Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,566 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,566 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Sean DB

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

Kf799345

Donald C Smith

Sudheer Saini

475

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the worst customer service you could have if you purchase any of there products.”

Helpful Report

Posted 1 year ago

“Literally the worst customer service I have had from any company. I had a Galaxy Flip and the hinge failed within 9 months but Samsung just made excuses not to cover it and dragged it out for MONTHS where they would just "forget" to contact me. In the end I just gave up and bought a new phone. Would never buy a samsung product again based solely on the service. Everything is fine til something goes wrong”

Helpful Report

Posted 1 year ago

“Pretty good products, but the worst customer service I have ever experienced. I got a brand new the Frame TV from Amazon and when it arrived the remote was broken. I contacted Samsung support via phone and they told me the seller had to be an authorized dealer. Although I bought it from Amazon, there was another seller, which was indeed an authorized dealer, except they wrote their legal tax name on the invoice instead of business name. So Samsung would not accept this and denied me a new remote for my brand new tv. After a lot of back and forth, customer support suggested I return the tv to Amazon. Return a massive tv just for a broken remote!? I then contacted the Samsung CEO team as this seemed like the only other way up in the chain I could go. They make it very hard to reach anyone or even follow up on issues. I then received a similar email from the CEO’s office that the seller was not an authorized dealer. To confirm, the seller is listed on the website as an authorized dealer. I can’t even reply to the CEO office email. They just send their response and it ends there. I switched from Sony to Samsung, and I now fear this was the biggest mistake I have ever made.”

Helpful Report

Posted 1 year ago

“They offer manufacturer warranty and they don't follow threw with it. I paid 1200 for my flip 4 and my screen in a few months is splitting apart. My husband has the same phone and we will be junkies these phone at income tax time and never ever by a samsung product again.”

Samsung 1 star review on 9th December 2023

Helpful Report

Posted 1 year ago

“I received a damaged Samsung product. After contacting Order Services (through Samsung's website) and providing a photo (upon request) of the damaged product, I was told that I would receive a $150.00 discount and an email that confirmed this agreement. The next I received an email from Samsung stating that "Unfortunately, we are not able to process your request for the refund for the damage..." So that others are duly warned of Samsung's dishonest customer service practices, I intend to share my experience with everyone I know, plus every online review opportunity I can find for this company.”

Helpful Report

Posted 1 year ago

“If I can give Sansone a zero, I would’ve gave them a zero. They have been the worst delivery dates and times they can hold to their promises. Their customer service is even worse. they definitely are reading from a script and they are not able to help out the customer at all even when asking for a supervisor they say they emailed the supervisor and they will get back to you shortly and then you never hear from them again. They are unable to help out customers. This will definitely impact, my future purchases with Samsung. Very disappointing.”

Helpful Report

Posted 1 year ago

“The damage on my tablet was minimal & Samsung is garbage for not covering it due to scratches from the charging cable! And so is Samsung Care for having to pay for a $99 deductible after paying $49 for insurance. The last Samsung product we'll purchase - if we can help it.”

Helpful Report

Posted 1 year ago

“Extremely worst customer service. They are treating customers like beggars. Their only motive is getting money by selling the product after that these executives will treat like we are beggars. No politeness no humbleness they don't even try to solve customers problem.”

Helpful Report

Posted 1 year ago

“It's a pity you even get one star. Absolutely appalling customer service. We paid to have our television installed. They could not do it, admitted they could not do it and would not refund the installation charge. DO NOT PAY FOR THE INSTALLATION SERVICE. Be warned. Terrible terrible after service.”

Helpful Report

Posted 1 year ago

“I bought samsung top load 11 kg , within 2 years something went wrong . I like to say about samsungs custmer support. It's really worst , nearly one month I m waiting but of no use . My advice is not to buy samsung products specially wash machine . Since many years I was using ifb really they had given good service. This time I made a mistake after changing brand.”

