Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

“I bought one AC - model AR18RV3JHMCNNA -on 02/09/2019 paying INR36000. The product started malfunctioning after 18 months,and failed to cool the room even after 2/3 hrs of operation. The men from d local service centre detected leakage of gas and refilling of gas done in September last year. But no noticeable change in service did take place. This year during the heat wave in July-Aug the unit failed miserably to cool the room even after hours of working. The service centre reported that the leakage had not been repaired last year,and so there was no gas. They assured the defect got repaired this time and I paid a bill for INR 3800. To my specific query, the service centre replied that no guarantee could be given against gas-leak beyond 3 months. I then preferred a complaint against supply of a defective product that has been compelling me to incur a recurring expenditure of 10% of its cost price towards refilling of gas every year since it's purchase in 2019. Will it not prove a 'white elephant' for me? I, therefore, demanded justice from this leading global manufacturing co by highlighting the points detailed above. I emailed to the service head in India, its Indian CEO and even d global CEO. But no action has been initiated even after 3 weeks of my complaint. My demand is replacement of this defective article. I admit such replacement may be an exception as it's beyond the company's policy. But exceptional thing demands exceptional treatment also. Hope right thinking customers will find logic in my demand.”

Samsung 1 star review on 29th September 2022

Helpful Report

Posted 3 years ago

“I tried to purchase a Zfold 4 Sept 26 and selected to trade in my pixel 6 pro for $800 trade on value. Upon going to my cart the pixel 6 pro trade in still showed in the basket but with a $0 trade in value. I reached out to customer support chat and they told me to contact ecommerce team. I was instructed by the ecommerce team to use their link to check out with still showed $0. They said it was a technical error and to place the order anyway and the correct balance would show within 3buisness days. I purchased the phone and transfered everything to my new device and received and email today stating they will now not take my trade in because it's not on the order. I called support again today and after being hung up on and switched to another dept I was told there's nothing they can do to give me my trade in credit. That I need to return the device and order it again. Between yesterday and today they have dropped the pixel 6 pro for trade ins so basically I'm out of luck. This is so wrong that two employees told me to just order that they would be able to retroactively apply the credits just to be told by another they cannot and it cannot be escalated.”

Helpful Report

Posted 3 years ago

“I have had 2 Samsung washers break down in 1.5 years. Both broke in the same manner, weights broke that stabilized the drum. First time I received an e coupon to purchase a new one through Samsung.com. Then that one broke! It’s been 3 weeks going back and forth with Samsung to exchange it! They give me the run around and ask for different pictures and documents more than once. They supposedly give you their direct office text number but it’s been the same # for all the different agents I’ve spoke to and they don’t even respond to the texts. So there you go having to wait on hold on their phone line. If I could i would stay away from Samsung appliances.”

Helpful Report

Posted 3 years ago

“Ordered a tv from Samsung uk for next day delivery and paid extra, the tv was got lost between their warehouse and the delivery company. After 3 weeks of me try to get any where with Samsung to either give me my money back or send a new one out , I ve managed to get the track the tv to a warehouse 70 miles. I had to drive and get it because the courier was missing paper work and couldn’t book it out for delivery. Issue 2) 5 months on and the tv keeps turning it self on and off. I call Samsung who do a remote check on the tv and say yes we can see that your tv keeps rebooting. Please send us videos of the issue. I send the videos then it takes them 5 days to get back to me saying it needs to be im mp4 format, the only recording device I have is a iPhone and have no idea how to convert stuff in to mp4. I ask why they can’t either replace the tv or send out a repair person to be told that’s not how it works. They need the video before doing anything. We are now on week 5 or trying to get the 5 month old tv sorted which cost over £2k and has 5 years warranty. Still getting no where. AVOID BUYING FROM SAMSUNG SHOP UK.”

Helpful Report

Posted 3 years ago

“Worst experience, and I do not recommend to buy any device from Samsung as they send not working devices, when you try to contact them within the 14 days period to get it replaced they are delaying the problem solving asking to reset system check the sound and try to call in few days. Then when you call them back to say that the problem is still there they say... Ups, sorry you are not within your guaranteed period. Doesn't matter that they have an info that you called them few days earlier to try to resolve a problem. Highest level of fraud!”

Helpful Report

Posted 3 years ago

“stay as far away from such scammers as possible”

Helpful Report

Posted 3 years ago

“I ordered a tv from Samsung on the 15th September the order was cancelled on the 17th September and not delivered I rang this morning the 26th September only to be told I would have to wait another seven to ten days for a refund on a tv that was not delivered avoid at all cost plenty of other suppliers out there”

Helpful Report

Posted 3 years ago

“I don’t know where to start with this company. We have a Tv from them and it is the worse tv ever. We have a Lg and absolutely loved it. We have had no problems, with the Samsung Tv it decides to turn itself on and off, even if I don’t have the remote. Onto the next device, we have a Samsung refrigerator and the ice machine does not work. It was recalled, and it took us over a year for someone to come out and install a new part of the icemaker. Now the icemaker does not work again I am very disappointed and disgusted with the customer service and their appliances. we have slowly been buying other appliances that are all LG because their customer service is amazing and their appliances have had no issues.”

