Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,019 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,019 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 25th June 2026

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers to be delivered on Friday for my aunts 100th birthday, when they didn't arrive they said Sunday, they still didn't arrive. I was really upset it's not everyday that a family member reaches 100, l will not be using them againl was really upset”

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Posted 10 years ago

“Admittedly there was a blip. However Serenatas customer service was excellent.”

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Posted 10 years ago

“I ordered flowers for my friends daughter,s 13th birthday with a happy birthday balloon. I was with them when they arrived enclosed in a cardboard box; first disappointment as I thought they would be open & displayed. What was in the box was very disappointing. The bunch looked pathetic and cheap (which it wasn't), it was very small, sad & limp looking, to be honest I was embarrassed by it. When I tried to complain the site said without a photo they couldnt help & by this time I couldn't get one so end of discussion and an easy opt out for Serenta. My advise would be don't waste your money & don't believe the reviews.looking at feefo it seems Serenta ignores the bad ones.”

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Posted 10 years ago

“I assumed "next day delivery" means office hours. Half way through the ordering process I have been notified that it could be as late as 8pm, even later on spacial occasions. 2nd of June is hardly a special event and my gift has been delivered at 8:21pm at an office address so completely missed the recipient. When I complained I have been told that the terms and conditions state up to 9pm. I just think it is unacceptable to deliver flowers so late in the date. They were actually delivered at night. To an empty office.”

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Posted 10 years ago

“No card was left to say flowers had been left. By the time they were found they were dead. AWFUL customer service afterwards.”

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Posted 10 years ago

“Incompetent courier service that doesn't follow simple instructions. Customer service is awfully unreasonable and almost irrelevant.”

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Posted 10 years ago

“thanks you so much for your quick service, i am fully 100% satisfy. it was exactly what i want, definitely coming back again. once again thanks”

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Posted 10 years ago

“I have used Serenata flowers for years and until now have found them reliable and efficient. Sadly I have spent much of today trying to place an order for flowers to be sent to Morayshire in Scotland. After initially accepting the order they then blocked it and finally when I did go back to the help line they tel me they do not send flowers to such a remote location. Elgin in Morashire is not a remote location . I am appalled by their poor attitude and service and will never use this company again and certainly would not recommend them”

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Posted 10 years ago

“I order some flowers for my Mother, I asked for them to be delivered to her neighbour, they ignored my request. They are quick to take money but refuse to answer emails and there is NO phone number. DO NOT order through them”

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Posted 10 years ago

“Flowers ordered for a birthday. Delivered on time, but with substitutions and missing flowers. Not the end of the world, but contacting customer services, they were totally dismissive and unhelpful. Really poor service. I think a better bet is to contact a local florist and deal direct with a small local business.”

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Posted 10 years ago

“I received a beautiful hand tie today. I was most impressed by the way they were packed, it meant they arrived in super condition and are being much admired thank you.”

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Posted 10 years ago

“Been waiting for flowers since Tuesday for a Friend company is a complete shambles of a place and are not willing to help now having to send my Friend flowers from a different company do not order From this company!!!!!!”

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Posted 10 years ago

“Flowers very poor quality, heads missing in box, only lasted three days.”

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Posted 10 years ago

“My son usually sends me flowers on mother's day and my birthdays from this company. So far I have not been impressed , the flowers were not up to the standard .there were more foliage than flowers and the greeting card seems to be the same as last year. A bunch of flowers from the local supermarket looks more beautiful and is better appreciated at any time. Sorry but that's how I feel.”

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Posted 10 years ago

“Flowers were fine but driver just left them on doorstep did not ring bell or knock so I did not sign for them .My daughter told me they had been signed for but by who ?”

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Posted 10 years ago

“I ordered flowers ,balloon and card for my daughters birthday. At lunchtime on the date of delivery they emailed me to say they couldn't deliver. If they had called or txt me I could have made last minute arrangements. I would never use them again ,and would advise people to stay well clear. No phone number either to contact them.”

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Posted 10 years ago

“Poor quality flowers delivered to my wife for Mother's Day, and their after-sales service is dreadful. When I complained by email, they replied and requested a photo of the flowers. I sent one as an attachment from my iPad, and they replied that they could not look at photos sent from mobile devices. Most people communicate by smart phone or tablet these days, which I tried to point out to them. I then received the response that their website was closed down for maintenance purposes. What a joke!”

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Posted 10 years ago

“Dreadful flowers,heads dropped and dying. Leaves dead and that was on arrival. Would have dine better to pull up my weeds for mothers day. Very sparce display. Customer service a struggle to get a full refund. Avoid.”

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Posted 10 years ago

“I can't believe I trusted them again! Save your money and your sanity by using someone else who can do it better - I think even the local garage would rank more highly than these idiots! I received my delivery confirmation that they were successfully delivered - the best part is: The person was not at home and is in another part of town (which she was not anticipating). This leads me to conclude that the flowers are left at the front door, are sitting with the drivers partner or delivered to a neighbour - all of which I requested did not happen. Breach of contract at the very least! No way to contact them either other than to try and shame them on social media! Do yourselves a favour and purchase from somewhere else!”

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Posted 10 years ago

“It is 9pm on Mother's Day and my poor mum hasn't received her flowers, despite receiving an email saying they would be delivered between 1.15 and 2.15pm. I am beyond upset with myself for using this company.”

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Posted 10 years ago

Serenata Flowers is rated 3.4 based on 6,019 reviews