Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

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Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always bought Apple but wanted a change and bought Samsung S9 from EE. 4 months on the phone froze after an update, couldn’t turn it off or use any function . Would appear to be common fault and the battery now heats upon charging. Took a day of work and visited the Oxford St service centre. After 2 hr wait got served to be told maybe they could fix it that day maybe not, as I couldn’t wait decided to visit on another day . Today took another day of work , went through the same process only to be told it may take 2 or 3 days to fix as there was a huge backup on phones waiting to be repaired. For me to take another day of work and visit again will cost me £300 in total loss of wages for the three days.”

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Posted 8 years ago

“Had a 3 week old Samsung watch as a present which is an utter waste of time and money and got a locked screen. Called the Leeds office who answered first ring and very efficient lady arranged that I would take it to 125 Oxford street. Staff and manager there could not have been more helpful and efficient and the watch should be fixed today and passed on to someone who might use it. Saw the sparkling Samsung Note8 which looks brilliant and I will buy when my current contract expires. Overall good products and the best phones on the market. Sadly a smart watch is less useful than a basic analogue watch and phone unless you are a training fanatic. We can all live a sensible healthy lifestyle without needing a watch that needs charging up every day.”

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Posted 8 years ago

“Had five year warranty with a 9kg ecobubble washing machine samsung said that we had not registered it so get stuffed basically won't be purchasing any samsung product ever again neither will my family and friends washing machine cost us 569 quid not to mention the 10 grand plus of previous purchases on hard drives monitors and the like will likely write to trading standards to complain but you can bet they will have a get out clause somewhere!!! Buyers be warned!!!”

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Posted 8 years ago

“I sent my Samsung galaxy s8 plus for repair as I had warranty but as they knew how many days I had left they held my phone for 3 week then turn around and tell me my warranty expired. My phone is in worse condtion then I gave them. Please avoid Samsung and I will have to upload this all over YouTube as mine was a common faulty of battery overheating. My experience is been terrible please everybody stay away from Samsung buy Apple instead”

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Posted 8 years ago

“i had only just bought this tv and 3 weeks into having it there seemed to be a white and black line through the tv. phoned samsung but they tried to tell me it was an impact and wouldnt send no one out to look at it.I havent touched the tv at all so clearly a fault with the tv. AWFUL customer service. Have logged a complaint as they wasnt helpful at all. kept getting messed around by different representatives. Have spent so much money on this tv and im very unhappy and dissapointed.will not be buying from samsung again. I looked on line and there were quite a few people with the same issue with this tv. DONT buy from samsung.”

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Posted 8 years ago

“I rang the Samsung repair centre as my phone had suffered damage to the screen. They arranged to pick it up from my work and took my email for a port of contact. After over 1 week I had received no email. I rang the support line and was told I must ring the repair centre direct. I tried multiple times but no one answers. I then rang the support centre multiple times requesting they help me. Every time they couldn't get in touch with the repair centre. Eventually someone rang me and asked if I would like the repair done. It was to be £120, so I agreed and asked to pay. They refused to accept the money, saying it was to be payed after the repair. I heard nothing again for 10 days and could not get through to the repair centre in the interim. I rang the support line only to be told since I didn't pay the bill the phone would be returned in its damaged state to me. This after they had my phone for the best part of a month and I must have phoned them a dozen times. They are a nightmare to deal with, just go to a local repair shop!”

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Posted 8 years ago

“My Galaxy S7 phone stopped charging so I took it to Milton Keynes Samsung shop for repairs. I collected it from the shop after waiting for most of the day there. However once I got home after a 2 hr round trip I found that the phone was still faulty and began to lose charge again. I rang the Milton Keynes shop the next day but no one would answer the phone. I then went on instant chat with with Samsung support and arranged for the phone to be collected by courier for repair. They told me it would be collected on the Monday so stayed in for the day, unfortunately they came a day later so more time wasted. I have now waited waited a week and have just received another email that my phone is about to be collected tomorrow... it has already been collected. Today I have received another email telling me that it has just been received and repairs are in progress. This is terrible customer service, absolutely no confidence in this company anymore.”

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Posted 8 years ago

“Had a Samstung LED TV for just over 14 months then it started switching itself on and off, checked internet and seemed to be a common issue with all Samsungs. I contacted Samsung who just denied any knowledge of the issues millions of people are having and just said get it repaired yourself. I removed all devices, reset the TV and had the power supply board replaced, as many people said this was the issue. Still got the problem so it is now going in the bin! They know of this issue as they have been taken to court in USA and had to pay compensation but deny it here. Never buy a Samsung product again unless you want to get stung, very poor quality and no after care or customer service.”

