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Samsung Reviews

1.2 Rating 4,725 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,725 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Surprised how low the average rating is. We've bought 2 TV's in the last year, good picture, Smart TVs. Need an occasional reset, but on the whole good TV's at a fair price. Also bought washing machine, also performing well with adequate programming. No problems with Samsung at all
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Posted 7 years ago
Deal done on new s9. Delivery on the day I expected no problems
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Posted 7 years ago
Bought galaxy fame phone November 17th 2017 from shop in Dundee did not work properly sent to samsung repair centre got back today told was out of warranty phoned support centre 43 minutes on phone told was not a eu phone and was not covered by British warranty even though bought in uk just lost £55 never again will be samsung
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Posted 7 years ago
Very poor customer support used online support on three occasions - need to repeat the same information number of time and explain over and over again simple query; after 5-10 min they say sorry we cannot help call the customer service team ( another 5-10 minutes waiting time!) !! such a waste of time
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Posted 7 years ago
Hi my name is syed I bay a tv samsung 49,inch model is mu6670 curved after 4 months hi is not working very bad experience very rubbish company & very rubbish service I never bay any product samsung in my life tanks
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Posted 7 years ago
I have always bought Apple but wanted a change and bought Samsung S9 from EE. 4 months on the phone froze after an update, couldn’t turn it off or use any function . Would appear to be common fault and the battery now heats upon charging. Took a day of work and visited the Oxford St service centre. After 2 hr wait got served to be told maybe they could fix it that day maybe not, as I couldn’t wait decided to visit on another day . Today took another day of work , went through the same process only to be told it may take 2 or 3 days to fix as there was a huge backup on phones waiting to be repaired. For me to take another day of work and visit again will cost me £300 in total loss of wages for the three days.
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Posted 7 years ago
Had a 3 week old Samsung watch as a present which is an utter waste of time and money and got a locked screen. Called the Leeds office who answered first ring and very efficient lady arranged that I would take it to 125 Oxford street. Staff and manager there could not have been more helpful and efficient and the watch should be fixed today and passed on to someone who might use it. Saw the sparkling Samsung Note8 which looks brilliant and I will buy when my current contract expires. Overall good products and the best phones on the market. Sadly a smart watch is less useful than a basic analogue watch and phone unless you are a training fanatic. We can all live a sensible healthy lifestyle without needing a watch that needs charging up every day.
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Posted 7 years ago
Had five year warranty with a 9kg ecobubble washing machine samsung said that we had not registered it so get stuffed basically won't be purchasing any samsung product ever again neither will my family and friends washing machine cost us 569 quid not to mention the 10 grand plus of previous purchases on hard drives monitors and the like will likely write to trading standards to complain but you can bet they will have a get out clause somewhere!!! Buyers be warned!!!
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Posted 7 years ago
I sent my Samsung galaxy s8 plus for repair as I had warranty but as they knew how many days I had left they held my phone for 3 week then turn around and tell me my warranty expired. My phone is in worse condtion then I gave them. Please avoid Samsung and I will have to upload this all over YouTube as mine was a common faulty of battery overheating. My experience is been terrible please everybody stay away from Samsung buy Apple instead
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Posted 7 years ago
i had only just bought this tv and 3 weeks into having it there seemed to be a white and black line through the tv. phoned samsung but they tried to tell me it was an impact and wouldnt send no one out to look at it.I havent touched the tv at all so clearly a fault with the tv. AWFUL customer service. Have logged a complaint as they wasnt helpful at all. kept getting messed around by different representatives. Have spent so much money on this tv and im very unhappy and dissapointed.will not be buying from samsung again. I looked on line and there were quite a few people with the same issue with this tv. DONT buy from samsung.
