Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,573 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,573 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung is no longer reputable brand, I was a loyal long term customer and trusted this brand and purchased all my appliances for my new house, now I regret a lot. first of all they use very cheap quality materials (plastic, metal) that breaks, crumble and cracks. my fridge drawers got cracks within 6 month. my oven stove which was only a year and 4 month old got broken. it was latest model with smart display which stopped working all of a sudden, because of that now can't turn my oven on. I got estimate for almost $1000 to replace the part which I personally think ridiculous. Samsung wiping there hands of the issue. Internet is full of people with the same issue with class action suits in the US and in Quebec. Samsung knows of the issue but do not take responsibility, Will never purchase a Samsung product again knowing this. and do not recommend anybody to purchase this brand, you will get a lot of unwanted headache for yourself.......!!!”

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Posted 2 years ago

“Samsung air conditioner service very weast. Pls don't buy Samsung a/c.”

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Posted 2 years ago

“My washing machine less than 2 years old had a stuck door. I couldn't open it. So I called wanting to know how to fix it. I got somebody who had no clue, was reading answers. I was told to unplug the washer for 10 minutes to see if it would reset. And then the customer service agent abandoned me!! 12 hrs later I got a message asking if everything was taken care of and to do a survey. Unbelievable!. I ended up having a hire somebody and spent way too much money on something I could have done myself.”

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Posted 2 years ago

“Buyer Beware! If you are considering purchasing a Samsung product, you better pray you don't have any problems with it. My chromebook caught on fire and burned a large hole in my couch, surprisingly didn't burn my whole house down. I have been in contact with Samsung at least 20 times, spending hours on the phone, and no resolution. You will talk to a representative and then they will tell you that somebody in higher management will call you back in 24-48 hours. TRUST ME, you will NOT receive a call back. Live and Learn, no more Samsung products for me.”

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Posted 2 years ago

“My wife's z flip3 phone became un responsive so I called samsung to get It repaired they told me it was still under warranty since it hadn't been a year since we purchased it, so I sent it to them and they say it my fault that the phone is malfunctioning the phone has never been drop or anything else so they say I have to pay for the repair ( not going to do that) so they ship the phone back, but it's worse than it was when I shipped it to them and they won't accept responsibility. I will never buy another samsung product again and I getting rid of everything samsung in my house,I wish I could give zero stars.”

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Posted 2 years ago

“Less than Four years old my SAMSUNG Electric Range NE58*9560 burned up one of the four heating control boards. Even though the warranty stated that the glass cook top was under warranty for five years, Samsung refused to reimburse for the parts. I also had my SAMSUNG side by side refrigerator/freezer die due to a sensor that went bad TWO times in SIX years. I replaced the SAMSUNG with a General Electric re-frig/freezer that works wonderful and have a fantastic ice-maker compared to the SAMSUNG. I never again buy any SAMSUNG products, they are not worth considering.”

Samsung 1 star review on 11th August 2022

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Posted 2 years ago

“When having trouble getting through a factory reset on my phone. Samsung support sent me in a circle, a whole 3 different people. I then asked what I could do and they sent me to a 3 party company that did repairs on phones. I then asked if I could stop the reset, and they only gave me the answer that they wouldn't recommend it, since it could destroy my phone. As they didn't give me a solution to any issue I went to google myself and found one after a lot of searching. but the 2 minute video that google helped me find gave me the solution to not really stopping the factory reset but to force the reset through the searching for updates, making me get into my phone in less than 5 minutes. Just by taking the simcard out shortly and then putting it in again after the reset came through. I am now in the process of getting the backup file installed. Thanks for nothing Samsung Support, you where utterly useless.”

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Posted 2 years ago

“I purchased a Samsung refrigerator from the Samsung company. Upon delivery, it was damaged. So I did not accept delivery. I called Samsung that day to start the process regarding my refund. It has been one month and I still have not gotten my refund. I call the company every other day to ascertain the status of my refund and no one at the company can give me an answer as to when I will receive my $2200 refund. I will be contacting an attorney with respect to this matter.”

