Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service! I called two weeks ago to report a problem with my Smart TV not connecting to the WiFi. After about a 30 minutes conversation with no resolution, the CSR confirmed my phone number and told me he would call me back once he did some more research to my issue. Of course he never called back... I called again tonight and talked to a very incompetent CSR. His only idea was to factory reset my TV which made the problem worse and caused another problem. He then told me to call my ISP because he couldn't help anymore. Problem is that the problem he caused by resetting the TV will not allow for any support from my ISP as the network settings and network support menus time out and 'close out' before I can do anything. CSR rep just told me he would send out a Samsung service tech and of course I would be charged for it. Terrible company with terrible support. Will never buy another Samsung product due to their lack of care and help with issues.”

Helpful Report

Posted 9 years ago

“As usual extremely poor customer service from Samsung, once they've had your money they don't care! The support team have very poor product knowledge, the Technical team don't even have basic Technical skills. The fix for the Samsung cloud service was meant to be on 21st of December, still waiting! They've now changed the goal post and are saying "just keep waiting"!!”

Helpful Report

Posted 9 years ago

“If anyone is thinking of getting the Samsung edge phones based on the fact they are water proof/resistant don't get them they are not! and they won't replace it under warranty even though the advert clearly shows them in a sink of water and still usable false advertising or what!!! Oh and their engineers break your phone further then lie about it to cover their own backs disgraceful!!!!”

Helpful Report

Posted 9 years ago

“Had Samsung tvs for many years, intact we have 4 Samsung tvs in our house. I got a new one for my sons ps4 which shows blue flashing lines every time you switch the tv on when using ps4. Samsung helpline are useless and don't listen. I've plugged two ps4 consoles into it with blue lines a pic with blue lines. I tried to other Samsung tvs in the home with not a problem. I've sent pics to Samsung and now a month on they want video footage. They said its my console even tho I've told them what ever I plug into it, it causes blue flashing lines, with same cables and devices in any other tv and no problems. Never again will I buy from samsung, I will be taking legal action”

Helpful Report

Posted 9 years ago

“Worse Customer Service. Wasted by money buying an S7edge. Having so many issues with but samsung does't even care about it. They won't replace it at any cost. Once you have got the device its your, Doesnt matter what happens to it, they wont replace it. They can only repair it which will not make any difference and takes ages to get it back. Never ever waste your money buying samsung phones”

Helpful Report

Posted 9 years ago

“My Son's Galaxy S7 went wrong after two months which was a disappointment. I was very concerned with all the negative online reviews for the service centres. We went to the Samsung Repair Centre at the Wembley Outlet Centre in London and Sonia helped us. She was straight to the point, made things clear, took the phone for repair and then within a day the phone was fixed with a new motherboard. Tested and handed back and covered by warranty. Very good customer service.”

Helpful Report

Posted 9 years ago

“Worst Customer service since Cingular became AT&T over 12 years (or so) ago. This Service number is horrible!!!!! No one cares to help and all are not in the United States...guess no one cares enough to get satisfaction. I have had my Samsung Note 5 ($850 investment) that sucks!!!! I brought it to Best Buy (where I have insurance and where i bought it) and they said i had to get it mailed to Samsung. What a horrible experience I have had...over a weeks worth of calling and still no phone and no expectation of getting my phone back even....I am SSSSSOOOOOO FRUSTRATED WITH THEM!! Still no phone since 4 months now-NO HELP!”

Helpful Report

Posted 9 years ago

“Had Gear S3 Frontier on pre-order weeks ago. I had to ask where my order was rather than being kept updated. After asking for a fourth time was told that my payment hadn't gone through and told to replicate the order so I could use original payment method. The S3 Frontier showed as being in stock on the website so I place another order and the payment appeared on my account, but the web site crashed and I didn't get an order number or confirmation email. I spoke with two people from support who told me to wait an hour as there have been technical issues - nothing - the second said wait a couple days and if I didn't get an order confirmation the payment would be cancelled, and also said there was no stock anyway! How can there be no stock if they tried to take payment for the pre-order? My situation is now worse as I have been charged and have nothing to show for it. I have sent more emails to support today but nothing / no-one is getting back to me. This is appalling service and am questioning my loyalty to Samsung products - I have had Samsung phones for the past few years and have two Samsung tablets. Very concerned, dismayed and upset by this whole mess :(”

Helpful Report

Posted 9 years ago

“Visited the samsung repair/support shop on Park Street in Bristol and the guy in there was miserable very unhelpful and quite rude in my opinion!!!!! will never ever buy a samsung again my 1st and last think I will stick with the I phone never had any problems with them ever!!!!!!”

Helpful Report

Posted 9 years ago

“I bought my Samsung s6 just 8 months ago, and one month ago I brought it at the Samsung centre in Oxford Street for a charging problem,it has been fixed but I had the same problem 4 days ago. My phone doesn't charge. I went back and they said the phone has been manipulated so my warranty is invalid and I have to pay 190£ to fix it. Unbelievable.. last contract phone, last time with Samsung and last time with three, for the help they are giving me. Thieves and frauders.”

