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Samsung Reviews

1.2 Rating 4,743 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,743 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 4th March 2026
Jessica
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
I purchased a Samsung refrigerator which I thought would be perfect for my needs. However, after having it in my home, I believe it is by far one of the worst appliances I have ever purchased. I would love to know if their product engineers took time to place items on the shelves or tested the product for other everyday features and occurrences. First, I can’t get a gallon of milk in the fridge, it only fits in the side door or if I flip up part of a shelf. Doing this , either th milk spoils easily in the door or someone knocks the milk off the shelf since it has to sit right up front of the flipped door. I have resorted to a quarter gallon in the door and it still tends to an inconvenience. Next, the back of the fridge protrudes in a semi cylinder shape into the fridge in from top down taking up valuable space and not allowing things so to sit flush in the fridge. Now as for cleaning it- the produce drawers have an overlap towards the front which trap tiny pieces from produce leaves etc. which are impossible to clean. It has taken me a long time to decide to write this review considering I don’t ever feel the need to reach out and rant about my disappointment, however each time I clean my fridge I am further disgusted with this appliance.
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Posted 3 years ago
Everything
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Posted 3 years ago
I purchased the 75" Class QN900A Series Neo QLED 8K UHD Smart Tizen TV and it delivered on 12/20/2021. On 9/10/2022 I turned the tv on and it had a big black square in the middle and there was no picture available. I called Samsung and they sent someone out the next week who said it needed to be repaired. Now more than a week later the parts are still on backorder but they will not replace the TV. My entire house is full of Samsung (refrigerator, dishwasher, washer, dryer, gas range, microwave, dishwasher, oven and 4 other tvs). Less than 9 months and now I will have a refurbished tv if this one is ever actually repaired. This kind of service tells me that Samsung needs to stick to cell phones. I guess they will let me wait another 3 months until the warranty runs out so that they don't have to do anything to fix it. Sony has much better customer service.
Samsung 1 star review on 20th September 2022
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Posted 3 years ago
We finally today actually got a refund ..that is why one star The process was a nightmare with hours and days on the phone with customer service .mostly people with thick accent so hard to understand Each person we spoke to was polite and did try to help but didn’t seem to know how ..finally we got a person that directed us ..but we went threw so much anxiety..I will never buy anything from Samsung because of customer service….advise if you are dealing with customer service ..hang in there eventually you may find someone that actually can help ..it is like winning the lottery….
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Posted 3 years ago
Samsung support Ticket # 4166477526 It is very disappointing that Samsung doesn't care about customers and provide false commitment to them. With such a big brand I never ever expected that Samsung service center do extreme false commitments and doesn't care at all about customer. This is regarding my ticket 4166477526. I sent my Samsung mobile for repair in the month of July and it was always committed I will get my device back in 7 to 10 business days. It is now Sept 15th and till now I'm waiting for my device. I feel that I have given device in wrong hands and it is stolen. I did multiple follow-ups with customer service and then connected with repair center but no one is accountable on call. At one time someone told my device is delivered back to me and when I provided the details, person accepted that he provided wrong information to me. All of this happened on recorded line. As per last notification, I was confirmed device is approved for repair at no cost and after 2 months I got another notification device will be sent back without repair and no reasoning provided for that. Also no tracking number provided to send the device back. This is unacceptable. I'm going to consumer forum for this torture that I'm facing from last 2 months.
Samsung 1 star review on 19th September 2022 Samsung 1 star review on 19th September 2022
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Posted 3 years ago
DISGUSTING COMPANY. I will never buy Samsung. It's been over a month and my washer (under warranty) hasn't been fixed. Everytime I call they make excuses as to why I can't speak with a manager. This time around they said "tropical storm in Dominican republic" lol. Wow. I already convinced 5 of my friends who were buying appliances NOT to buy samsung from their horrible service. DON"T BUYYYYY!
