“Awful service. Claim adjuster never returns any calls or voicemail. Not possible to solve any problem. Do the best not to pay anything. Claims adjuster Carlye Cohorst even didnt know anything that i need to be paid and then said that she doesnt know anything about payment”
“They have made a stressful time into a nightmare. They never return calls. They don't send updates. You get a different answer every time. I wasn't notified until two months later that my claim was denied.”
“Worst company ever to deal with, there so called experts don’t seem to have any idea. I had four different experts to look at our claim and they all had different idea’s. Will be changing insurance company to one that doesn’t use this cowboy company”
“Absolute worst experience of my life trying to get my epic pass returned. Not only was it terrible service but they didn’t even refund the whole amount so I had to go back and fourth to get it corrected. It took 6 months or more”
“I hate that my employer BofA uses sedgwick to handle the employee medical leaves and FMLA claims. This company will deny your paid leave no matter how much medical information is provided by your health care providers. I will file complaint with BofA HR Team and appeal my claim.”
“Giving one star because there is no zero. Can't speak with a human. They never call you back. They don't reply to emails or it takes a week to get a reply. Took them 5 months to pay my totaled vehicle claim when other driver was 100% at fault and cited. Took haggling a month and a half to get them to pay anywhere near what it was worth. Gave them 12 comparative values for my car and they couldn't use them "because they were not local"; I and the comps were in Ohio; they used values in Chicago! If they promise to call back, don't believe them. They switched adjusters on me 3 times. You will waste your life hassling them and still get nowhere. GET A LAWYER NOW and save yourself the grief!”
“They are absolutely horrendous. I don't even know why company is still partnered with them. It's not like I am the only one that has had negative reviews or interactions with them. Why are they still being used as a disability agent? I wouldn't allow them to handle a claim for a corpse. They are liable to fruck it all the way up.
GET RID OF SEDWICK!!!! TOTALLY USELESS.”
“Zero communication from anyone at this company. Our claims agent has been "off work" for months, and zero communication informing us who to contact since she is unavailable. Email left on their website, phone messages left, letter sent to their headquarters, absolutely no response to any of that. I'm not even sure they are still in business. On their website I asked for checks to be issued electronically instead of paper checks .. Big Mistake! They screwed that up and I'm not sure it will ever be rectified without a Court order. Not sure if they are crooks or just incompetent.”
“Walmart doesn’t care about us. Being forced to deal with Sedgwick when you’re literally dying from Covid is ridiculous. You hear over and over “we are here to make it easier” what a joke.”
“I must say that when it comes to the poorest of customer service, this company is at the top! They have a representative name Shauna Thomas who will send out an information packet with documents to sign for a workmen's compensation claim and on the same day will send out a letter denying your claim! She does not make phone calls and if you request a senior manager, "Carol" will call and the shrewdness of her heart is worse than Shauna's. I would terminate them both from my company. For a company who handles claims for injured employees, this company is the worse!! If there is a rating for below zero, you would find Sedgwick Claims Management Services.”
“If I could give 0 stars, unfortunately I would... Over the last 2 years I have dealt with Sedgwick extensively through my work. I am visually impaired and have had doctors corroborate everything. Sedgwick has continuously done bad work and inconvenienced me as often as possible. On my first continuous intermittent leave, they cancelled it without telling me. The email to let me know that "It is no longer valid" came without warning, a full 14 days after it ended. The work I missed during this time almost cost me my job, thanks to Sedgwick.
Now I am trying to write this, letting them know about my most recent bad experience. I am currently on short term disability. They needed an extension without telling me, They requested it from the wrong doctor, then when I corrected them and provided them the contact info they needed, they proceeded to ask for incorrect information from my doctor. I asked them what next steps we need to take or if there is anything I can do, and without getting an answer, my claim gets denied. I have gone a full month now without any pay thanks to sedgwick continuously dropping the ball and I feel very disrespected by this company.”
“This place is terrible. Been dealing with them with various companies that I have worked for over the years, unfortunately. They love to deny claims. I had a recent claim that was disastrous. They kept sending me text messages that were conflicting. The whole process was confusing. They kept bothering the doctor and asked repeatedly for the same information, even after the doctor gave it. Just a total nightmare, then they deny the claim.”
“Our vehicle was taken into tire Kingdom on April
18 to prepare for a trip to Baltimore Maryland.
Two new tires and complete rotation oil change
etc. to make sure that the vehicle is safe. June 24
while driving down the hill in Baltimore, the front
left tire started shaking and ripped off the car.
Yes, the tire CAME OFF. Luckily, no harm to the
occupants. $2000 later, With the Mazda
dealership stating that the lug nuts were not
torqued to the correct specifications…..Tire
Kimgdoms insurance SEDGWICK DENIED
responsibility and reimbursement. This is a tire
company. They specialize in tires. The tire came
off! Apparently that service person skipped class
on lug nut day. Between the "service" and the
accident, we are out over $2000. Over TWO
THOUSAND DOLLLARS”
“Atrocious. I wish I could leave 0 stars as a review. Poorly staffed where you will wait on hold for a very long time. Our vehicle was hit by an individual Sedgwick had insured and we are doing all of the work to get this processed. Zero solutions, zero help in partnering with us and again, we do the work and they provide excuses. To make it better, the adjuster assigned to us quit in the middle of it all and no one told us and we’ve had to wait on hold for 2 hours to get it covered by someone else and I’m still waiting for a follow up. No excuse for this lack of competence.”
“Don't trust sedgwick they are lier unprofessional racist becarful is you get Lexus Newhouse or marray Barnes the adjuster they are the most lying and ghetto racist person Newhouse does not know her job she lazy and an lier. Ms Barnes she just dumb telling not to get an lawyer”
“I've been dealing with them for 5 years now after a work injury in 2017. They are absolutely horrible to deal with. They have cut off my work comp benefits three times now with no notice. They won't even respond to emails or phone calls from my attorney. My attorney had to file an emergency hearing to get my benefits started again and they have not responded to that either. I never want to deal with these people again. So rude and disconnected from what their job is. This company is a disgrace and should be under investigation for poor work ethics and deceiving people. They need to be shut down.”
“I've paid for short term disability and had retinal surgery. They have caused undue financial hardship with my check as I was to be paid 70% of my working pay. Only after calling them because my check was short did I find out 12 days before the 30 day period they needed more documents. Still not clear of dates they need as this will cost more money to get printed. They have caused great distress through notifying you 12 days before the due date what you need to give them which is virtually unattainable at this point.
( could have been prevented by letting me know at beginning of 30 day period.) No help whatsoever due to lack of communication in a timely manner. Untimely return of phone calls. Communicated through u.s. mail, emails,(fax number did not work for two weeks) called and called finally got another fax number. Two weeks later then my claim was closed. Just making their money off of working people who pay into short term disability I guess. Unprofessional, very unhelpful especially for the few weeks I was off of work. Very stressful. I hope they never have to make a claim and deal with this type of nonsense when they get older. So much for professionalism or work ethic. Thank you for nothing and you know who you are and what you do and how you treat others. May this never be done to you.”