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Posted 2 years ago

“Samsung sold me a phone stating that it would work for all carriers then when it didn't refused too repair or replace I'm going too apple”

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Posted 2 years ago

“Samsung service center has provided me the worst customer care service that I've ever had. My s21 plus phone went black all of a sudden on July 5th, conveniently a couple of months after my warranty expired from Best Buys (where I purchased it at) on May 28th. When I looked up the problem it was called the "Death Screen" that a lot of s21 and s22 phones are experiencing. I did not drop my phone or damage it in any other way. To me this is like a recall issue that they don't have a recall for. I called Samsung and they agreed to send a repair slip and extend my warranty so they could repair my phone free of charge. I mailed my cellphone to them July 7th, 2022 and they received it on July 12th, 2022. On the 14th of July I was updated that my phone was in the repair center ready for repair and that was the last time I heard anything about my cellphone and it's August 10th, 2022. Everytime I call they hustle me into thinking that they are overwhelmed with calls and repair orders, they leave me on hold for very long periods of time (I'm talking hours), they make me feel like they are attached to my specific case and they will call me back the next day with more information, they lie and say they will email me with an update later that day... It's so many lies they tell and they use the same name for most of the sales agents so that you can identify who you are talking to. Goutham Chowdary is the standard name they use when I could be talking to Billy, Bob, or Brandon and would never know. The male agents are truely dismissive and just say um hmm um hmm um hmm while you are trying to speak, so damn rude! I'm starting to think that instead of customer care they are a paid sales team that they use to gaslight people who call in while they do whatever with your electronics. Samsung has truly let me down and their service has tremendously downgraded from my last repair when they came out with those waterproof cellphones that they promoted wouldn't damage under water. All I want is my 1k dollar phone returned in repaired status and they are taking advantage that they are so far away from customers.”

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Posted 2 years ago

“Samsung factory warranty worthless? Who can go 10 days with out a phone? TLDR: from my experience so far. the warranty policy feels like its designed to avoid taking responsibility for defects. First of all. Does a tiny crack on the screen cause a charging port defect? How do you mess up a type c port designed to be resilient? Before my 1 year warranty ended on my phone. My charging port went out. Verizon said we can't exchange it due to a tiny crack on the top corner of the screen. After talking with Samsung I was told it would be fixed under warranty, just bring it to asurion ubreakifix for the charging port repair. At the store I was told due to the crack, they won't fix the charging port. I asked but it wasn't due to the fact they need to remove the front screen (they said it was doable to go through the back panel). The reason given was the phone may not be waterproof??????? Because that's more important than a phone that charges right? Got on the phone with Samsung in the parking lot(very nice service rep lady). She spoke to her supervisor and the people at the store. The only option left was mailing the phone in with 7 business day turnaround time (more like 10 human days). Who can go with out a phone for 10 days? This policy is not realistic. I'm sure Samsung is not stupid. Is this done on purpous to avoid fixing things?”

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Posted 2 years ago

“Samsung sucks! Two weeks ago two Samsung techs visited to look at our 2017 refrigerator that wasn't getting cold and made a loud grinding sound. Of course, it worked and sounded great when they were here. The techs did nothing but charged us $140 for the service visit. The the senior tech did say that if something went wrong in the next 19 days the next visit would free. So two days ago the grinding sound came back worse than ever. Called Samsung to get another tech visit only to be told that the last ticket had been cancelled and that we'd be charged another service fee for the next visit. Utter BS. The attendant did not allow me to speak to a supervisor and kept me on the phone asking me the same questions over and over and over. Samsung sucks. Their appliances are cheap and their customer service non-existent. DO NOT BUY.”

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Posted 2 years ago

“I bought a phone in late June. Bought a screen protector and case in July then unboxed it in late July. In early August I inquired with Samsung if I could return the phone for a higher end model. Answer: No. I then asked if I could trade it in. Answer: Yes at 20% of what I bought it for. I know a person who just traded their iPhone for more than 50% with Apple and it has a scratched screen. Samsung is a moneygrubbing, unappreciative excuse for a good company that should not be allowed to operate in bad faith as this case. My advice. Do not buy Samsung particularly directly as the grace period is only 15 days. From now on I am an iPhone person. All they had to do was be a little more flexible and they would have retained an old customer for life.”

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Posted 2 years ago

“Customer service is the worst. it been 2 months and i still haven't gotten my money back on two orders in which I refused delivery. items when straight back to Samsung. I have spoken with them 5 times. They said they had a back log like that's an acceptable. I think that BS. Go by from somebody else. I WILL NEVER BUY SAMSUNG AGAIN!!! Can you get less than one star?? how about -5 star!”

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Posted 2 years ago

“I upgraded a few months ago to the S22 ultra (from the S21+), and I received a lemon, (the phone would not charge, a whole night would charge to 50%). So I reached out to Samsung, and they said they'd send me a replacement, which had to be done by me "ordering" a new one, and also lose $150 in the promo I had... (besides for the ~4 hours spent on the phone with them) BUT... ok, it is what it is, I'll lose the $150, and get a good phone, right? Wrong! 3 months later, the phone does not want to connect to service (I tried a different provider, new SIM, reset, Verizon store, ubreakifix store, and they all said it's the phone) So, I figure I'll just call Samsung and get it fixed by warranty, but the only way they can fix it is if I send it into them and wait a week or 2, I can't really afford that as I don't have a second phone, and I explain that I even already did the walk-in "support request" who said the phone is a lemon, but nothing helped, and it seems the only way for me to get Samsung to stand behind their product is by not having a phone for 2 weeks, I can't do that, so I had no choice but to get a replacement via my insurance which cost me another $230... I actually used to be quite a fan of Samsung, I have a phone, watch, tablet, and earbuds from them, and they're all quite good (except for the buds... and now the phone). But I'm afraid they're going down in quality, as 2 phones in a row to be lemons is quite unheard of!”

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Posted 2 years ago

“Don’t buy Samsung appliances. We bought a refrigerator, range, microwave, dishwasher, washer and dryer, all Samsung, in about 2018. Since then, we have replaced the dishwasher on warranty, but the replacement then also broke. We finally replaced it with a KitchenAid, probably went a year with no dishwasher waiting for parts and service. The dryer main control broke and we had that replaced. Not on warranty, they seem to wait until just after the warranty expires before it breaks. More waiting and $$$. We have now been waiting for a main control “motherboard” ? for the washer for several months, told it is not an available part and they don’t know when it will be. The washer stops mid cycle multiple times. It takes a day to do a load. And the icemaker in the fridge has never worked properly, it melts all over everything. The letters are coming off the microwave, but it still seems to work OK. Buck up a bit and get something more reliable!!”

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Posted 2 years ago

“I purchased a fairly expensive range model NE63T8711SS. Once I started using the range, I realized I did not get the temperature probe that plugged inside the oven. I contacted Samsung on Twitter, I had two different agents tell me the part was on order and provided order number and time frames on receiving the part. Then after the part not arriving, and with no contact from Samsung, I inquired about not receiving the part only to be told the order was canceled. Poor customer service and no effort towards building brand loyalty, even though Samsung had been our go to grand.”

Samsung 1 star review on 7th August 2022

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Posted 2 years ago

“I purchased a Samsung S21 Ultra and opened a payment account through them. 1st they never contacted me through email, by phone or by mail as to where my payments were to be made. When they hit my 100% ontime credit score I noticed right away and was given a number through CREDIT KARMA. So I called and set up auto payments. They hit me again for the automatic payments not covering the previous balance. I told them I nolonger needed the account and will just pay the phone off in full. So I went ahead and paid the remaining balance in FULL. Since that I have been hit for TWO additional missed payments. Obviously I am done with the company for life but hopefully this review can save some people from a headache.”

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Posted 2 years ago

“they don't stand behind their products. Bought a range, surface is already peeling (have it 5 weeks used 3x) and they are blaming me for, I don't know, putting a pot on top of it instead of just holding it above and letting it hover so it never actually touches the surface. They'll just say customer damager. I've had it 5 weeks and used it 3x and I only use their recommended cleaner Cerama Bryte. I've had glass top ranges for over 15 years, this has never happened before. It's brand new and already looks like garbage. Samsung is a garbage company that doesn't stand behind its products”

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Posted 2 years ago

“The worst customer service hands down. I’ve had two Samsung phones that didn’t even last my two year term and my Samsung fridge has been down for a week now. No one has even come out to look at my fridge yet let alone fix the thing and it’s brand new. Customer service is the worst I’ve ever dealt with, no compensation, no help, completely useless. Samsung does not stand behind it’s product and will do absolutely nothing to help you or compensate you. Save yourself the time hassle and headache.”

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Posted 2 years ago

Samsung is rated 1.2 based on 4,573 reviews