Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,662 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,662 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 30th September 2025

Anonymous

Samsung 1 star review on 20th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

483

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung Customer Care is a terrible service. They do not engag with the customer, they hear your complaint and then give an almost scripted response. I have had so many issues with this department and nothing ever gets resolved. It is disappointing because the products are mostly good. The Samsung Customer Care should be ashamed to call them selves Samsung. Truly pathetic.”

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Posted 1 year ago

“I completely appreciate off shoring support, as it's typically a cost effective option. However has anyone ever calculated the off shore svaings compared to the number of lost customer revenue that have given up on getting legiitmate help. Without question, in my dozens of experience with the pre-order support, 100% of those experiences have been negative, and that's being kind.”

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Posted 1 year ago

“Their customer service is the worse. Hard to understand and they give almost recorded answers. Everything takes 7 to 10 business days….every single step in a process, they tell you 7 to 10 business days. Still have a tv set not working since 12/29/2023. After multiple phone calls, they keep telling me to wait another 7 to 10 days to get the new tv and pick up the old.”

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Posted 1 year ago

“Do not use Samsung to buy a phone!!!!!! The process is ridiculous and they will keep cancelling your order if you have a carrier already!! I never leave reviews but this is ridiculous!!!!”

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Posted 1 year ago

“The customer service department for refunds is absolutely horrible. I had to buy a new washer since the one I had was out of warranty and unrepairable per the service tech. The problem started with talking to the reps about a prorated refund because Samsung would not replace the washer. These reps do not give the correct information on what happens during the refund process. Two different reps told me that it was not an issue to have the old machine hauled away. Had it been an issue I would have canceled it. Today I found out that they need a picture of a yellow sticker on the old machine which I o longer have otherwise the accommodations for the refund would be canceled. I've provided the receipt from the original purchase from 2020 and the new receipt with the haul away charge. I did everything that was asked of me and now because of a sticker that I had no knowledge of I will not be getting a refund. The customer service reps were very rude and dismissive. I called the corporate office and ended up getting the run around again since I was connected to the same department. They're acting as if I'm at fault for not correctly completing the process or that I'm trying to get a refund dishonestly. When I called back I was transferred to five different people without getting a resolution. when I”

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Posted 1 year ago

“Unbelievable poor quality after warranty experis tv stop working..... No we are going to court. Read all about samsung in trust pilot else we're. Avoid this company.”

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Posted 1 year ago

“Terrible terrible customer service. Will never buy a Samsung again. Our fridge came damaged but the damage only showed up over time. It could not be seen but the level of the fridge kept changing. Found out it's was because one leveling leg was broken. The repair man said the frame was bent so had been dropped. Because we didn't report the damage in three days they won't cover the warranty. We couldn't see the damage...it showed up over time. They are treating us like we did the damage. So upset as this fridge is brand new and was not cheap. Do Not Buy”

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Posted 1 year ago

“Got transferred 5-6 different times. The one agent that seemed to know anything disconnected suddenly. Spend OVER 4 HOURS trying to make a simple return and the issue still wasn't solved at the end of the day.”

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Posted 1 year ago

“Don’t bother contacting them. These folks are not from this planet. I spent 3 1/2 hours chatting with someone with an IQ lower than a donut.”

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Posted 1 year ago

“the most horrible disgusting service ever a few agents simply hung up the phone on me when they didn't know answers they put me on hold every few minutes and just transferred me from person to person for no reason, nobody was able to help me with my problem.”

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Posted 1 year ago

“I had a non-technical simple question about a product I was considering buying. Free phone calls, and two chats later I still did not have an answer because their customer support is deplorable and knowledgeable. I will not buy any product from a company that has such a poor support group.”

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Posted 1 year ago

“Ref.: Slightly dishonest business practices. SAMSUNG.COM Wish I had come here earlier and have seen all the negative reviews. Fits the picture. I had a small, almost bad experience with SAMSUNG right now. It left a very negative taste: I ordered directly from Samsung.com (erroneously thinking they are the beacon of their reputation). 2 ext SSD drives, for almost $500. I paid with Paypal. As I got my final paypal statement, I saw that SAMSUNG, the multibillion company, has ROLLED OVER their PAYPAL fee for doing business with customer to ME, the CUSTOMER. No other professional company does that. Unacceptable. Not a trustworthy company.”

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Posted 1 year ago

“Customer service SUCKS! And I'm beginning to think their appliances suck. GO SOMEWHERE ELSE FOR YOUR PURCHASE!”

