Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,566 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,566 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Sean DB

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

Kf799345

Donald C Smith

Sudheer Saini

475

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service and one phone and a watch burned out on me so I had to buy one that phone got really hot and the screen cracked on me while I was on the phone. No one will help me and they refuse to replace the 2 defective phones and watch. They said they had to check it and I had to pay a deductible even though it was 2 defective phones and a watch. F*** Samsung I've been a loyal consumer since they started sealing phones. Also I can't screen shot a cracked phone screen”

Helpful Report

Posted 1 year ago

“We bought all new appliances less than 5 years ago:washer, dryer,oven refrigerator microwave and dishwasher and a TV. Within 6 months, the dishwasher crapped out, I had to buy a new element for the dryer, door in the microwave broke. TV went black. Within the last couple days, my oven stopped working. Replaced the thermostat and lower baking element. Called your customer 'service' and was directed to a site that wants money for solutions. Stick to phones. Your customer service is terrible, and you make a terrible product. I have since shared my experience on social media.”

Helpful Report

Posted 1 year ago

“MOST IMPORTANT DONT BUY SAMSUNG MOBILE WASTE WORST PRODUCT IF WE PURCHASE ONE FEW MONTHS WORKS AFTER THAT MOBILE NOT WORKING WE CLAIM WARRANTY THEY COMPANY YOU ARE NOT HANDLE IF WE MET WITH RAIN Accidentally RAIN THE MOBILE HEAT AND BURNT NOT Safety OTHER COMPANY MOBILES ARE WORKING VERY FINE WHILE WE MET RAIN NOT AFFECTED THE MOBILE WORKING THEY ARE CHEATING PUBLIC IF SAMSUNG MOBILE BUY ONLY FEW MONTHS WORKING AFTERWARD WE BUY NEW MOBILE THE COMPANY INTERESTED ONLY SALE WORST COMPANY CUSTOMER SERVICE VERY.WORST PUBLIC DONT BUY SAMSUNG PRODUCT DONT GO TO SAMSUNG PRODUCT WE TRAPPED IN WASTE OF COST WASTE OF PRODUCT CUSTOMER FACE MENTAL AGONY WHILE WE PURCHASE SAMSUNG PRODUCT.”

Helpful Report

Posted 1 year ago

“Every time Samsung does a software update without the owner's permission it downloads suspicious apps to the phone with no option for not installing it. Samsung you should be ashamed of yourself for selling out your customers to the highest bidder!!!”

Helpful Report

Posted 1 year ago

“My new 23 ultra phone ordered two & ahalf weeks ago. Called custom service today 12/17/23 and over a period of hour I talked to three different representatives and they all gave me tree different explanations of what was going on. Who do i believe? They said I would receive a $50 voucher but It would only be good till mid January with the purchase of a new phone. This was for having to wait for my new phone. RIDICULOUS IF only i would have gotten a straight answer the 1st time. This phone was a Christmas present, now think I will cancel it.”

Helpful Report

Posted 1 year ago

“Been with samsung over 16 years! Have my laptop, TV , DVD, and cellphone made by samsung. Had trade in for over 4 different cellphone devices from samsung 6 to s7edge to note 8, to note 10 ultra to s23 ultra. Never had any issues with them until TODAY. Someone claimed that my Note 10 ultra is not eligible for a trade in (spacial after they charged me for that) so I requsted from them to send me my old phone back so I can trade it in with IPhone. They have been trying to charge me extra $500. I requested from them to return my old phone but they ignored my email. Today they sent me text warning me that they will lock my phone, so I gave them a call and spoke to customer service. The customer service is very BAD , I have never felt it like this with samsung. Now it's ti.e to just wait for the old phone to arrive and replace it with IPhone.”

Helpful Report

Posted 1 year ago

“As a long time customer of Samsung products I would never use them again. A washing machine just over 1 year old, with a 5 year warranty. The plastic fin in drum has come off and the machine is leaking water from underneath. After a call, they have said plastic fin not covered, as has come off because of product I use !! Asked what product thinking after 40 years of washing am I using the wrong washing powder, no the product in question, is washing clothes like jeans with buttons, I thought he was joking, I did explain I turn jeans inside out. So he resorted back to putting the wrong products in. Because of the plastic fin not being covered he said I would have to pay for the whole repair, the leak as well. I suggested I should only pay for the uncovered part, but was told no. When i wanted to reasonably discuss this, he cut me off, then called back then cut me off. So be aware your 5 year warranty is useless. Also do not wash clothes in the washing machine as will be the wrong product. Another corporate company who are not bothered about their customers. So I still have a 1 year old washing machine that floods and cleans the floor when I use it.”

Helpful Report

Posted 1 year ago

“We bought all bespoke products for our home, the week before Thanksgiving from Lowe’s… Install the dishwasher 3 days after finally get it in it to Lowe’s and it did not work… Lowe’s said they would warranty it because it had been 48 hrs..lol. Contacted Samsung over in India I guess and still as of today dec 15th still has not been fixed… customer service is terrible..”

