Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 817 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 817 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 20th January 2025

William Jones

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reevaluate your priorities if you value your 6 figure business or the like. If you care about your employees and their well being you will NOT OFFER this company as a holder of any kind of involvement known to man for your people.”

Helpful Report

Posted 11 months ago

“This is by far the worst claims company for any job!! They will approve a continuous LOA, but you have to jump through hoops, to get a intermittent LOA!!! MAKE IT MAKE SENSE????”

Helpful Report

Posted 11 months ago

“Yeah don't trust that company at all. You got a disability they don't care about ya. I had seizures and the reason I missed work was because of my seizures and they knew that and still cut me loose because of my points. If I could give this company half a star I would.”

Helpful Report

Posted 11 months ago

“This company has left me hanging by not completing a water damage claim that was originally through Home Depot. It took Sedgwick over a month to even put me through two a water damage company for repairs. Sedgwick assigned this Darrell Flood logistics company for repairs of damage, baseboards, and wall damage due to breaking a valve in my wall, when delivering a Maytag washer. Now they are not returning phone calls or text messages. I explained to them I’m going to be going to the top corporate management of Home Depot. I asked the claims representative Angela to referred me to her management, and she never would do that at all!!! Do not do business with either of these companies! The worst service ever! Unbelievable!”

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Posted 11 months ago

“This company is representing a trucking company that hit me in an accident an over month ago. It’s been horrible experience. Accuse after accuse from the adjuster. We are still investigating . They have failed to take care of my car and my personal injuries. My back is messed up due to this accident and it was their drivers fault. When you called them you can’t get no one. You have to communicate through email. Their customer service and response to the customer is awful. They website say they care, but they do not care about customers. It’s horrible. Your Star Cleaner Sondra Shepherd”

Helpful Report

Posted 11 months ago

“My girlfriend had major surgery. They approved her for time off, then kept harassing us for paperwork from the surgeon's office that we paid them to send off 3 times. Then after approving time off, they switched it to not approved and caused her to get fired.”

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Posted 11 months ago

“I was rear-ended by a Sedgwick customer- Carvana- in December and it is now the end of May and they have not responded to any of my phone calls or emails to try and figure out what the next steps are to getting my vehicle repaired. They admitted fault in a letter in received from them, and then ghosted me. I am now having to hire a lawyer to get any response for vehicle damages less than $5,000. It's ridiculous and they are absolutely TERRIBLE at customer service.”

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Posted 11 months ago

“Scam company. Filed a fraudulent claim, never provided any proof. Luckily I took photos of the rental car before driving off. As soon as I sent those to the rental company, Sedgwick sent a letter saying they decided to close the case.”

Helpful Report

Posted 11 months ago

“I am an LNI interpreter and worked a lot for patients whose company use Sedgwich for their industrial insurance. I have jobs for mire than one year that has not been paid. They just don‘t respond to inquiries and don‘t pay for jobs performed. Very bad company.”

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Posted 11 months ago

“Unprofessional terrible claims service. They need to be shut down and fined.”

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Posted 11 months ago

“This is an absolute horrible company! They do not ever give you the money for your time out of work!! I would not even say 1 star!!! Smh. I think all these major companies that use this place … do not want you to get your money. Just be aware when you have to use this company.. you better know they will lie about paperwork that you send them!!”

Helpful Report

Posted 11 months ago

“They are not hear to help!!!!@”

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Posted 11 months ago

“Hard to navigate website. Vague instructions. Little communication. Asking for more documentation when what they have is more than enough.”

Helpful Report

Posted 11 months ago

“Slow, unprofessional”

Helpful Report

Posted 11 months ago

“Absolutely rubbish, cancelling my policy immediately AVOID”

Helpful Report

Posted 11 months ago

“They waffle in their decision making. As if they do not know State FMLA laws. I have seen a personal claim end date change multiple times. They constantly request your health provider to submit documentation and certification excessively. Even if approved they will look for ways to deny and ask for clarification, claiming they are simply following State FMLA requirements. Yet, they do not even come close. It's a vicious cycle of either enept examiners or they truly do their best at making thr process difficult and redundant. They have even falsified information, as what examiner is/was working your claim. And will document an issue was resolved verbally over a phone conversation which never took place. I'm not sure if they have an obligation or a set standard in which they are legally bound to. They way they operate tells me, no. They could care less. Even more the the claimants disability. Examiners will say one thing and document something different. They will tell you what they need to see written on the providers statement I'm order to approve a claim. Then insist your provider clarify even further. I dread having any contact with them. I havr no experience with other companies to compare them too. Maybe they all work in this manner or Sedgwick really is ill equipped and ruthless. They literally make my CPD and depression worse. I believe they also, intentionally inundate the providers with unnecessary documentstion trying to get them to bail. I could recover sooner if I didn't have to subject myself to their havoc causing claims process.”

Helpful Report

Posted 11 months ago

“Sedgwick is the worst! I have been on STD a few times for mental reasons and they caused my mental to be worse. I was approved previously for the same issues and problems but now they said my Doctor and Therapist are allowing me to self manifest my mental illness. Really? I guess my medications that are very high strength Im taking for fun too. I was never late on paperwork actually early but they took a month and questioned my doctor several times and therapist requiring additional notes. A total of 5 notes were sent to them. Its amazing that a nurse and not a doctor can override your pay but I was approved for ADA to keep my job. They think that to have mental issues that are debilitating you are faking it! They have way to much power and the companies they represent know that, yet they still offer a benefit you can never use because they have Sedgwick strong arming you and your doctors! They know it cost money for paperwork to be filled out and keep wanting more and more. Yet never offered to send me to their doctor for a second opinion. The company is trash and should be out of business. I once read a review that they were a death sentence and I 100% agree.”

Helpful Report

Posted 11 months ago

“Having to deal with Sedgwick adds way more unnecessary stress on top of what I'm dealing from my recent stroke. Their specialists don't have the proper training. From the start of my claim till now. I feel like if I have a medical appointment I need to leave an hour earlier just to deal with Sedgwick. I would give an example here but honestly I don't know which to pick. I wish Walgreens would find a different third-party claims management.”

Helpful Report

Posted 11 months ago

“I am looking for your assistance with a claim that you denied,,,,,,but failed to let me know about the denial. I have called and left messages but apparantly you do not know how to retrieve them. Soon you will be answering to my attorney! Fail to notify me of the denial is against the law!”

Helpful Report

Posted 11 months ago

“Worst insurance I've ever dealt with. People Who work here are some of the rudest I've ever talked to.”

Helpful Report

Posted 11 months ago

Sedgwick Claims Management Services is rated 1.1 based on 817 reviews