Helpful Report

Posted 1 year ago

“Disaster completely distressed to the stage when I have to to the theraphy !! I’m waiting for my hover replaicment 2,5 month Ignored on every stage of the process lack of communication and professional way to deal with disabled people . Empty promises you have to chase them to get hover you paid for . 2,5 month and hover not with me still and no any information when I will get it!???????? Unbelievable !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“I do not recommend buying from Samsung. I exchanged my Samsung device, the S22 Ultra for the S23 Ultra, and returned it via FedEx. They received the carton empty, as they say, and now they will force me to pay $800. I asked them to review the weight when I gave it to FedEx and the weight of the empty carton. This will prove to them that I sent the phone because I think it will be Different, but they did not do anything to solve the problem. Be careful in dealing with them”

Helpful Report

Posted 1 year ago

“Call samsung two weeks ago to cancel my warranty on the phone I traded in . After two weeks of not hearing anything I call again and again over one hour on phone and seven people later. I final got some one to help me I think again I will here from samsung in 48 hours.”

Helpful Report

Posted 1 year ago

“Promo bogus Bogus promo of the Samsung S23 cell phone. I'm trying to purchase the Samsung 23s ultra more than a week without success. "No availability" So what's the promo worth for? Nothing”

Helpful Report

Posted 1 year ago

“Have new POS galaxy tab S9 FE. Doesn't support HDMI , no jack to plug into car radio to listen to downloads, (guess I have to buy new tv/car radio?). Only case I can find does not cover corners/sides. Means I have to be careful using it in my oilfield duties. Why do you have to make menus different every item? Leave them alone Only ever had android/Samsung seriously doubt I buy again”

Helpful Report

Posted 1 year ago

“1 star is only because I can give you minus 5 stars. I'm going through an issue with an S Pen Pro. I received a package today that was empty, but the label on the package indicates that it was a regular S Pen. This issue has been going on since October 23, and I was promised a pen pro within 20 days. Today is December 2nd, and you still haven't resolved the issue. I got hung up by many Samsung representatives and lied through the whole process. Now the last representative hung up bluntly, and after I called again, the new representative can supposedly hear me. You guys stink.”

Helpful Report

Posted 1 year ago

“Pointless to wrote review. U can see by the many low reviews how much Samsung cares and that customer support doesn't exist. Just wanted to switch my account to delete my old phone number...it's a problem that has persisted for YEARS and still can't be resolved. Imagine this: u are having trouble logging in, but when u try to get customer support, u can't use it until u log in. See the issue here?”

Helpful Report

Posted 1 year ago

“Purchased QLED 72” TV. Great picture. TV went out within warranty. Waited a month on service technician. Wrong part. Still waiting another month on correct part. Missed entire college football season. Main reason for purchasing TV to start with. Not fixed yet.”

Helpful Report

Posted 1 year ago

“Bought a 1400 refrigerator it stopped worked 16 months after owning it- the repair is 400$ Samsung says the limited warranty on cooling equipment doesn’t cover fans sensors or anything… really. They referred me to a local repair service, and then they canceled the service. Then they tell me the ticket was escalated to a service rep. They then denied the warranty- and I was left literally at point zero. No repair. No warranty… no one having any idea what was going on. It was the worst experience ever. I would not recommend this brand EVER”

Helpful Report

Posted 1 year ago

“I wanted to return my TV for a refund and order a new TV. I contacted customer support and they confirmed me that the collection of my first TV and the delivery of the new TV would happen on the same day on 29th of November. During the checkout process, it was mentioned next-day delivery and was not written anything about delays. So on the 29th of November, they came, they collected my first TV nad they didn't deliver my new TV. When I contacted customer service again, I was informed that the delay was due to the weight of the TV, allegedly 135 kilos, and that I would now have to wait until the 25th of December to receive it. This is absurd, as a TV cannot possibly weigh 135 kilos (shouldn't weigh more than 20 kilos); I ordered a TV, not a car! When I said that it is not possible for a TV to have 135 kilos weight the agent pretended that I was not responding and ended the conversation. So now I have to be without a TV for at least a month and made fun from the customer service. My advice? DON'T EVEN THINK OF BUYING FROM SAMSUNG! Even if you want to buy a Samsung TV buy it from a trustworthy and reliable retailer like Amazon and avoid Samsung shop!”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,566 reviews