Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,626 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,626 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't buy Samsung products online, they don't obey their return policy and simply reject your return without any valid reason. Customer service doesn't reply to call or keep call on without any reply or disconnect without your acknowledgement. Specially Don't buy Samsung M8 Rs50k, if u r lokin for monitor, it's a tv only that can be used as monitor for a programmer as text quality is worst, horrible 😱 and not usefull at all🤬....you will get dispointed 🥺and samsung doesn't get it return just giving reason as device is as per website details.your will loose your money buying this. Instead of smart monitor sumsung should name at Samrt TV that can be used as monitor in emergency only😂”

Helpful Report

Posted 3 years ago

“There is no support for these devices you constantly get cycled back-and-forth through their fake a** psyche help page furthermore furthermore there are always files on my phone that I can not open when I tried opening phone kicks back a message that says there are no apps that can open this file with them why the f*** are the files on my phone if I can't open them furthermore I would like no files on my phone that I can't open because I don't know what they are then do why”

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Posted 3 years ago

“I upgraded my Samsung z flip 3 to 4 about two months ago because the screen had so many cracks in the middle hinge. Now, I slipped my phone from the table to the floor and it is totally damaged. This flip phone is so fragile and sensitive as the person who is working in the Samsung repair stores told me when I went them to fix it. Worst of all, it has been only two months and they don't give me warranty repair because I slipped the phone one time and the phone is in total useless. When I had apple phones, I dropped the phone so many times and never had this problem. I am not buying any Samsung phones from now on, so fragile compared to the high prices with deficient services.”

Samsung 1 star review on 24th November 2022

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Posted 3 years ago

“I bought a refrigerator on line from Samsung web site on 10/18/22, then I called and cancelled the order because I found a better deal from Costco. The refrigerator was never delivered and the order was cancelled before the delivery. It has been 4 weeks and we have not received a refund from Samsung. Every time we call we get tossed around from one line to another. I am not sure if I should contact the authority or an attorney. I have never dealt with a situation like that.”

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Posted 3 years ago

“Samsung S22 ultra is a worthless mobile to buy Screen can get crack by itself and will get no support The only support will be pay and forget ur mobile for 1 month”

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Posted 3 years ago

“Nothing but a bait and switch company. I have been a Samsung phone customer since the Note 4 (currently have the S22 Ultra), and a fridge. I got a birthday $25 E-certificate in my email, went to use it on something for $18. Put in the code, and it wouldn't work. After 2 hours chatting with them, I was told I need to spend $60 in order to use it (nothing stating such in my email). So they escalated it to a team who would get back to me in 24 hours. 24 hours later, I got an email that was for 70% off samsung.com. I went to purchase a new TV from them (now willing to give them $500 after the 70% off coupon), only to go to checkout, and see I have fell for the bait and switch again. I chat in again, 30 minutes later, the Cedric said he couldn't help because the coupon was only for cell phone and cell phone accessories (which again, nothing stating such in the email, even in the small print), and to call them. So I did... 1 hour and 10 minutes later, the person told me that it was only for cell phone and cell phone accessories, and then hung up on me. So I called back the next morning, and spoke with Blight. I explained everything above, he tried to create a cart on his end, and placed me on hold while he did that. Next thing I know, Kathrine in National Promotions is answering the phone and I have to explain everything again. She couldn't help me. So she transferred me to Lachelle in ecommerce, and at this point, I just ask for a supervisor. So Lachelle got me to Adrian. I explained everything (again...). He said he couldn't do anything and there wasn't anyone else to escalate things to. So, save yourself the run around and all the bait and switch things they are doing. I loved my phones but I know there are other phones out there and much cheaper at that. Do get ANYTHING Samsung because they honestly don't care about anything but the money, not the quality of care or customer service. 0 STARS!!!”

Samsung 1 star review on 23rd November 2022

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Posted 3 years ago

“I thought I was just feeling insecure when my fiance would just be on his phone at odd hours, until I decided to take a chance to know, knowing is better than self doubts and it was exactly what happened when I employed the services of this particular group I came across by chance to help check his phone out into. Now I know when he’s telling the truth and how to curtail him, I think it is not a drastic step if it'll make you feel better. My life got better, I stopped using my precious time to bother about his indiscretions and channeled my energy positively. SUPPORT@HACKERSPYVILLE.COM”

Samsung 5 star review on 22nd November 2022

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Posted 3 years ago

“Worst company i have ever dealt with. I have issues with my phone so they want me to send it in to repair but stay without a phone for the time it's being fixed. I have never seen a company that just doesn't care about it's customers like that.”

