Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,560 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,560 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

473

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung customer service is worst. They just bounce you around departments and harass you. They hide behind a approval process, which is a way to get out off the call/ chat and then respond to the ticket denying it and leaving no room for any further explanation or communication. They charged my credit card directly for restocking fee, without informing me. The customer rep who created the return label (as they don't have the an online system) didn't inform me of the restocking fee and just told me that they have extended the return window for me (given it was past 15days, a very short window given the holiday season). When contacted them the customer rep told me that she would raise a request for refund which they declined. When you raise the issue, they end up transferring you to different departments without saying anything (basically they hang up on you).”

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Posted 1 year ago

“Disappointed. After reaching samsung via whatsap and call centre, they still failed to resolve on what’s promised to have the technician see our washing machine within 3 days. and apparently, there is no way to complain. buy their products on your on risk because their customer service is not the best.”

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Posted 1 year ago

“I can tell this site to run by samsung. If your handicapped What's the limited arm mobility. If you find texting is a problem Samsung Support Team Well only make it worse. Cause you're technical support unit only this text conversations. They don't understand the written english language. And they said they resolved the issue give me a link with no pass code. Wow it couldn't get more frustrating then it's worth”

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Posted 1 year ago

“I sent my Samsung s21 5G for a trade in for an s23 to samsung using their shipping label via Fedex. The package was weighed in as 1Ibs at the time of shipping. The trade in triage period for samsung is 2 weeks, however after 21 days samsung rejected the trade in and charged me 433 dollars. I reached out to their customer service who said they had recieved an empty box. They asked me to file a police report and fedex complaint for a refund. I did that, and when I went back for my refund, they refused stating that they had video of opening an empty box. They do confirm the weight at the time of shipping, which was 1lbs. They then again encouraged me to reach to fedex. Fedex stated that since shipping was paid for by samsung, they are the ones that need to open the claim. However samsung has refused to talk to fedex. There are thousands of google inquiries for customers who have been told by samsung that their package was empty. Samsung needs to understand that they are responsible for the shipment and it's insurance with fedex. Either Fedex stole it, or a Samsung employee. Look it up before you do business with them. There are thousands of posts on reddit and elsewhere about people who are told their packages were empty. As of right now, Samsung has refused to issue a refund.”

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Posted 1 year ago

“Cheap plastic control knobs on gas range. First replacement cost $32. Not really happy about buying another! Takes nothing to knock one off of the front of the range”

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Posted 1 year ago

“If it goes wrong Samsung are not going to repair at any price under guarantee , you will spend hours on phone to people who would probably be sacked for sending an engineer under any circumstances. Do not buy Samsung for any reason and make sure your friends and family do not .”

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Posted 1 year ago

“Hopeless services, cheesy replies on customer service center... Too much delay in services and they have (we don't care) attitude... Last co.now onwards on my list for any household appliances... Think twice before purchasing Samsung appliances..”

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Posted 1 year ago

“I bought dishwasher , stove ,microwave and refrigerator in 2020. Microwave had missing parts and you didn’t respond me dishwasher door have a lot of rusts and refrigerator has been frozen all vegetables and everything.you are disaster and your staff is useless.”

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Posted 1 year ago

“I had multiple issues with Samsung s23 ultra. The support team sucks. I texted them and called them . But the support teams members are like zombies . They don't use the brain. Samsung is wasting money on such resources who fail to understand basics and don't have basic communication skills.”

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Posted 1 year ago

“After sales service is worst. Till product return window they will act polite. After return window is over customer care executives are trained in a way that they will shout at customers to stop calling them for any issues. Worst worst worst”

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Posted 1 year ago

“The worst phone I've ever bought have on at least 20 phones. I got talked into it at T-Mobile. They got this stupid, Samsung free. I can't get rid of that garbage never buy another one my wife's about to buy a phone I told her to stay away from Samsung.”

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Posted 1 year ago

“I have order a tumble dryer with the black Friday discount. The shipping of it was postponed twice, by two weeks each time and now the order has been fully cancelled because they don't have stock. Funny to see today(same day as cancellation day) that the tumble dryer is actually in stocks, at full price. Never expected to order something from such a big company, to make you wait a month and then cancel.”

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Posted 1 year ago

“Never buy directly with Samsung. I made a purchase on November 24th and it was scheduled to arrive on December 2nd. They changed my date to December 19, then to the 22nd, then to the 29th, then to January 1st and in the end they canceled it for no reason. During that time I called countless times and the customer service is even worse, they don't give you clear answers, they don't honor the wait and their own failure, they don't help you... because of the high demand they didn't have the item in stock. , as if they had nothing in a whole month. They simply told me at the end "if the wait is a problem you can go to a local store and buy it there or place another order with us and continue waiting." Since November!”

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Posted 1 year ago

“Samsung customer service is disgusting, as long as they have your money, they're not bothered about helping you if you have trouble with your phone, (even though it is still under warranty), they find any excuse to use that it was your faulty the phone isn't working. How can a flip phone where the screen is coming away from the casing be something I have caused, then causing the screen to flicker and no screen, I have a heavy duty case on my phone and it has never been dropped or anything, really disappointed, I will never use Samsung again after this contract has finished.”

