Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 3rd September 2025

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482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have a fridge freezer which is 18 months old and it has now broken twice . Very slow response to emails and the web chat is just corporate speak which seems to come from an operative who I spoke told what to say . Would never buy anything Samsung again”

Helpful Report

Posted 9 years ago

“this is regarding the new galaxy s 8 plus i bought from carphone warehouse within 30 days the screen had marks from inside ,, the carphone warehouse employee told me its the screen adaptor from inside touching the display,, now i had galaxy s6 edge which had black dots on the display, at that time carphone warehouse employee told me it was dead pixels. now i very upset with u samsung that i had to go all over this again,, every time i had to stay without a proper phone for 2 weeks ,, everytime they take the phone telling me Samsung will repair the phone which takes 2 weeks. with galaxy s 6 edge , they had repairs the phone twice ,since it was not repaired properly,,i didn't had my galaxy s6 edge for 3 weeks eventually carphone warehouse ending up giving me a box pack new galaxy s6 edge, And now this problem with galaxy s8plus, they took the phone for repairs asking me to wait for 2 weeks. i trusted samsung and bought. but i had to waste my time and money, with all this issues ,, i really use to like samsung products,, i had s2, than the first note, than s4, than s6edge preorder which gave me lots of problem,, but i thought its was just a my bad luck ,, but after having the bad experience with s8plus preorder,, I'm very upset with the service provided by Samsung. Carphone warehouse tells me they can't do anything about it .. since samsung usually takes 2 weeks to repair the phone. now as a end user i want an answer from Samsung why do i need to spend my hard earn money and time on a product which don't even work properly, and have to wait weeks and weeks to come from repairs. shame on u Samsung.”

Helpful Report

Posted 9 years ago

“Good shipping. Free preorder gifts.”

Helpful Report

Posted 9 years ago

“Took my phone in for repair in Samsung hanley support centre, told next day repair for them to say I'll receive a text when it's done so there was no text so I went into the store itself for them to tell me that the part hasent been ordered yet, and will be the next day, horrible service with no communication!!!”

Helpful Report

Posted 9 years ago

“I purchased Galaxy Tab E last November began having problems turning it on then the screen went totally black, rang them and they suggested a few things that did not work so arranged fir UPS to collect last Friday however after taking day off work they did not turn up. Rang Samsung next day and was told UPS had a back log hence no collection rearranged for tomorrow Monday now I am told they don't know when collection will be so I'm expected to have more days off just waiting for courier terrible attitude to take. Very disappointed with Samsung they should take a leaf out of Apples book who truly care about their customers.”

Helpful Report

Posted 9 years ago

“The worst company to deal with. I spent $3500 for fridge, two years later needs parts that company discontinued...... they said I can buy new one..... the absolute worst refrigerator on on market!!!!!!!! Spent hours on the phone talking " zombies"”

Helpful Report

Posted 9 years ago

“Worse customer service EVER. I have purchased a S7 Edge with the Fitbit2 promotion and NEVER received my item. Your pro.otions team has shocking customer service and I have literally been lied many times now. About to take legal action. Thank you Samsung. A once loyal customer now isn't.”

Helpful Report

Posted 9 years ago

“I bought my s7 edge a 7 months ago and in five months already has issue... bad service in romford Samsung center. They left the dust inside the canera. Now phone some issue . Some times battery defies quick. Getting very hit. And some time back camera getting hot. I sent complaint letter to Samsung in Sheffield.and there answer did not help and they do not want help. They ur phone under warranty as a crab. Do not buy Samsung phones. Do not buy new phones.. They need improve there service if they want sell expensive pho e. Do not buy Samsung. U will regrate in future.”

Helpful Report

Posted 9 years ago

“Awful Customer service. I pre-reordered Galaxy s8+ directlu from Samsung n the 12th and they rejected my payment on the 19th not telling me anything. Handset was to be delivered 20-21st and I only found out they have done that on the day. They did not let me know and it took them 6 days to sort out. CS is almost non-existing never replied to email. Secondly my s5 burnt while charging it was all melted I mentioned that to them and they said to send the handset to them as they treat these kind of issues very serious. Few days later they sent me a message that the phone has been water damaged and it will be returned to me. REALLY?”

