Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 837 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

Questions

Metrics

1.1

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had surgery for a hernia, I got the surgeons office to fill out the fmla paperwork, on the very 1st page the question is Leave start date & Expected to return date in which the doctor filled out, sedgwick calls me this morning saying they can't approve my claim yet because the doctor didn't fill out question #5 on page #3, so I look (I have the paperwork) question #5 on page #3 is asking the very same question the doctor filled out on the very 1st page, what the heck is going on with this sedgwick company, I can see if my the reason for my surgery came from elsewhere but it didn't, it came from working for the huge client who sedgwick works for.”

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Posted 5 months ago

“Eloise screams on the phone not good”

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Posted 5 months ago

“After complying with everything that Sedgwicks requested, they don’t do anything… very poor communication, no reply to phone messages… completely in the dark. Will not deal with a company that has them as a loss adjuster again.”

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Posted 5 months ago

“Absolutely horrible they give wrong information with claims causing delays and the employees have no sense of urgency not empathetic constantly giving the run around”

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Posted 5 months ago

“They are worthless and an excuse for a claims management company. Their workers are lazy, incapable of reading documents, sending documents in a timely manner, wait until the last minute to do their job--i don't care about your case load. Sedgwick is worthless.”

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Posted 5 months ago

“Absolutely pathetic customer service! It takes weeks for them to process paperwork. They do not return messages or calls or follow their own protocol. Steer clear of this company.”

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Posted 5 months ago

“I honestly don't know how Yami Hernandez sleeps at night, the worse human being I've ever encountered. How do you deny someone a prosthetic finger? You know I need it. But whatever drag your feet another 3 months. They won't answer people's email or phone calls so I'll keep going to the head of HR for my company, that seems to be the only thing that works”

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Posted 5 months ago

“Horrible. Baby crying in the background. Customer service rep chewing gum.”

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Posted 5 months ago

“Wow, with all of these reviews how can they still be operating in this space? I am 60 days out from my no fault accident.. car totaled.. and I have tried to call my “claims representative” 15 times at least and NOT ONCE.. has she answered the phone OR returned a call… NOT ONCE… emails take three DAYS to get a response and it is some snide remark claiming some third party for the delay… I went up the ladder, supervisor to supervisor. NO ONE calls back, this company is an all out CRIMINAL corporation. Someone shut them down!!”

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Posted 5 months ago

“I filed a short term disability claim and was assigned Paul C. as my claims manager. He has not once communicated with me. I was also supposed to receive a packet upon initiation and have not received that, after two weeks. I have spoken to three different grants about my return to work date and two of them said the paperwork from my provider has been received, just not reviewed. The latest agent then informed me that form wasn’t returned and I still have no return to work date. The communication is atrocious. The first two agents were rude and every one of them lack appropriate customer service decorum and vocabulary. This is just another instance of insulting benefits from my healthcare employer.”

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Posted 5 months ago

“Sedgwick is the dirtest bunch of liars, I have ever witnesses, I filed a complaint against them, with the commissioners office, the guy there turned his back, on the truth... I hope Patrick Morrsey fires everyone of them, I would name them all off but I'm filing a discrimination against everyone of them, Sedgwick, had three of the lowest lives a man could talk to. Money motivates them and the feather in the hat ,I'd be ashamed to say I worked for them.... YOu would have to be a professional liar to get a job there, not all of them but the ones I know, shame on you ..”

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Posted 6 months ago

“They denied my short term disability after they sent me doctor's office invisible paperwork. They also claim they called my doctor's office and spoke to someone. That's a whole lie because all communication is sent to my digital patient chart. Denied me for something that I pay into. Gonna mess around and get the employer sued for more money than what's owed! Y'all suck!”

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Posted 6 months ago

“Literally the worst experience of my life, and I wasn't even at fault. They do everything they can possibly do to drag everything out, they can't keep a story straight to save their lives, they'll ignore you non stop, but if you have someone else call for you, be ready to get an attitude. I've been fighting with for 6 months. It's December and they're still playing games with the payment. I expect there's going to be another delay since her neighbors grandmother's doctor's fish died, so that's going to be an extra 2 weeks minimum. They are in absolutely NO hurry to pay for their faults. When I try to call to escalate to someone else, I just get a different number with the same story. 8 numbers later I still don't have answers. I don't understand how this company is still around. I mean look at these reviews. It's godawful. The BBB as well as the NCDOI are doing investigations so hopefully the next person won't have to be treated this way.”

