Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 837 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

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“Have a claim number for ATT property damage. Call and follow prompts. Reach adjusters voice mail, can't leave message and receive new number to call. New number starts talking about Medicare. This organization is a joke. Shame on ATT for contracting with them.”

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Posted 5 months ago

“They do not inform you of anything, i called 3 times and was told they needed nothing more from me or my Dr. 3 days later my employer informs me that I will not be getting paid until they get the paperwork from Sedgwick, what paperwork. They verified 3 times they had the paperwork that puts me out past February so what is it they need? Dr notes, every time you see the Dr they need the notes from that business. Never, not once on the 20 plus times I had to call them did they mention that, not once. I have never spoken to my claims adjuster and I've told them when she died call and leaves a message it sounds like charlie browns teacher, can't understand any thing. A day after my surgery I'm playing secretary for these people. They have my Dr's information, and they told me if they needed anything they would reach out to his office, so why is my company harassing me for paperwork? I blame my company 100% as they hired this company but I've never in my life worked with such an incompetent company. After surgery you should be resting and healing, not trying to get paid so you can keep a roof over your head. Horrible company that should not be in business”

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Posted 5 months ago

“you get four different answers from four different people You can never get your case handler. There's no cohesion between departments. My case isn't even about compensation.”

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Posted 5 months ago

“Everything is wrong with this company yet they are still in business. One must then turn to the caliber of the company leadership who knowing the employees will ultimately suffer sign up anyway”

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Posted 5 months ago

“Very terrible service and no one is ever on the same page! Can hardly answer questions and our examiners are hold to get ahold of”

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Posted 5 months ago

“Horrible company! Disorganized examiners lack of understanding. Examiners need more training or is it their job to delay funds.”

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Posted 5 months ago

“Worst company and process ever! They need to be re-evaluated or shut down! I was out of work for a month for a vital infection. They did not accept my claim even after hospital notes prooving I was sick as a dog. Shut them down!”

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Posted 5 months ago

“Worst claim company ever. They are always on employers side. The left hand never knows what the right is doing. They are very disorganized. You can never speak to your claim manager. They deny ever receiving forms on time constantly so you have to keep copies of all fax transmittal sheets to back yourself up. They don’t return your calls, lie to you or basically make up a story as to what is going on. Worst company I’ve had to deal with over and over!!”

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Posted 5 months ago

“This is the worst most uncaring company that should not be in control of people’s disability claims. People are worried and suffering with medical issues and these people add so much to that stress by placing unrealistic time limits for paperwork from drs. People are not in control of the drs offices and their speed but Sedgwick already knows the drs are putting the people on disability and they still hold their pay if not answered swiftly by drs offices. It’s terrible. I’m going on week 4 of pay issues with all paperwork submitted.”

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Posted 5 months ago

“Absolute worst management. Adjuster Melissa Quinones is incompetent, unprofessional and rude. I have had to file complaints and still this woman doesn’t do her job. Must be nice to get paid for doing nothing.”

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Posted 5 months ago

“I would give negative stars if possible. How they are in business is beyond me. Deny every claim and if the poor SOB tries to question, bury them in unobtainable forms, then just don’t communicate at all. There’s a special place in hell for these soulless bastards”

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Posted 5 months ago

“Horrible!!! Absolutely Horrible!! Was out for complicated cateract surgery. If I would have known a head of time I would have saved money to live on. They read doctors notes assuming you are discharged. Then takes up to 3 weeks to notify you for something stupid holding back your pay! And again they owe me for a week and was told I'd be paid out this week! So save your money its not worth the stress!!! This happened to me 5 times now!!! I'm financially behind in everything which has brought my blood pressure up at dangerous levels due to the stress! I alerted my company nurses and they too know this company is bad. Sorry for anyone who has to deal with this!! No excuse for the way they handle things!”

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Posted 5 months ago

“I wish I could give them NO STARS..they are the worst..they won’t respond for NOTHING..it’s been a month now and I haven’t spoken to anyone..”

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Posted 5 months ago

“I HAVE GASTROPRASES ITS A HORRIBLE CONDITION I AM IN PAIN 24/7 AND U GIVE LEAVE TO A PERSON THATS AS A HANG NAIL SERIOUSLY YOU SUCK”

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Posted 5 months ago

“This company refused to pay for the damages to my car Even though the driver hit my car and drove away and there was witnesses.”

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Posted 5 months ago

“Worst company ever! Hateful, heartless & disrespectful to say the least! Don’t waste your time talking to these people! Just let your attorney handle! Loud hatful women Shellie called me on Christmas eve and told me that they would be sending me a $25 gift certificate to sign a release. When I told her I would not be signing she stated i had no choice because the $25 gift certificate was only good if I signed the document and my claim was being denied! Very hateful and disrespectful to say the least! They only have one goal, to deny all claims no matter what!”

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Posted 5 months ago

“The worst experience ever, i filed a claim and the claims manager called me to go over the claim and its due date of January 2025. I happened to call to check on the claim and found out the claim was due December 22, 2024 (on a Sunday) just days after our conversation. I called her back about the misleading information and she got loud, obnoxius and disrespectful over her own misleading information. I called her manager who stated there's nothing she could do but deny the claim. People pay into insurance just in case. But Sedgwick will give you misleading information to deny your claim for their own gains.”

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Posted 5 months ago

“The worst experience ever, i filed a claim and the claims manager called me to go over the claim and its due n due date of Jamuary 2025. I happened to call to check on the claim and found out the claim was due December 22, 2024 (on a Sunday) just days after our conversation. I called her back about the misleading information and she got loud and obnoxius over her own misleading information. I called her manager who stated there's nothing she could do but deny the claim. People pay into insurance just in case. But Sedgwick will give you misleading information to deny your claim for their own gains.”

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Posted 5 months ago

“Worst experience ever, i filed a claim for short term disability and the claims manager called me to go over the claims and due date. She said more MD paperwork was due in January, 2025 and the documents she emailed me also had a due date of January 2025. After calling in to check on the claim, it stated December 22, 2024 just days after our conversation. Called her back about the misleading information she gave me and my MD and she got loud and obnoxius over HER own error. Called her manager who then stated "we'll just have to deny the claim." People pay into short term disabilty in case they'll need. But hopefully you never will because Sedgwick will mislead you then deny you for their own gains.”

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Posted 5 months ago

“I have been fighting with this company since September. They don't return calls and emails. If you're blessed to get a call back from them the person on the phone doesn't want to listen to you. They will ask you a question and then interrupt you and talk over you and later hang up on you. They don't honor their 24 business hour call back. As I am still waiting for calls and emails to be returned from three weeks ago. Occasionally when I call and I do get an actual person they say my rep has called me, emailed me, and they don't know what number and email I'm using because it isn't Sedgwicks; I am using the phone number and email that is attached directly to my Reps email she (Jalecia Robbins) sent me. Yet those missed calls if they don't go through to Jalecia Robbins they get rerouted to Sedgwick. They don't. I call Jalecia Robbins and it goes right to voicemail, it doesn't take me elsewhere. I have reported them to my states insurance commission.”

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Posted 5 months ago

Sedgwick Claims Management Services is rated 1.1 based on 837 reviews