Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,019 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,019 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 25th June 2026

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My brother who lives in Australia sent some flowers with chocolates and a balloon for my birthday, they came from this company. I have received loads of flowers thru the post so know how to look after them. The flowers were very fragrant but they didn't look spectacular just ok. The lily never did open and the others didn't last long. I contacted their customer services to give them the chance to rectify it. They asked for photos which I sent from my iPhone. After 2 weeks and no reply I asked why they hadn't been in touch and apparently they can't access photos from emails sent from an iPhone. They didn't even contact me to resend them. I can't be bothered with it anymore but in a nutshell the flowers were poor and customer services even poorer.”

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Posted 9 years ago

“I was quite worried after reading the reviews however I needn't have been, turned up on time an they were beautiful flowers”

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Posted 9 years ago

“I was absolutely delighted with my flowers. It was like having my own cottage garden in my sitting room. Thank you.”

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Posted 9 years ago

“My son sent me some flowers after I had an operation. When they arrived the roses were brown and starting to wrinkle. I wrote to serenta flowers straight away, haven't heard from them so decided I only had one option but to write a review. Flowers were poor and I had to throw them after 4 days.”

Helpful Report

Posted 9 years ago

“Firstly, I'm here because there seems to be no way of complaining to a Serenata if your complaint doesn't fall within the options they give you if you want to send an email, and I made a complaint on FB which was removed and ignored. I've used this company many times and mostly been happy, although there have been some small issues. On this occasion however I tried to order flowers for my aunt's 70th birthday which fell on Bank Holiday Monday, and understandably the company did not give an option for delivery on this day, so I chose delivery for the previous day and worded my message accordingly. The day of the delivery came and I received an email advising me that delivery couldn't take place and that the flowers would be delivered tomorrow instead. As this was my aunt's birthday I was still happy; however the flowers were not delivered until the day after her birthday, which was unacceptable and made my message wrong and meaningless. For this I was given a paltry 15% discount, but what really angers me is the difficulty I've had in complaining. So bye bye Serenata.”

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Posted 9 years ago

“I am happy to feedback on 2 beautiful deliveries - recipients very pleased. My sister in law`s husband, in fact, said he`d never seen such a beautiful bouquet! I made it deluxe but that was so nice to hear. Just received thanks from delivery of `Twilight`. It`s good to have reassurance when you don`t see the bouquet yourself. Thank you Serenata - I will be back!! Val Sullivan”

Helpful Report

Posted 9 years ago

“Terrible service, please don't use, the website is very clunky, i ended up with flowers delivered to Brighton instead of London. There was no attempt to accept that it was a website mistake and to try to help the customer out, no refund no care”

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Posted 9 years ago

“Totally different flowers to what's advertised and when you complain they say same quality and value !! Do not buy from them go to local garage instead ????”

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Posted 9 years ago

“Recieved a lovely surprise from my daughter and grandaughters who live in spain this morning i recieved your hand tied bouquet nanas garden they're stunning”

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Posted 9 years ago

“I ordered some Birthday flowers for my Mum who lives on the other side of the world to me. I checked out the reviews looked like a good company to use but they weren't! I received an email saying the flowers and gifts had been dispatched on the day they were due to be delivered 5th August 2016. Great I thought. The next morning no sign of delivery, no word, so I contacted to ask where they were, 6th August, they hadn't been dispatched - not so great - but they could be re-organised to go the following day 7 August. Thankfully better late than never the Birthday flowers arrived unfortunately the roses were almost dead! My Mum was so upset that I had gone to such an effort and didn't want to tell me that when she opened the flower box that had half a dozen dropping head roses that had seen better days. So she thanked me and my Auntie sent me the photo :( Serenata Flowers seriously poor service and would not recommend!”

Helpful Report

Posted 9 years ago

“The flowers were OK in terms of quality but there just weren't many of them. The bouquet was mainly 'filler' - greenery for lack of a better term and not much in the way of actual flowers. I even paid extra for the "deluxe" version - I'd hate to think what the standard one looks like. I wouldn't recommend them and wouldn't use them again.”

Helpful Report

Posted 9 years ago

“Although an email and text was received stating that the order had been delivered, it clearly has not been. I wouldn't mind if the address was incorrect, however having used them on several other occasions and those were successful something here is not right! I have tried to contact them by text and email, but to no avail, the next thing will be to contact the bank to reverse the charges. This is a company I will never use again. A customer service that is so highly trained that don't get in contact, yeah, pull the other one!”

Helpful Report

Posted 9 years ago

“Half the flowers were dead when they turned up, paid £40 for my mums 70th birthday, no phone numbers to talk to anyone, total rubbish.”

Helpful Report

Posted 9 years ago

“Ordered flowers on the 14th of the month for same day delivery with guaranteed same day delivery (costing an extra 6-99). Nothing else heard until an e-mail on the night of the 19th saying that there had been a delay (some delay!!!!) and what did I want to happen next. Next a phone call from them on 20th in which I was told I'd been contacted by phone and e-mail to let me know of the delay on the afternoon of the 14th. As I have phone logs and kept all e-mails since 12th I can categorically prove that they have not contacted me by either means. Asked for a full refund ---- I wait with baited breath for the next instalment of poor excuses! Prior to this I've had good service from Serenata. But following their outright lies I will not use again. Suggest you don't touch them either.”

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Posted 9 years ago

“Will not use again!”

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Posted 9 years ago

“I ordered flowers to be sent to a friends funeral which didnt arrive! The excuse was that I had given the wrong door number for the crematorium! It was serantas's website that kept insisting it was the wrong door number, I am certain there was not another crematorium next door! Also refused to refund!”

Helpful Report

Posted 9 years ago

“Flowers did not arrive as promised, contacted Serenata who claim they were left in the conservatory? When there is no conservatory as its a second floor flat with no access to the property unless let in by resident! They have claimed they are looking into this and will get back to us! We shall see...”

Helpful Report

Posted 9 years ago

“I placed my order on a monday at 11.30 for delivery the following day. I expected an afternoon delivery becasue you have to pay extra for a pre 10am or 12pm delivery. At 2.30 I emailed them to advise I made a mistake on the delivery date and it was the following tuesday i needed delivery. The immediate response was sorry we have already processed oyur order and it cannot be changed! As there were still close to 24 hours before delivery I was shocked! This meant my flowers were prepared 24 hours before delivery so already a day old... I explained my situation, but to no avail! I will phone a local florist direct next time!!”

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Posted 9 years ago

“Paid extra for deluxe bunch of flowers. But they were a flimsy bunch. Looked boring and limp”

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Posted 9 years ago

“Ordered flowers fo my sick Sisters 82 Birthday. Order placed Friday noon for delivery Sat -all day. They sent me a mail 10am Saturday stating flowers had left theshop and were on their way to desitination. 4pm no flowers- they never arrived. I had now news from Serenata and when I contacted them via their evasive type of web site e-mail system I was tol sorry they were damaged in transit.!! They had not bothered to tell me this I had to delve to find out. When they learnt the flowers wer "damaged" they did not replace them automatically as a professional flower delvery service should and would have. Now I have to seek a refund. These people are a huge joke if indeed not a scam of some kind and certainly should be banned from pretending to be a floer delivery company with as they claim a 93% satisfaction level. Steer clear of these people at all costs.”

Helpful Report

Posted 10 years ago

Serenata Flowers is rated 3.4 based on 6,019 reviews