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Samsung Reviews

1.2 Rating 4,719 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,719 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Samsung QLED TV is total garbage. From 9th month suddenly it started showing dark strip in the center of the TV. There is no scratch or touch on the TV but Samsung says it is not covered in warranty. What do you do with 75 inch, $1500 garbage now. Do not trust this product going forward.
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Posted 4 years ago
Terrible experience with samsung. I decided to moved from iphone to galaxy flip 3. I made a pre-order back in Aug, not only their shipping is delayed but today I got cancellation email my whole order (which includes flip3 and galaxy watch)!!! Rep. said they are not sure if they can retrive my order, i need to wait 24-48hr more for them to confirm!
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Posted 4 years ago
GARBAGE COMPANY WITH GARBAGE CUSTOMER SERVICE. Sent a damaged machine and refuse to take ownership. Then turn around and void my warranty. Sad from such a large and prestigious name. ALLOW THIS TO BE YOUR WARNING. DO NOT BUY ANYTHING FROM THIS FAKE LYING COMPANY. PROMISE the world before you purchase only to be conned into fake promotions and promises.
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Posted 4 years ago
My picture and sound always go out. I've called customer support 6 times. The reps don't know English. This is constant. Save your money. Get an LG.
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Posted 4 years ago
I had every single samsung since S4 and was very happy with samsung untill now samsung flip 3. They offered me £200 for the trade in but after using the flip 3 and i did not like the phone so i decided to return it. However upon calling samsung regards for my traded in device they only offered me £10 for it as they can not return my phone back as its already been recycled. but the worse thing is their customer service. They do not listen to you and they talk over you and do not try to solve the issue. I am actually moving to xiaomi or any other premium android phones.
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Posted 4 years ago
Worst experience for me at least. Remodeled kitchen back in April 2021 and ordered a new fridge from Samsung.com. I am writing this review on September 2021 and still getting jerked around on the delivery time. My online check-in will state this will be delivered by July 6th. Then July 6th comes and go, then they tell me August. Then September and now it will October. I keep being told its on backorder. But how they dont know month from month and just keep stringing you along. Lost all faith in Samsung Appliances. I would avoid at all costs if I were you. Very poor customer service and will leave you hanging with no remorse.
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Posted 4 years ago
Worst experience, switched from iPhone to note 20 ultra & that was the biggest mistake. Worst customer service. To cut short never buy a Samsung phone. They don't know what is customer service & how to keep your clients happy. Badddd
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Posted 4 years ago
I was promised a washer and dryer to be delivered about 4 times now and still has not arrived. I requested a refund and then a new date was promised. Still...no washer and dryer nor a refund. You cannot talk to a manager. All you have the option to do is submit a claim and wait for them to process. They still have my money and I have no clue what to do!
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Posted 4 years ago
Don't buy samsung products, worst customer service on the planet. I ordered a Jet bot AI+ and received a Jet bot +, I called the number on samsung.com, they kept telling me that they couldn't take care of it and samsung would email me back with a return slip, never happened so after a few days i got back on samsung.com and used there online assistant to try and take care of it, well that didn't help, they told me i'd have to wait for them to contact me and after nobody from samsung contacted me, I tried 3 more times over the next 3 weeks everytime getting there ticket number,( Ticket #5894634 Ticket #5931903(shawn) and 5980221. Now the last straw, I called today and asked for supervisor and after 44 minutes of her putting me on hold, she some how disconnected the call. So this where I sit. They billed me for the Jet bot AI+, its on my credit. my house is filled with samsung products, IT WILL BE THE LAST.
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Posted 4 years ago
All there promotion that comes with phone purchase are fake! 4 months Youtube premium and Spotify 3 months free all fake. I tried and did not work. No redeem code. I also Called youtube and they said nothing they can do w/o a redeem code. Contact Samsung support and they said I need to be a new customer of Youtube. So I signed in with new email, and still no 4 months free. All BS and take you around in circles. Wasted so much time!!!
Samsung 1 star review on 20th September 2021
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Posted 4 years ago
I honestly don't want to even get into It let's just say spending $2000 means nothing to them. Might be my first and last aamsung device off the service alone which is a shame I like the product but in 2021 android has fantastic competition. Someone will come out with A product I like more. Sucks for samsung engineers and software developer. But I can't buy a product your team struggles to back or compensate if issues arise
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Posted 4 years ago
Ordered a galaxy 4 watch on August 15 today, September 18 still no watch. And I have not had luck contacting them. I am about to cancel the order and return partial shipment related to the watch. Never again and this includes cell phones. I'm done with Samsung.
