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Samsung Reviews

1.2 Rating 4,751 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,751 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Samsung Reviews
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Repair guy was rude and hung up on me while I'm trying to get my Fold 6 repaired bc of a blackout issue that they swore they fixed from the previous Folds and tried to tell me that I damaged it!
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Posted 10 months ago
I purchased a '50 Crystal UHD in June 2024. The TV stopped working on May 15, 2025. TV is still under warranty. I contacted Samsung at 1-800-7267864 to schedule repairs. Having trouble with the technician that was supposed to come out today however he's stated he has to cancel. I'm now caught in the middle between the repair company and Samsung.
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Posted 10 months ago
Find out all truth today.
Samsung 5 star review on 22nd May 2025
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Posted 10 months ago
Samsung did an automatic update on my Galaxy 22. Now my battery is draining twice as fast. Phone gets hot while using it. Constant buffering even while on Wi-Fi. The update basically ruined my phone. Most likely the last Samsung phone I buy.
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Posted 10 months ago
Samsung did an automatic update on my Galaxy 22. Now my battery is draining twice as fast. Phone gets hot while using it. Constant buffering even while on Wi-Fi. The update basically ruined my phone. Most likely the last Samsung phone I buy.
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Posted 10 months ago
Horrendous customer service! I have 3 tv's that do not work and I still do not have a resolution. This has been going on for 3 months. Early March 2025 and still going in May 2025!! They have been in my house 3 times and I have probably spent over 40 hours on this. They have the same issue but they see it as all different. 2 of the tv's are still under warranty. Not only is the time spent more than anyone should have to... but the cost of continuing to pay for streaming services that I am unable to enjoy. I will never buy a Samsung TV again! If they know it is their issue they should repair or refund quickly! I think they delay response and service so that we just give up and move on.
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Posted 10 months ago
I recently purchased a new Samsung fridge, but the installation team hasn't arrived yet. They promised to come today, but they haven't shown up. Now they're saying they'll come tomorrow. I'm facing a lot of inconvenience due to this delay.
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Posted 10 months ago
Very bad sarvice , not instalation
Samsung 1 star review on 17th May 2025 Samsung 1 star review on 17th May 2025
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Posted 11 months ago
I have been a loyal customer since the note 3 . Last December I got the zfold6 and the vip package online. But I didn't check the box for the Samsung plus. So now after several phone calls!!! They won't help me to get care+ added! I'm considering getting apple products! You would think they would be able to keep me happy.
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Posted 11 months ago
Waited for 33 days of Samsung Oled 65 tv. But was told this model was discontinued. U don't take a customer that long. And received a called from Samsung customer service telling me .We are sorry. And will refund the cash. This is acceptable.
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Posted 11 months ago
The new android update, that was pushed out to my phone, caused my phone to continuously loop. I can enter my pin and it loops back. I have not had access for 2 weeks! I've called Samsung, gotten a run around, and was hung up on after waiting on hold, asking for a supervisor, and waiting more. Not having a phone is a safety concern. Not having access to my data, photos, videos, texts and contacts is extremely inconvenient and annoying. I refuse to spend $1200 for a new phone or spending money for a repair. The update caused my phone to be unusable which is unacceptable and unprofessional.
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Posted 11 months ago
Very bad service and feedback
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Posted 11 months ago
Have a Samsung 23+ and have absolutely loved it! BUT the phone received an update this morniing and I have been on the phone with TMobile and Samsung since 3:30 and it is now almost 9:00. I can't get the phone to show messages received but not answered - can't get the phone to show missed calls - and have two search bars on my home page. Not having a good time. I think we should have the option when they update .... The folks tried but they couldn't help.
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Posted 11 months ago
After many years of using used washing machines we finally purchased our first brand new washing machine from Lowe’s and unfortunately, we chose Samsung $599. Within two years will not run a load without becoming unbalanced after paying to replace the springs once they lasted less than two weeks only to repeat the same problem. After contacting Samsung, they informed us the cost would be $75 per new spring requiring four of them for a total cost of $300 before labor. Customer service warranty department unwilling or could care less to do anything. Apparently they don’t care about American customers so they have made it easy. We will never purchase another Samsung product in this house.
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Posted 11 months ago
Not a fan of your latest update!!! Will think about that when purchasing a new phone. Have always had Samsungs but this update may change that.
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Posted 11 months ago
Bought a jet 65 Samsung hoover from Argos-The battery deteriorated badly within a few months- complained to Samsung got nowhere- they woukdnt even recognise the Argos email receipt as being a valid document
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Posted 11 months ago
I regret ever purchasing an AC from Samsung Shop. This has been one of the most frustrating experiences I’ve had with any company. Failed Delivery: After placing my order, I was given a delivery date, but the product never arrived. No updates, no explanations—just complete radio silence. Horrible Customer Support: Trying to reach Samsung’s customer service was a nightmare. There's no phone support, no email support, and no web support to address concerns. It’s like they sold me the product and disappeared! Unacceptable Service: Even after multiple attempts to track my order, there was no proper response. It seems they are completely ignoring customers once they’ve made a sale. This level of service is unacceptable for a brand like Samsung. If you value your time, money, and sanity, avoid buying from Samsung Shop at all costs!
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Posted 11 months ago
I have purchased samsung ac from croma avadi I have been repeatedly call installation team for installation yet it is left incomplete. No respond from them. I reached through customer care they raised complaint but if no use. Today is 4th day after installation
Samsung 2 star review on 7th May 2025
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Posted 11 months ago
Worst customer service. They outsource their repairs and keep opening and closing tickets when issues have not been resolved. Had two technicians come out (each time had to stay at home for 4 hours)!and many many calls with customer service without the issue which is under warranty being fixed. Its a really drawn out, bureaucratic process to get anything fixed which is extremely time consuming - wasted ao much time trying to get an ice maker repaired and don't feel like I've many any progress!!! The customer service agents don't seem to have any power to do anything so have yo defer to another team and you have to wait for their call. Very inefficient!
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Posted 11 months ago
Worst phone ever, horrible after updates. No way to adjust settings to be like it was. Going iPhone now.
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Posted 11 months ago
Samsung is rated 1.2 based on 4,751 reviews