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Samsung Reviews

1.2 Rating 4,713 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,713 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
I have a Samsung Galaxy S23 Ultra and according to information from Samsung, the device is waterproof. But yesterday my device got dirty and I had to wash it under a tap and today my device has water on the cameras. This is the first time that I have been very disappointed with Samsung and now I am thinking about changing phone brands, because I am the only one who likes Android in my house.
Samsung 1 star review on 21st June 2025
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Posted 5 months ago
Formal Complaint – Unfair Rejection of Price Match and Refund Request Dear Samsung Australia Customer Support, I am writing to express my extreme disappointment with the handling of our recent price match and refund request regarding the Samsung S25 Ultra, purchased on 8 June 2025 for $1,749 AUD via your online store. Shortly after receiving the device on 16 June, we discovered that Samsung was offering the exact same model at a 30% discount ($1,504.30 AUD) to Australian Government employees—a category both my partner and I fall under. On 19 June, well within the 14-day window outlined in your Price Promise policy, we submitted a claim seeking a refund of the $244.70 difference. To our dismay, the claim was rejected on the grounds that the discounted offer was not from an “eligible retailer.” However, this discounted price was offered directly by Samsung through a government employee portal. It is deeply frustrating that Samsung would exclude its own promotional pricing from its price match policy, especially when the product, eligibility, and timing all aligned with the stated terms. When we attempted to return the device in order to repurchase it through the government portal, we were again denied—this time because the phone had been unsealed. This rigid policy left us with no recourse, despite acting in good faith and within the stated timeframe. We feel misled and unfairly treated. The lack of flexibility and unwillingness to acknowledge Samsung’s own pricing structure has left a bitter impression. My partner now regrets switching from Apple, and this experience has significantly eroded our trust in the Samsung brand. Attached are the invoice and screenshots showing the original purchase and the discounted offer. We respectfully request that Samsung reconsider our claim and issue a partial refund for the price difference.
Samsung 1 star review on 20th June 2025 Samsung 1 star review on 20th June 2025
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Posted 5 months ago
At first I was greatly displeased with Ss. after the rep. on the phone call couldn't help, i decided to file my complaint with BBB, at 1:30am. The very next morning Ss made contact and quickly, like 3 work days quick, resolved the issues with my order, and then some. The person who contacted me was very kind, listened well then made sure to keep me informed of the progress every day. Not only was I refunded the total amount in question, ($350.) I was told to keep the return that was mistakenly sent to me as well. I'm a hard person to deal with when done wrong, my expectation of quality customer service is extremely high and Samsung exceeded my expectations with respect, Ss showed me they truly care about satisfying their customers.
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Posted 5 months ago
Le service après vente est néfaste. Après 2 mois de l’achat du lave-vaisselle neuf, j’ai signalé que la machine ne fonctionnait pas. Après 1.5 mois le service après vente m’a proposé un remplacement par un produit moins cher de qualité inférieure! J’ai réclamé un produit de qualité équivalente et dès lors le service après vente est inexistant et ne répond pas. Cela fait plus de 1.5 mois que je suis avec un lave vaisselle neuf qui ne fonctionne pas et face à un service après-vente qui n’honore pas sa garantie et est abusive dans son traitement du consommateur. L’inverse de Bosch qui règle les réparations et remplacement des électroménagers en garantie dans un temps record et traitement exquis et équitable du consommateur. N’achetez pas Samsung!! Ils n’exécutent pas la garantie et abusent du Goliat face au consommateur
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Posted 5 months ago
Horrible customer service. Made me switch to Apple are being a loyal customer for over 25 years.
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Posted 5 months ago
I bought a tv that arrived with a Crack in it. You can't see the Crack until you turn on the tv. I called samsung and they passed me around to insurance, then Technical service then warranty. They said I didn't contact them soon enough so they are not going to honor the warranty or insurance I added for two years. They said I would have to pay for a technician to come to my home. NEVER BUY SAMSUNG products!!!!!!!!
Samsung 1 star review on 16th June 2025
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Posted 5 months ago
Samsung customer service is extremely bad not able to get hold of real person who will fix the issue.. extremely frustrating experience!!
