Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,573 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,573 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke with a wonderful rep. I have purchased a Samsung refrigerator from Sears. I bought their warranty. It states if they cannot repair their or any other appliance from another manufacturer they would replace in kind the one that was purchased. We have had 4 appliance repair visits in four years. Each repair was ineffective. The last visit the person cut the bottom of my main drain against my will. Did not want to void the 100’s of dollars I paid for warranty. He then showed me wher the evaporator drain had been mis sharpened to render it useless resulting in our excess water and ice under our bins. We resorted to disposable diapers to get us by, with daily maintenance. Tried to resolve this with Sears. On hold for over 2 hrs. Called Samsung and their remedy was a warranty with them and a new fridge for $2500 dollars. I am not done. This is customer RAPE, without even a thank you stupid VICTIM. PLEASE EVERYONE WHO HAS DEALT AND BEEN ABUSED BY THEM START POSTING ON TWITTER, FACEBOOK, AND MORE IMPORTANTLY TO YOUR NEIGHBORHOOD FORUMS. It is not right”

Helpful Report

Posted 2 years ago

“I wish i could give 0 stars. The absolute worst experience ever. Customer service does not help you at all. I needed a part for my tv from Samsung Parts and I have credit from Samsung. Their representative (via chat) suggested I merge the accounts and contact the Accounts department. I called the Accounts department and they insisted it was Technical Support, Technical Support tried to transfer me back to Accounts. I spoke to another person in Technical Support which then tells me to contact TD Bank. Makes absolutely no sense at all. Why would I need to call a bank to merge accounts and use my credit. They transfer you from one department to another. You tell them what is needed and they insist that they are the wrong department and provide you with another phone number. They don't do their jobs and just toss you around from one department to another. You can't get anything resolved.”

Helpful Report

Posted 2 years ago

“Beirut Samsung after service Unprofessional , does not respect coverage and guarantees , they are in it to make more money from the client to repair item that should be covered and under full warranty . I will not buy any Samsung electronics knowing they cheat their clients”

Helpful Report

Posted 2 years ago

“Bought a washer and 3 months later it's unrepairable (the same problem with the drum screws breaking as the previous washer. At least I had that washer for years). Have been in contact with Samsung for the last 2 months and have not gotten a refund yet. Finally reached a customer service representative that's willing to help. Hopefully, I can get a refund soon and not have to deal with Samsung again.”

Helpful Report

Posted 2 years ago

“Extremely poor service for my galaxy phone. Poor communication between them and Best Buy. Have to ship phone for 4- 6 days just for screen protector. I could go on. No replacement phone. Will fix but this is last samsung pho”

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Posted 2 years ago

“WORSE SERVICE EVER!!! They sent me an update on July 1st. It has ruined my mic, speaker and mic on my wearable mic when I make or receive calls. They've given me a run around. Sent me to one of their locations, they didn't have parts and never called me back to say parts came in. Then they suggested I send my phone for 5 - 7 business days. I have my business emails on the phone and get my business calls so that's not an options. There is never a manager available.”

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Posted 2 years ago

“I had issues trying to unlock my phone because I didn't know my password. I spoke to someone and could not understand them. I ended up having to lock my phone and restoring it to the factory settings. Luckily, my photos and other things were backed up. Not entirely happy with Verizon because I had to contact Samsung. Both need to improve their customer service.”

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Posted 2 years ago

“Samsung Replaced icemaker multiple times and still having same issues. Apparently they do not know how to troubleshoot and correct the issue.”

