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Samsung Reviews

1.2 Rating 4,744 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,744 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Excellent service, ordered One day ,delivered the next. Good price as well at the time.
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Posted 8 years ago
Sent my gear in to be fixed one of the screws for charging came out . Got am email today saying its almost $280.00 to fix ! I didnt pay that much for it a .year ago when I bought it. I will no longer buy samsung products
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Posted 8 years ago
Sent my gear fit to be fixed one of the charging screws fell out . My warranty expired last month. Got an email today saying its over $200.00 to be fixed ! Thats more the I payed for it a year ago ! Wont be buying samsung anymore !
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Posted 8 years ago
Well, I have been using iPhone for the past 9 years and honestly loved the customer service and could never fault it. So, I decided to ditch my iPhone and switch to Samsung, I think this was the biggest mistake I ever made. I thought Samsung and Apple are competitors, but I assure you guys that Samsung has no chance to match Apple quality in treating their customers. Vibrator stopped working on my Samsung Galaxy S8 plus. I tried the factory reset and also put it in safe mode to get it working, but it turned out to be the hardware problem. Anyways, after contacting Samsung they arranged to collect the phone and send it for repair. Everything was swift and smooth. Next day they collected the device with a promise that they were going to return it within 7 working days. Following day I received an email from repair centre stating that I left the FRP lock on, therefore they cannot go ahead with the repair. After seen the email I contacted them informing that I have remotely removed FRP lock and the lady told me that she will email the repair centre asking Samsung engineers to go ahead with the repair. next day I rang again to get an update about the progress but I got told by Samsung customer service that they are unable to proceed with the repair since the device is been damaged due to the impact. I replied to the guy saying how is that possible when there is not a single scratch on the phone? then he decided to put me on hold for 20 minutes coming back saying that they need a proof of purchase and lots of other excuses. Now, I am ringing every day in hope of hearing something about the device repair process, and getting told the same answer. I am utter, utterly disappointed with Samsung. never again.
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Posted 8 years ago
Purchased 2 samsung 10.1 tablets for my granddaughters last Christmas. One died. Have had unbelieveable horrible experience with customer service. Item still under warranty. Serial number was not stamped properly on back of device so can not retrieve serial number. Although we have original receipt, samsung has given us the run around regarding honoring their warranty. Sent my daughter to a Best Buy telling her they would check it and repair it. Person laughed and said we were getting the run around by Samsung. What a horrible experience. Will never buy a Samsung product again.
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Posted 8 years ago
In response to my negative feedback, I received an email from Samsung customer service assuring me that the matter had been resolved and urging me to contact their service centre. I did. It's simply laughable - the same situation happened again - the service centre asked me for a proof of purchase and when I sent it, I received an automatic email back stating that the format of my receipt if wrong. I have now collected around 17 of these automatic emails. I doubt anyone checks the format of the proof of purchase, instead it is Sumsung's company policy to block any legitimate requests for repair with the same automatic email falsely stating the wrong format. Shame on you, Samsung!
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Posted 8 years ago
Can never speak to someone that speak English, been getting the run round for 2 months
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Posted 8 years ago
We purchased a small tv for our kitchen wall and then after 7 months the tv developed problems with the picture. We phoned Currys PC world who directed us to Samsung and after a long conversation of 20 minutes or more we were told that a delivery man would collect it for repair and we should wrap up the tv. It was taken away on one day and the next day we had a call to say it was damaged and it was our fault. Although I have contacted Samsung CEO on a few occasions, they are still putting the blame on us and still have our tv. We wrapped our tv up in 7 layers of bubble wrap, put polystyrene at the top and bottom and packaged it up in 2 layers of cardboard, but apparently this wasn't good enough, according to the CEOs office. Stalemate!!!
