Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,616 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,616 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Anonymous

William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

Kf799345

Donald C Smith

Sudheer Saini

475

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned a phone to them on the 27th of January 2017, they lost it all they say is they are looking into it Customer Service non existent simply not interested, tried ombudsman service they dont deal with Samsung. Now purchased a new phone from a good company have given up on this lot.”

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Posted 8 years ago

“Excellent service from technician Gary in Norwich Chapelfield Samsung store on two occasions. Knowledgeable, patient with all my queries, sorted all the issues and advised repair could happen next week. Super helpful!”

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Posted 8 years ago

“My name is Nizamuddin patel BL3 3AX THAT'S MY POST CODE. This is 4th times I hade to send my samsung s7 edge to samsung repair centre in 6th month. They don't want replace this device rubbish costumer service.”

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Posted 8 years ago

“I would leave no stars if I could. My wife's phone just powered off and wont turn back on. Went to the Samsung store in Newcastle as it's still in its "2 year warranty". Told us to return the next day as they had just been refurbished and didn't have any equipment to do a test on the phone. So off we went and returned the next day to be sold the same excuse. I have now just discovered that they also fed this excuse to another customer a few weeks ago. I think they are A bunch of lying, useless time wasters. I for one will be sticking with apple and my wife will not be using Samsung again. #samsungareshit #timewasters #noteveneorthastar #uselesscunts.”

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Posted 8 years ago

“The guys at Samsung Belfast brilliant guys had my phone sorted in 1 hour. Thankyou so much brilliant service”

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Posted 8 years ago

“Purchased two galaxy 7 edge phones dec 2016 one as a crack in tbe screen both protected i am 65 years old and respect my belongings sent 2 emails to support never recived a reply after 2 weeks I called them I was cut off once and 2 nd time was told not interested as I must have damaged it They have forgot who the customer is and with out us they would have to work else where Will never by a samsung product again this time it's cost me £1250 got the phones which lasted 3 months”

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Posted 8 years ago

“Our fridge freezers' ice maker stopped working 3 months out of warranty. Calls to independent repairers returned quotes from £170-385 to attend and rectify. I called Samsung to see if they could assist and, helpful as they were in providing named repair agents, no financial assistance was forthcoming up to the point when I asked: "Do you have some form of warranty-goodwill programme?" After 4 minutes on hold a delighted "Geoff" ( not, I suspect, his given name), told me his supervisor had approved a FOC call out and repair for us. True enough a chsrming chap arrived, replaced the ice box and left; this was followed by a call from Samsung to see how satisfied we were. Suffice to say the answer to that was "delighted" and I felt the need to upload a review to show that Samsung are listening, and reacting, to their otherwise negative press, and to share this last piece of cautionary advice: if you don't ask..........”

