Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

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“I called them to get a engineer to come repair my washing maching waited ages on ohone then eventually got through to a foreigner who mumbled somthing needless to say he cut me off”

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Posted 9 years ago

“Sent my phone off to Samsung repair centre to get the screen replaced as was cracked, cost £206 and apparantly, somehow, the creators of Samsung galaxy s7 don't keep the LCD screens in stock, so once you've paid you have to wait 1 for it to be delivered to them which can take up to a week, and then for them to fix it. How can Samsung not keep Samsung screens in stock, bloody stupid. Ridiculously expensive and a ridiculous amount of time to wait.”

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Posted 9 years ago

“The worst online retailer i have used, they had some silly delivery policy so asked for it to be sent back and i get refunded. This was 2 weeks ago and apparently even though i never received they have somehow lost an item and i have not been refunded, so they have stolen my money.”

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Posted 9 years ago

“I have been in talks with sumsung about getting my TV repaired as it seems to cracked on the inside in one corner. Have only had it since April and still has the plastic stickers on it. Absolutely the worst customer service and customer satisfaction experienced. The agent kept insisting that we have pysically damaged the tv ourselves. I mean if i was to do that why would i choose a corner on a new TV. Surley it would be more worth while to do this on a older TV. Anyway, samsung have really left a bitter feeling for me. I have many samsung electricals but im afraid your customer skills let you down. No valid explanation. I will be sharing this info with others as they made no attempt in resolving the issue but instead called me a liar. Well done samsung, maybe we need to work on making your customer service staff HD.”

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Posted 9 years ago

“Customer DIService!! If I could have given a minus score I would have. My mobile which is under guarantee went into a loop after a samsung update. Took it to Samsung shop who couldn't fix it, said I needed to call UPS to arrange for them to collect it for repair which would take 7-10 days. When it wasn't returned in 14 days I called Samsung and was told it was still being repaired. To cut a very long story short, it us now 6 weeks since sending it to Samsung and they have finally admitted that my mobile was never received from UPS and is lost. They had the cheek to ask me to chase UPS even though they organised the collection and UPS will only deal with Samsung direct. I have called Samsung 12 times, wasted hours being pushed from person to person, none of whom have a clue about how to resolve the issue and they never call me back when they say they are going to. I am left with no phone and am still having to pay the contract fee - an absolute disgrace. I will never ever use a Samsung product again and would strongly advise others to do the same.”

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Posted 9 years ago

“After taking weeks to replace a microwave that started melting I was eventually offered a replacement product. I was given 3 model numbers and was asked which I required. I chose 1 without being able to see the product. 10 days later the new microwave arrived and is totally unsuitable for me as it has a very unresponsive touch screen and I suffer with my hands and cannot use a touchscreen I require push buttons. I immediately contacted samsung customer services and explained the problem and requested a change of model but was told in no uncertain terms that they will not exchange it for me. I am now left with a product I cannot use”

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Posted 9 years ago

“Terrible customer service! I called two weeks ago to report a problem with my Smart TV not connecting to the WiFi. After about a 30 minutes conversation with no resolution, the CSR confirmed my phone number and told me he would call me back once he did some more research to my issue. Of course he never called back... I called again tonight and talked to a very incompetent CSR. His only idea was to factory reset my TV which made the problem worse and caused another problem. He then told me to call my ISP because he couldn't help anymore. Problem is that the problem he caused by resetting the TV will not allow for any support from my ISP as the network settings and network support menus time out and 'close out' before I can do anything. CSR rep just told me he would send out a Samsung service tech and of course I would be charged for it. Terrible company with terrible support. Will never buy another Samsung product due to their lack of care and help with issues.”

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Posted 9 years ago

“As usual extremely poor customer service from Samsung, once they've had your money they don't care! The support team have very poor product knowledge, the Technical team don't even have basic Technical skills. The fix for the Samsung cloud service was meant to be on 21st of December, still waiting! They've now changed the goal post and are saying "just keep waiting"!!”

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Posted 9 years ago

“If anyone is thinking of getting the Samsung edge phones based on the fact they are water proof/resistant don't get them they are not! and they won't replace it under warranty even though the advert clearly shows them in a sink of water and still usable false advertising or what!!! Oh and their engineers break your phone further then lie about it to cover their own backs disgraceful!!!!”