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Posted 8 years ago

“It's the worst phone I have ever owned. My next phone will be a LG”

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Posted 8 years ago

“new ue60J6240 60'' TV. bought Dec 2016 , fault on picture Aug 2017 ,( Mar to July not used on extended holiday) In Oct 2017 Samsung put me a new screen in TV.IN Jan 2018 , faulty screen again . On contacting Samsung was told the TV is 13 months old ,and even though a new screen was fitted 3 months before , they are no longer reasonable for the repair. WHAT AFTER SALES SERVICE IS THAT. WILL NEVER , EVER, BUY A SAMSUNG PRODUCT AGAIN. £650 DOWN THE PAN”

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Posted 8 years ago

“Screen flickering along the top of the TV which is a 55 inch curved 4k smart tv. Rang Samsung direct and spoke to a nice lady who did not understand me. We got there in the end and got reference number and told to ring Know how warranty who message said I needed to call samsung. I called again and eventually after hoding for 17 minutes spoke to a lady who asked me to run all the diagnostics again and still not working. Eventually agreed to collect TV to fix and will watch this space. Chaotic will buy Sony next time.”

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Posted 8 years ago

“Appalling service from Samsung, refused to believe a well documented manufacturing fault could possibly be that and have charged me £140 for repair as they claimed it was my fault!”

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Posted 8 years ago

“cannot power up tablet despite only 6 months old. Rang Samsung support line and they could not understand English enough to accurately take down address etc...gave up!”

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Posted 8 years ago

“I have contacted Samsung on few occasions now about fault with a TV that is just over year old and has 5Yr warranty and keep getting fobbed off there customer service is absolutely pathetic and say they called when they haven't Whats the issue ?? GUYS you have to sort in the end why would you want a disgruntled customer base and looks like its getting WORSE I was loyal to the brand for TVs and other products in my house but now as and when they need replacing i will be looking at alternatives even if they cost more quality after all is what counts.”

Samsung 1 star review on 5th January 2018

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Posted 8 years ago

“Dissatisfied Customer of 10 + years, Samsung Galaxy S8 needs to be recalled ASAP. Do not waste your money. This device is defective it keeps turning off daily since I have purchased it and TMobile claimed they could not do anything about it since it was not happening while I was in the store. One Tmobile store even said it was happening due to water damage, I've only had the phone for 36 hours and it was nowhere near water. Now 3 months later with lots of frustration I went to pick it up off my nightstand that is 2 feet tall it falls and the screen completely cracks. I have called local phone repair shops and the cost is over $400 to repair. I called Samsung and it would still cost me over $200 to repair. What a joke. You pay over $900 for the phone that never worked properly and now another $200 to make it function. I wonder how long. Samsung truly needs to do something to restore my faith in them or iPhone will have a new lifelong customer.”

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Posted 8 years ago

“Good price for my old phone and a free case”

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Posted 8 years ago

“SAMSUNG - UE50KU6020 Smart 4k Ultra HD HDR 50" LED TV - D.O.A! I bought a SAMSUNG - UE50KU6020 Smart 4k Ultra HD HDR 50" LED TV from Currys on 21/11/2016 which suffered from multiple issues; the wi-fi disconnected frequently, the screen colours were extremely poor, and there was a black strip intermittently flashing on the screen. This was eventually replaced by Curry's but only after much resilience. The replacement however also had wi-fi issues and a black intermittent strip down the screen. Curry's declared this was now the manufacturers (Samsung's) responsibility and said they could not help me further. After dealing with Samsung over the following year; running through endless over the phone tests, calls, delayed emails, a failed screen replacement and a number of missed engineer appointments I am left no better off than where I started. I have experienced complete incompetency at all levels from both companies in the handling of my case and vow to never use either again.”

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Posted 8 years ago

“within two months board complaint and long service time more than 20 days”

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Posted 8 years ago

“Their customer service is atrocious. Not interested in taking any responsibility when their product fails. Sales team are rude and unhelpful. Present to be engineers but really are just chavs with a job. Avoid”

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Posted 8 years ago

“bought a £1000 fridge in feb. 2 weeks ago it broke and they took a week to come and fix it. It then set on fire 24hrs later.....2 weeks on and they still haven't fixed or replaced. useless company”

Helpful Report

Posted 8 years ago

Samsung is rated 1.3 based on 4,628 reviews