it to the next level. It gives you a wonderfull user expirience and a awesome after sales service.”

Helpful Report

Posted 8 years ago

“Was offered a repair for an 8 month old curved monitor, by their authorised repair centre, that was estimated at 130% - 167% of buying the same model new. When I contacted Samsung via their web chat to point out that the price was absurd and I wasn't happy, I was told that sometimes their products cost more to repair than buying them new, but I should pay to have it sent to the repair centre anyway to have it looked at because it was only an estimate. The only assurance they could offer was that it "might" not be as much... and I would have also had to pay shopping costs etc. When I wrote to the CEO I got this response: "In respect of the repair quote itself we recognise that this will make the repair uneconomical over the replacement of the monitor. In the event of chargeable repairs prices are set by the appropriate 3rd party repair centre however we can state that the production and supply of individual components and parts can on occasion be in excess of a manufactured product sold at a competitive price within the retail network. " So, beware, if anything goes wrong you may be better to simply throw your product away. I won't be buying Samsung again because it's too risky.”

Helpful Report

Posted 8 years ago

“Samsung products are always good but their customer service is not even satisfying . Latest is i bought a Galaxy Note 8 on 24th of this month via Samsung online shop & delivery suppose to be next day. I emailed them but didn't get response. Today is 29th, i went on live chat waited a long time when i was 1st in a queue page appears saying sorry all operators are busy, then i called waited 37 minutes & no response so while waiting i tried live chat again & by chance i get chance to chat. The lady on the chat confirms me that tomorrow on 30th of November i am definitely getting my delivery. After an hour i received a email from Samsung saying i can not receive my order before 5th of December as they are busy. If they are busy it's not my problem as they advertised on the web next day delivery but taking 11 days.”

Helpful Report

Posted 8 years ago

“Worst customer service I have ever experienced”

Helpful Report

Posted 8 years ago

“I cancelled an order, and despite assurance via their telephone customer service team that I would be charged, the payment was taken from my account. I have not received the product, but have received an email saying it was delivered - I cancelled the order 3 days before this email was sent. I have since emailed their team and days later have received no reply, their Web Chat team have told me that this is not something they can deal with and their Phone Team made the original mistake - together, this suggests to me that there's a much deeper issue with their customer service than one agent's forgivable mistake. Hopefully this will be resolved shortly, as it is now nearly a week since my initial purchase and 5 days since my order was cancelled. I have been a fan of Samsung products for a number of years, and having owned various generation of Galaxy phones, a couple of tablets, a TV and a sound bar, I would certainly recommend the product itself, however, this is the first time that I have purchased directly from their store and, needless to say, I won't be using them again in the future.”

Helpful Report

Posted 8 years ago

“Excellent service, ordered One day ,delivered the next. Good price as well at the time.”

Helpful Report

Posted 8 years ago

“Well, I have been using iPhone for the past 9 years and honestly loved the customer service and could never fault it. So, I decided to ditch my iPhone and switch to Samsung, I think this was the biggest mistake I ever made. I thought Samsung and Apple are competitors, but I assure you guys that Samsung has no chance to match Apple quality in treating their customers. Vibrator stopped working on my Samsung Galaxy S8 plus. I tried the factory reset and also put it in safe mode to get it working, but it turned out to be the hardware problem. Anyways, after contacting Samsung they arranged to collect the phone and send it for repair. Everything was swift and smooth. Next day they collected the device with a promise that they were going to return it within 7 working days. Following day I received an email from repair centre stating that I left the FRP lock on, therefore they cannot go ahead with the repair. After seen the email I contacted them informing that I have remotely removed FRP lock and the lady told me that she will email the repair centre asking Samsung engineers to go ahead with the repair. next day I rang again to get an update about the progress but I got told by Samsung customer service that they are unable to proceed with the repair since the device is been damaged due to the impact. I replied to the guy saying how is that possible when there is not a single scratch on the phone? then he decided to put me on hold for 20 minutes coming back saying that they need a proof of purchase and lots of other excuses. Now, I am ringing every day in hope of hearing something about the device repair process, and getting told the same answer. I am utter, utterly disappointed with Samsung. never again.”

Helpful Report

Posted 8 years ago

“Purchased 2 samsung 10.1 tablets for my granddaughters last Christmas. One died. Have had unbelieveable horrible experience with customer service. Item still under warranty. Serial number was not stamped properly on back of device so can not retrieve serial number. Although we have original receipt, samsung has given us the run around regarding honoring their warranty. Sent my daughter to a Best Buy telling her they would check it and repair it. Person laughed and said we were getting the run around by Samsung. What a horrible experience. Will never buy a Samsung product again.”

Helpful Report

Posted 8 years ago

“Can never speak to someone that speak English, been getting the run round for 2 months”

Helpful Report

Posted 8 years ago

“We purchased a small tv for our kitchen wall and then after 7 months the tv developed problems with the picture. We phoned Currys PC world who directed us to Samsung and after a long conversation of 20 minutes or more we were told that a delivery man would collect it for repair and we should wrap up the tv. It was taken away on one day and the next day we had a call to say it was damaged and it was our fault. Although I have contacted Samsung CEO on a few occasions, they are still putting the blame on us and still have our tv. We wrapped our tv up in 7 layers of bubble wrap, put polystyrene at the top and bottom and packaged it up in 2 layers of cardboard, but apparently this wasn't good enough, according to the CEOs office. Stalemate!!!”

Helpful Report

Posted 8 years ago

Samsung is rated 1.3 based on 4,614 reviews