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Posted 9 years ago

“Had Samsung tvs for many years, intact we have 4 Samsung tvs in our house. I got a new one for my sons ps4 which shows blue flashing lines every time you switch the tv on when using ps4. Samsung helpline are useless and don't listen. I've plugged two ps4 consoles into it with blue lines a pic with blue lines. I tried to other Samsung tvs in the home with not a problem. I've sent pics to Samsung and now a month on they want video footage. They said its my console even tho I've told them what ever I plug into it, it causes blue flashing lines, with same cables and devices in any other tv and no problems. Never again will I buy from samsung, I will be taking legal action”

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Posted 9 years ago

“Worse Customer Service. Wasted by money buying an S7edge. Having so many issues with but samsung does't even care about it. They won't replace it at any cost. Once you have got the device its your, Doesnt matter what happens to it, they wont replace it. They can only repair it which will not make any difference and takes ages to get it back. Never ever waste your money buying samsung phones”

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Posted 9 years ago

“My Son's Galaxy S7 went wrong after two months which was a disappointment. I was very concerned with all the negative online reviews for the service centres. We went to the Samsung Repair Centre at the Wembley Outlet Centre in London and Sonia helped us. She was straight to the point, made things clear, took the phone for repair and then within a day the phone was fixed with a new motherboard. Tested and handed back and covered by warranty. Very good customer service.”

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Posted 9 years ago

“Worst Customer service since Cingular became AT&T over 12 years (or so) ago. This Service number is horrible!!!!! No one cares to help and all are not in the United States...guess no one cares enough to get satisfaction. I have had my Samsung Note 5 ($850 investment) that sucks!!!! I brought it to Best Buy (where I have insurance and where i bought it) and they said i had to get it mailed to Samsung. What a horrible experience I have had...over a weeks worth of calling and still no phone and no expectation of getting my phone back even....I am SSSSSOOOOOO FRUSTRATED WITH THEM!! Still no phone since 4 months now-NO HELP!”

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Posted 9 years ago

“Had Gear S3 Frontier on pre-order weeks ago. I had to ask where my order was rather than being kept updated. After asking for a fourth time was told that my payment hadn't gone through and told to replicate the order so I could use original payment method. The S3 Frontier showed as being in stock on the website so I place another order and the payment appeared on my account, but the web site crashed and I didn't get an order number or confirmation email. I spoke with two people from support who told me to wait an hour as there have been technical issues - nothing - the second said wait a couple days and if I didn't get an order confirmation the payment would be cancelled, and also said there was no stock anyway! How can there be no stock if they tried to take payment for the pre-order? My situation is now worse as I have been charged and have nothing to show for it. I have sent more emails to support today but nothing / no-one is getting back to me. This is appalling service and am questioning my loyalty to Samsung products - I have had Samsung phones for the past few years and have two Samsung tablets. Very concerned, dismayed and upset by this whole mess :(”

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Posted 9 years ago

“Visited the samsung repair/support shop on Park Street in Bristol and the guy in there was miserable very unhelpful and quite rude in my opinion!!!!! will never ever buy a samsung again my 1st and last think I will stick with the I phone never had any problems with them ever!!!!!!”

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Posted 9 years ago

“I bought my Samsung s6 just 8 months ago, and one month ago I brought it at the Samsung centre in Oxford Street for a charging problem,it has been fixed but I had the same problem 4 days ago. My phone doesn't charge. I went back and they said the phone has been manipulated so my warranty is invalid and I have to pay 190£ to fix it. Unbelievable.. last contract phone, last time with Samsung and last time with three, for the help they are giving me. Thieves and frauders.”

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Posted 9 years ago

“Bought an expensive Samsung Washing machine which went wrong after 2 years. Samsung stated it was out of warranty, although I had a 5 year extended warranty. Despite many phone calls, letters and emails they refused to respond, effectively turning their backs on the issue. I have a number of Samsung products, but in light of the very poor customer support, I will never ever buy a Samsung product again. You can see how poor they are by their feedback [which doesn't seem to bother them] I wouldn't have given them a 1, but there was nothing lower.”

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Posted 9 years ago

“My last 2 phones from Samsung have had problems and both times I've tried to get them fixed they have found a reason to void my warranty absolute disgrace and as fit the Samsung stores they are great at selling there products but any problems they are quick to point out there nothing to do with Samsung they are carphone warehouse so I have 2 new phones over £1200s worth that they won't repair with out it costing over £400 my new Samsung s7 edge speaker is broken just buzzs when taking calls but the SIM card tray is broken still works fine so this voids warranty???? So if I pay £270 pound to replace motherboard so a new sim tray will fit in then they will repair speaker. Looks like I'm heading over to the dark side IPhone who Samsung could learn a great deal off”

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Posted 9 years ago

“They done a big repair and the staff were nice.”

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Posted 9 years ago

“Trying to get a tumble dryer still in warranty repaired - after sales terrible - never get back to you - 2 weeks now and still no further forward - will never buy Samsung again”

Helpful Report

Posted 9 years ago

Samsung is rated 1.3 based on 4,614 reviews