Helpful Report

Posted 3 years ago

“They will not help unless it benefits them. My phone has two types of software and it updates twice a week. They absolutely are the worst. Every update slows down my phone. They force you to buy new and they still have control over your phone with there software. Worst service ever. Test their support at least 50 times and ever time you have to start over with your issue.. in the end no help at all. But they sure wanted to sell me a new one. I caved and bought new. After I paid for the "good deal" I got message saying I had to trade up for deal. That was after I paid. They scammed me. Going for a Sony Unsatisfied customer.”

Helpful Report

Posted 3 years ago

“ Horrible Service after the Sale i have been trying for 7 days to get someone to respond to me regarding my new dryer installation. A company called xpo logistics delivered it and they did not have the right part to finish the installation. i think it's the vent, but not sure because the person was unclear. He led me to believe he would get back in touch, but he did not. I called them and also Samsung service. no response yet. i was on hold with samsung service for nearly 4 hours. Was hung up on. The chat keeps booting me out as well. I am still am unable to use my new dryer. Lastly they refuse to post my reviews. They moderated it. They have lost a customer 😕”

Helpful Report

Posted 3 years ago

“Chutiya company chutiya product hai inke …. Loode hai yeh sb madarchod”

Helpful Report

Posted 3 years ago

“I have a fridge from samsung. It was making a noise and then stop working. Replaced fan and motherboard because it wasn't cooling the fridge. I have lost about 1000 bucks in groceries . Their warranty sucks. Just because they didn't see it had no cooling issues but the photos say otherwise. Screw samsung up their butt hole. The lady was cool. I'm never buying samsung again. I'm changing all my samsung name brand stuff. They suck.”

Samsung 1 star review on 23rd September 2022

Helpful Report

Posted 3 years ago

“Samsung We bought a washer and dryer set in November 2018. After the first year we started experiencing issues with both the washer abd dryer. We bought them brand new and they’ve had to come out to service them on 4 differnt occasions (9/2020, 5/2021 - twice, and 9/2022). This most recent experience was the last straw. I placed a call ladt week Friday (9/9/2022) due to the washer not being able to complete a full revolution. I was informed that someone would reach back out to me within 24-48 hours. I never received a phone call or voicemail, only a text informing that our product was out of warranty and essentially asking if that’s ok because there would be a fee. I replied yes to the text and didn’t hear from anyone. I ended up having to call back on Monday only to be informed that “the service company was hesitant to reach out to you, because your product is out of warranty”. Finally, they schedule someone to come in on Wednesday (9/14/2022). The gentleman was professional, however, he left the washer pulled out with the parts on the floor, which was not ok. He informed me the there was a part that was needed, so he was going to order it. I followed up on Friday, which I was informed that the part was ordered and they’d have to get back to me. I called back on the following Monday (9/19/2022) and still nothing. I called back again today only to find out the ticket had been cancelled and I was instructed to contact Samsung for accommodations. There was no communication. When I spoke to the Samsung representative, I was informed that the part was on back order and there was nothing that could be done. I explained to him that this had already been a terrible experience due to the lack of communication and that they gave me an extended warranty. They transferred me to a different department for trading and/or reimbursement, where I was informed that they wouldn’t be repairing, replacing or reimbursing the washer because it was out of warranty, even though there was an extended warranty in place. They didn’t even try to resolve the issue. I am a nurse and I wash my scrubs regularly and it’s sad to see that this is the way Samsung treats first responders in the world of Covid19. We’ve had so many issues with our Samsung products and we’ve come to realize that, compared to other companies like LG and Whirlpool, Samsung’s washer and dryer quality is subpar, just like it’s customer service. We will never invest in any Samsung product in the future.”

Helpful Report

Posted 3 years ago

“Samsung We bought a washer and dryer set in November 2018. After the first year we started experiencing issues with both the washer abd dryer. We bought them brand new and they’ve had to come out to service them on 4 differnt occasions (9/2020, 5/2021 - twice, and 9/2022). This most recent experience was the last straw. I placed a call ladt week Friday (9/9/2022) due to the washer not being able to complete a full revolution. I was informed that someone would reach back out to me within 24-48 hours. I never received a phone call or voicemail, only a text informing that our product was out of warranty and essentially asking if that’s ok because there would be a fee. I replied yes to the text and didn’t hear from anyone. I ended up having to call back on Monday only to be informed that “the service company was hesitant to reach out to you, because your product is out of warranty”. Finally, they schedule someone to come in on Wednesday (9/14/2022). The gentleman was professional, however, he left the washer pulled out with the parts on the floor, which was not ok. He informed me the there was a part that was needed, so he was going to order it. I followed up on Friday, which I was informed that the part was ordered and they’d have to get back to me. I called back on the following Monday (9/19/2022) and still nothing. I called back again today only to find out the ticket had been cancelled and I was instructed to contact Samsung for accommodations. There was no communication. When I spoke to the Samsung representative, I was informed that the part was on back order and there was nothing that could be done. I explained to him that this had already been a terrible experience due to the lack of communication and that they gave me an extended warranty. They transferred me to a different department for trading and/or reimbursement, where I was informed that they wouldn’t be repairing, replacing or reimbursing the washer because it was out of warranty, even though there was an extended warranty in place. They didn’t even try to resolve the issue. I am a nurse and I wash my scrubs regularly and it’s sad to see that this is the way Samsung treats first responders in the world of Covid19. We’ve had so many issues with our Samsung products and we’ve come to realize that, compared to other companies like LG and Whirlpool, Samsung’s washer and dryer quality is subpar, just like it’s customer service. We will never invest in any Samsung product in the future.”