Helpful Report

Posted 1 year ago

“the box was damaged it looks like something heavy fell on it .I bought this for my parents for Christmas.i did contact you about it and got no solution.So I will be going forward with my story to newspaper”

Samsung 1 star review on 16th December 2023

Helpful Report

Posted 1 year ago

“Do not buy anything from Samsung USA store. I bought an over the range microwave from them and they included delivery and installation, it was a lie. The order was not delivered on time as promised, I had to call the delivery company myself and schedule a delivery, even though Samsung was sending me text messages that it is being delivered today. The delivery company brought the microwave, dropped it and did not install it as promised. I called Samsung and for 2 weeks and 5 calls they kept promising me it is going to be installed in next 48 hours but nothing happened. They offered me 150$ credit for the 'inconvenience' and after 3 weeks, I did not receive anything, I called them and the representative told me I don\t qualify for this much refund!!.”

Helpful Report

Posted 1 year ago

“The Courier service is lousy Great Product but the integrity and customer concern has the morality of a Bombay rat I was ripped of. Paid $2000 for a Galaxy plus $199 'Customer Care' but there was a 2 year warranty anyway so it was a fraud but my phone collapsed and they have not honoured the Swap nor the warranty nor the Customer Care BECAUSE they dont care a damn...the management are just greedy thieves”

Helpful Report

Posted 1 year ago

“Text Samsung to repair my 1 year and a half dishwasher overflowing most of the time a computer is answering and when you talk with an actual human they are useless directing you to TV unlimited inc company that does not answer their phone nor call you to fix the problem Samsung keep connecting me to different human being who each time seems to repeat the same sentence over and over this is the last time I will ever have a Samsung device in my home”

Helpful Report

Posted 1 year ago

“Absolutely the worst customer service I've ever engaged with. Do yourself a favor and avoid purchasing anything from Samsung. I so much regret it.”

Helpful Report

Posted 1 year ago

“Not worth to buy from Samsung. I ordered a Tablet with thier help wasted 2 to 3 hours to make sure I'm getting the right one. But when I received it I couldn't activat it. And no help from whats so ever”

Helpful Report

Posted 1 year ago

“BOOKED CUSTOMER SERVICE ON 3 DAYS BEFORE ON ONLINE BUT NO ONE CAME TO HOME FOR ANY SERVICES”

Helpful Report

Posted 1 year ago

“Don't buy Samsung products they treat you like a number and there people are trained to just keep saying the same things. I bought a 2000 dollar refrigerator that lasted a week. So I call Samsung for a refund after finding out they are rated at the bottom for reliability I didn’t want an exchange. So I jumped though all these hoops. I wonder how they would feel if I bought in the same manner. I had to buy another refrigerator because their proses is so slow it’s been over a month now apparently this doesn’t matter to them. And they say to hang on to your old one that stinks to high heaven because everything rotted in it. So after a month they say they are going to reimburse and the kicker is they aren’t getting the refrigerator ether. Never again they have policies they say another way of saying you’re a number to us . well I do to it’s called not buying your junk. I haven’t decided what I’m doing with the refrigerator I’m looking for where some of the boards of directors live I don’t care if it’s thousands I’m going to dropping it at their place”

Helpful Report

Posted 1 year ago

“I bought a Samsung S23 ultra in the black Friday sale from the Samsung online store. It had £250 off the regular price. It was due to arrive 2 weeks later but the day before it was due, I had an email confirming my cancellation and refund. When I contacted them, the said that they had cancelled the order due to a system error and I would need to reorder however, they wouldn't be able to give me the black Friday discount as It was no longer black Friday. I have contacted them about this serveral times but they will not change their mind. Absolutely revolting behaviour. I will never buy another Samsung product”

Helpful Report

Posted 1 year ago

“The tv Aue60 55 inch which I bought is just 2.5 years old age the display isn't working. I am being told that I need to change the display which is another 16 thousand. Pathetic product and service. I would never recommend anyone to buy samsung products”

Helpful Report

Posted 1 year ago

“I have brought a S23 phone.The camera gallery has a folder Recents which just picks up all photos and puts them in one folder all jumbled up.All my photos are in diff albums.When i delete from recent folder the photos get deleted from other folder also.Un necessarily the folder is using up space My advice if you need to preserve space DONT BUY S23.Ihave been a SAMSUNGfan for a long time but i guess I will have to move on to other brands which actually come up with useful updates”

Helpful Report

Posted 1 year ago

“Absolutely the worst customer service. Been given the run around about having to repair this garbage s22 ultra that I received from my warranty claim. The staff are not KnowledgeBase about their product and have horrible attitudes. I've been a loyal client since the note 2 and have literally purchases samsung almost my whole life. Will be looking at other options as I rather be treated properly for spending money on such an expensive device and getting the proper treatment I deserve. Their devices have been nothing but trouble. Having major issues with dropped calls and people that can't hear me on the other End.”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,566 reviews