Helpful Report

Posted 9 years ago

“Bought an expensive Samsung Washing machine which went wrong after 2 years. Samsung stated it was out of warranty, although I had a 5 year extended warranty. Despite many phone calls, letters and emails they refused to respond, effectively turning their backs on the issue. I have a number of Samsung products, but in light of the very poor customer support, I will never ever buy a Samsung product again. You can see how poor they are by their feedback [which doesn't seem to bother them] I wouldn't have given them a 1, but there was nothing lower.”

Helpful Report

Posted 9 years ago

“My last 2 phones from Samsung have had problems and both times I've tried to get them fixed they have found a reason to void my warranty absolute disgrace and as fit the Samsung stores they are great at selling there products but any problems they are quick to point out there nothing to do with Samsung they are carphone warehouse so I have 2 new phones over £1200s worth that they won't repair with out it costing over £400 my new Samsung s7 edge speaker is broken just buzzs when taking calls but the SIM card tray is broken still works fine so this voids warranty???? So if I pay £270 pound to replace motherboard so a new sim tray will fit in then they will repair speaker. Looks like I'm heading over to the dark side IPhone who Samsung could learn a great deal off”

Helpful Report

Posted 9 years ago

“They done a big repair and the staff were nice.”

Helpful Report

Posted 9 years ago

“Trying to get a tumble dryer still in warranty repaired - after sales terrible - never get back to you - 2 weeks now and still no further forward - will never buy Samsung again”

Helpful Report

Posted 9 years ago

“Battery has over heated and bloated, customer service collected it and it was supposed to be returned in 10 days. I phoned customer service last week and was told it was repaired and being returned... 5 days later and no phone I call the repair line and no answer i hung up after 40 minutes and called customer service, that lady told me that the phone hasn't been repaired and wont be until I pay because a small crack on the camera lens (completely unrelated to issue) invalidates any warrenty. Also that I should have held on phone because 45 mins is usual waiting time. No one from the repair centre has been in contact at all through out process and I am back to 30 minutes wait time so far as I write this...”

Helpful Report

Posted 9 years ago

“Been trying to place an order for a tab s2 9.7 in back for 4 days! Unable to place the order due to problems with the website order system and customer service unable to enter the details for me as they have no work around for this. Confirmed as a website issue by Samsung staff. Apparently the system only has 1 method to enter data.. real clever! Finally I manage to get my order in via bank transfer with evidence of completed transfer, and have it escalated as urgent as I am away on the 1st December and Im told I will have it as I have had to wait so long and it wasn't my fault. Having spoken to 6 people at Samsung over 4 days I call today (30th November) to find nothing has happened, no emails at all, staff completely useless and jsut reading off a screen, I am not receiving my tablet and they refuse to arrange delivery on a later date when I will be in. Order canceled, demand a refund and don't bother, use a proper retailer! Never experienced such poor customer service. ****Also be warned, if you place an order online and it does wrong, even if you don't confirm or authorize the payment Samsung will still take the money from the account and you will have to wait apparently up to 30 days to have it back.**** Disgusting retail experience”

Helpful Report

Posted 9 years ago

“Customer Service no help”

Helpful Report

Posted 9 years ago

“Galaxy S6 Edge overheating, dropping calls, no internet, no battery life, unable to use phone really. Sent for repair, no call no contact after 6 business days, rang call centre, gave me a number to call for the repair centre itself 01603-269217 40 minutes waiting on the line someone just picks and puts the phone down! so had to call again, but decided to complain to customer services 0330-7267864 to give non-sense excuses and advice me to "call again tomorrow when they are less busy", so called again the 016 number just to find out they don't work on a weekend! absolutely useless. Based on other customers experiences I won't be getting my phone back any time soon! Only thing they told me is that there appears to be a problem with a fix that is out of warranty (probably a little crack at the back) and it might need to be repaired first before they fix the phone itself, and need to get quote from that hopeless repair centre, absolutely poor, pathetic, unacceptable service. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT EVER AGAIN!! >:(”

Helpful Report

Posted 9 years ago

“If your thinking your Samsung 5 year warranty is valid within the 5 years, you will be disappointed when they fob you off with someone who reads excuses from a screen. My washing machine came with a 5 year Warranty and failed after 2 years. They told me to try the fuse because it's not covered. I mean it people. It's a sales trap..”

Helpful Report

Posted 9 years ago

“II have a Samsung LCD TV, which I bought a few years back and is by now out of warranty. Recently, for some reason I have been unable to update the TV software, as advised (the instructions say that this can be done either on line or by USB, neither of which worked). I contacted their customer services. Initially, the operator claimed that the TV was not even LCD (he got the wrong model!!), eventually I got instructions of how to upgrade the software, which was the same as the instructions I had already followed (I had found these on their website). Eventually, a couple of weeks ago, I was told that I would be sent a USB with the software to enable me to update. However, today I received a phone call by someone at Samsung saying that “they were advised by their engineers” that my TV was faulty (no idea how they decided this from a distance) and so they had cancelled the dispatch of the USB. She helpfully gave me the phone number of “their local agent” who would be able to help me, but, of course, for a price. It is not the first time that I have had problems with support and customer service with Samsung: they seem to be of the attitude of selling you an item and then ignoring you: appalling and unacceptable behaviour by such a large company that wants to be taken seriously”

Helpful Report

Posted 9 years ago

Samsung is rated 1.3 based on 4,628 reviews