Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,560 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,560 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

473

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy AC , REFRIGERATOR , TV and WASHING MACHINE of Samsung, these are worst products, bad service experience , problems occur very frequently”

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Posted 7 months ago

“Got a fridge delivery on 19th October but nobody wants to come for installation.even after repeated phone calls nobody seems to be bothered.regret buying samsung”

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Posted 7 months ago

“Bought an s24 ultra phone online and regretted my purchase after I realised how bulky and inconvenient the phone is in my hands. Asked for a return and I was shocked that they apply a minimum 20% deduction and don't give a full refund. The phone was not used for more than 2 minutes, in other words, I have not even used it for anything. I only examined the device and realised that it was not for me. Spoke to an agent and explained and as usual got all the silly answers of We are sorry, we are interested in retaining customers ....etc etc I don't understand how on Earth would you retain customers if your policy prioritises profits over customer satisfaction by enforcing such a policy. I explained that I had a similar event with Sony who gave a full refund despite having the phone for 3 days but of course without using it at all but the agent didn't seem to be bothered and just kept reiterating that they have a different policy from other brands. Well, your policy is unfair and disgusting. I also explained that I was intending to return it and buy another device with smaller dimensions from their website!! I emailed their ''CEO'' and awaiting a reply. If I have to keep the phone, it will only be to avoid losing the 20% although I don't like it. After seeing all the bad reviews about them, I don't think they even bother about their customers!!”

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Posted 7 months ago

“I hate Samsung’s products. They’re the worst ever. They don’t get back to you. No one gets a hold of you. You can’t get a hold of anyone. No one calls you back. You can’t even get a refund. I had no refrigerator for two months. The worst customer service I will never buy another Samsung ever again.”

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Posted 7 months ago

“Very bad after sales support. I have a side door fridge, unfortunately .They resort to lying to not service the product.i raised complain at least 15 times..(yes 15) but no response by them. They are expert in finding fault in your to reject service. The company is a cheat,fraud and hypocrite of higher order.”