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Posted 7 years ago
the worst customer service imaginable, they need to look at apple to learn how to look after their customers
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Posted 7 years ago
I rang the Samsung repair centre as my phone had suffered damage to the screen. They arranged to pick it up from my work and took my email for a port of contact. After over 1 week I had received no email. I rang the support line and was told I must ring the repair centre direct. I tried multiple times but no one answers. I then rang the support centre multiple times requesting they help me. Every time they couldn't get in touch with the repair centre. Eventually someone rang me and asked if I would like the repair done. It was to be £120, so I agreed and asked to pay. They refused to accept the money, saying it was to be payed after the repair. I heard nothing again for 10 days and could not get through to the repair centre in the interim. I rang the support line only to be told since I didn't pay the bill the phone would be returned in its damaged state to me. This after they had my phone for the best part of a month and I must have phoned them a dozen times. They are a nightmare to deal with, just go to a local repair shop!
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Posted 7 years ago
My Galaxy S7 phone stopped charging so I took it to Milton Keynes Samsung shop for repairs. I collected it from the shop after waiting for most of the day there. However once I got home after a 2 hr round trip I found that the phone was still faulty and began to lose charge again. I rang the Milton Keynes shop the next day but no one would answer the phone. I then went on instant chat with with Samsung support and arranged for the phone to be collected by courier for repair. They told me it would be collected on the Monday so stayed in for the day, unfortunately they came a day later so more time wasted. I have now waited waited a week and have just received another email that my phone is about to be collected tomorrow... it has already been collected. Today I have received another email telling me that it has just been received and repairs are in progress. This is terrible customer service, absolutely no confidence in this company anymore.
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Posted 7 years ago
Had a Samstung LED TV for just over 14 months then it started switching itself on and off, checked internet and seemed to be a common issue with all Samsungs. I contacted Samsung who just denied any knowledge of the issues millions of people are having and just said get it repaired yourself. I removed all devices, reset the TV and had the power supply board replaced, as many people said this was the issue. Still got the problem so it is now going in the bin! They know of this issue as they have been taken to court in USA and had to pay compensation but deny it here. Never buy a Samsung product again unless you want to get stung, very poor quality and no after care or customer service.
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Posted 7 years ago
It's the worst phone I have ever owned. My next phone will be a LG
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Posted 7 years ago
new ue60J6240 60'' TV. bought Dec 2016 , fault on picture Aug 2017 ,( Mar to July not used on extended holiday) In Oct 2017 Samsung put me a new screen in TV.IN Jan 2018 , faulty screen again . On contacting Samsung was told the TV is 13 months old ,and even though a new screen was fitted 3 months before , they are no longer reasonable for the repair. WHAT AFTER SALES SERVICE IS THAT. WILL NEVER , EVER, BUY A SAMSUNG PRODUCT AGAIN. £650 DOWN THE PAN
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Posted 7 years ago
Known manufacturing fault on a Samsung 7 Edge (loose connection causing a pink vertical line on screen). Refuse to repair under warranty despite admitting that this is a common, known fault.... reason.... 1cm hairline crack on rear casing. This voids the warranty....  Despite speaking to managers nothing could be done. Oh.... and I also made an 80 mile round trip to the nearest service centre in Stoke - as directed by their call centre!
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Posted 7 years ago
Known manufacturing fault on a Samsung 7 Edge (loose connection causing a pink vertical line on screen). Refuse to repair under warranty despite admitting that this is a common, known fault.... reason.... 1cm hairline crack on rear casing. This voids the warranty....  Despite speaking to managers nothing could be done. Oh.... and I also made an 80 mile round trip to the nearest service centre in Stoke - as directed by their call centre!
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Posted 7 years ago
Screen flickering along the top of the TV which is a 55 inch curved 4k smart tv. Rang Samsung direct and spoke to a nice lady who did not understand me. We got there in the end and got reference number and told to ring Know how warranty who message said I needed to call samsung. I called again and eventually after hoding for 17 minutes spoke to a lady who asked me to run all the diagnostics again and still not working. Eventually agreed to collect TV to fix and will watch this space. Chaotic will buy Sony next time.
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Posted 7 years ago
Appalling service from Samsung, refused to believe a well documented manufacturing fault could possibly be that and have charged me £140 for repair as they claimed it was my fault!
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Posted 8 years ago
Samsung is rated 1.2 based on 4,725 reviews