Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,554 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

472

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung advertised cashback, however it's a shame cashback program Add a cashback items into basket, pay for items, on going to claim the cashback Below email was the response from Samsung: We apologize for the inconvenience and confusion. After further checking on our end, we found that the product you want to purchase is not eligible for the cash back promotion. You may try checking again on the Samsung Employee Portal. Here is the link for you. www.samsung.com/uk/multistore/uk_networks For further assistance, don't hesitate to visit our website samsung.com/uk Kind regards, Gladies Samsung Shop Support Team On Thu, 19 Dec 2024 at 01:05 am”

Samsung 1 star review on 21st December 2024

Helpful Report

Posted 5 months ago

“SAMSUNG FREESTYLE 2ND GEN ⭐️⭐️⭐️⭐️⭐️THAT GOOD IT HAS REPLACED MY SAMSUNG QN95A ⭐️⭐️⭐️⭐️⭐ A previous Apple fan boy switched to Samsung years ago and haven't looked back since. Invested £1,899.00 in my Samsung QN95A 65" back in 2022 and didn't think anything could touch that beast. It's all about inches though and I wanted more. My best mate suggested getting a projector and I was like eh uh what? Nah. No way that can better an actual TV. Well that got the taste buds tingling and started researching these. Settled on this bad boy and having chatted to Samsung Techs to answer my key questions I placed my order. Actually managed to find one for £420 brand new sealed. Set this up this evening on a plain white wall at 100 inches. I purchased a white cinema canvass screen to mount to my wall but wanted to try it without first and OHHHHHHHHH MYYYYYYYYYY 🥵🔥✨️😲Basically it's THAT GOOD I'm now selling my QN95A!!!! As it just ain't cutting the mustard now!! 😂Tested Top Gun Maverick and Top Gun paired with my Skullcandy Crusher Evos and I'm covered in goosebumps even as I write this review. To summarise WELL DONE SAMSUNG for something that cost me £420 absolutely DESTROYS my £1,899.00 (bought on offer as was over £2k at the time) I'm overwhelmed. Five stars ⭐️⭐️⭐️⭐️⭐️all the way and will be recommending this to everyone. Saves space, compact, 100% full of features and functions plus connectivity wirelessly to all Bluetooth enabled devices such as soundbars with subwoofers as I have (Samsung obvs) and headphones 🎧 etc and also allows you to MULTIPLE CONNECT with these devices that my QN95A DIDNT ALLOW!!!! 😲🤔Grab one of these NOW especially on black Friday sales, you will NOT be dissapointed. Oh and the remote 🤤🤤plus has the lens cover and stand included. BRAAAAAAAVVVVVVVO SAMSUNG 👍🏼⭐️⭐️⭐️⭐️⭐️✨️✨️✨️✨️✨️🔥🔥🔥🔥🔥❤️🩵❤️”

Samsung 5 star review on 20th December 2024

Helpful Report

Posted 5 months ago

“My first bad decision was to buy any samsung appliance. I have 8 of them (8 too many) and will slowly be replacing them as they fail with other more reliable brands. I suspect there are literally millions of other samsung customers out there with similarly terrible experiences regarding their samsung appliances. I will now state the problems I've had (with no help from Samsung, I might add): 1. Four door refrigerator: Ice maker continually frosts up. It was replaced under warranty from the reseller we purchased the refrigerator from. The replacement unit also failed. Samsung refuses to cover the failed ice maker. When this fridge dies, a different brand will replace it. The ice make works fine for a couple weeks, then frosts over, so I'll continue to defrost it every 3-4 weeks or so. I'll use this as a constant reminder of how horrific samsung appliances are and to never buy another one. 2. Bought 4 Black Stainless Appliances for a new build. The Black Stainless finish is chipping/flaking off each one of the appliances. Samsung refuses to compensate us for this horrific appearance of these appliances. This started happening within 2 years of installation. 3. The dishwasher with the Black Stainless Finish quit, no response to operation on the control panel. Samsung refuses to help us with repairs without us paying for the repair. The unit is 4 years old and rarely used (2nd home). After investigation into repairing the unit myself, the failing part is not available (unless you are a service person). It's ridiculous that the dishwasher failed with little use and you can't find parts for it. I bought a Bosch DW to replace this one (and love it). 4. Dishwasher in a different home: Failed after 2 years of use (regular use). Samsung refused to cover any repairs. Fortunately I was able to find parts and repair this unit. I sold this unit and bought a Bosch DW, which has worked flawlessly for 4+ years now. Save yourself time and trouble (time is $$$$ samsung), buy more brands with better quality and service; companies that actually back up their products with good customer service and value customer loyalty. If samsung would have helped us out, backing up their products, I might stay a loyal customer, but no more will I buy a single samsung product! Your terrible quality has me convinced to spend my hard earned $$$$ elsewhere!”

Helpful Report

Posted 5 months ago

“This company will drag you through the mud before replacing a faulty appliance that has warranty and and extended one. I've been without a dishwasher for about 2 months and finally got it resolved. This experience was a battle. The battle of dealing with those from the Philippines trying to make promises they could not keep and the people of India constantly negating and refusing every possibility of a resolution. The constant emails and stupid fictious names the A.I generates for them is only humour in this. Do yourself a favor, DON'T BUY THEIR PRODUCTS. Today makes 2 months with no dishwasher. Keep in mind, I'm on the phone every day. Hopefully this comes to an end.”

Helpful Report

Posted 5 months ago

“Highly Recommend Supreme Assets Recovery! Reliable and Supportive! Supreme Assets Recovery completely turned things around for me. I had given up hope of ever recovering my lost funds, but their team proved me wrong. They were professional, efficient, and incredibly understanding throughout the entire process. Their dedication and expertise made all the difference. 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 𝘖𝘳 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: + 44 73 -88 -69-79-58 If you’re looking to recover funds you thought were gone forever, Supreme Assets Recovery is the team to trust!”

Helpful Report

Posted 5 months ago

“Support basically none existent after they've received your money.”

Helpful Report

Posted 5 months ago

“Akbg*. Lol everything is good you guys always do a good job it's easy to bring money here just push the button five stars and review.”

Helpful Report

Posted 5 months ago

“Be very careful of their cashback promotions. We bought a new TV from them, and they failed to pay us the promised cashback. We provided all of the information they asked for in a timely manner. We followed up with their promotions team after 1 year of waiting, and they said they had made a mistake on their end but then refused to pay out because the promotion had ended. Absolutely disgraceful behaviour from such a large brand. There was no good faith or ownership of their mistake at all; they just hid behind their legal terms and said their decision was final. Their handling of this issue demonstrates a shocking lack of care for their customers. This experience has completely destroyed my trust in the brand. If you value reliable customer service and a company that stands behind its promises, look elsewhere. Samsung has just lost a loyal customer, and I will never recommend them again.”

Helpful Report

Posted 5 months ago

“Samsung is a company that you cannot trust anymore. They post discounts on the website. After you buy the product they will cancel the order. Never buy from Samsung online if you want peace of mind. I bought a Galaxy Book4 online with a discount. After getting the confirmation email that the order is ready for pickup, I drove 30 miles to a best buy to pickup the order. The best buy guys said there is a technical glitch and cannot provide the laptop. They had lots of laptops there in the store. When I called samsung customer support, after so much discussion, they asked me to buy the laptop from the store for the current price and they will make a price adjustment. I was waiting for an email confirmation, that they never sent. I called again and they said they will not honor the price. There was no record of any past calls. In spite of calling so many times, Samsung customer service is not ready to help me or resolve this issue. I would never buy anything from Samsung if this is the service they provide. I would give zero star.”

Helpful Report

Posted 5 months ago

“They don’t deserve 1 Star I have a 10k fridge that has problems with doors not opening or closing properly It’s out of warranty but the old parts have been replaced by new ones by a Samsung recommended repairer This has been going on for 6 months and been replaced 3-4 times I have video proof of the defect - I have reached out to Samsung to fix the issue They are not interested in helping out So off to VCAT we go and I will be asking for half my money back for half a fridge WATCH THE VIDEO- SEE IF IM WRONG!!”

Helpful Report

Posted 5 months ago

“I'm extremely disappointed with my Samsung 36 inch induction cooktop. After just thirteen months, the motherboard failed. The issue actually started during the warranty period but wasn't resolved, as the cooktop reset itself after a few days (codes od and F2). Since the warranty expired, I'm now facing a $1400 repair bill. To make matters worse, Samsung won’t let me speak to a manager or escalate the issue beyond their call center. Their customer service is unhelpful, and I feel completely ignored. I will never buy a Samsung product again. Save yourself the frustration and look elsewhere!”

Helpful Report

Posted 5 months ago

“I am beyond disappointed with the service I have received from Samsung regarding the disposal of my old washing machine. Despite paying an additional fee for the disposal service in advance, my washing machine has been left sitting untouched since the originally scheduled delivery date of 10th December. I was personally present during the delivery and can confirm that the disposal was not completed as promised. The excuse provided, claiming that the machine could not be removed, is completely unfounded, as it has been bone dry and ready for collection since day one. The lack of accountability and the continued delays are entirely unacceptable. I paid for a service that Samsung has failed to deliver, and the suggestion of offering a mere voucher instead of addressing the issue is insulting. I strongly insist that the disposal be rescheduled and completed immediately. As a paying customer, I expected better from a brand of Samsung’s stature. This experience has severely damaged my trust in your customer service, and unless resolved promptly, I will have no choice but to reconsider any future purchases from your company. Samsung, you need to do better. Customer satisfaction should be your priority, and this level of service is simply unacceptable. My old washing machine still out there as i had attached the photo.”

Helpful Report

Posted 5 months ago

“The "warranty" they offer is an absolute joke. DO NOT BUY ONE OF THE FLIP/FOLD PHONES!!!! I was put off slightly due to the issues you can have with the screen but was convinced by Samsung's warranty. They make out its amazing unless you actually need to use it then they look for any reason not to fix it. I was told the repair would not be covered under warranty and I'd have to pay. The phone was pristine other than a little bit of wear and tear (light scratches on the back). She said I'd dropped the phone to which I told her it had never been dropped. She then said "Did you ever have it in your pocket?" So just be aware, having your phone in your pocket voids the warranty according to Samsung! No one to complain to. No way of getting it sorted other than lump it and pay it or effectively throw over £1000 down the drain on a worthless phone. The whole experience has put me off owning a Samsung for LIFE. You guys have just lost a customer 👍”

Helpful Report

Posted 5 months ago

“Note proper service in your technician”

Helpful Report

Posted 5 months ago

“Customer service is too rude no use of reaching to service centre.! Declaration required!”

Helpful Report

Posted 5 months ago

“NE63T8511SS Purchased a Smart 5-Element Slide-in Electric/30 in 6.3 cu. Electric range with Air Fry Convection Oven in from Home Depot on March 15, 2024. Delivered on April 22, 2024. and had a hairline scratch on the glass top! Paid USD 1300 for this appliance! The problem I have is with the glass top. Not good qulity for a high priced model. The day I used it, it scratched. Tried to clean it but wont go and everytime I use it, it scratches easily! I have had lesser priced models which worked very well and did not scratch. Called Samsung and their service is asolutely atrocious!! Once you buy their product, they dont care about t. This is only a 7 month appliance and it already has scratches... Not very good!! This is not what I expect from a high quality appliance. Samsung should be held accountable for selling a high priced product with cheap glass top! I will not be buying a Samsung electric every again!”

Helpful Report

Posted 5 months ago

“Samsung 43 inch tv not working after 5 Month please don't buy samsung tv of any sizes .”

Helpful Report

Posted 5 months ago

“I bought a bundle a refrigerator, washer and dryer, dishwasher, microwave and stove. All of these were the top of the line and it cost me $11,000 dollars. Right off the start on the install of the microwave it would not work. They sent out a repair man and we found that both engines had to be replaced. Now mind you we just took it out of the box day one. You would think that they would just send out another one right? No, the made me wait a month for the two engine parts so this huge microwave has been sitting on my cabinets for a month. Then a month later now the microwave is installed and working the stove stops working this is the double oven stove with all the bells and whistles, it has to have the mother board replaced and the oven door as well because it became damaged when I used the self cleaning. A month later the dishwasher top tray fell off because the plastic wheels on the tray literally broke off due to the hot water used to wash the dishes. A month later the refrigerator ice machine kept freezing up and it took three replacements in total and I gave up because every replacement did the same thing. I just ended up shutting off the ice maker and bought ice and still due till this day. Next the top washer of the washing machine kept causing the total machine to shut down if used so they never fixed it and I have only been able to use the larger washer since I have owned it. The dryer had to be fixed as well, and the front of the stoves coloring peeled off only after a month of use and this was the replacement door. Now after less than five years every appliance has broken down, the stoves confection oven will not work, the dishwasher will not work, the microwave is not working, and the washer is always giving a error code of which I have to restart the washing cycle two or three times before it will finish without and error code. The only thing that is still working is the dryer and the refrigerator without the ice maker. I had a maytag washer and dryer the neptune and it last 15 years and never had to have a repair man once. And the customer service department of Samsung sucks. I will never buy any products from this company again not even a phone. I hate their products and their company. Devorah”

Helpful Report

Posted 5 months ago

“I bought a 75-inch QLED4K Neo 4kqn90d. Alexa never worked on this TV. Samsung's customer service could be more helpful, and I need help understanding why the men who delivered it did not understand how to set up Alexa. They were only able to install it after that. It is up to the customer to figure it out. This is my seventh TV, and I will never buy anything from Samsung again; if I could give it an o rating, I would.”

Helpful Report

Posted 5 months ago

“Samsung makes terrible appliance. I bought a Samsung refrigerator and at its 3rd a anniversary it had already broken down. Fortunately I had an extended warranty. Eight months later when it totally quit cooling I decided not to throw good money after bad and cut my losses and kick it to the curb and get a different refrigerator. I also have a Samsung microwave that is less than 5 years old. The popcorn feature quit working at least a year ago. I’m getting by. Again, I would never ever buy anything that Samsung makes. I would give their appliances a minus score if it were offered.”

Helpful Report

Posted 5 months ago

Samsung is rated 1.2 based on 4,554 reviews