Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,562 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,562 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

473

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung sucks!!!! They give you a year warranty then won’t stand by it?!?! DONT EVER Buy SAMSUNG They are worthless!!!!!!!! Also would not let me download photos to show you. Like I said WORST ever.”

Helpful Report

Posted 8 months ago

““I regret purchasing this washing machine. Despite all the positive reviews, it has been nothing but trouble. Facing problems and replacing PCB second time. I will not advise to buy Samsung washing machine because quality wise it is worst to worst.”

Helpful Report

Posted 8 months ago

“new 3 month flip 6, has the black screen, samsung has no local repair shops, but customer service directed me to a local shop. of course they would not repair it and not sure why samsung keep sending for flip6 cells to be fix. my only options, mail to texas and 7-10 day for repair. going to switch to Iphone for better customer service”

Helpful Report

Posted 8 months ago

“Beware of Samsung products for the following reasons - 1) Very poor quality control 2) Pathetic after sales support 3) Customer service which shirks responsibility quoting flimsy technicalities 4) No coordination whatsoever between Samsung Shop and Customer Care which will resolve absolutely nothing Given one star rating as there is no option for a minus 5 star rating”

Helpful Report

Posted 8 months ago

“The experience with the recent order of a Samsung S6 Lite tablet through the Samsung app was deeply disappointing. The promised delivery date of September 6th was not met, causing inconvenience and frustration, especially considering the tablet was intended as a birthday gift. Despite multiple attempts to contact customer service, the responses were unsatisfactory. Requests to speak with a supervisor or find an alternative solution were met with resistance and a lack of helpful information. The request for the head office address was disregarded, and I was advised to search the Samsung website. Ultimately, the order was canceled due to the prolonged delay and lack of resolution. It is recommended that alternative options be explored to avoid similar issues in the future.”

Helpful Report

Posted 8 months ago

“Samsung f23 5g automatically restart problem again and again so it is worst handset. Please don't buy this phone any one”

Helpful Report

Posted 8 months ago

“Samsung just wantedly slows the phone down when it gets 2 years old even for flagship phones”

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Posted 8 months ago

“Do not purchase anything from Samsung. They will never ever repair it even if it under warranty. I can only give Zero star rating. They will ask for money instead to come to your house and rip you off. Extremely bad customer service as well. I will go with some other brand going forward.”

Helpful Report

Posted 8 months ago

“My 1 month old water resistant phone's USB port was supposedly damaged by AC moisture, which Samsung says is a user issue, hence the phone's warranty is voided and I have to pay 2.5K to have it repaired. Unbelievable”

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Posted 8 months ago

“The worst customer care i have ever dealed with , I bought anew phone with 5000 QR , and while i opened it i found apronlem , i went to the customer care 3 times in one month and no solution and very poor contact with the customers, Actually i regret to changed from iphone to samsung”

Helpful Report

Posted 8 months ago

“If I could leave negative stars I would. Dont buy from Samsung. Horrible customer service and deceptive practices. Buy from a better dealer if you must have a samsung product. they can ruin your life!”

Helpful Report

Posted 8 months ago

“Samsung products are very often great - when they work. But when you have a problem, watch out! After two experiences (really three), one with a laptop and another with a monitor, I am swearing off anything that has a Samsung warranty. They will do anything to either keep you from getting service, or wanting to charge you plenty for service. The third experience was a question about a feature of a new $1,000 LED TV. I called with a simple question, and they didn't have a clue. 30 minutes of poking through the menus later, I figured it out. All and all, this does not bode well for Samsung. Luckily there are other providers of all this stuff. I will still (possibly) buy a used Samsung product, when I don't expect any real customer service, and can absorb the loss. But otherwise, forget it. I'm a tech specialist and recommend technology to my friends and clients. So Samsung, you are losing more customers than just me with this behavior.”

Helpful Report

Posted 9 months ago

“dont waste your money Low quality products and the worst after sale service”

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Posted 9 months ago

“For those people that are into Cryptocurrency know how frustrating it is to lose your Cryptocurrency to a fake online investment platform. When this happens, one needs the best recovery expert and I was lucky to have found one expresshacker99@gmailcomthanks.”

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Posted 9 months ago

“After seeing there reviews I’m not surprised. I own a lot of Samsung products. Thousands of dollars worth. They do not stand behind their product what so ever. Will not be purchasing anything from them anymore!!!!!!”

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Posted 9 months ago

“Bought a stove Dec of 2022 Fiasco in itself not 100% their fault but ordered and promised from Home Depot before Thanksgiving. That obviously did not happen. Order was messed up with the fridge and ended up cancelled. So had to reorder. Now fast forward to now. Wife preheats oven and a few minutes later smells something burning so opens the door thinking someone put something in it. Nope. When she opened the door flames came flying out of it. She used the extinguisher to put out. First, new ovens have an alarm and a detector that locks the door. Neither worked. Now waited almost a week not being able to use oven and Samsung has to get a tech from a third party to call me. The first available date another week out. Wtf. To boot 1 yr warranty. So they will let me know if covered.”

Helpful Report

Posted 9 months ago

“Samsung has the worst customer service in the market. If you’re buying a Samsung appliance be ready to be harassed by the service Center team. You maybe paying a lot for Samsung appliance but you will not get a good customer service at all. I would suggest if you’re buying a Samsung refrigerator then make sure to buy one more because if Samsung fridge breaks down they will not repair in less than 5 days. So do not buy Samsung appliances. My service request number with Samsung is 4399844450”

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Posted 9 months ago

“I had a very bad experience with samsung they don't know how to maintain customer relationship I recently purchased samsung ultra watch and found battery problem in just 3 days Store people said you will get replacement And it has been almost 7 days still i didn't get my new watch”

Helpful Report

Posted 9 months ago

“If I could give a ZERO i would have! I’m very disappointed in Samsung I bought the washer/dryer combo and in one load of washing realized it was NOT working right I re read the manual and tried again STILL dissatisfied I called Samsung and the representative told me I’m sorry I don’t know anything about that or having information it’s too new I reached out to online support for Samsung and they sent out someone to look at the unit The person that came out said Oh yea we’ve been called out for a lot of these they are NOT Good units I’m sorry However no one wants to help me out with this issue now I have ALL MY TEXT MESSAGES with the Samsung support and they have said sorry if you want us out there and we don’t find anything wrong you have to pay $150 So I’m stuck with a brand new unit that I noticed didn’t work properly the first week from purchasing and Samsung REFUSES TO DO ANYTHING ABOUT IT How would you feel Samsung if this was happening to you I didn’t ask for a refund I was asking for credit in a different unit I’ve always had Samsung my whole house is Samsung VERY DISAPPOINTED”

Helpful Report

Posted 9 months ago

“Got side by side Samsung refrigerator..a year back...not it has stopped working totally also... they are not refunding any cost...1st they promise to refund 49% of cost by payingthrough DemandDraft...now they are offering me Samsung coupons which are has already informed will not take it as has lost faith in Samsung product... few years back even Samsung TV has same issue”

Helpful Report

Posted 9 months ago

Samsung is rated 1.2 based on 4,562 reviews