Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,573 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,573 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung TV TU700D garbage. Loses sound a couple of times a month. After numerous episodes of talking with their experts I give up. Just keeps going in circles. Now they just told me I need to buy a Samdung sound bar, yea like I'd be dumb enough to buy more of their junk.”

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Posted 2 years ago

“Worst customer service. They can't answer anything. I can't even seem to get my phone. They keep giving me a date and when the date gets here, it's still process. The customer service guy couldn't answer anything other than telling me they shouldn't wait until the last minute to notify me of delayed shipping but I should receive a new delivery date in 3 days but he has no clue when I'll get my phone. I'm really thinking about moving back to Apple. 🙄”

Helpful Report

Posted 2 years ago

“08-19-2022 Dear Samsung team. Service ticket #416 654 7468 I bought your Product (refrigerator) from BestBuy Orlando in 2018. About 3 weeks ago the compressor broke and leaked out all its fluids (07-28-2022). I called Samsung and they sent me Asurion to repair the Fridge. 08-02-2022 The tech Edgar from Asurion came to my house and replaced the compressor then he said he will pressurize the system to see if there is any leaks. He puts his Gauges, and he fills up only his Gauges with gas. He did not let the gas flow from his Gauges to the system to see if there are any leaks. (Yellow Line) He then rips the Fridge apart from inside and start looking for leaks by spraying Blue liquid for detecting leaks. Then he said there is a leak in the coil in the Back ( in the part that looks like a car radiator). He calls his company for parts and orders the coil. Coil arrived in my house 2 days later with UPS. I get an appointment from Asurion for 08/05 then 08/09 then 08/08 then back to 08/09 then 08/10 then 08/12 then 08/18 then 08/16 then 08/17. Every time that I called Asurion (Christian tells me that there is no parts then he says I have the Wrong part and then he says that he needs ok from Samsung to use an equivalent part. On 08/17 the same Tech Edgar shows up in the morning hours (My appointment was in afternoon) I had to work from home that day and luckily, I was home. He walks in with no new parts. He says he have a feeling today the problem will be fixed. Then he puts down his tools and goes back to his truck and gets the pressurizing tank. He pressurizes the system (This time he opens the Yellow knob and actually lets the pressure to the system) Then he says all looks good. He then takes the part the I received to his truck and comes back and plugs in the vacuum and starts vacuuming the system from Air. Then he gets a brush and starts cleaning my old Coil from dust. ( He looks me straight in the eye and says Samsung parts are always dusty and clogged because of sitting in storage) This is the original Coils he is cleaning from dust. He did not use the new Coil. He took it to his Truck. Then 30 minutes later after he vacuumed the system out of air, he introduced the Cooling agent gas (Freon) and plugged the fridge to power. He then said : all good and it will start cooling soon. He went to his car and came back after 30 minutes and the temp in the fridge went down 3 degrees. He said all ok and fridge should be back to normal in 24~48 hours for the system to calibrate. At that moment when he left my house the temp was 77 in the cooler and 80 in the Freezer. 1 hour Later I get a msg that the ticket was closed and fill up a survey. On the 18th I received a receipt from Samsung charging my credit card $165 for the repairs that are not complete yet. My fridge not working. No parts were used. Scammed by the Asurion tech. 24 hours after he left the temp was 48 in cooler and 50 in Freezer. 36 hours after he left the temp was 40 in the cooler and 50 in freezer. Please help me. We are a family of 5. I am the only person working and I can’t afford eating out almost daily. Not to mention the Amount of food that we thru away. I have been buying Samsung products for my company for a long time and this is not the service that I was expecting.”

Samsung 1 star review on 19th August 2022

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Posted 2 years ago

“Never buy samsung appliances because they they dont install so if your appliance and if you have any issues theyll blame it on the installation so that you have to pay them for any issue because it voids the warranty ....There nothing but scam artist SO DONT BUY o”

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Posted 2 years ago

“Worse customer service, DO Not buy Samsung TV ever again. My tv hasn’t been working since March of 2022 and now it’s august 2022 and they still can’t fix my tv and when I have asked for my money back they want to say it hasn’t been long enough to qualify for refund. How is it that 6 months of not having tv working properly is not enough time. I was a die hard fan of Samsung but with this type of service now I hate Samsung and will never in my life but Samsung ever again.”

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Posted 2 years ago

“simply the worst customer service. It's like they've trained a bunch of simpletons to be as lazy and passive aggressive as possible.”

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Posted 2 years ago

“Ticket 4166329372 Induction stove died in 6 months, code C- FO. After waiting two months, three service calls later and the stove is still not working, I know what the “FO” stands for. ( C for customer?) I received an email after three weeks saying I had cancelled the service ticket, nobody called me, left a message or anything. I was cut off four times while Samsung customer service tried transferring my call to “Executive Dept. On my fourth call back I was told they’ll start a new ticket (and I should call their local service company instead of them calling me. Very frustrating and poor service. I called the service company and was advised they didn’t cancel the ticket, that Samsung did?? Samsung reopened the ticket. Their service center has replaced 2 boards and the control panel and the stove still doesn’t work. The tech said they will recommend Samsung refund me for the stove. Now, after another two weeks, Samsung says they are waiting to hear from their service provider and the service provider says they’re waiting for Samsung. All customer service says they’ll do is send another email to the abyss. The Samsung induction stove seems to be garbage and Samsung customer service and communication has been horrible. It was interesting too, when I attempted to leave a product review on Lowe’s website, because it was a negative review, it was rejected. I tried twice and was very tactful the second time, still rejected. Don’t trust reviews you read on Lowe’s website, they’re very selective about negative reviews on their website.”

Samsung 1 star review on 18th August 2022

Helpful Report

Posted 2 years ago

“Brand new microwave does not heat, 3.5 months and still no solution, 6 different tickets opened, one replaced magnetron (still does not work), zero diagnosis skills, no resolution. Poor communication between Service Centers (repair shops) and Samsung. Still looking to get a product that works. Ticket Numbers: 4166794793, 4166607830, 4166135207, 4165204723, 5129981970, 5130112476.”

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Posted 2 years ago

“I was trying to sign into one of our Samsung accounts on Galaxy themes to purchase a theme for my phone, to see if it was causing my Galaxy J3 Luna Pro to become slow. But each time I did, it said incorrect password and invalid ID. Now the account to my dad's Samsung account is locked because I made too many attempts to enter in the password! I even reset it! But it is still doing the same thing! It says entered password too many times and is forcing me to reset it when I've already reset it twice! And I can't get some customer support either because of it. Thanks Samsung for wasting my time and my phone battery!”

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Posted 2 years ago

“firstly incredibly difficult to converse with a genuine technical person not just using a script with polite but hard accent in English. despite my recording a noise on a specific washing machine program because engineer eventually after two days of hard telephone calls came and says nothing wrong. but he refused to run machine on program that makes most noise. now wont come out again. Samsung proudly say 76% customers happy with service. well i would be ashamed of such a low satisfaction look at the pages of web site complaining bitterly. I wont buy again despite being 9 samsung device owner. washing machine was top of range £1200. note I used chat, telephone and email communications. tried to leave media player recording here but site wont accept. toy would be shocked at the sound. one star is too many”

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Posted 2 years ago

“I wouldn't give even a one star if I could have deleted it! Purchased a Samsung Jet 70 turbo vacuum cleaner 18 months ago. Doesn't take very long for the filter to be totally clogged up. I wash it often but then of course it needs to dry which takes around 24 hours. So I tried to purchase a replacement. Impossible to do that on the Samsung site. I eventually found a phone number to call (Philippines). Couldn't hear the person on the line. He called me back but I still couldn't hear him. Given up now and the cleaner is going in the recycling bin.”

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Posted 2 years ago

“Service was called and provider made issue worse and left machine worse off than before - many many many calls did not resolve and elevated to office of President did not resolve - all we are requesting is the machine be returned to previous condition before their repair person ruined it- over a month and no less than 49 calls and at least 30 hours on the phone and run arounds, misdirection, hang ups and prone SED not kept- nothing nothing nothing but horrible customer services - just aweful”

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Posted 2 years ago

“5 Calls at 3 hours a pop! A dishwasher within the 1 year warranty with a chemical smell coming from the plastic tub. Service Quick came out and said they could not find a reason for the chemical smell. They took apart the machine and said submitted a report saying NDF - No Defect found. But yet at our home said he couldnt find a reason for the defect, but confirmed it was defective. The smell was strong and he understood our concern and reason for calling. The plastic tub must not have BAKED when manufactured and the CHEMICAL oder was leaking onto the plates and utensils. He said the way he has to response on the report is to say its UNREPAIRABLE - but he also wrote NDF - No Defect Found and therefore caused a huge back and forth with SAMSUNG. They said they only cover repairs and since he said NO DEFECT WAS FOUND THEY WILL NOT EXCHANGE THE UNIT OUT. THEY SAID A SMELL IS NOT COVERED UNDER WARRANTY, THEY NEEDED DAMAGE TO THE UNIT TO BE PROVEN. RIDICULOUS! Products used: SAMSUNG - SERVICE QUICK INC - BUYER BEWARE - DISHWASHER DEAMED DEFECTIVE AND THEY COULDNT WRITE THAT IN THE TICKET - THEY COULD ONLY SAY: THEY COULDNT REPAIR IT. INDICATING THE DEFECT WAS NOT COVERED - WHEN IT IS CLEARLY A DEFECT OF THE MANUFACTURE - CHEMICAL SMELL IN THE PLASTIC TUB - DONT BUY A PLASTIC TUB DISHWASHER!!!! THAT CHEMICAL SMELL ON THE PLATES AND FORKS CANNOT BE HEALTHY”

Samsung 1 star review on 16th August 2022

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Posted 2 years ago

“I have a Samsung S21 ultra, and the other week it auto updated the phone to android 12. This update caused a malfunction on my motherboard leaving me unable to use my sim card (it has auto blocked itself). So now I have to go to a service center and they tell me they can't fix the issue because of a small crack on my screen. Samsung refuses to fix a problem that their update caused because of a crack on my screen. So they force me to cough up $500 to replace the screen before they even consider fixing the motherboard. Samsung refuses to take accountability for this and won't fix a problem that THEIR update has caused. Over the phone the lady was nice enough but completely unhelpful and all I got out of it was a %15 voucher for a new phone (as if I'd buy another phone from them?!) So thanks for making me pay $500 for your f**k-up”

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Posted 2 years ago

“Worst experience ever. I ordered for washer and dryer and it was supposed to be delivered sometime in June 2022 and the last mile delivery company XPO logistics said due to over capacity they need to re-schedule and they kept saying that each time they confirm a delivery date and nothing was delivered as promised. I ended up cancelling the order but it's taking ages to get the refund and each time I call the customer care, they create a ticket and then back into the black hole. Samsung should respect and value their customer's time and money. I'm never buying any samsung product online.”

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Posted 2 years ago

“The customer care is terrible, I am moving to Apple phone had enough with Samsung s22 ultra, waist of money.”

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Posted 2 years ago

“Just got the glaxay22..STILl does not coordinate with android auto to receive text messages if phone is not plugged in AND no earphone jack????”

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Posted 2 years ago

“NEVER EVER buy Samsung Dishwashers they have a definite flaw in the design. Also NEVER EVER buy a Washer or Dryer. Samsung used to be great company and products but over the last 4 years cheaply made and do not last long. Dryer went out in 16 months, going to cost $500 dollars to fix. Now a dishwasher that only lasted 14 months is leaking and parts are not available for repair.”

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Posted 2 years ago

“Pathetic trying to log a fault and keeps telling me email invalid ... how about fixing your damaging galaxy watch 2 software to charge ... basics functionality.. pls wake up and provide better customer experience”

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Posted 2 years ago

“I am a big fan of Samsung products, I own 2 x Samsung Z Fold 3s at £1800 each, I've had dozens of previous phones, Laptop, Tablet, Samsung Fridge, Washing Machine, Dishwasher, Microwave, TV's etc. I have always found the products (ordered mainly via John Lewis who I have always found to great from a customer service perspective particularly regarding defective goods) to be good quality and reliable. In January 2021, I decided to order directly from Samsung a QE55Q700TATXXU 55" Smart 8K HDR QLED which at the time was a top of the range TV for £1600. The delivery was on time, it was easy to set up with nice remotes etc. Around 8 months after I ordered the TV the picture started flickering and switching itself off automatically. I called Samsung and under warranty after about 3 weeks a local repair technician came to look at the TV had bought with him a replacement QLED screen advising that he had seen this issue within a similar timescale from the product being new e.g., 6 to 8 months old, on dozens of TV's. I asked him in his professional opinion whether he thought this was a manufacturing issue with the QLED panel and he advised yes this was highly likely as his seen loads of these failures with the same issue on this model. Since then, 9 months of past and I now have the same issue again. I then went online to see whether this was a common issue and found this board and posts regarding the same model with this issue. Despite the TV being slightly out of warranty, by 7 months even the i have the same issue with the replacement QLED panel, I assumed the brand-new part I was supplied with would come with a 12-month warranty. When I called Samsung Support, gave them my account details which so they could see this and many thousands of pounds worth of other purchases (Z-Folds 3’s) etc, I was advised the TV was out of warranty. I was advised the previously fitted, brand new replacement QLED screen was not covered by a 12-month manufacturer warranty which i find completely unacceptable particularly as Samsung are clearly aware this TV / Panel was not fit for purpose with this commonly reported issue when their premium product was less than 12 months old. I was advised I could pay for a technician to come out and I expect replace the QLED panel again at a huge expense to myself, only to find I expect this would last for another 8 months before failing again and having to repeat this process. I then asked to be put through to a manager who was no help at all, I asked whether I could return it for a credit for a new model and I would be happy to upgrade and spend a few more thousand on the latest and larger screen model however, I was advised this was not possible either. I therefore am left £1600 out of pockets with a TV which is not working and clearly is not fit for purpose. This is disgusting and outrageous customer service (Or lack thereof) from Samsung. As a matter of principle, I will never buy another Samsung product again!!! I would be keen to hear from anyone who has either experienced similar or managed to somehow get this situation resolved. Otherwise, I will have to bin this TV and purchase a non-Samsung model!”

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Posted 2 years ago

Samsung is rated 1.2 based on 4,573 reviews