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Posted 6 months ago

“They a crooks and thieves I had an accident at work Sedgwick was the insurers they kept stalling and charging adjusters and at the end they said my claim was denied because of the time …. They lied and tampered with my files and purposely lost and imputed the wrong information CROOKS”

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Posted 6 months ago

“We had a very disappointing experience. Our van was hit by a commercial vehicle that was covered by Sedgwick. It was difficult initially to even get ahold of anyone there. Eventually we were able to make contact (2 weeks?) and it was an absolute mess. They were dishonest and said they appraised my vehicle (I had it with me the whole time and it was never appraised) but couldn’t name by who or when the appraisal happened. Obviously it never was as I was driving my totaled vehicle around town for MONTHS because of how long this process took. While on the phone, I was told she was looking at photos of the inside of my van (Honda odyssey). I asked her to email me the pictures. They were photos of a trashed Toyota sedan…. They only offered me $7600 to replace my van and I sent them pages and pages of comps. They said almost every singe comp was unable to be used even though I followed their instructions exactly. The ones they could use did not change my offer because they use an undisclosed formula to calculate the value and each comp was weighted differently. It was so frustrating. I finally listened to advice of friends and went through my own insurance company (I had worried the subrogation process would be a mess). My insurance company first offered me over $10K for my van, but after they looked at it they fixed it literally in 2-3 days. So Sedgwick could have fixed it initially, or if not should have obviously paid more for the totaled vehicle. They were dishonest and responded SO slowly, sometimes took two weeks to hear back. The only positive is that they didn’t give my insurance company a difficult time in subrogation process. They were probably glad to see they had to spend less than their initial measly offering since the van was fixed at a lower cost. The whole thing was SUCH a headache!!!”

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Posted 6 months ago

“We filed a claim for items damaged in shipment. Provided photos at the pick up site, properly packed and photos taken at destination, completely destroyed. They have taken no accountablility. Beware if you have any dealing with these people. They are an awful company and take no responsibility for the damage they have caused”

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Posted 6 months ago

“The assessor is taking so long to resolve the claim. After giving 4 estimates, he still wants to delay by contacting the contractor. The flat has been empty for 2 months, the tenants are not staying in a hotel as they could do… thereby saving a lot of money for the insurance company. The service is diabolical.”

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Posted 6 months ago

“Sedgwick is the worst company I’ve ever dealt with. The claims take weeks to process and after you finally get approved by the skin of your teeth, there’s some sort of hidden system. I’m in need of short term disability and Sedgwick requires monthly verification from a doctor to keep them updated on my condition.. no problem, right? Wrong. Every single document my doctor faxed over was denied, I sat there waiting for answers until I was forced to call my lazy case manager who I can never get ahold of, she said the nurses who reviewed my case said there is nothing wrong with me and it’s been denied. My case manager had me hanging around for 20+ days while I thought nurses were reviewing my documents, when in fact they glanced over it and deemed it unworthy weeks ago! Now I’m in pain, crippling debt and about to be homeless before Christmas. I wish nothing but the absolute worst for this company and their employees.”

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Posted 6 months ago

“I needed an ADA. First person I spoke with, sounded like I woke him up. Kept responding, "HUH?" Being that it would take 15-20 minutes to complete, I thanked him and hung up. The second time, there was so much feedback on her end, I could not understand ANY question, and it had to be repeated EVERY, SINGLE, TIME. I also knew, I would be able to provide feedback at the end of the call. That being said, the person on the other end said, "kindly provide feedback, by staying on the line after I end the call." To which I replied, "Absolutely." She then, promptly HUNG UP, I waited to provide feedback. SHE DISCONNECTED THE CALL. THAT'S how you run a business????”

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Posted 6 months ago

“This company is the worse and I fault my employees for even contracting them or their third party company that is the independent company who are idiots, I had a short yetm disability claim filed that approved and paid then when it was to extend it the diagnosis from my PCP and specialist is still being denied. Since , they lie tell you they are working on the claims when they are not , they keep apologizing no I want what’s owed to me , they are incompetent, I see why the y have a class action suit against them, I filed a grievance and complaint twice, sent emails to the CEO, run fast when your dealing with this company it’s a bunch of laziness and unprofessional I would wish this on my worse enemy, I have contacted Better Business Bureau.”

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Posted 6 months ago

Sedgwick Claims Management Services is rated 1.1 based on 837 reviews