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Samsung Reviews

1.2 Rating 4,099 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

1.2

Based on 4,099 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 1st May 2024

Samsung 1 star review on 1st May 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

431

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service and lack of communication. Bought a brand new microwave, used it 1 time and it stopped heating. Called Samsung, they send a technician but after 2 visits he can't fix it so he takes it with him. I would assume Samsung would give a new one but I guess that's to much to ask when you buy a new product. Still waiting to hear when I'll get my microwave back”

Posted 1 month ago

“Terrible, Terrible service. I had better customer service through Straight talk and that's a Walmart phone! First a texting robot and then a texting Habeeb with zero help and zero answers! Then told me it would take 2 weeks to change my phone number... How bout nooo! Why is it soo difficult to get real customer service!? So called "live""chat"... You have to communicate in clicks and beeps!”

Posted 1 month ago

“I understand how unpredictable and exciting the crypto space can be. As a crypto enthusiast, I joined a crypto program through a Telegram link. The program was great at first and I made decent profits for almost 6 months. However, I began experiencing glitches that led to me being denied access to my assets worth over $180,000. I tried to contact the team, but they only offered to help if I paid more money. After searching for external help, I finally came across the HACKSPEDITOUS team. I contacted them via email (hackspeditously @ gmail. com) and received a response within a few hours. They were able to help me recover my funds and have been instrumental in securing my future crypto assets with ease. I highly recommend reaching out to the HACKSPEDITOUS team for assistance. You can contact them via email (hackspeditously @ gmail. com) or Whatsapp at +1 5 6 7 2 4 6 3 1 1 7. They are always ready to provide 100% assistance whenever you need it.”

Posted 1 month ago

“Worst service and products”

Posted 1 month ago

“Samsung customer service stinks..Worst experience ever..They set an apt up from 4 to 8 and never showed up..The first time they were trying to get personal information..Customer service stinks now days..”

Posted 1 month ago

“How can overseas companies like Samsung take advantage of American people and there’s nothing done about it they take our money and that’s just that something needs to be done about this. We need to be contacting Congress because something really needs to be done about this I will start by contacting my local representative. Thank you. Do not buy Samsung.”

Posted 1 month ago

“Worst customer care ever. Conflicting information. Bought super charger and broke within 5 months - which is under the warranty period of 6 monts. Report the issue through chat but they dont informed me that I have to bring it to service centre within the warranty period. They just told me to go there, to have it check and I went there couple of weeks after since it's far from where i live, service centre told me to call online support just to told me that my warranty expired ? What's the point of telling them in the 1st place ? They should have logged the damn report and follow up yea ?!! Even worst, the guy from online support doesn't speak proper english , struggling to understand what his trying to say , spoke for an hour for nothing.”

Posted 1 month ago

“Very worst product and service . I had a issue raised its been 3 weeks no resolution and I need to call all the time to take any kind of update . Very worst product it heats alot. Service people are too worst ,they just drag the time and say next day , next day ...that's all. I m very unhappy and don't prefer any product from Samsung”

Posted 1 month ago

“Extremely pathetic customer service by Samsung. Technicians are untrained and most of the time only suggesting part replacement without looking for root cause. Paid heavily and within 15 days problem reoccurs and instead doing the work sent in huge bill again. Please don’t buy Samsung any more.”

Samsung 1 star review on 8th March 2024

Samsung 1 star review on 8th March 2024

Posted 1 month ago

“50 inch TV for me going on 2 weeks now of the tech has to come look at it before we replace it. The TV worked for 2 days never again will I purchase any Samsung products.”

Posted 1 month ago

“Avoid purchasing any products or appliances from Samsung. Despite buying a washing machine from them along with a warranty, I've been facing issues since day one. Despite multiple complaints and a visit from a Samsung engineer, the problem persists after nearly two months, and there seems to be no solution in sight. The washing quality is extremely poor, causing my new clothes to resemble old ones and leaving detergent residue on them. Despite sending multiple videos and pictures of the issue, no resolution has been provided. Some engineers even suggested manually rinsing clothes before putting them in the machine, which defeats the purpose of owning an automatic washer and spending a significant amount of money on it. It's unfair to mislead consumers who already possess the knowledge of operating automatic machines. Stop concealing these issues and misleading the public. I need my money back or replace this product.”

Samsung 1 star review on 6th March 2024

Posted 1 month ago

“Let me tell you my experience. I have raised service request for an AC issue on 25th feb and till now no service center contacted. I have spoken to multiple samsung support team over call and whatsapp and each time they reverted with same response like issue will be escalated and service center will contact but till now there is no response from service center. And even samsung portal they show the service center name and location but when I search in google maps for it there is no such service center available at my place. Don't get trapped like me opt for other appliances as after sales support is beyond pathetic. Just for reference attaching the service center mentioned in samsung site. AUTHORISED SERVICE CENTER Thirumala Enterprises Address: 1-12-145, Vinayaka Nagar, 503001”