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Posted 3 years ago
I received an email with a special trading after for the new Galaxy 5 watch I went ahead and purchased it was supposed to get a $249 rebate off the price of the watch which they applied and then I also get a free charger however the charger didn't work with the Watch because of the design so I had to go out and repurchase adaptor so that I can make the charger work I sent in my old watch using the label they sent me they emailed me tell me the received the Watch a week later I got an email that said I did not reset my watch to factory settings I removed the lock code email said they were charging me the 249 going to put it on my car or and they I had an option also to get the watch back and still pay the 249 I call Samson and they told me me that they got a different watch that I was supposed to have sent in and that's the reason why they charged me $249 I told them to cancel my order I will send a new watch back and I want my old watch because there was nothing they could do so now I'm going to have my old watch back and send him in the new watch I haven't received confirmation that my old watch has been sent yet this is like a scam I can't believe that that's how the customer service runs the the fact that I can't seem to get my watch back before I send the new watch back scares me all I can see is be careful and all these rebase and trade-ins and specials there so many different ways they get around it and wind-up charging you the full price if it's too good to be true I guess it's not true you get what you pay for Samsung you've lost a customer
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Posted 3 years ago
It is very disappointing that Samsung doesn't care about customers and provide false commitment to them. With such a big brand I never ever expected that Samsung service center do extreme false commitments and doesn't care at all about customer. I decided to boycott all the Samsung products in future because of worst after sales service. This is regarding my ticket 4166477526. I sent my Samsung mobile for repair in the month of July and it was always committed I will get my device back in 7 to 10 business days. It is now Sept 15th and till now I'm waiting for my device. I feel that I have given device in wrong hands and it is stolen. I did multiple follow-ups with customer service and then connected with repair center but no one is accountable on call. At one time someone told my device is delivered back to me and when I provided the details, person accepted that he provided wrong information to me. All of this happened on recorded line. As per last notification, I was confirmed device is approved for repair at no cost and after 2 months I got another notification device will be sent back without repair and no reasoning provided for that. Also no tracking number provided to send the device back. This is unacceptable. I'm going to consumer forum for this torture that I'm facing from last 2 months.
Samsung 1 star review on 15th September 2022 Samsung 1 star review on 15th September 2022
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Posted 3 years ago
Dryer broke down. Called Samsung they arranged for repair person. Received 3 text confirming the following day appointment. No show from repair person and no assistance from Samsung. Reached out multiple times never hearing from anyone. Got dryer fixed by local company. Also had to replace cheap plastic lint catcher which was $114.00 all other brands in the 20 dollar range. Do not buy Samsung. Between horribly being sent around the world trying to get answers and the high cost of parts makes it not a good value. Also their guy from Asurion in LA Jessie, not a nice guy. Not my fault the Samsung phone system connected to you.
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Posted 3 years ago
I bought the Q95T 55" TV online on 14/8/22. It was delivered by courier on 17/8/22 & installed later the same day by the installation team at the price of £74.99. (Courier & installation team were excellent) It stopped working the following day 18/8/22. Rebooting in a loop until I unplugged it from the wall. Then spending a total of 8 HOURS (plus Facebook, Twitter, Chat platforms trying to get anyone to help) on the phone to their absolutely shocking customer services, whose English skills are on par with their customer service skills. Repeated myself constantly & passed from agent to agent. Having no box to return it in after installation & wall mounting was only the beginning of this fiasco. Being lied to with them saying that the courier would come into my property, remove it from the wall, pack it for transport & take it. With "it will all be taken care of" being said repeatedly. Not believing this would happen I rang the courier to confirm to which they replied "we won't be doing that" & that Samsung needed to send them a box to pack it into when they arrive. The courier guy rang 10 minutes before collection to confirm it was ready to which I asked if they had a box, they hadn't! So it wasn't collected that day. More phone calls & stress, this time being told to pack it myself, at my expense! The courier came with one label despite me telling Samsung it was in two boxes, 1 for the TV & 1 for the stand, remotes etc. They took them & said they'd "put them together". At this point I'm waiting for a replacement as I didn't want a repair because it only worked for 6 hours. Days go by, emails go unanswered, standard template replies from their Twitter page that is absolutely useless. I look on Samsungs website to see that my TV is now out of stock! After asking the Twitter page what was going to happen now, they then told me that replacement stock has a different allocation to the website stock & that the courier would be in touch shortly if not already to arrange delivery of my replacement TV. No response from either. Getting conflicting emails today saying that the replacement will be available from 26/9/22, my direct debit will be collected within 3 days, that my order has been cancelled & a refund has been issued (it hasn't). I'm still trying to resolve this issue & in short I don't have a TV that I'm about to start paying for, I don't know if it will be replaced or if I'll get a refund. Their customer services (if you can even call it that) is the worst I've ever dealt with, passed from agent to agent because they don't want to deal with the issue. If you're thinking of ordering from Samsung directly DON'T! It's not worth the stress when things go wrong. All I wanted was this faulty product replacing. After a month has gone by I'm still no further forward. This doesn't include all of the issues, just the main points. I'll be warning everyone I know not to use Samsung directly & look elsewhere. All correspondence, chat boxes, emails etc have been saved & will be published to review sites, ombudsman, social media & legal advisors.
