Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,573 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,573 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had bought Samsung a12 mobile , within a month I got display issues ,then I request to refund service centre refused to refund but they gave service Now it lost vibration and the model has no sensor so it would not find north and south poll so it leads me to wrong way in navigation and twice I escaped from accident so its one of bad quality mobile .”

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Posted 2 years ago

“Worst customer service I have ever experience! Don't but a Samsung tablets without the extended warranty because the product will break within a month of the one year purchase and Samsung just laughs all the way to the bank!!!”

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Posted 2 years ago

“Words can’t describe how terrible samsung customer service is. Ordered the BeSpoke fridge, first delivery was canceled due to the fridge being damaged. Second fridge (2 weeks after order placed) was brought to the front door with a massive dent in the back, damaged fridge refused at delivery. Multiple attempts on the phone and MULTIPLE hours on hold with no agents available, then if you did get an agent they would say one moment please, just to place you on hold for hours and never come back on the line. After days of calling and countless hours wasted was finally able to reach an agent. Agent refused to give any information except the name Robert and said he is not allowed to give a operator identification #. Also refused to give any management contact information and was placed on hold several times during the call. The proposed remedy for the 3rd fridge delivery was another 2 week wait, which would make an entire month of living out of ice cooler for a fridge since the old one was removed for the install. I was finally able to cancel the order and will never buy/own another samsung product in my life. Don’t EVER go with samsung, you will surely regret it!”

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Posted 2 years ago

“BUYER BEWARE! Worse experience ever. I ordered a Bespoke fridge online with Samsung on 6 July. I got an automated call confirming details of my order. The automated call was not relaying information correctly; it just kept saying "one....one....one". All you heard was "one" and then the call hung up. The next day, the money was returned to my account but I never canceled the order. I went to the website to contact customer service which in itself was not easy. I was able to speak to a representative who couldn't provide any information and said she's transfer me to the appliance department. The first time she transferred me, the call hung up on me. The second time I called back, I got transferred to take a survey. At least I got my money back but I'm super frustrated I have to go back on the fridge shopping journey. NEVER AGAIN WITH SAMSUNG.”

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Posted 2 years ago

“Worst service ever, bought a smart watch and received it without the watch strap, which is so weird. And after calling thousands of times I had no solution for my problem. Would never recommend samsung shop. Horrible service and people.”

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Posted 2 years ago

“I had an s21 ultra. Loved it till the charge port went (has happened to every Samsung phone I have ever owned so it was expected) then I dropped it and broke the screen . They sent me the wrong phone for replacement then I had to go 2 weeks with no phone finally complained enough to get a replacement and they sent me a pink phone instead of black. Can't wait another 2 weeks without a phone .then I bought 2 pairs of galaxy buds pro and have had to send both pair in 2 times to have the same issue fixed . Will never buy another Samsung product again . Can't wait for Tesla to put out their phone. Samsung is the worst company to deal with. Zero stars . You suck samsung. But the customer service is good they at least try to help but then Samsung just screws it up anyway.”

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Posted 2 years ago

“The customer rep had a very strong accent, which would not have been a problem if she spoke slower. She also kept repeating herself as if I was stupid and it didn't solve my problem at all.”

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Posted 2 years ago

“I was frantic when I walked into Best Buy on Franklin in Boise on July 5th of this week. My phone was not working well. Ray, the Advisor, who sells Samsung products has a very calming presence about him. I immediately relaxed and felt calm when I was around him in the store. He got permission from Charlie, his supervisor, to give me a really good deal on a Galaxy S21...much better than I ever dreamed of. I was amazed how patient and attentive he was. I was so impressed that I also purchased a Samsung Smartwatch (which I love). Ray gave me a fantastic deal on the Samsung smartwatch also. I can tell that Ray really loves his career at Best Buy! I think he should get a huge raise and promotion because of his customer service, friendliness, and professionalism. I cannot thank Ray enough. Best Buy and Samsung makes the world a better place because of young men like Ray! Thanks, Ray! I will definitely buy more technology from you! Donna”

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Posted 2 years ago

“I was transferred to Samsung from sprint , I up graded to a s21+ on Jan 13th the phone speaker started echoing so I could hear or understand what was being said and when I turn speak off I can barely hear the other party speaking after speaking and being transferred from one department to another I was transferred to sprint then to Samsung warranty department where a gentleman told me Samsung had a promotion where I could trade the s21+ in and pay 99.00+ taxes of 155.95 for the s22 and both phone would be paid for which I found out July 5th was a lie after I traded in my defective s21+ which I'm still paying for at tmobile , I've bought 5 Samsung phones myself and my son and daughter in law have had defective Samsung now Samsung is saying they can't do anything about this lie their representative told me , there is no place in the USA to speak to a representative they are all in india or the Philippines who don't adhere to USA rules and regulations, so the lie and defraud customers”