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Posted 6 months ago
I’ve been a long-time customer of Samsung, but my recent experiences have been incredibly disappointing. I purchased a Samsung device expecting the reliability and innovation they’re known for, but instead got a product that began having issues within just a few months. Not only did the device underperform but trying to get help from Samsung’s customer service was equally frustrating. It took forever to reach a real person, and even then, I was constantly redirected without getting a clear resolution. The warranty process felt deliberately difficult. What’s even more frustrating is how expensive these products are—you expect a premium experience but get subpar quality and support. I’ve also noticed Samsung devices tend to be packed with bloatware and unnecessary features that slow them down. Unless Samsung makes serious improvements to quality control and customer service, I’ll be taking my business elsewhere.
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Posted 6 months ago
TheresachinRecovery INC amazing Lifesaver
Samsung 1 star review on 12th June 2025
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Posted 6 months ago
We reached out to Samsung Repair for our washing machine, it was a disaster. 1. Unnecessary Tampering: During what was supposed to be a straightforward replacement of the rubber seal, your technician began tampering with the motherboard and performing diagnostic checks that were entirely unnecessary. This action was unrequested and unjustified. My husband seen this personally while your technician was at home. 2. Incomplete Job: After supposedly completing the seal replacement, the technician left our home without performing a running check to ensure the machine was functioning properly. This basic step was completely overlooked. The next wash we did, the machine showing E3 error. 3. Immediate Malfunction: The following day, the machine failed to operate and displayed an E3 error. This occurred directly after your technician’s visit, clearly linking the fault to the mishandling during the service. 4. Lack of Responsibility: Despite all indications pointing to your team's error, there has been no explanation, no acceptance of responsibility, and no urgency in addressing the breakdown. Your call center and the technician are pointing each other who and where is our washing machine now. This is so unprofessional and unacceptable. 5. Unprofessional Follow-Up: The machine was taken away for repairs, and since then, communication has been gloomy. There appears to be no coordination between your technicians and your customer care team. We have been left in the dark, wasting our time repeatedly trying to chase updates that should have come from your side. 6. Managerial Neglect: Multiple attempts to reach Ahmed, the manager, have been completely ignored — even well after the Eid holidays. He has consistently failed to return calls or show any form of leadership or accountability. 7. Lack of Compassion and Care: At no point has anyone from your team shown the slightest concern for the inconvenience caused. The complete absence of empathy or responsibility has made this experience feel even more frustrating. It is clear that your team’s actions caused our machine to break. The refusal to accept responsibility is not only dishonest but reflects very poorly on your brand's integrity and professionalism
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Posted 6 months ago
Truth Monitor.
Samsung 5 star review on 10th June 2025
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Posted 6 months ago
They are turning into Apple. Such a waste of money. Other companies are starting to look worth it
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Posted 6 months ago
Good service
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Posted 6 months ago
Thankful l got redeemed with the help of TheresachinRecovery INC
Samsung 1 star review on 1st June 2025
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Posted 6 months ago
The new update for samsung is awful. I broke my phone in frustration. Why do i have to waste time after this update trying to figure out how to return my display screen back to what it was.
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Posted 6 months ago
The AI service is not intelligent and royally misled me, wasting hours of my time and didn't solve the issue of one easy fix, a Galaxy watch that randomly would not connect to Blue Tooth
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Posted 6 months ago
Worst of all,don’t get anything from them
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Posted 6 months ago
I spent nearly an entire day on the phone or on hold being circulated from one phone contact person to another at some call center somewhere nobody knows what they’re doing. It is the worst service is the worst customer support ever and I will never buy a Samsung product ever again
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Posted 6 months ago
I ordered a screen through the Samsung app—never again. Delivery was delayed, the team unpacked it without permission, took the packaging, and the screen turned out to be too small. When I asked to exchange it for a bigger one and pay the difference, I was told flat-out no because I used the app. Zero flexibility, rude customer service, and no solution. If you care about service or support, avoid ordering through the Samsung app. It’s a trap. Think twice before ordering through the Samsung app. There’s no flexibility, no accountability, and no proper customer care.
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Posted 6 months ago
I had my S23 Ultra battery replace by Likewize Samsungs repair partners. I was told by Samsung that I would be getting my £85 back because my phone is still in warranty but they have lied. They will take your cash but they won't give you it back.
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Posted 6 months ago
Samsung is rated 1.2 based on 4,713 reviews