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Posted 8 years ago

“My son purchased a Note 4 from a company that has turned out to be a scam. The phone only worked for 15 day. We tired to get their help, but they basically shut down and moved on. I filed a complaint with the Florida Attorney general, but it is now clear that we, along with other, have been scammed. Had this been the entire story, I would have nothing more to say, as Samsung had nothing to do with at that point. However, the Samsung webpage make it clear that the reason the phone isn't working is due to a known manufacturing defect, and it takes them all of 5 minutes to fix it. Since it is proprietary software, no one else can do it. So, I took the phone a Samsung Rep working inside the Best Buy. He looked at the phone and informed me that the company that sold us the phone, had “rooted” the phone. We didn’t even know what that meant at the time, and I have verified that the company advertises the phones as “Factory Unlocked”, so again, they lied. We never ask for, paid for, or even wanted a "rooted" phone. He then said that since the phone had been “rooted” he was not allowed to fix it. Ok, annoying but still not Samsung fault. However, I was hoping that there was some kind of paid repair service that would allow me to salvaged our $265.23. So I contacted there Customer Service Reps chat line (I attached the chat), just for information. I never expected them to do anything. I was 100% honest, and I explained what the last Samsung Rep said. The online rep even asked me if we “rooted” the phone, she knew the exact state the phone was in. However after listing to our story, she felt sorry for my son, and agreed to make an exception, as long as I paid a $75 non-warranty repair fee. I agreed and she opened a repair ticket and get if fixed. Then to complete the process, I had to speak o 3 other Samsung employees (two Reps and a Manager). I told all four of these Samsung employees the situation. I was happy to do so, because I was SO HAPPY they were being SO KIND! ALL four of them knew the phone was rooted and all four of them agreed to fixed anyway, for $75. I sent the phone in but it was returned without them even looking at it, with no real explanation. So I called figure out what the problem was. Samsung first attempted to say that they would NEVER make an exception like that. When I sent them the chat logs showing them they did, they changed their tune and claimed that it was a mistake and the four Reps were never authorized to make than kind of exception. So they are claiming that the four Samsung employees all independently lied, and are now refuse do what is right, and fix the phone. I would hate to be one of these Samsung employee, since they are being thrown under the bus right now. They claim that “rooting the phone voided the warranty”. YES I KNOW, that is why I had to pay $75 for a “non-warranty” repair, HENCE THE WORDS “non-warranty repair". They collected money to do it, agreed to fix it for that money, and now refuse to honor their verbal contract to do it. On top of all of this, once it became clear that they wouldn’t back down, I was told that they would credit the fee back to my account within 3 to 5 business days (from March 16th). Today is March 23rd, still no money. As I was still upset and without any other options, I emailed a very nice letter to the CEO. I followed the "a kind work might help you get what you need" mentality I begged him to let Samsung honor its word and allow this exception. I pointed out that it cost them absolutely nothing, and they would be rescuing a 16-year-old Eagle Scout from having his Eagle Scout gift money from being robbed, while making $75. Then a person respond, and she was quite frankly insulting. She again dug her heals in, and pretended that I was lying and they didn't really say what they did. However, she then, pretending to care about us, offered to refund my fee using an American Express gift card, "for my inconvenience". So let me get this straight, on March 23rd, "for my inconvenience" your going to make me use and American Express Gift Card to get back money that you should never have collected in the first place (after all no one was ever authorized anyone to allow the phone to be repaired in the first place), even though you already agreed to refund the CASH to my account by the 21st? What happened to crediting my account within 3-5 days? Another lie? This person, and all others, are refusing to fix a manufacturing defect, based on a third parties actions, and something we didn’t do, never asked for, and they even took money to overlook. It would be no different than a car company refusing to fix a recalled vehicle, based on the fact that the previous owners put non-standard headlights on it. Samsung’s behavior is no different than the company that sold the phone. Samsung sold a defective phone, agreed to fix it for a fee, knowing full well it was rooted, took my money to do it, and now refuses to fix it and or credit my money back. As far as I am concerned, Samsung is just as evil and corrupt as the people who scammed my son out of his money in the first place. In fact, they might even be worst, since they looked us in the face and took our $75 with no intention to do anything with our phone, knowing that my son was already a victim of fraud. Who is worse?.......the con man who knocks out and robs someone, or the guy who comes along and steals the watch of the victim, while claiming to be helping?. They took money to save the day, my son's last dime, and didn't even attempt to help. SHAM ON THEM! We will NEVER buy another Samsung product again for the rest of our live. We will also take every chance we get to tell people how, on top of making exploding phones, Samsung care nothing about its customers, and will do everything it can get out of fixing manufacturing defects. The fact that the phone was rooted, had nothing to do with the manufacturing defect the phone had, so they are using “policy” to fell defective phones. All Samsung cares about is milking the last drop of money from their customers before throwing them away All I can do is hope that someday my story will cost Samsung a sale or two, as this the only justice we will ever get from Samsung.”

Samsung 1 star review on 23rd March 2017

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Posted 8 years ago

“Dreadful! You'd never know I was the customer. I won't be replacing my faulty Samsung dishwasher.”

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Posted 8 years ago

“Not even deserved 1 star! Bad experience at samsung low yat service centre, Kuala Lumpur, Malaysia.”

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Posted 8 years ago

“1 star is too much! REGARDING A 4 MONTH OLD TV I bought the Samsung Curve 55" in late October and at the start of February (this month) I turned on the TV and there was a spider web crack on the inner screen. I called up Costco (the place I purchases it from) back and forth (I have a 5 year warranty) and they said it was physical damage, bearing in mind I would have known if I had touched an expensive TV let alone damaged it! They said the warranty covers manufacture defects, which in my opinion should be this. If a costy TV can easily break (with no one touching it) then surely the fault is with the cheap quality. After this, I called Samsung who said they would send an engineer etc but they later called and said the same thing. I am disgusted at the dishonesty of Samsung and the abysmal quality, for a TV just 4 MONTHS to malfunction like that is not acceptable!! I'm disgusted at the rude customer service, will NEVER touch a Samsung product again and will let everyone know not to aswell.”

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Posted 8 years ago

“Two Samsung purchases over recent times, kicking off with a 51" 3D TV that barely lasted 2 years before failing, and being diagnosed as 'beyond economic repair' by specialists...luckily I also bought a 4 year guarantee at the time of purchase, otherwise I would've been left without a TV and minus the £1100 purchase price, this time opting for the far superior Sony as a replacement. Then there's the jolly japes I've had with the NP350V5C 15" i5 laptop I bought, not so very long ago. Like many others, I decided to upgrade from Windows 8.1 to Windows 10....and that's where the fun really started. It started losing drivers, so the USB ports no longer worked, then it lost the driver for the CD/DVD player. Their online back-up and support is laughable...read non-existent. It transpires that Samsung didn't bother to put a Windows 10 action plan in place (and still haven't bothered), leaving tens of thousands of customers in the lurch, and the only thing they've done is casually announce online NOT to install Win 10 as machines made before 10 will not upgrade. So, a totally crap TV, and a £500 laptop that won't/ will never upgrade. Glad I didn't buy their exploding mobile phone as well, as that would've been a hat-trick. In short, I will NEVER, EVER again buy anything Samsung...third rate junk from a country that can't even produce a decent car.”