Helpful Report

Posted 9 years ago

“one of the best companys ive delt with after a problem with my new phone they replaced it withing hours of calling them no questions asked and called me up to chech if everything is ok with my new phone”

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Posted 9 years ago

“Wembley service center said my Galaxy s-tab battery charging problem was a faulty motherboard just by pluging in a charger & without any examination whatsoever. I subsequently discovered the charger was faulty although it still charges any phone perfectly. These so called experts wanted over £150.”

Helpful Report

Posted 9 years ago

“Dreadful company. Phone (Galaxy S7 Edge) developed a diagonal crack across screen after overheating and they wouldn't repair under Warranty. They want £202 to repair a phone that developed a fault. Guess they presume any cracked screens result from user dropping. Now selling my Gear S2 watch and Gear VR headset and will never purchase another Samsung product again. Have informed family,friends and colleagues and they too won't be purchasing from Samsung. Theyv'e lost some S8 purchasers here.”

Helpful Report

Posted 9 years ago

“Samsung ecobubble washing machine caught fire and their customer care, which they say is very important to them, was awful! The machine was 3 years old and thankfully we were at home when the smoke first started. The machine had a 5 year warranty which Samsung denied because the machine wasn't registered with them, even though this was necessary to receive the cashback which was completed within a week of the machine being delivered with the serial number. Regardless, of the serious nature of the failure, they initially showed no interest whatsoever, "call an engineer at your expense" was the response! In shock at the total lack of support, I requested escalation and some time later the penny dropped that this was serious safety risk! To cut a long story short: - Without a washing machine for 3 weeks - after jumping through lots of hoops, they replaced the machine - Refused a different model even after expressing worries about the same fault occurring again - Take it or leave offer; £50 or like for like machine :( - Made to sign a disclaimer or wouldn't receive replacement Having being an advocate of Samsung for years with everything electrical bought in the last 5 years being Samsung when available, my experience has complete put me off! Great products, when they don't catch fire, but Customer Service diabolical. Does anyone want to buy a 3 week old washing machine?”

Helpful Report

Posted 9 years ago

“Sent off phone for repair. Came back winthin 5 days. They called double checking why it needed repairing. Although they couldn't find the problem, there seems to be no further issues possibly because they took a quality check and the latest update. Staff were very helpful and UPS collection was very efficient.”

Helpful Report

Posted 9 years ago

“My husband and i went to the Liverpool one store and was served by Peter B. Peter not only knew his stuff he was so also friendly and helpful. I think people are quick to report bad service, but not good service. Peter is a credit to this store.”

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Posted 9 years ago

“I had an S5 before which is nearing the end of the warranty period, then my lcd started fluctuating.I rang Samsung support and was book for check up and service at my local Samsung serv. center here in Warrington. They inspected the phone and within 30 to 40 mins, it cameback with a new LCD... One happy customer and because of that experience, Samsung has an edge every time I'm due for Mobile upgrades.”

Helpful Report

Posted 9 years ago

“I was having some technical difficulties with my phone. I took my phone to the Samsung store in Liverpool 1 I was supported by Keith who dislayed excellent customer service skills; nothing was too much trouble for him. Keith is an asset to Samsung Thankyou Keith”

Helpful Report

Posted 9 years ago

“Very poor customer service, they are ill-informed about new products they just keep passing you off to someone else who knows even less”

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Posted 9 years ago

“I love Samsung Products but be careful ordering mobile phones from Samsung as they use a poor delivery service called UK Mail, which could not even find my address.”

Helpful Report

Posted 9 years ago

“Came to the store on Oxford St. In London. Was helped by Helal. Was most helpful. Patient and knowledgeable”

Helpful Report

Posted 9 years ago

Samsung is rated 1.3 based on 4,628 reviews