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Posted 2 years ago

“I would give less than 1 star if possible. I ordered a Bespoke refrigerator online and that was the only good part of the whole process. NEVER order directly from Samsung. It has been over 1 month and I still don't have resolution. I had to return the product before delivery because delivery didn't happen (2+ weeks past due and never kept getting pushed back with no real explanation why). Each time I have worked with customer service I get the run-around to the point I think there is no one working there that can resolve ANYTHING. They owe me over $2000 and I am now on my 8th call with them and over 5 hours of either hold or trying to get help. I was also given resolution #s which seem to do nothing. I reported them to BBB to try and get help. Since my original order date it has been over 30 days. THEY ARE AWFUL!!!!”

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Posted 2 years ago

“Purchased a galaxy fold 2 $2500 phone. Opened the phone one day and the large middle screen had a black mark going right down the middle of the fold and spread out towards the edges. It was sent back to Samsung via JB HIFI who said they see this issue all the time with these phones. Samsung have claimed that it was dropped and it was my fault. The really interesting part was when Dennis from Samsung called me to tell me the bad news, wanted to charge me $900 to repair it. When I asked to see to report regarding the findings, he said no I will have to close this case if you don't accept the offer of $900 on the phone with him and I would have to go through the process again. He said this case had been escalated to him and was very rude about it. Sorry to put you out Dennis but that is your job. DO NOT BUY A SAMSUNG ANYTHING!!! I will now go to the ombudsman and go through yet another process. Clearly Samsung have no care or responsibility once they get their money. When you read through the reviews, its a common thread. Very sad. Thanks Samsung.”

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Posted 2 years ago

“Brought a tab 8+ for 850.... 3 weeks later I went to work, left it on charge and I came back to the glass next to the power button broken with hole Init with the glass listing upwards with burn marks, my tablet blown up so I sent it to repair with Samsung and they lied saying it was my fault, was accidental damage, I do not appreciate a company lying so I have to pay to fix it. Absolutely disgusting customer service. I was lucky to come home to a house. DO NOT BUY THE SAMSUNG TAB 8”

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Posted 2 years ago

“The picture on my Samsung TV disappeared and I phoned their service centre on 27thMay. An engineer told me on 31st May that I needed a new screen and it would take 1 week to arrive. When it did on 10th June, it was faulty, so had to be reordered. On 17th June, the replacement arrived which turned out to be the wrong part, so reordered again. I was told on 22ndJune that the correct part had arrived and it would be fitted on June 28th - another 6 days with no TV despite my having waited 3 weeks already. Finally fixed on 28th June. Absolutely shocking service, customer care non-existant. I will never buy Samsung again.”

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Posted 2 years ago

“I ordered Samsung Mobile and Charger. Expected delivery date was before 3 July. Today is 5 july due to poor service and support they are unable to deliver my phone. Samsung should close business in India if they can't fulfil customers order's seriously.”

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Posted 2 years ago

“Not really sure how good the customer service is because they make it impossible to talk to anyone about your Samsung account. Even when calling the number there is no option for Samsung account support.”

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Posted 2 years ago

“I want to give even lesser than a star review for samsung,worst customer service. so frustrating,long wait hours,people cant understand the customer,they just repeat what was given in manual. Never ever going to buy anything from samsung”

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Posted 2 years ago

“Purchased a Samsung fridge and the compressor went out 10 months later. After waiting for 5 days for Samsung to schedule a service call, Samsung approved a full refund of my purchase price. This was June 2nd. Today is June 30. I have submitted all required documentation for the refund and was told on 6/22 that I would receive the $1500+ into my Paypal account. I am still waiting. I have made dozens of phone calls amounting to over 1000 cell phone minutes to get my refund. I am told that my payment was processed on 6/22 and that paypal has my money. I have checked with paypal. No money transfer was ever made. I received email documentation from Samsung regarding the payment. There are 3 steps in the refund process. Only the first step has been completed. It has become obvious to me that I will probably never see my refund money. I truly believe that Samsung's refund process is nothing but a Scam. If you need to purchase a new appliance, DO NOT PURCHASE A SAMSUNG PRODUCT!!! Their customer service/refund process is non existant.”

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Posted 2 years ago

“Samsung S20 FE is the shittiest phone. Been using less than a year and the phone would only last you 6-8 hrs with just simple browsing and watching videos. Good luck if you play games. Specs are useless if it wouldn't last you a day. It heats up more than the planet Venus.”

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Posted 2 years ago

“Shity company”

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Posted 2 years ago

“Just spoken to technician Elliot but lost opportunity to complete the survey. Decided to try this route to give feedback because if the super service received. Thank you for the excellent help and advice.”

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Posted 2 years ago

Samsung is rated 1.2 based on 4,573 reviews