Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband and i went to the Liverpool one store and was served by Peter B. Peter not only knew his stuff he was so also friendly and helpful. I think people are quick to report bad service, but not good service. Peter is a credit to this store.”

Helpful Report

Posted 9 years ago

“I had an S5 before which is nearing the end of the warranty period, then my lcd started fluctuating.I rang Samsung support and was book for check up and service at my local Samsung serv. center here in Warrington. They inspected the phone and within 30 to 40 mins, it cameback with a new LCD... One happy customer and because of that experience, Samsung has an edge every time I'm due for Mobile upgrades.”

Helpful Report

Posted 9 years ago

“I was having some technical difficulties with my phone. I took my phone to the Samsung store in Liverpool 1 I was supported by Keith who dislayed excellent customer service skills; nothing was too much trouble for him. Keith is an asset to Samsung Thankyou Keith”

Helpful Report

Posted 9 years ago

“Very poor customer service, they are ill-informed about new products they just keep passing you off to someone else who knows even less”

Helpful Report

Posted 9 years ago

“I love Samsung Products but be careful ordering mobile phones from Samsung as they use a poor delivery service called UK Mail, which could not even find my address.”

Helpful Report

Posted 9 years ago

“Came to the store on Oxford St. In London. Was helped by Helal. Was most helpful. Patient and knowledgeable”

Helpful Report

Posted 9 years ago

“Manchester store was 10/10 excellent service online support and sent it to their site in Essex 1/10”

Helpful Report

Posted 9 years ago

“I have a Galaxy s7 Edge, which I dropped and damaged the back of. Separately (and later after trying to get it repaired) the phone has developed a fault on the screen with a pink line running down it. I spent a couple of hours trying to get hold of samsung both by phone and through online chat. Both were fairly ineffectual but eventually got through to them on chat. I live in central London but after a while they directed me to a repair centre in Essex, surely this wasn't the closest I asked? Ah no, there's one on Oxford Street. I took my phone in, queued for an hour, and eventually spoke to someone. She said they would take my phone, great. I figured it would take a couple of hours for a repair - nope, A WEEK! Fine, give me a replacement phone I asked. We don't do those I was told. Seriously?! Flagship phone, one week to repair? Disgustingly bad service. In comparison, I broke the screen on my old iphone multiple times. Apple have an online booking system, drop your phone in and get it back within two hours. Superb service, wander around the shops and it's good as new. I love the look of the new s8 and have spoken to a number of friends who are thinking of getting it. As soon as I've explained my experience, each and every one of them has decided to stick to Apple. I'll be going back to it in September too. Sort your customer service out Samsung, it's a joke and costing you customers.”

Helpful Report

Posted 9 years ago

“The phones are fine but the service is absolutely terrible. Avoid at all costs.”

Helpful Report

Posted 9 years ago

“My Galaxy S5 was still under warranty but was having a host of issues such as battery getting VERY hot, freezing and connection to bluetooth issues along with batter being slow to charge and fast to drain. Contacted Samsung who said they would arrange for the phone to be collected and it would be away for 10 days, not great as I would be without my phone for 10 days but hey ho it was going to get fixed. My partner waiting at home all day for the courier to come and collect my phone but no courier came. Contacted Samsung who looked into it and came back saying the original agent hadnt completed the order properly so had to do it all over again and this time my phone was collected. I tracked the phone online while it made its journey and then through its repair process. All seemed to be going well until I checked online and it said the status was "waiting on customer confimation". I contacted Samsung who to their credit got onto it straight away, they then said the engineering company they use was looking to speak to me about the issues with the phone and put me through to them. I was on hold for a lifetime listening to the same song repeating over and over. When I finally got through to them they showed about as much interest in me as the brown stuff that my dog likes to place all over my local park does. They said they could find no fault and the phone would be returned unrepaired. I tried explaining to them further about the issues but the guy just wasnt interested and sounded like I had just disturbed him from a power nap. He said they had ran diagnostic checks ect.... and nothing was found so there was nothing else they could do. Discouraged I gave up and received my phone back (minus its screen protector and with some cosmetic damage to the paintwork round the edges) 2 days later. Having been a fan of samsung phones this experience has left me with a bad taste when it comes to samsung support. I have to say samsung were actually quite good, their agents seemed friendly and helpful even if their technological skills were a little lacking, they did call me back straight away when I asked so that I didnt incur costs on my friends landline. They also seemed to be interested in dealing with my issues and apart from the error in the first pick up arrangements I was quite happy with their customer service. The company they use to carry out their repairs however as seriously letting them down big time, this company wouldnt know customer service if it bit them on the backside, extremely shocking service with uninterested agents who seem to either think customers are technological hypochondriacs that hallucinate all these issues or just cant be bothered doing what they are paid for, carrying out repairs. MY other half just got herself a brand new S7 edge which has developed a dead pixel on the screen, I'm dreading the process of repair we will have to go through for her. How can a company of this size be soooo neglectful of their customers is beyond me, they really need to get it together!”

Helpful Report

Posted 9 years ago

“My new galaxy s7 edge not working and it's brand got it 2 months ago and when I called them they told me they will keep my phone for 2 weeks and I won't have any other phone to use whats rubbish, That's really annoying I work as driver and I don't have phone to make call and use for map really disappointed from sunsamg and the customer service”

Helpful Report

Posted 9 years ago

“Returned a phone to them on the 27th of January 2017, they lost it all they say is they are looking into it Customer Service non existent simply not interested, tried ombudsman service they dont deal with Samsung. Now purchased a new phone from a good company have given up on this lot.”

Helpful Report

Posted 9 years ago

“Excellent service from technician Gary in Norwich Chapelfield Samsung store on two occasions. Knowledgeable, patient with all my queries, sorted all the issues and advised repair could happen next week. Super helpful!”

Helpful Report

Posted 9 years ago

“My name is Nizamuddin patel BL3 3AX THAT'S MY POST CODE. This is 4th times I hade to send my samsung s7 edge to samsung repair centre in 6th month. They don't want replace this device rubbish costumer service.”

Helpful Report

Posted 9 years ago

“I would leave no stars if I could. My wife's phone just powered off and wont turn back on. Went to the Samsung store in Newcastle as it's still in its "2 year warranty". Told us to return the next day as they had just been refurbished and didn't have any equipment to do a test on the phone. So off we went and returned the next day to be sold the same excuse. I have now just discovered that they also fed this excuse to another customer a few weeks ago. I think they are A bunch of lying, useless time wasters. I for one will be sticking with apple and my wife will not be using Samsung again. #samsungareshit #timewasters #noteveneorthastar #uselesscunts.”

Helpful Report

Posted 9 years ago

“The guys at Samsung Belfast brilliant guys had my phone sorted in 1 hour. Thankyou so much brilliant service”

Helpful Report

Posted 9 years ago

“Purchased two galaxy 7 edge phones dec 2016 one as a crack in tbe screen both protected i am 65 years old and respect my belongings sent 2 emails to support never recived a reply after 2 weeks I called them I was cut off once and 2 nd time was told not interested as I must have damaged it They have forgot who the customer is and with out us they would have to work else where Will never by a samsung product again this time it's cost me £1250 got the phones which lasted 3 months”

Helpful Report

Posted 9 years ago

“Our fridge freezers' ice maker stopped working 3 months out of warranty. Calls to independent repairers returned quotes from £170-385 to attend and rectify. I called Samsung to see if they could assist and, helpful as they were in providing named repair agents, no financial assistance was forthcoming up to the point when I asked: "Do you have some form of warranty-goodwill programme?" After 4 minutes on hold a delighted "Geoff" ( not, I suspect, his given name), told me his supervisor had approved a FOC call out and repair for us. True enough a chsrming chap arrived, replaced the ice box and left; this was followed by a call from Samsung to see how satisfied we were. Suffice to say the answer to that was "delighted" and I felt the need to upload a review to show that Samsung are listening, and reacting, to their otherwise negative press, and to share this last piece of cautionary advice: if you don't ask..........”

Helpful Report

Posted 9 years ago

“My son purchased a Note 4 from a company that has turned out to be a scam. The phone only worked for 15 day. We tired to get their help, but they basically shut down and moved on. I filed a complaint with the Florida Attorney general, but it is now clear that we, along with other, have been scammed. Had this been the entire story, I would have nothing more to say, as Samsung had nothing to do with at that point. However, the Samsung webpage make it clear that the reason the phone isn't working is due to a known manufacturing defect, and it takes them all of 5 minutes to fix it. Since it is proprietary software, no one else can do it. So, I took the phone a Samsung Rep working inside the Best Buy. He looked at the phone and informed me that the company that sold us the phone, had “rooted” the phone. We didn’t even know what that meant at the time, and I have verified that the company advertises the phones as “Factory Unlocked”, so again, they lied. We never ask for, paid for, or even wanted a "rooted" phone. He then said that since the phone had been “rooted” he was not allowed to fix it. Ok, annoying but still not Samsung fault. However, I was hoping that there was some kind of paid repair service that would allow me to salvaged our $265.23. So I contacted there Customer Service Reps chat line (I attached the chat), just for information. I never expected them to do anything. I was 100% honest, and I explained what the last Samsung Rep said. The online rep even asked me if we “rooted” the phone, she knew the exact state the phone was in. However after listing to our story, she felt sorry for my son, and agreed to make an exception, as long as I paid a $75 non-warranty repair fee. I agreed and she opened a repair ticket and get if fixed. Then to complete the process, I had to speak o 3 other Samsung employees (two Reps and a Manager). I told all four of these Samsung employees the situation. I was happy to do so, because I was SO HAPPY they were being SO KIND! ALL four of them knew the phone was rooted and all four of them agreed to fixed anyway, for $75. I sent the phone in but it was returned without them even looking at it, with no real explanation. So I called figure out what the problem was. Samsung first attempted to say that they would NEVER make an exception like that. When I sent them the chat logs showing them they did, they changed their tune and claimed that it was a mistake and the four Reps were never authorized to make than kind of exception. So they are claiming that the four Samsung employees all independently lied, and are now refuse do what is right, and fix the phone. I would hate to be one of these Samsung employee, since they are being thrown under the bus right now. They claim that “rooting the phone voided the warranty”. YES I KNOW, that is why I had to pay $75 for a “non-warranty” repair, HENCE THE WORDS “non-warranty repair". They collected money to do it, agreed to fix it for that money, and now refuse to honor their verbal contract to do it. On top of all of this, once it became clear that they wouldn’t back down, I was told that they would credit the fee back to my account within 3 to 5 business days (from March 16th). Today is March 23rd, still no money. As I was still upset and without any other options, I emailed a very nice letter to the CEO. I followed the "a kind work might help you get what you need" mentality I begged him to let Samsung honor its word and allow this exception. I pointed out that it cost them absolutely nothing, and they would be rescuing a 16-year-old Eagle Scout from having his Eagle Scout gift money from being robbed, while making $75. Then a person respond, and she was quite frankly insulting. She again dug her heals in, and pretended that I was lying and they didn't really say what they did. However, she then, pretending to care about us, offered to refund my fee using an American Express gift card, "for my inconvenience". So let me get this straight, on March 23rd, "for my inconvenience" your going to make me use and American Express Gift Card to get back money that you should never have collected in the first place (after all no one was ever authorized anyone to allow the phone to be repaired in the first place), even though you already agreed to refund the CASH to my account by the 21st? What happened to crediting my account within 3-5 days? Another lie? This person, and all others, are refusing to fix a manufacturing defect, based on a third parties actions, and something we didn’t do, never asked for, and they even took money to overlook. It would be no different than a car company refusing to fix a recalled vehicle, based on the fact that the previous owners put non-standard headlights on it. Samsung’s behavior is no different than the company that sold the phone. Samsung sold a defective phone, agreed to fix it for a fee, knowing full well it was rooted, took my money to do it, and now refuses to fix it and or credit my money back. As far as I am concerned, Samsung is just as evil and corrupt as the people who scammed my son out of his money in the first place. In fact, they might even be worst, since they looked us in the face and took our $75 with no intention to do anything with our phone, knowing that my son was already a victim of fraud. Who is worse?.......the con man who knocks out and robs someone, or the guy who comes along and steals the watch of the victim, while claiming to be helping?. They took money to save the day, my son's last dime, and didn't even attempt to help. SHAM ON THEM! We will NEVER buy another Samsung product again for the rest of our live. We will also take every chance we get to tell people how, on top of making exploding phones, Samsung care nothing about its customers, and will do everything it can get out of fixing manufacturing defects. The fact that the phone was rooted, had nothing to do with the manufacturing defect the phone had, so they are using “policy” to fell defective phones. All Samsung cares about is milking the last drop of money from their customers before throwing them away All I can do is hope that someday my story will cost Samsung a sale or two, as this the only justice we will ever get from Samsung.”

Samsung 1 star review on 23rd March 2017

Helpful Report

Posted 9 years ago

“Dreadful! You'd never know I was the customer. I won't be replacing my faulty Samsung dishwasher.”

Helpful Report

Posted 9 years ago

Samsung is rated 1.3 based on 4,614 reviews