Helpful Report

Posted 3 years ago

“I have bought several phones from Samsung. Each of my phones have had issues. The Samsung Mini had a blue dot on every picture that I took. The second phone was S8, it had a very bad speaker. The last phone was the S20 FE 5G. I have a problem after another. First it was the speaker. Samsung said that it was the network provider and there was nothing that they could do. I went to the network provider and they re-set my phone about 5 times and changed the sim card . Than, I could not make any phone calls from my phone and when someone would call, it would go straight into voicemail and the phone would not ring. Than it was the colour of my pictures. Now, the phone does not connect to WIFI. I have called Samsung several times, and I have gone to their service Centre in Mississauga 3 times. The people there were very helpful. I called 1-800-SAMSUNG several tomes. I have been hung up twice. I called Customer relations and they said that they cannot do anything for me and that I have to go get the phone fixed and they refuse to give me a replacement. The phone is under 1 year manufacture's warranty. They only cover labour and parts and ounce the warranty is over, they will do nothing for you. Samsung keeps saying that it is not the phone and it is the network provider. The network provider says that it is the phone. The time spent and stress that this has caused me, I will never buy a Samsung product again. I will tell everyone that I know about my experience. Samsung has sold me a lemon and refuses to do anything. I have to pay out the phone and get a new phone. The phone is not reliable and customer relations will not help and refuses to help.”

Helpful Report

Posted 3 years ago

“I just bought a Samsung dryer, the install service, and the removal of the old dryer from samsung.com. The installer dropped the machine, told me that they couldn't install nor pick up the old gas dryer, and left. I tried to call Samsung support and got stuck on the voice music for 4.5 hours before I hung up. There is practically no number or web that you can contact for delivery and installation service. I am so mad that I want to return the entire machine and get my money back.”

Helpful Report

Posted 3 years ago

“I purchased a Samsung refrigerator which I thought would be perfect for my needs. However, after having it in my home, I believe it is by far one of the worst appliances I have ever purchased. I would love to know if their product engineers took time to place items on the shelves or tested the product for other everyday features and occurrences. First, I can’t get a gallon of milk in the fridge, it only fits in the side door or if I flip up part of a shelf. Doing this , either th milk spoils easily in the door or someone knocks the milk off the shelf since it has to sit right up front of the flipped door. I have resorted to a quarter gallon in the door and it still tends to an inconvenience. Next, the back of the fridge protrudes in a semi cylinder shape into the fridge in from top down taking up valuable space and not allowing things so to sit flush in the fridge. Now as for cleaning it- the produce drawers have an overlap towards the front which trap tiny pieces from produce leaves etc. which are impossible to clean. It has taken me a long time to decide to write this review considering I don’t ever feel the need to reach out and rant about my disappointment, however each time I clean my fridge I am further disgusted with this appliance.”

Helpful Report

Posted 3 years ago

“Everything”

Helpful Report

Posted 3 years ago

“I purchased the 75" Class QN900A Series Neo QLED 8K UHD Smart Tizen TV and it delivered on 12/20/2021. On 9/10/2022 I turned the tv on and it had a big black square in the middle and there was no picture available. I called Samsung and they sent someone out the next week who said it needed to be repaired. Now more than a week later the parts are still on backorder but they will not replace the TV. My entire house is full of Samsung (refrigerator, dishwasher, washer, dryer, gas range, microwave, dishwasher, oven and 4 other tvs). Less than 9 months and now I will have a refurbished tv if this one is ever actually repaired. This kind of service tells me that Samsung needs to stick to cell phones. I guess they will let me wait another 3 months until the warranty runs out so that they don't have to do anything to fix it. Sony has much better customer service.”

Samsung 1 star review on 20th September 2022

Helpful Report

Posted 3 years ago

“We finally today actually got a refund ..that is why one star The process was a nightmare with hours and days on the phone with customer service .mostly people with thick accent so hard to understand Each person we spoke to was polite and did try to help but didn’t seem to know how ..finally we got a person that directed us ..but we went threw so much anxiety..I will never buy anything from Samsung because of customer service….advise if you are dealing with customer service ..hang in there eventually you may find someone that actually can help ..it is like winning the lottery….”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Samsung Reviews

Phone:

Email:

Location: