Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,626 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,626 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They gave me clarity when I was confused.”

Samsung 5 star review on 25th August 2025

Helpful Report

Posted 1 year ago

“Like many others I would leave a zero star review if I could. I’m still in the process of trying to get a refund or repair for my under warranty Samsung dryer. Their customer service is absolutely horrible. They will hang up on you lie to you and laugh at you. At this point I think they mess with you on purpose. They claim to call you when they haven’t. They don’t return voicemails. They’ve restarted in my repair ticket four different times. They basically run you around in circles with zero results.”

Helpful Report

Posted 1 year ago

“The service engineer Moorthy who came for the service of the washing machine was very courteous and prompt. He knew exactly what had to be done and did a great job. His service is highly appreciated”

Helpful Report

Posted 1 year ago

“Awful experience with Samsung and their approved repairers. After paying a premium for home visit under warranty my phone is still not sorted after 2nd visit. Now it has been rebooked for repair which has been cancelled at 15 minutes before closing time and moved to 10 days later. Phone is under warranty!! Tried to call Samsung and eventually got through to someone who cut me off. Then rang again and got through to someone who didn't speak at all. Absolutely shocking customer service. Used their approved repairers which is the only option who are likewize repair for the convenience. Never again and won't be buying Samsung products.”

Helpful Report

Posted 1 year ago

“Everythings fine in a samsung s24 ultra but why does they dont give us the personal built in app lock for the apps in the phone. What is the use of such privacy updates if we cant even simply lock an app in my personal device. Please if possible add the personal app lock built in the device through updates. Even the 1/4th of its price phones have got the feature. Some guys like me cannot always use the secure folder because the privacy for some apps may come in need at any moment. Please fix it.”

Helpful Report

Posted 1 year ago

“I bought an 11kg Samsung washing machine because the manual stated that it could wash all types of bedding, with a maximum load of 2kg. However, the machine is unable to wash a single duvet weighing 1.8kg. Samsung refuses to issue a refund, claiming that a third-party company advised them that duvets should not be washed in the machine. Samsung does not rely on its own manual or technical specifications, but instead trusts the opinion of this third party. I strongly advise against buying Samsung appliances, as their manuals are unreliable and they do not take responsibility for the consequences.”

Helpful Report

Posted 1 year ago

“Samsung sent a damaged Frame. It was delivered late and broken. When I tried to exchange it they sent me to 3 people and in one hour would not resolve it because it was past the return window of 5 days. 5 days????? Will never buy again.”

Helpful Report

Posted 1 year ago

“I had several calls to customer service which keeps advising either chat or filling the form repeatedly asking same information through different agents and not being able to help or re-imburse the service they've recommended for a unit (microwave unit) under the warranty (purchased in June and installed in July 2025, just 2 months old) - a terrible service and support. I certainly do not recommend purchasing any Samsung products moving forward.”

Helpful Report

Posted 1 year ago

“Terrible experience with Samsung. The customer service was completely incompetent and disorganized. We will never buy a Samsung product ever again.”

Helpful Report

Posted 1 year ago

“Bought a TV 1.5 yrs ago — motherboard already dead 💀 ₹8k repair & only 1 yr warranty. My Sony lasted 12 yrs with ZERO issues. Never buying Samsung again! #RightToRepair #ConsumerRights”

Helpful Report

Posted 1 year ago

“Worst TV ever! My Samsung UHD display has failed multiple times, and even after paying for repairs the problem keeps coming back. Cheap quality, pathetic service, and zero accountability. Total waste of money — DO NOT BUY!”

Helpful Report

Posted 1 year ago

“Wow, I purchased a tablet that said would be compatible with my work applications, websites etc.. I get it try to set it all up and it's not what I need for work. Now they won't let me return it, it's only been 3 days since order. How is this acceptable. There was nothing I see said I couldn't return once opened. I have used it for 5 mins. Customer service won't do nothing. What a horrible company. I give -200 for this company”

Helpful Report

Posted 1 year ago

“Samsung promised to deliver my Samsung galaxy s25 ultra phone on 11th August but I did not get my phone yet and they are not having any answer about delivery date. I am feeling cheated.”

Helpful Report

Posted 1 year ago

“You will not recieve what you order when promised.”

Helpful Report

Posted 1 year ago

“Their execution was nothing short of perfect.”

Samsung 5 star review on 13th August 2025

Helpful Report

Posted 1 year ago

“Many times all my pictures got deleted. At least three times Sent on a wild goose chase trying to fix a phone that supposedly was in warranty”

Helpful Report

Posted 1 year ago

“I purchased a Samsung Galaxy Tab S10 FE+ 5G along with the Galaxy Tab S10 FE+ Book Cover Keyboard Slim — AI Key from Samsung.com. At checkout, it clearly showed that I would receive the keyboard and cover for free and a B-series Soundbar HW-B400F 2.0ch Subwoofer (2025) as a free gift. The keyboard and cover arrived, but the soundbar never did. When I contacted Samsung’s live chat, they told me the soundbar promotion was “limited stock” and my order didn’t qualify. Nowhere during checkout did it say “while supplies last” or “limited quantities available”. It simply displayed the soundbar as part of my order. That’s misleading. Customers should never be promised something at checkout that Samsung has no intention of delivering. If you can’t guarantee the promotion, don’t advertise it! or at least make the terms clear before payment. Very disappointing for a global brand I used to trust.”

Samsung 1 star review on 12th August 2025

Helpful Report

Posted 1 year ago

“Every step was transparent and well-explained.”

Samsung 5 star review on 11th August 2025

Helpful Report

Posted 1 year ago

“I am writing to express my deep dissatisfaction and serious safety concerns regarding my Samsung washer and dryer. After only three years of ownership, the washer began smoking from inside the drum—a horrifying and unsafe malfunction, especially with both of my children present at home. Following this alarming incident, I contacted Samsung customer service and was subjected to numerous questions, all while being required to submit photos and a video documenting the issue. Ultimately, the Samsung representative concluded that a technician would need to visit—but that I would be charged for the service. I find it unacceptable that, after purchasing a product from a brand renowned for quality and safety, I am being held responsible for what appears to be a potentially dangerous defect. When I voiced my concerns, a manager called back. Rather than resolving the matter, the manager refused to allow me to explain my situation and abruptly ended the call—leaving me no closer to a solution. I must ask: does Samsung truly believe it is fair or responsible to shift the burden of cost to the customer when a three-year-old appliance begins smoking and could, quite literally, become a fire hazard? This treatment stands in stark contrast to Samsung’s mission, which asserts that the company “devote[s] its talent and technology to creating superior products and services that contribute to a better global society.” Samsung’s own values include excellence, integrity, and co-prosperity, and it pledges to “create products and services that give customers the best satisfaction.” By allowing a product to malfunction in such a dangerous manner—and then refusing to offer proper support—Samsung is failing to live up to its stated commitment to quality, safety, fair treatment, and community responsibility. I would appreciate an urgent escalation of my case: a full safety inspection of the washer at no additional charge, and either a repair, replacement, or reimbursement. Please help restore my confidence in Samsung’s dedication to its customers’ safety and satisfaction.”

Helpful Report

Posted 1 year ago

“I purchased Samsung Z Flip 3 in Jan 2024. In April 2025, after the SOFTWARE update, it started getting GREEN LINE issue. My phone had just cross the warranty. They said they cant do free display replacement as the phone is not under warranty. They said they will charge 30000 INR for screen replacement. Though there is a software glitch from their side, they are not ready to accept and do the free replacement. Very disappointed and pathetic service. I will never buy or recommend SAMSUNG again”

Helpful Report

Posted 1 year ago

Samsung is rated 1.3 based on 4,626 reviews