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Posted 7 months ago

“ᴀ ᴡʜɪʟᴇ ᴀɢᴏ, ɪ sᴛᴀʀᴛᴇᴅ ɴᴏᴛɪᴄɪɴɢ sᴛʀᴀɴɢᴇ ʙᴇʜᴀᴠɪᴏʀ ғʀᴏᴍ ᴍʏ ᴘᴀʀᴛɴᴇʀ, ᴡʜɪᴄʜ ᴍᴀᴅᴇ ᴍᴇ ғᴇᴇʟ ᴜɴᴇᴀsʏ. ɪ ᴄᴏᴜʟᴅɴ’ᴛ sʜᴀᴋᴇ ᴛʜᴇ sᴜsᴘɪᴄɪᴏɴ ᴛʜᴀᴛ sᴏᴍᴇᴛʜɪɴɢ ᴡᴀs ᴏғғ, ʙᴜᴛ ɪ ᴅɪᴅɴ’ᴛ ʜᴀᴠᴇ ᴀɴʏ ᴄᴏɴᴄʀᴇᴛᴇ ᴘʀᴏᴏғ. ᴛʜᴀᴛ’s ᴡʜᴇɴ ɪ ᴅᴇᴄɪᴅᴇᴅ ᴛᴏ sᴇᴇᴋ ʜᴇʟᴘ ғʀᴏᴍ ᴀ ᴘʀᴏғᴇssɪᴏɴᴀʟ ᴏʀɢᴀɴɪᴢᴀᴛɪᴏɴ (ʜᴀᴄᴋɪɴɢᴘʀᴏᴛᴇᴀᴍ𝟶𝟶𝟷) ᴛʜᴀᴛ sᴘᴇᴄɪᴀʟɪᴢᴇs ɪɴ ᴘʜᴏɴᴇ ᴍᴏɴɪᴛᴏʀɪɴɢ ᴀɴᴅ ᴛʀᴀᴄᴋɪɴɢ sᴇʀᴠɪᴄᴇs. ᴀғᴛᴇʀ ᴄᴏɴᴛᴀᴄᴛɪɴɢ ᴛʜᴇᴍ, ᴛʜᴇʏ ᴡᴀʟᴋᴇᴅ ᴍᴇ ᴛʜʀᴏᴜɢʜ ᴛʜᴇ ᴘʀᴏᴄᴇss ᴏғ ᴅɪsᴄʀᴇᴇᴛʟʏ ᴍᴏɴɪᴛᴏʀɪɴɢ ᴍʏ ᴘᴀʀᴛɴᴇʀ’s ᴘʜᴏɴᴇ ᴀᴄᴛɪᴠɪᴛʏ. ᴛʜᴇʏ ᴡᴇʀᴇ ᴀʙʟᴇ ᴛᴏ ᴛʀᴀᴄᴋ ᴍᴇssᴀɢᴇs, ᴄᴀʟʟ ʟᴏɢs, ᴀɴᴅ ᴇᴠᴇɴ ʟᴏᴄᴀᴛɪᴏɴ ᴅᴀᴛᴀ ᴡɪᴛʜᴏᴜᴛ ᴍʏ ᴘᴀʀᴛɴᴇʀ ᴋɴᴏᴡɪɴɢ. ᴛʜɪs ᴀʟʟᴏᴡᴇᴅ ᴍᴇ ᴛᴏ sᴇᴇ ᴛʜᴇ ғᴜʟʟ ᴘɪᴄᴛᴜʀᴇ ᴏғ ᴡʜᴀᴛ ᴡᴀs ʜᴀᴘᴘᴇɴɪɴɢ ʙᴇʜɪɴᴅ ᴛʜᴇ sᴄᴇɴᴇs. ɪᴛ ᴡᴀsɴ’ᴛ ʟᴏɴɢ ʙᴇғᴏʀᴇ ɪ ᴅɪsᴄᴏᴠᴇʀᴇᴅ ᴛʜᴇ ᴛʀᴜᴛʜ. ᴛʜᴇ ᴍᴏɴɪᴛᴏʀɪɴɢ ʀᴇᴠᴇᴀʟᴇᴅ ᴄᴏɴsɪsᴛᴇɴᴛ ᴄᴏᴍᴍᴜɴɪᴄᴀᴛɪᴏɴ ᴡɪᴛʜ sᴏᴍᴇᴏɴᴇ ᴇʟsᴇ, ᴀʟᴏɴɢ ᴡɪᴛʜ ᴍᴇᴇᴛᴜᴘs ᴛʜᴀᴛ ᴡᴇʀᴇ ʜɪᴅᴅᴇɴ ғʀᴏᴍ ᴍᴇ. ʜᴀᴠɪɴɢ ᴛʜɪs ɪɴғᴏʀᴍᴀᴛɪᴏɴ ᴄᴏɴғɪʀᴍᴇᴅ ᴍʏ sᴜsᴘɪᴄɪᴏɴs, ᴀɴᴅ ɪᴛ ɢᴀᴠᴇ ᴍᴇ ᴛʜᴇ ᴄʟᴀʀɪᴛʏ ᴀɴᴅ ᴘʀᴏᴏғ ɪ ɴᴇᴇᴅᴇᴅ ᴛᴏ ᴄᴏɴғʀᴏɴᴛ ᴛʜᴇ sɪᴛᴜᴀᴛɪᴏɴ. ᴛʜᴇ ᴏʀɢᴀɴɪᴢᴀᴛɪᴏɴ ʜᴀɴᴅʟᴇᴅ ᴇᴠᴇʀʏᴛʜɪɴɢ ᴘʀᴏғᴇssɪᴏɴᴀʟʟʏ ᴀɴᴅ ᴇɴsᴜʀᴇᴅ ᴛʜᴀᴛ ᴍʏ ᴘʀɪᴠᴀᴄʏ ᴡᴀs ᴘʀᴏᴛᴇᴄᴛᴇᴅ ᴛʜʀᴏᴜɢʜᴏᴜᴛ ᴛʜᴇ ᴘʀᴏᴄᴇss. ᴛʜᴇɪʀ sᴇʀᴠɪᴄᴇ ʜᴇʟᴘᴇᴅ ᴍᴇ ᴜɴᴄᴏᴠᴇʀ ᴛʜᴇ ᴛʀᴜᴛʜ, ᴡʜɪᴄʜ ᴡᴀs ᴅɪғғɪᴄᴜʟᴛ ʙᴜᴛ ɴᴇᴄᴇssᴀʀʏ ғᴏʀ ᴍᴇ ᴛᴏ ᴍᴏᴠᴇ ғᴏʀᴡᴀʀᴅ ᴡɪᴛʜ ᴍʏ ʟɪғᴇ. ᴡɪᴛʜᴏᴜᴛ ᴛʜᴇɪʀ ᴀssɪsᴛᴀɴᴄᴇ, ɪ ᴍɪɢʜᴛ ʜᴀᴠᴇ ᴄᴏɴᴛɪɴᴜᴇᴅ ɪɴ ᴛʜᴇ ᴅᴀʀᴋ, ǫᴜᴇsᴛɪᴏɴɪɴɢ ᴍʏ ɪɴsᴛɪɴᴄᴛs. 𝐒𝐡𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐞𝐯𝐞𝐫 𝐞𝐧𝐜𝐨𝐮𝐧𝐭𝐞𝐫 𝐚 𝐬𝐢𝐦𝐢𝐥𝐚𝐫 𝐜𝐢𝐫𝐜𝐮𝐦𝐬𝐭𝐚𝐧𝐜𝐞, 𝐈 𝐬𝐭𝐫𝐨𝐧𝐠𝐥𝐲 𝐞𝐧𝐜𝐨𝐮𝐫𝐚𝐠𝐞 𝐲𝐨𝐮 𝐭𝐨 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞𝐦. 𝐘𝐨𝐮 𝐜𝐚𝐧 𝐠𝐞𝐭 𝐢𝐧 𝐭𝐨𝐮𝐜𝐡 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐦𝐞𝐚𝐧𝐬: 𝐖𝐞𝐛𝐬𝐢𝐭𝐞: 𝐰𝐰𝐰.𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦.𝐭𝐨𝐩 𝐄𝐦𝐚𝐢𝐥: 𝐇𝐀𝐂𝐊𝐈𝐍𝐆𝐏𝐑𝐎𝐓𝐄𝐀𝐌𝟎𝟎𝟏@𝐆𝐌𝐀𝐈𝐋.𝐂𝐎𝐌 𝐓𝐞𝐥𝐞𝐠𝐫𝐚𝐦: @𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦𝐛𝐞𝐬𝐭𝟎𝟎𝟏 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 (𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬 𝐨𝐧𝐥𝐲): +𝟒𝟒 𝟕𝟓𝟐𝟔 𝟏𝟖𝟕𝟑𝟕𝟕”