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Posted 2 years ago

“OMG don't do business with Samsung.com directly!!! Go with any other company if you want to buy samsung products. Trust me it will save you money, extreme frustration, and hours upon hours upon hours of your time. Please, for your own sake don't purchase anything from samsung.com directly. I am a 100% serious GO TO ANY OTHER COMPANY”

Helpful Report

Posted 2 years ago

“Their products suck, and they give a warranty but you will have to chase them like dogs for at least 5-6 weeks, we were without a dishwasher for 2 months and going back and forth with samsung!! I would never recommend buying anything from samsung”

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Posted 2 years ago

“They promised me 05% percent of the purchase of my Cellular S22 ultra, when I called them they made me waste my time because supposedly the promise no longer existed, the problem is not the percentage, it is that they waste the time of calling them for Nothing I consider a Consumer fraud a lack of respect from Samsung to customers offering things that do not exist or cannot be fulfilled David Solano”

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Posted 2 years ago

“Really disappointed with Samsung aftercare. Phone screen faulty after 1 year! They fixed it but after just 3 months motherboard malfunctions. They won’t honour the warrant because there was a little dent on the top corner. It’s a ridiculous excuse. We won’t be using Samsung ever again!”

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Posted 2 years ago

“Unfortunately Samsung products (specially washer and dryer) are so bad and easy to break. In addition, Samsung after sale customer service are so bad and really not helpful. I'm sorry that I bought Samsung product, but I thought it is a brand name and didn't expect it will be that bad.”

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Posted 2 years ago

“Last year we paid to have the housing changed on our refrigerator water filter. Because you changed the housing! Now you discontinued the water filter DA29-00003B and replaced it with DA29-00003G. Our model fridge # RFG238AARS/ AA ( 8 years old) housing needs to be upgraded again? Why because none of the Samsung water filters Purchased through you directly works in our refrigerator. We should not have to pay for another service call. Please advise how we should proceed since there is no one to verbally communicate this with including your chat.”

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Posted 2 years ago

“I would never buy another Samsung product ever. They are complete junk. I have a refrigerator that had issues with ice maker since day 1. And they recalled it I got it fixed now it’s leaking water all over my floor and they want me to pay a service fee before they will even send anyone out it was just fixed 5/9/22 and today is 7/13/22 has only been 2 months and replacement ice maker is defective”

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Posted 2 years ago

“Agreed. Terrible service. We ordered a Samsung TV from their online store. The TV arrived without a remote control. We have contacted Samsung so many times over the last six weeks and are still unable to get the remote control. We tried to call, the message tells us to “call later” rather than placing us in a queue or call us back. After we get hold of someone through their online chats or email, they told us they will take 2 to 10 business days to investigate the matter. When we continued to contact them, they said “they will send a follow up request”. After further contacts, they said “they will escalate the matter”. It seems that their motto is to get rid of you. No customer service is provided to fix their own errors!! How can customers be protected in Australia from such big international companies?”

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Posted 2 years ago

“Samsung is the worst company to deal with. I recently purchased a Q80 television ( 2 different ones) that were bad. After rerurning the first to Best Buy( they were great) second one was past 15 days so I was unlucky enough to deal with Samsung. After 4 months of nonsense, tey gave me an e coupon for less than the TV. How does a customer have an issue and cant get a replacement but gets less than the cost of the replacement? And only gets an e coupon. Buy anything other than Samsung”

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Posted 2 years ago

“Worst customer service I have ever experienced. We had two technicians tell us that the damaged spin basket on our brand new washer should be covered under warranty but customer service decline to cover it.”

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Posted 2 years ago

“Bought galaxy s21 fe 5g new at best buy for $729.00. ..33 days later, notification for text messages did not make an alert sound. Called sansung 3 different times and I was told I could send it to Texas for repair which would take 2, 3, or 4 weeks. I explained I had to have my phone for work and asked them to please just do the right thing and replace my phone (remember I only had the phone for 1 month and 3 days.) They refused. So I have a new defective phone . I WILL NEVER BUY ANYTHING ELSE SAMSUNG!!!!”

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Posted 2 years ago

“I wish I didn't have to give them even 1 star. Horrible! I bought the brand new galaxy z flip, the microphone went out of it almost immediately. I was not able to use my phone and called insurance. Insurance does not cover mechanical malfunction, so I called samsung since the phone is still under warranty. They told me they would send me a new phone.... FOR 600 DOLLARS!!!! I will never use samsung again. Switching brands entirely. Guess I'm an iPhone user now!”

Helpful Report

Posted 2 years ago

Samsung is rated 1.2 based on 4,573 reviews