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Posted 4 years ago
I purchased Samsung Galaxy s20fe Samsung day I had issue in device heating and get shutdown automatically after that multiple time I visited Samsung service center they always denying and not repair I loosed job because of Samsung worst and very pathetic service and product I never purchased Samsung product they are big fraud and cheaters
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Posted 4 years ago
Worst customer service experience. My phone's (S20 plus)display had an yellow greenish discoloration after the automatic system update. I used this phone for 1.5 years and the warranty period was over then this issue happened,I went to service center and also reported to customer service for several times about the issue but they suggested me to replace display under my own expense of Rs.16000 due to no warranty. I paid almost Rs.75000 for the phone and now I have to pay Rs.16000 for the fault happened by the Samsung system update.
Samsung 1 star review on 17th September 2021
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Posted 4 years ago
Customers Service call center are horrible and unprofessional. Regarding of payment refund, it take more den 1 year. The worst part is that I need to call them to ask back my refund instead of they calling me to ask about it. Fridge used less den 2 years and spoiled. Used my pocket money to repair and the repairer told me that my fridge cannot be help anymore. Fridge,washer and aircon no more getting from Samsung. Super disappointed on Samsung. Horrible Customers service!
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Posted 4 years ago
Worst costumer service ever about to switch to Apple four lines.
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Posted 4 years ago
Bought a double oven gas range in 2017 with a 5 year warranty. In June of 2021 I self cleaned the oven and the door locks, now it won't open, oven is unusable. Calls to samsung warranty since June, they got service out to change all parts to lock, still not able to open oven door. Now we are told that a new door has been ordered. It is September 15th, still have no new door or no use of oven. We get the run around from both service company and Samsung. Do not get Samsung appliances. We call 3 times a week and all we do is get the run around from Samsung. Terrible, I had to rate it one star - I would give it 0 if I could.
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Posted 4 years ago
Samsung company is very bed and poor company i purchased a ac 4 star 37500/- from day one i am facing problem with bed ac cooling is very bed i spoke with customer care about ac ac repairing team visted at my home many time till now ac is not working i said please refund my your ac is not working till now then samsung customer care team telling me we will not refund your money we will provide you 3 months extra warranty bed experience with Samsung i will not buy any ac or any other with Samsung
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Posted 4 years ago
Total lack of warranty and customer services follow through. I purchased a basic 32" TV and had multiple services calls (lines in the screen, not powering, switching off). The 3rd service call Samsung offered a replacement TV, and the service center took my old TV. Long story short, I have spent over 40 hours into contacting samsung awaiting my authorized replacement TV. Its now 2 months later and I still don't have a TV! Had I known the Hell samsung would put me through, I would have put the TV out to the curb and just purchased a new (other brand) TV.
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Posted 4 years ago
I had my dishwasher for 2 years , one nitght I believe it was 8/30/2021 give or take a day the LC light comes on. First thing I google what that could mean and the searched advise the is a leave and to check water line and hoses. We did that no leak , my husband happened to touch the rights side of the machine and the padding was soaked. It appeared the water was coming from inside the of the machine itself. When we opened the machine we see the defect inside the tub area. Lower right hand side. So we are reading the manually and of course we are out of warranty but low an behold lifetime warranty on the tub/drum. Awesome right ! We call Samsung we tell the situation they tell us they are going to send out a tech to review the machine still awesome right, the tech comes for some reason he walks in with a replacement door . We asked what that was for he said , I was advised the door was broken. My husband and I was like no door issue it is leaking from the inside out . The tech put the door to the side and went and looked at my dishwasher, him and husband are discussing the issue. The tech agrees its a defect but he has to call his boss on facetime so the boss can see. The boss is on facetime and tell his tech the dishwasher dropped and that is why it is broken mind you there is no physical damage that it was dropped and how can they determine this through facetime and all along the actual tech in my home is agreeing it is defect. I don't know maybe I am crazy not so awesome. After us calling and promised calls back which we never got. Today 9/15/2021 we finally called back and insisted we speak to someone and they did give a supervisor . the outcome the reports indicates physical damage therefore that voids the warranty , not awesome. I was baffled there is no physical damage i offered to take picture or put them on facetime if it worked for them why cant facetime work for me they where not having it and they will not honor the warranty. Beware of Samsung appliances and there customer service they hire a third party company to come in and the person they send in does not make the final call they have to call another party on facetime and have go by whatever that person on the phone very sad
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Posted 4 years ago
Samsung is rated 1.2 based on 4,719 reviews