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Posted 8 years ago
I bought a samsung smart tv which had a samsung promotional offer of a 3months pass for now tv. I tried to claim this promotion on the samsung website where you had to enter the serial nos. of the TV, I did this and got a message that they did not recognise the serial number so could not proceed. Rang the samsung helpline who were useless, after being put on hold for 5 minutes the operator came back to tell me this was a known problem but her only advice was to contact the now tv help website. This was a complete waste of time as there is nothing about the offer on the nowtv website and . I then emailed the samsung support about the problem and got a holding reply telling me I was a priority and that they would get back to me. That was a week ago and still no response from samsung, it makes samsung look very poor. They are advertising a promotion to make you by a samsung tv but cannot deliver this offer, extremely poor customer service. I should have bought the panasonic.
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Posted 8 years ago
its efficiency
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Posted 8 years ago
Their phones are far superior to Apple and the useability is perfect! My new S7 is fantastic!
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Posted 8 years ago
Dealing with Samsung's customer service is like hitting a brick wall. I have a proof of purchase clearly demonstrating that my mobile phone is still on warranty. However, whenever I email them a copy of that proof of purchase, I always receive the same message stating that the format is not acceptable to them. After having sent 5 (!) of the emails with my proof of purchase in different formats required by Samsung and still getting nowhere, I called them. They asked me to email again, I double-checked if I was sending the correct format. The result was exactly the same - an email stating that my format was incorrect. When I wrote to them with the request to send me a letter of deadlock so I can report them to the Ombudsman, they replied arrogantly: Unfortunately we are not governed by the ombudsman, therefore we would not be able to provide a letter of deadlock. This has been going on now for 3 months!
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Posted 8 years ago
forced to pay 20 pounds just for the quotation
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Posted 8 years ago
I bought a washing machine with a five year warranty. After two years I had problems with leaks. I called my service. In total, I called four times, each time another consultant required something else (photos of the receipt, photos of the washing machine), each time they promised to call back, never call back, never reply to the email, never sent the engineer, and I stayed with a broken washing machine, and a useless Samsung warranty.
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Posted 8 years ago
Since ive been using Samsung its been my one and only electronic brand.
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Posted 8 years ago
Samsung is a joke they don't stick by the product they sell. Go with Apple they will at least replace your phone if they can't fix it. Not like this joke for a company Samsung. They send you to a 3rd party rep that literally broke my phone instead of repairing it. Customer service on the phone is an even bigger joke. Be careful when buy a Samsung phone make sure you pay the minimum cause if it goes bad it might cost you out of pocket to fix.
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Posted 8 years ago
warranty is soo terrible for samsung phones that you may have to wait month(s) to get you phone back. Apple was a lot better as they offered replacement on the spot. by the way I have been using both apple and samsung but no one can beat apples customer service although I really want to use samsung...I will have to switch to apple because of customer service.
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Posted 8 years ago
We purchased what we thought was the most economical good value ecoBubble washing machine on the market. It was expensive at over £700. After two years, it failed due to a KNOWN manufacturing fault in the electrical board. This cost £300 to fix and Samsung didn't want to know. There was no product recall, no apology - and yet this has happened to loads of these machines. Makes you wonder if the fault was built in as a revenue stream.
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Posted 8 years ago
Have had Samsung phones for a while but Samsung are increasingly treating customers with contempt. Have Galaxy S6 mobile, happy with it but then the software updates happen. Eachtime the performance of the phone suffers, but have managed to solve main issues until the last one. Battery draining in 8 hours if inactive and in minute if used. only suggested solution a factory reset. I can only think Samsung are punishing people with an older device but then with a 2 year contract there is no option to upgrade and in this world of scarce resources, should we really be upgrading every year? Who can afford to? Samsung are cynical and unpleasant. I will not be buying from them again
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Posted 8 years ago
Ordered an S8 on current offer of free headset. Because I ordered it on a Friday night the customer service team have said that did not qualify but if had ordered on the following Monday I would have got a VR headset. I ordered this during the promotional period and is still being advertised. Very very very poor of Samsung. I have had a iPhone for 9 years and never been in a position where a manager will not call you back or speak to you. This is a business that is trying to compete with a company were customer service is a priority. Shame on you Samsung, you only get one chance to make a good impression and you have failed dramatically
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Posted 8 years ago
Samsung is rated 1.2 based on 4,744 reviews