Posted 1 month ago

“I bought a Samsung galaxy fold 4 from Bell and the foldable screen malfunctioned. So I sent the phone back to Samsung because it was covered under warranty for a year. After a couple weeks I called them to see if they were replacing my phone or not, and they told me they were sending me a brand new replacement phone which is great. The not so great part is that they sent my replacement phone through FedEx, and FedEx left my brand new $3000 phone at my doorstep right in front of a busy street while I wasn't home. It might have been around 9am when they dropped it off and I got home around 10:30 or 11 and my phone was gone. Nobody signed anything, they only took a picture of the package at the front door in the most obvious spot and left. I tried to file a claim with FedEx but they said I need to call Samsung and tell them to file the claim since they were the ones that sent the package. I called Samsung about 5 times and after giving me false hope they told me they couldn't do anything about it. I even called FedEx which was hard to do since they basically use a robot answering machine which makes it hard to get a hold of a person. FedEx told me again that I would need to call Samsung. So after calling Samsung one last time and being transferred over to "executive" customer service, they told me they had no way of filing a claim which is really hard to believe. So thanked them for no help and took the loss. to this day I feel like the FedEx driver stole my phone. He certainly could have held onto the phone and put a sticker on my door with the post office address it would be stored at. I find it weird how FedEx wouldn't attempt to redeliver the package, or try to call my phone. Samsung should have also made sure that the package requires a signature, and I actually think that I did ask if it did require a signature when I called them and they told me it did.”

Posted 1 month ago

“Samsung is a NIGHTMARE to work with! I am switching to Apple after what I have been through the last TWO WEEKS. My 6 month old Zflip 5 started literally coming apart by the hinge nothing that I did I called Samsung they said I was still under manufacture warranty and to send it in. No replacement phone nothing had to go without a phone. I sent it in and about 3 days later got an email saying it was unrepairable and they are shipping it back to me on 2/28. I called Samsung they said there was liquid damage and there absolutely was not! They advised I call my extended warranty Samsung plus. I told them what a rip off they are and to send my phone back. Call Samsung plus I have to pay $99 for a replacement and they have to hold A THOUSAND dollars til I send my old one in and I have 10 days to send it or they keep the 1000. I did that. March 2nd rolls around still no "broken phone" call Samsung all they could say was its in shipping. Meaning these idiots never sent my phone. Here we are March 5th I call Samsung AGAIN and they STILL haven't sent my phone. They all of a sudden decided they were going to repair my phone but was waiting to do so. I told them they needed to send my phone TODAY. We Shall see if they actually do. Worst company ever!!! Never buy through Samsung! I never wi again”

Posted 1 month ago

“My Samsung phone stopped working in less than two months. We went to a Samsung warranty center who informed me that the phone was not holding a charge. I sent it directly to Samsung. Upon receipt of the phone, the informed me that it was broken inside of the phone that no one saw and they could not provide pictures or any type of evidence that the phone was damaged internally (with no outward sign of damage). They want me to pay over $200 to fix this invisible damage that their repair shop and not one else saw.”

Posted 1 month ago

“pathetic customer service .. never had such an experience with any other brand. Mechanic never visited.. customer service has no clues. Without inspecting asking to get the fridge at a service station”

Posted 1 month ago

“I bought 4 new Samsung appliances at lowes. The vegetable crisper drawers would not pull out easily from start and cracked down sides within couple months of having fridge and Samsung refused to replace drawers. Ice dispenser is slow and puts out low amount of ice. Just sad that they would not replace the drawers at least after I spent all that money on 4 appliances”

Posted 1 month ago

“Needed a new switch panel for a 5 year old Samsung Range. The standard support channels were unhelpful... for about a month... eventually we contacted Shane Higby, Vice President in charge of Samsung's US Appliance Division. Mr Higby delegated to what we assume were people he felt would be able to deal with the issue. He chose badly. Even though Mr Higby's designates insisted for 2+ weeks that the part was in stock and available, they were unable to get the part to us. Rather than having Samsung waste more of our time and since the VP of Samsung's Appliance Division couldn't get the issue solved, we replaced the range with one from a different company. Horrible customer support. Inexcusable that the normal support channels failed for weeks, but after seeing that the guy in charge of the division was so indifferent and ineffective, it's easy to see that this is a culture problem that starts from the top. We will never recommend a Samsung Appliance, wouldn't wish this kind of experience on anyone. Don't be fooled by the great ratings Samsung has during the first year or two of ownership, their 'life cycle' plan is for their appliance to be obsolete within 4 to 6 years... and they do a terrible job of supporting their products.”

Posted 1 month ago

“Customer service is HORRIBLE. We sent my sisters phone to get a very small crack in the screen repaired. They said it would be 5-7 business days. Many frustrating phone calls, empty promises, and a month and a half later they finally told us they could not repair her phone and could not provide a refund. We were very upset and after an hour on the phone they said they could send her a replacement phone but could not send back her old phone which was very special to my sister. It has been 2 weeks and they STILL have not sent her a new phone! The whole process fells like a scam!”

Posted 2 months ago

“I have been contacting Samsung customer service and tech support since Feb 23, until now Feb 24 issues still not resolve. Every time I called they keep forwarding my calls to every department, This is unacceptable, this is the worst customer service. I urge everyone not to buy any Samsung products. Worst customer service!!”

Posted 2 months ago

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Samsung is rated 1.2 based on 4,099 reviews