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Posted 1 year ago

“I ordered a 85" tv directly from Samsung with a delivery date the following week. I received a call from the horrible third party shipping/install vendor to reschedule for one day the next week, only to have them try and me force into a delivery date more than a month after my purchase. After much push back, they finally scheduled delivery for the next day. I was promised with my purchase of the tv, free delivery, install and a wall mount. After confirming the entire purchase included the wall mount several times with the representative, she confirmed, but of course the delivery did not include the wall mount. I had to get a wall mount for the delivery staff to install the tv, with them making unnecessary holes in my walls trying to install the wall mount. After calling Samsung to report the missing wall mount, I was told after call number 4, there was a cost for the wall mount which they NEVER informed me of. I asked them to listen to the taped conversation of my order...only crickets. Finally after maybe call 6 or 8, as a concession I was again told Samsung would provide a minimal credit for the inconvenience. After again continously calling to find out the status, I continue to be met with more than a dozen representatives continuing to assure me they would resolve the issue. To date that still has not happened, only more continued lies of "I will call you back", with no call backs, no refund credit, no respect for my time or responsibility for their continued lies and lack of professionalism to its customers. I am a LONG STANDING Samsung customer for more than 15 years with more than 2 dozen items from TVs, appliances, electronics, cellphones, etc. purchased over the just in the past 3 years. Well, 2024 brings about a change... I am done with the disrespect from Samsung and its employees and I will no longer shop with Samsung for ANY of their products. Sad that loyalty and customer commitment go unnoticed or appreciated.”

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Posted 1 year ago

“Samsung sold me a Samsung jetbot...then a year later stop selling parts and stop honoring the 3 year protection plan I purchased for 187 dollers..I payed 1100 dollars for this vacuum..its worthless to me now because Samsung stopped selling parts and did not honor the 3 year protection plan I purchased..I will never buy anything Samsung again...there should be some government agencies that monitor these massive companies..the ripped off a loyal customer..shame on you Samsung”

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Posted 1 year ago

“Worst online shopping experience! I ordered gift, a month prior to Christmas. Waited for few weeks and samsung did not give an update or explanation. I had to contact them for them to take an action. They emailed me and informing me that the item I picked is out of stock. Samsung then give me an option to choose a different color. I did pick my choice, after that still no update or follow up. waited for couple of weeks still no updatw. Again I had to contact them again flr them to give me follow up. Waited for 2 months and contacted thwm multiple times for them to cancel my order then asked me again to re-order the items. Samsung kept saying that the item i picked is out of stock but then I was able to ordee the same product. Now the item was delivered but unfortunately no one is home and cannot wait all day for the deliver. Now I need to pick up the item far from my home. I now have to commute far just to get the item I ordered online in a snowy weather. It jist defeat the purpose why I ordered the item online and deliver to my house in the firat place. Overall expeeience is a nightmare.”

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Posted 1 year ago

“On phone for over an hour, transferred several times and no one understands the issue nor resolved it!! They are in Philippines the gentleman told me and they just type your concern into the computer to see what is the recommended resolution! Nothing else or ability to resolve issues!! Definitely going back to Apple!!! Worst customer device EVER!!!”

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Posted 1 year ago

“I placed an order (pre-order) yesterday, and today I realised I forgot to add a significant discount; I tried to cancel my order through all the possible ways - even contacting them on live chat (long story)... while I was entitled to cancel it, as it wasn't already dispatched.”

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Posted 1 year ago

“If you announce on your website that you can install a gas range, then make sure the 3rd party company that contract with can deliver. I'm tired of dealing with Indian customer service that have no clue what to do. It cost me more in the end to install. If I knew that Samsung couldn't install the product I would have gone elsewhere. It's 100% the fault of Samsung to make sure that their 3rd party delivery companies can deliver what you say. So, I would recommend that NO ONE ORDER a gas stove from Samsung. To promise that you can and not deliver is a lie.”

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Posted 1 year ago

“it's been a nightmare since i bought a washer from samsung.com they brought but the washer didn't work i had to wait like 2 weeks for a samsung "technician" to come he came i told him what the problem was and he left he just came to my house to confirm the washer wasnt working i had to wait 1 week for the "technician "to come again he return one week later and fied it as soon as he left i tried to use the washer and again not working i don't know wtf he did but it didnt fixed it i got angry and called samsung to come and pick up the washer i didnt want it but since they are indians they dont listen they made a replacemt order now i have to wait 1 month for the new washer to come and refuse it i dont want anything that has to do with samsung garbage company”

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Posted 1 year ago

Samsung is rated 1.2 based on 4,662 reviews