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Posted 3 years ago

“Very poor service. I bought the washing machine long time back but no-one came for the installation”

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Posted 3 years ago

“The customer service was horrible I call Samsung because the back of my phone melted where the speaker is its under warranty but I would have to send my phone to them they would check it out all the while I was going to be without a phone because they would not send out a phone I could use while there working on mine and I would have to pay for a phone bill when I didn't have a phone”

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Posted 3 years ago

“If I could give a half star I would have. We have bought Samsung products for everything phones, washer, dryer, dishwasher, stove and fridge. This review is for the fridge it's absolute garbage it constantly freezes up and stops working we work hard for our money and this was completely wasted money up to this point we were very happy with our Samsung products but now thinking of making a switch as this was such a disaster. Please do yourselves a favor and don't waste your money on a Samsung fridge.”

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Posted 3 years ago

“Worst Experience ever, received a broken tv and then they wanted me to wait a month to get it fixed or returned before I would get money back. Never buy direct from Samsung. Terrible Terrible Terrible”

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Posted 3 years ago

“I Purchased a Ultra HD 43" TV from the Shop of Roorkee City , but there is a problem in the product. The problem is the vision , I am not able to see the picture in the same quality from the 30 Degree angle . i have complaint many times in the customer care, on 9th an engineer visit and satisified with the problem but your company is not responding well. my latest complained number is 4359766096. Please help me to get my money refund. Your product is not good , sorry to say that. Also you can check the videos and pictures available in the WhatsApp chat and in the engineers report . If your company has this type of attitude then how will you survive in the market? even local products are providing good quality and support. They are not refunding any amount , this is a fake company. if your want more review ,My Mobile number is +919012981298”

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Posted 3 years ago

“Even 0 is the option I would be happy to give 0 or negative. Not standing to their own gives offers.”

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Posted 3 years ago

“Samsung Reference: 4354752758 I am lost for words with the way Samsung had behaved towards my case of a faulty product and refund processing. It's been 3 months since I filled out the required documents after the technician had physically inspected and confirmed the faulty product. Until now I haven't seen any progress except that I am being told it will happen, not sure when. I am not sure whether the TV will be picked up or not but they are holding my money ($1500) for months now. This is utterly ridiculous and disrespectful behaviour towards a consumer. I am vexed of chasing these guys, every time i send an email to bg.voc@samsung.com. I get a new case manager responding that it has been escalated. I just don't understand why I cant the same case manager follow up until resolution. This shows how sick there processes are”

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Posted 3 years ago

“I was a big Samsung fan and have many of their products but will never buy Samsung again. Had an issue with my new phone purchased directly from them just 6 months down the line due to a faulty product. They have been lying to me through their support agents both on chat and on the phone. A month later, I still don't have a phone and received ZERO communication from them. Not a single email or call. I will never buy another Samsung phone again. GARBAGE service!”

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Posted 3 years ago

“Contacted Samsung about icemaker malfunction, technician sent me a ticket with appliance repair info within minutes. This was on a Friday afternoon, the following Wednesday the icemaker was been replaced and is working perfectly.”

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Posted 3 years ago

“Your warranty is the worst. 8 hrs of runaround on the phone. I will never buy samshit products again.”

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Posted 3 years ago

“NEVER EVER BUY FROM SAMSUNG.COM. THEY ARE THE WORST AT DELIVERY AND CUSTOMER SUPPORT. I had ordered the latest model of Samsung Bespoke refrigerator from Samsung.com on 26th September 2022 which was scheduled to get delivered on 21st Oct. Which with no notification got rescheduled to 31st Oct. Again, with no notification got rescheduled to 16th Nov(today). When we tried to follow up with Samsung and their delivery parter XPO, they said it will get delivered today without any doubt. But, yet again the delivery was rescheduled without any notification. And when we tracked the delivery online, the status said delivered. On talking with XPO customer service, we only heard a "Sorry" and that we don't know what happened. On talking with Samsung customer service we heard another "Sorry" and they connected us back to XPO to whom we had already spoken. We have been without a refrigerator since 2 months with just a word "Sorry" from people we are never going to talk with ever again. We have found no solution from either party and they do nothing about our frustration. For a customer in need of the product, a sorry from this careless company is not at all helpful.”

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Posted 3 years ago

“Samsung has been taking me on a ride since 8 months now. I had purchased a Samsung S21 device 8 months back and they had a promotion to get a free gift and the option was Samsung buds2. All got approved to be shipped and I never ever got it. There were numerous emails and numerous calls everytime I have been asked to be rest assured as they will escalate the matter but I am really not sure if they did anything. Its all a lie. At the end they say oh we closed the incident and the resolution is we initiated a refund but you wont get it because this was part of a promotion. This is a ridiculous outcome. So basically the moment you happen to have a problem with an order just have no hopes for it to get resolved as either they are a scam to not fullfill their promise or they have hired incompetent staff who cant do their job. I am never going to buy any more Samsung gadgets in my entire life as I cant take this level of torture by someone.”

Helpful Report

Posted 3 years ago

Samsung is rated 1.3 based on 4,626 reviews