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Posted 8 years ago

“Had to send my phone for repair, they lost it in transit they have left me 42 days without a phone while they pretend to investigate, when i ask them they just say waiting for UPS to reply they could not care less about there customers NEVER BUY A SAMSUNG”

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Posted 8 years ago

“New Galaxy 7 advertised as "waterproof" or water resistant whatsoever is just bullish. Just bought is and it got liquid damaged. Their customer services is not well trained and are giving you wrong information - after various attempts I managed to get in touch with them they advised to go to the nearest Samsung support where nobody was able to offer any advice/assistance at all so I had to contact Samsung Support again and they arranged for an UPS courier to come and collect my parcel. The UPS driver arrived at a different date and time scheduled, and once the engineers have completed their examination I have been told that the liquid damage was considered too severe for them to proceed. So £600 spent in a phone that hasn't the advertised features and that I have to threw it in the bin. Shame on you Samsung. I am of course moving to your competitors. Apple is a different planet!!!”

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Posted 8 years ago

“I put a claim for gear fit 2,everything was fine till the product was couriored to me.I was emailed with the delivery date.I waited the whole day for the delivery but no delivery.I contacted samsung courior company couriors who told me had been but there was nobody home which was a patient lie because I was at home and contacting samsung I was told they could not do anything about.This is a party situation but it just show how unreliable a company like samsung is.”

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Posted 8 years ago

“A dreadful experience with a faulty Galaxy S6, returned from their sub-contracted repair service operation, A-Novo of Norwich, with a heavily scratched screen the screen having previously been perfect. This came just after I left a one star review for their lack of fixing a phone under warranty, their failure to answer the phone after thirty minutes of music, or their capacity to respond to emails. Worse was Samsung's own customer service telephone 'support,' which consists of Ali G-style 'rude boys' whose interest in helping the customer is 'I is sorry, but I ain't able to help you'. My experience with this now-failed £450 still-in-warranty (although clearly of no value) phone has persuaded my family to skip Samsung high-end phones due to this experience. The so-called escalations person on their telephone Customer Service told me to call samsung,co.uk to complain. When I called Samsung UK the switchboard person told me they 'don't have customer services,' beyond the 'rude boys' I dealt with. After the exploding Note phones, I guess losing thousands of pounds of future business from loyal customers is unimportant to Samsung UK. At least I've learnt.”

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Posted 8 years ago

“I have bought a Samsung 70 inch tv from curry. because of the building work going on in my house I did not open the box .but when I opened it after 2 months of buying , I found the back panel of tv was opened from one corner. complained to Samsung about this . they sent an engineer .to my surprise he try to fix it with 2 sided sticky tape which did not work. I reported this to Samsung they apologized for this and took my tv to service center for repair which I am still waiting for 1week. never buy Samsung the worst customer service .And new products from factory come faulty.”

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Posted 8 years ago

“Fridge freezer did not work rang help line no joy had to go back to currys , customer sevice at currys great , yours need i say more got a bosch instead .”

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Posted 8 years ago

“New s7 Edge lasted 2 weeks and the screen died, the replacement lasted a few months and wouldn't stop freezing and needed repair, I was so fed up with it I sold and got a decent phone that actually works!!!”

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Posted 8 years ago

“Bought a Samsung TV and noticed it had a manufacturing fault the seam where the front of the TV joined the back at the top left corner wasn't sealed properly and padding was showing. Samsung gave me a reference number to contact the service centre for them to pick it up. ... brilliant yes but my problems just started from here. Got it back faulty! phoned Samsung said to phone Service Centre which I did they wouldn't continue call as had no new service order number and to contact Samsung again so phoned Samsung back they evenually said they would look at photos which I sent by email immediately and they got back to me 4 days later to say it was physical damage which I can't see anywhere, altho plastic still on TV. I blame delivery company as i wasn't in for delivery they took it back to depot for 4 days and re-delivered. Anyway they said to phone service centre which I did and service centre said i was outside of the 48 hour complaints time. I tried to explain i had contacted both them and Samsung day of delivery and they couldn't deal with my call as no service number. Numerous calls and being put on hold later by Samsung who won't take any responsibility for this who just say there is no time limit with servic centre. I tried to explain to service centre Samsung wouldn't give me a order number til they checked the photos which takes 4 to 5 days and long past their 48 hour window how does that work? Phoned Samsung today again as they didn't phone me put on hold said they'd phone me back still waiting. Terrible customer service have spent so long speaking to people who don't give a damn will never ever buy Samsung again.”

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Posted 8 years ago

Samsung is rated 1.2 based on 4,616 reviews