Samsung 1 star review on 14th September 2022
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Posted 3 years ago
I have a Galaxy Z flip 3 phone. It comes factory installed with a screen protector that they strongly recommend should be maintained. Unfortunately their screen protector is known to start peeling off within less than 1 year of ownership. For this reason, they offer one free new screen protector, but good luck interacting with customer service to actually arrange for this. I even went in-person to a Samsung Experience Store in Toronto and they refused to help, saying they were too busy and try calling the central samsung phone number. I tried all their phone, email and online customer service channels and they were all hopeless. Apple is just so amazingly better at customer service.
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Posted 3 years ago
I ordered a Samsung Galaxy Watch 5 Pro which included a fast charging pad. The fast charging pad came with it's own adaptor and doesn't work. The lights flash briefly but nothing happens when I put either the new 5 Pro or a Smartwatch 2 on it. So far I have sent 4 emails, one every day since it arrived, and not received any reply other than the standard acknowledgement. Customer services did at least call me back but said I had to deal with the online store.
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Posted 3 years ago
Samsung continue to supply an awful Customer Care service under the 5 Year Warranty, i have a broken washing machine first reported broken on 24th Aug 2022, it is now 12 Sept 2022 and i am still waiting for a repair to allow it to work as it should, one suggestion AVOID SAMSUNG at all costs as useless Customer Care after purchase,
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Posted 3 years ago
I brought this Samsung microwave stove and refrigerator April of 2020 look at it now I will never buy a product from them again my stove panel keep going out and my microwave I can’t use it it all u see is rust they don’t even deserve 1 star ⭐️
Samsung 1 star review on 11th September 2022
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Posted 3 years ago
Cell phone doesn’t work properly after less than 6 months. Lost a lot of my time with representatives on text and line. All the time was the same, send to repair center, technicians said can’t be fixed. Samsung customer service tell me I should have a insurance. How about factory warranty? No more Samsung products in my hands, share my experience everywhere and all the time.
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Posted 3 years ago
Bought a samsung A13 ....Will not pick my WiFi up In certain parts of my home ....cuts off every few minutes .....have to buy a wifi booster to help it along Never had this problem with other phones. It's the first and last samsung phone I'll ever buy again Stick to TV's instead
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Posted 3 years ago
I pre-ordered a watch 5 pro on the 20th of August, after emailing support I was told they would not ship the watch as they had none of the free Chargers left and it would take 3 to 4 weeks to get them back in stock. So apparently businesses are more important than customers who pre order. I ordered the watch with the grey band and a extra white band.. long story short after confirming with support TWICE that I will be receiving both bands, I only got the white one. After years of loyalty to samsung.. I will be looking into changing brands to a company that values the customer and follows through with their word. The watch its self seems good although I don't notice much difference between my gear3 frontier, if it had not been for my previous watch not working I would be returning this one. This review was posted on samsung page but they decided it dont belong there so I am sharing it here as well.
Samsung 1 star review on 10th September 2022 Samsung 1 star review on 10th September 2022 Samsung 1 star review on 10th September 2022
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Posted 3 years ago
Would definitely not recommend ordering anything through Samsung. I ordered a fridge that couldn't be delivered through the door because it was too wide, we knew this in advance but we couldn't choose a delivery option to take the doors off so assumed the delivery service would do this as it is a very common problem for the model. Despite us calling every day after this, Samsung could then not rearrange to deliver the fridge in the delivery company's holding time so the delivery was cancelled, we were still charged the full amount and have to wait 10-15 working days to get a refund if at all. And we have to buy a new fridge in the meantime. Every time we have called we have been told they will find a solution in 24-72 hours but then they have never contacted us and we have had to call to ask about the order.
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Posted 3 years ago
They don’t know nothing! Worst customer service ever
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Posted 3 years ago
DO NOT buy anything made by Samsung! If I could give zero stars I would. We bought all new kitchen appliances 6 years ago (all black stainless from Samsung) looks beautiful but that’s where it ends. We’ve had nothing but problems with everything except the microwave. 3 weeks ago our range caught on fire. After they finally determined that it was a faulty wire and not something that we caused they have been dragging there feet about covering our losses and reaching an agreement. They want to give us $298.00 to replace everything we lost including the Range which originally cost $800. Samsung is impossible to deal with. Please don’t give them your business because you will regret it!!
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Posted 3 years ago
Samsung is rated 1.2 based on 4,743 reviews