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Posted 7 months ago

“Krugman later praised his PhD thesis Samsung 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦'𝗘𝗥𝗩𝗜𝗖𝗘 +𝟭 (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 Samsung 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥' +𝟭 (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 advisor, Rudi Dornbusch, as "one of the great economics teachers of all time" and said that he "had the knack of inspiring students to pick up his enthusiasm and technique, but find their own paths". In , Krugman presented a number of ideas to Dornbusch, who flagged as interesting the idea of a monopolistically competitive trade model. Encouraged, Krugman worked on it and later wrote, "[I] knew within a few hours that I had the key to my whole career in hand”

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Posted 7 months ago

“This is an absolute disgrace!!!but looking at the amount of bad reviews and none replies i d say they just dont care about their customers!!!first samsung watch..it was not even one year old, but they said they would fix it...after that it worked 2 weeks then died. Now the american fridge...after 3 yrs just died. They sent a tech who said it was not fixable. Now its been 3 weeks we are without a fridge. We agreed on refund but the policy says you get a refund when their courier collects thw fridge... but noo courier arranged for ages....this is absolutely ridiculous!!! Try to avoid this brand!!!!”

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Posted 7 months ago

“Ordered a washer and dryer which were suppose to arrive on the 4th of October it is now October 11th and the customer service has been horrendous. Stay away from purchasing through samsung”

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Posted 7 months ago

“WORST CUSTOMER SERVICE! after device updating, the phone has got pink lines on the display. Customer service says to change the display and pay 12000. ABSOLUTELY PATHETIC!”

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Posted 7 months ago

“The customer service is horrible!!!!!! Many phone calls to correct a simple thing of them ordering the wrong watch band and promised me things and they don't do what they say they will. Each phone call is at least 1 1/2 hour and I called more than 5 times. Promised a credit on my card and they didn't do it. I returned watchband as they asked and now won't send me the one I want. Talked to supervisor and she hung up on me and said she can't send me out my watch band I want. Just not a good company to deal with.”

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Posted 7 months ago

“Everything your products failed and your team failed to provide appropriate response to defective goods and failed to recognise my legal rights and you failed to replace repair or refund the Samsung freestyle battery after it stopped working in 7-14 months for no reason. A product which supports your freestyle projector which also broke at the same time yet you fixed! Will be considering legal advice out of principle for my consumer rights. Shoddy goods and shoddy service. My laptop lasted 15 years, compared to this thing .. it’s ridiculous would never get this from Apple!”

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Posted 7 months ago

“Customer service is none existent. Fridge freezer is broken and rattling the house down. Nether the engineers, managers or complaints team work a weekend so I’ve had to wait 3 days to even get any sort of response. The best they can do is fix it in 7 days time, they don’t stock parts, don’t do replacements, so stuck with this rattle for 9 days. They suggest I turn it off to silence the rattle, I explained I would then lose the food within the fridge. They stated they would compensate the loss of food, I was happy with this as it resolves the problem, luckily I questioned how much compensation as they said it’s a maximum of £50, it’s a Samsung family hub double fridge freezer it hold far more than £50 worth of food so I’ll end up significantly out of pocket. They just aren’t interested and are steadfast unwilling to help. You pay the premium price but unfortunately don’t get the customer service to go with it.”

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Posted 7 months ago

“Samsung is trash, under 2 months and my dumb z flip 6 broke, while under warranty it was denied bc it had the smallest scratch not visible in pictures on the back part, the problem was screen not responding and not charging anymore with wire, also continuously turning off by itself, almost got worked on until the guy saw the small scratch on the back last second and well sorry not under warranty anymore”

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Posted 7 months ago

“HORRIBLE APPLIANCES ice machine stopped working after 2 years of use. The cost of refrigerator was $2899”

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Posted 7 months ago

“The real review would be less than a star, but unavailable. I will never own another Samsung product. Inferior parts etc Our dishwasher, less than a year old, fried. Trying to get repairs is a nightmare. A ticket was created to "evaluate" the appliance. They're trying to "suggest" some how my electric was the cause. I've called multiple times (each time 1 hour) very difficult to understand the folks on the other line. We also had to throw out our Samsung washing machine after 4 years.”

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Posted 8 months ago

“Samsung customer service issues a customer feedback survey ONLY after they've ensured you wer happy with their service. If the conversation goes downhill, they don't ask to respond to a customer feedback survey.”

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Posted 8 months ago

“Absolutely garbage products.”

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Posted 8 months ago

“Don't buy samsung Applicances, I bought tv not even 3 years and i can put it to bin because samsung don't care about customers. Better to bought in different companies not in this scamers. Be aware, they just want your money without provide you customer service and any help”

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Posted 8 months ago

“Recently I purchased one samsung mobile m15. Its my terrible mistake to purchase that product. And definitely never ever purchased any samsung product in future. And even also right that reviews in samsung service center. Even behaviour of their employees very un human like that. And any one who buying any samsung product please its my humble request to never buying any products of samsung.”

Samsung 1 star review on 30th September 2024

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Posted 8 months ago

Samsung is rated 1.2 based on 4,560 reviews