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Samsung Reviews

1.2 Rating 4,719 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,719 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
I ordered my kitchen appliances suite on 2/19/21. Paid in full! The refrigerator was out of stock, so delivery would be 2 months later(4/19/21)! I got a call on 4/16, that refrigerator was discontinued!!! Called showroom store(Home Depot), they stated it was Samsung’s call! After a whole day of trying to get answers; I was offered another inferior model which I didn’t accept. Spoke to supervisors which promised to get back to me,with no avail! Called Corporate in Ridgewood New Jersey but since purchase was not made online; it was up to business center! They said; they would make delivery for 4/28, but they would have to find a warehouse that had our fridge model! I told them no thanks; you’re looking for a floor model, which I will not accept after paying full price! I would have accepted a newer model with all the features of the original; but it wasn’t offered! Not even compensation after waiting 2 months to be told a lie that it was discontinued! I had purchased a kitchen suite 3 years before from Samsung, & returned as a satisfied customer! I was very disappointed & lost trust in your company! Think twice before you fall victim to their trap!!
Helpful Report
Posted 4 years ago
We bought 8 brand new Samsung appliances from a large reputable appliance store after years of waiting to build a home. All counters and cabinets were built to fit the wall oven combo and the 36" wide induction stove top. We hauled the appliances ourselves as we are out of range for the store to install (3+ hours), paid for help to lift and install it only to find the brand new Samsung Wall Oven Combo DID NOT EVEN WORK THE VERY FIRST DAY. After many calls, emails, promised in home appointments (from Samsung) and no follow through on anything (from Samsung), we had to pay someone to help uninstall and lift it and we had to return it to the city. This took weeks to negotiate with Samsung CS. Now the 36"wide conduction cooktop has failed and apparently is not covered by any warranty (we bought it 29 JUN 2019 and started using it 13 OCT 2019 (18 months ago). It has some internal systems failure. Sorry that Samsung may be, they offer no assistance and have no suggestions for anyone that can repair it other than one store that can't even be found on the internet and even with that they offer no further options but say that if they could help they would. Please don't waste your hard earned money on their pretty products. And please encourage the stores you purchase from to stop selling their products by writing letters that support your experiences with Samsung products. There is little we can do but if everyone does even this, maybe there will be change. Forever hopeful........ I offer a pic of the perfect condition cooktop that doesn't work at all. It has been so well cared for from our end.
Samsung 1 star review on 23rd April 2021
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Posted 4 years ago
Shitty customer service. Never order from their website I received a defective cooktop. The top glass was smashed. I asked for a replacement. XPO delivered it again smashed and it injured my hand while opening the box. Called Samsung several times, various departments and asked for a replacement for the defective replaced item. From one agent to the order agent with bad phone quality. After a long call transferring and chats, somebody told me we will send another item soon.
Samsung 1 star review on 23rd April 2021
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Posted 4 years ago
I would rate 0 to Samsung customer service. I place an order for my appliances they delayed delivery 3 times and delayed order 4 months from my actual delivery date. Samsung customer service team is very unprofessional they don't care about customer answers call rudely and arrogantly. Transfers call internal to several department and then hangs up then again you go through entire process and if they answer they don't resolve the problem instead they blame us. I was told by customer service agent that it was my fault that I place single order for 3 appliances at same time he said had you placed separate order we could have delivered you available items. Is this some kind of joke this company never takes their customer seriously. I would not recommend anyone to buy anything from this SH**t company.
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Posted 4 years ago
1st issue purchased a (gold)ie meaning yellow gold LT Active 2 watch...received box stating gold and contebt was rose gold labels on one side said gold and digital code was for gold then on one side small print unless u know  Abbreviations you would not have caught it The one product code in the middle of AUP C code stated rolls gold package said gold the codes were gold 1 barcode was different talk to customer service the package I received was for a gold watch the product they send me inside was free rolls gold watch it's my fault I was told subpar unprofessionalism....and received a pink gold rose gold instead of the gold one that we made sure was yellow gold watch....We  returned all product ruined wife's birthday... thank u for not doing anything to make better... (have ticket numbers on all issues u suck)Next on list ordered 2 watches active 2 and Galaxy watch 3 huge delay in shipping... Let alone everybody I talk to on the phone to resolve any issue had different education nobody at this place is on the same page or even can say same script... so now i have received a defective product and another ticket and 4 other people with different answer now been another 2 week physically....now 4 hrs of my life not going to get back ... and now being told the ticket submited on 11th has been looked at but no one has acted on it first was told 3-5 days turn around ( kim calma) u are in serious need of  Reducation let alone know your business.. now its the 11th day and i was told 7 to 10 days is turnaround time and now they will expedite my ticket and get back to me .. possibly this week or next ... but with all that has happened samsung u as a whole i would say 2 out of five on Google.. and negative 12 on customer service.. i have all in my account go check .. u will respond and i will continue to make little post to make sure u do fix  this ....waste of my time money and memories that u have ruined .. im no one obviously in ur eyes but u will know me......(ticket # 4158768973.. and the rest on my account ill verify when you respond.....)
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Posted 4 years ago
Bought a range and microwave thru Best Buy. They were delivered March 27. On April 15th ran the self clean option, the glass in between the doors shattered. Called Samsung they set up for service. The service company called on the 16th to say they would be out between 10-12. They never showed up. I called Samsung they said they didn’t have the part and they would order a replacement would take 5-7 days. Called Best Buy today the 22nd. They said I would come in the store and pick out the range and set up delivery. No one at Samsung told me this, so I called them. Then they tell me the exchange is in the return products department and hasn’t been approved yet and it would either be Friday or Monday before it’s approved then I contact the store for the exchange. No one told me that on my call onTuesday so here I sit with a broken oven for a week and will probably be another week or so for a replacement. If I hadn’t already ordered new cabinets I’d go with a different brand, but this size range was measured for the cabinets to go in both sides.will never buy anything from Samsung.
Samsung 1 star review on 22nd April 2021 Samsung 1 star review on 22nd April 2021
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Posted 4 years ago
Slide in gas range purchased in April of 2019. Look beautiful however, stopped working. Called for service. $100 to come out and diagnose problem. Fine booked appointment. Prior to appointment they call $530 for parts to fix the range, though they havent even inspected it. $125 per labor. Cancelled appointment, bought a new range. I will NEVER buy a Samsung product ever again!
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Posted 4 years ago
The Samsung care + protection plan if you miss 1 payment it is canceled and the only way to restore it is to purchase a 24 Month protection plan.
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Posted 4 years ago
I sent my tablet to be repaired. They took out my my tray card along with my SIM card. I called and asked for it to be sent back. I was told they will be shipping me a new tray card and will take 2-3 business days. It’s been a week I haven’t received anything. I called and they told me they just processed it and will take another 2-3 business days to mail it to me. SERIOUSLY!! do you guys not work? What is taking so long to mail a tray card that you guys forgot
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Posted 4 years ago
Purchased a washer that was defective and they take forever to get back to you with your concerns. Spoke to John and Ralf who were no help and just kept me on hold for more than 2 hours. They will tell you they will call you back and never do. Have been without a washer for weeks and now have to wait for the refund to be approved which I know is going to take them forever. After reading comments, it is concerning that Samsung does not care at all about their customers and all their bad reviews.
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Posted 4 years ago
If I could but less stars I would. I purchased a stove on the 15th of this month and called them to ensure the delivery. (1 there is no manager or supervisor to speak with and never got a call back. I call about 5 to 10 times a day. I called the delivery company they never got the order to do the delivery. (2 I spoke to a lady named Crystal today who first said my bank blocked the order which I know is false cause the funds have been taken from my account. I called my bank which confirmed. I have bank of America which is one of the best so they called with ne on 3 way. Chances are great cause Crystal answered again. She then back tracked and said she did not say the bank blocked it but could not say why it is blocked. They have them in stock she confirmed that. Still I have not received any call from anyone who could give me any answer to what is going on. Too bad cause I loved my Samsung TV but I also did buy them from best buy. Never had to deal with Samsung themselves before. Worst customer service experience I have had in my 38 year old life.
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Posted 4 years ago
Very bad customer service. Called and emailed 10 days ago, they want me to send email when I called and just ignore my email.
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Posted 4 years ago
My refrigerator was down for about 5 days. i have requested for a service but no one has called me..i can't have it repaired outside as it voids the warrenty.samsung after sales service sucks
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Posted 4 years ago
Samsung Galaxy S7 failed only few days after the warranty period and they ask a ridiculous amount of money for repair. Never again Samsung. Buy the cheapest smartphone on the market, still better than Samsung.
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Posted 4 years ago
Worst experience I have ever had with any appliance company! Took forever to get my microwave and when I plugged it in- it was defective. I tried to get them to fix it and they said they don’t service my area. They said they would refund me instead but they are still arguing with me about a duplicate receipt I got from Home Depot. They refuse to simply look at their OWN records to verify that my credit card has been charged. Don’t buy their garbage products and their customer service is even worse!
Samsung 1 star review on 18th April 2021
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Posted 4 years ago
Don't have access to wifi and it won't let me download phone updates with my data. Also, samsung has no feedback were I could have wrote this to them on my phone. And maybe got the issue resolved. Now I am just upset that I have wasted all of this time for nothing.
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Posted 4 years ago
WORST EXPERIENCE EVER!!!!!!! REGRET ever buying my phone DIRECTLY FROM SAMSUNG. First got my order wrong, THE ENDLESS HOLDS, HANGUPS, EXPLAINING THE ISSUE WHEN TRYING TO RETURN, OR EXTEND THE RETURN POKICY SO I'M NOT AT OUT OF MONEY AND PHONE. WILL NEVER PURCHASE ANOTHER SAMSUNG TECH.
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Posted 4 years ago
do not!!! buy a samsung phone if you do not want to end up in the mad house. Contacts are all over the place and none. Contacts do not save etc. calls for friends show as unknow number etc, hours spent trying to solve issue, still no answer. do not buy samsung phones if you value your sanity!!!!!!!
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Posted 4 years ago
very worst...............
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Posted 4 years ago
Tl;dr: don't count on getting an out-of-warranty device fixed at the service centre. They will ask you to change a whole bunch of unrelated parts without even checking if it's needed, and charge you for more than a new device is worth. My GWA2, out of warranty since 2 months back, just one day decided not to power on. It would either keep rebooting every 5 seconds, or be totally unresponsive. Never showered with it, never swam with it. Brought it down to the service centre, they told me that there was water corrosion, and they were able to tell me this in just a 30 second "diagnostic" which they were somehow able to do without even opening the device up. To fix this, I would have to change the PBA, battery AND the rear case (the latter two of which were apparently not even needed, but it just had to be done together), and they wanted to charge me $280SGD. Asked if it would be possible to speak with the technicians to understand why all three needed to be changed, but was told they were simply too busy. Well of course, they'd be busy, with all these extra parts they didn't need to change in the first place.
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Posted 4 years ago
Samsung is rated 1.2 based on 4,719 reviews