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Posted 1 year ago

“DO NOT BUY FROM SASMUNG! I purchased this washer dryer and had it installed three weeks ago by Samsung. I was hearing a noise that sounded like air pressure but assumed this was likely coming from the AddWash door and it appeared to be washing the clothes with no issue. However, I had been noticing splash of water on our hard wood flooring, I assumed this was water spillage from washing dishes but when our electric suddenly flipped in the kitchen, I then investigated and realised that when pressure was being placed on the wooden floor boards from feet, water was seeping up from under the floor boards. I pulled the washer dryer out to investigate to discover that there is a hole in the drainage pipe at the top of the tubing where it connects to the washer dryer which has been leaking water from the day it was installed. I am obviously extremely unhappy and disastisifed with this situation but where the situation gets worse is Samsungs customer service response. I have contacted Samsung via phone on three occasions and spoke to them on live chat twice over the course of 4 days and no resolution or replacement has been organised. I have been repeatedly informed that a manager will contact me via phone within 24 hours following phone calls but I am yet to receive a call regarding the matter. During the phone-calls to Samsung, I have asked for a manager on every occasion to be informed one is not available despite asking multiple times, but weirdly the service agent has mentioned having sought advice from a manager during the call - strange. The customer service from Samsung is honestly the WORST I have ever received. These products are not cheap and a company of this size to provide such poor service is honestly disgusting. I live in a busy household and work as an NHS nurse and need to wash my uniform regularly for infection prevention which I have stressed to them but it appears that nobody at Samsung cares. I have also repeadetly mentioned that not only do I want the washer dryer replaced, but I will need my floor and electric addressing which Samsung should rightly pay for but they continually avoid this during the calls and make no reference to it in responses. In summary - I have had no functioning washer dryer for four days, damaged/warped flooring and electrical issues with no resolution provided. I WOULD NEVER BUY FROM SAMSUNG AGAIN and I would advise anyone else to avoid like the plague.”

Helpful Report

Posted 1 year ago

“Never buying another Samsung product in my LIFE. I have been dealing with samsung for 3 weeks, in which time multiple staff have promised things and not once done what they said, and in addition I've been lied about a refund being processes TWICE in writing only to find it was never done. I have been chasing for 3 weeks for my money back on goods I've never even received or touched. And as a result of your terrible service, I'm now stuck relying on you to resolve this as competitors offers are no longer available. If this isn't anticompetitive, unethical and terrible service, I don't know what is. And the best your sale staff can give me is "I can ask my manager to price match but that wont be till next year". No one has acknowledged the deciet and lies. And no one has called me back. And How about acknowledging the complaint? How about understanding that having $4k of my money and wasting 3 weeks of my time is completely unacceptable? And now you want me to wait till next year to even SEE if you can provide me the product?!? Are you KIDDING!?! I have only purchased Samsung products for my entire life and up till now, never needed to reconsider this. PUT THIS RIGHT. Next step is to contact someone about your misleading, deceptive and anticompetitive processes. It infuriates me that taking to Facebook is likely the only way one of your staff will actually call back.”

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Posted 1 year ago

“Having ordered an Art TV directly from Samsung, I also requested the installation. The installation company contracted by Samsung, RXO, did a subpar job with the installation. I immediately reached out to both the third party installation company and to Samsung. Neither provided any assistance. I simply wanted the original $120 installation fee refunded, as I hired somebody else to correctly install the television. Samsung customer service would rather I return the product than simply refund the $120. When asked to initiate the return process, Samsung the said I would need to go through the installation company. The very worst customer service I have yet to experience. Would never buy from Samsung direct again. Buyer beware. Go to a big box retailer instead that will honor their installation policies.”

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Posted 1 year ago

“I will never buy anything Samsung again. I have a year old Samsung washing machine that is going out they don’t know what’s wrong. No code in there database. , my Samsung tv literally deleted everything and it’s now not showing the Samsung tv channels except through Roku. They have no clue why and couldn’t assist fixing it then I buy a Samsung refrigerator in February and it is flashing codes unknown to them. They finally scheduled a service man to come out on dec 26 to fix it (last night). That were very nice and asked for an immediate review which I foolishly gave them a perfect review. This morning I wake up to a text message that the appointment was canceled do to Covid restrictions. You have got to be kidding me. Don’t buy this cheap pos products”

Samsung 1 star review on 20th December 2023

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Posted 1 year ago

“Samsung patch installed on phone & phone wont work. Obvious software problem & customer service said phone out of warranty & must be hardware problem. Worked fine until patch accepted. Will never buy another product.”

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Posted 1 year ago

“These guys are the worst of the worst. Recently had issues with dishwasher, television and fridge. I will never buy another product from them. Customer service is non existent!”

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Posted 1 year ago

Samsung is rated 1.2 based on 4,560 reviews