Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Serenata Flowers Reviews

3.4 Rating 5,922 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

3.4

Based on 5,922 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Serenata Flowers Reviews

Write Your review

Tell us how Serenata Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 21st August 2023

Margaret Wilson

Serenata Flowers 1 star review on 21st August 2023

Margaret Wilson

Serenata Flowers 5 star review on 18th June 2023

Serenata Flowers 1 star review on 18th April 2023

Serenata Flowers 2 star review on 30th January 2023

Serenata Flowers 1 star review on 9th January 2023

Serenata Flowers 5 star review on 10th December 2022

642

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received flowers today for Mother’s Day from my son. Absolutely shocking they were not as discribed in the website. Wilting and flowers shedding the petals and discoloured. Appalling! Contacted customer service and the quality team say they see nothing wrong with the bouquet. Hard to believe. I have written again for my son to have a refund and I will send pictures to trading standards. Avoid this company. 45.00 is a disgrace to charge for wilting flowers. Also the bouquet was delivered in a huge box and the bouquet wasn’t secured , could get better in ALDI.”

Serenata Flowers 1 star review on 27th March 2022

Posted 2 years ago

“These flowers are awful, nothing like the image. I understand the lillies come in bud form but what about the others?? This looks like a bunch from tesco, not a £35 bouquet. I’m very disappointed and embarrassed as they were a gift and don’t look like I spent what I did on them.”

Serenata Flowers 1 star review on 27th March 2022

Serenata Flowers 1 star review on 27th March 2022

Posted 2 years ago

“What went wrong you ask??? How about "everything"! Tired, cheap jaded flowers, broken foliage, crushed gerberas not to mention a serious lack of actual flowers! Purchased a bouquet to present to a woman at a golf presentation! Flowers were so shockingly bad, hubby had to dash out for a quick supermarket replacement and at £15 less cost, were in much better condition and altogether bigger, better, fresher blooms. Serenata, how you are still trading is beyond me given the amount of complaints! Oh and your customer service STINKS!!! AVOID AT ALL COSTS FOLKS”

Serenata Flowers 1 star review on 27th March 2022

Serenata Flowers 1 star review on 27th March 2022

Posted 2 years ago

“Ordered flowers for Mother’s Day, when flowers arrived they were very battered, poor quality and most flowers wilted/dead. Looked nothing like the picture. Bad value for money, will not be ordering again.”

Serenata Flowers 1 star review on 27th March 2022

Serenata Flowers 1 star review on 27th March 2022

Posted 2 years ago

“Terrible quality of flowers. The picture showed a beautiful bouquet in wrapping and a bow but what turned up on my Mum's dooe was a box of squashed flowers with dead leaves. tried contacting the customer service team via their website but it says an error was encountered and the form hasn't sent and to 'try again', Been trying to resend for hours but nothing. Scam website, do not use. I will be taking further action against this company”

Serenata Flowers 1 star review on 27th March 2022

Serenata Flowers 1 star review on 27th March 2022

Serenata Flowers 1 star review on 27th March 2022

Posted 2 years ago

“Ordered bunch costing £44.99 and description was large. Arrived battered and damaged being the size of a hand held bouquet. Not what was pictured paid for or described. Disgusted.”

Posted 2 years ago

“If you want nice flowers avoid serenata at all costs. I paid £40 for a bunch of flowers online with serenata flowers which wilted after two days, the flowers I bought were in no way representative of what they advertised on the website.I received a bunch of flowers that looked like they’d been a rejection from the service station. Customer service team are just a joke, advice was to put the flowers in water.. really!! I would never have thought of doing that!! Countless similar complaints on twitter, and still no further forward to resolution. They are selling old flowers at inflated prices which you would barely pay a few pounds for. Would I recommend… definitely not. This company shouldn’t be trading as florists . They don’t even deserve 1 star”

Serenata Flowers 1 star review on 27th March 2022

Serenata Flowers 1 star review on 27th March 2022

Posted 2 years ago

“The difference between the pictured bouquet and what arrived is astronomical. Few sad flowers. Pathetic. VERY UNHAPPY. I specifically asked for them to be NOT in a letter box as those are always crushed - no luck, they arrived in a letter box and ah, just made me and my mum sad... So much for Mother's Day! >://”

Serenata Flowers 1 star review on 27th March 2022

Serenata Flowers 1 star review on 27th March 2022

Posted 2 years ago

“Very poor quality flowers, arrived in a flat pack and looked nothing like the picture on the website. Terrible value for money. Never again.”

Posted 2 years ago

“Ordered a guaranteed delivery for today for my mum on mothers day but they still haven't turned up! Have tracked the order and they have been sitting at depot since early morning. God knows what state they'll be in if they ever arrive. Cost a fortune too!!”

Posted 2 years ago

“Serenity flowers are a fantastic company to use to buy flowers from, I've used them before and really rate them, there flowers so beautiful, fresh, long lasting, smell lovely and look amazing, I orderd some flowers for my mum for m day electric blue orchards, WOW WOW I was so impressed with them after mother sent me a lovely pic of them in the lovely vase I got her looked amazing, mother was overwhelmed by them, dilvery was made and delivered as day as i required came well packaged and the price was very fair an was justified by the flowers, the pitures you see when you buy from serenity really does not do justify how beautiful each an everyone of them are, even better in person. Thankyou so much for presenting so many different and wonderful batches of flowers. Kind regards.”

Posted 2 years ago

“Had the flowers delivered today for mothers day. Cheap flowers could have picked up a better bunch at aldi. Box battered flowers wilted 🥀. Driver miserable as sin. Spoilt a lovely gift from my son. I would never ever buy from them. Avoid at all costs.”

Posted 2 years ago

“Probably the lowest quality flowers I have ever ordered, very disappointing. Ordered the flowers for Mother’s Day to arrive a few days early. Leaves dying already, they look nothing like the image a purchased.”

Serenata Flowers 1 star review on 26th March 2022

Serenata Flowers 1 star review on 26th March 2022

Serenata Flowers 1 star review on 26th March 2022

Posted 2 years ago

“Received flowers as an early mother’s day present from my husband and 2 boys. Flowers arrived where letterbox flowers, my husband literally thought a bouquet as per picture would have been delivered. Delivered to my place of work, fortunately I had a vase to place flowers in as per aftercare instructions given. Flowers arrived flat and crushed (the flowered didn’t actually pass through a letterbox and where hand delivered) box was damaged and flowers inside where limp and in much need of moisture and a good drink-unfortunately it was too late for them. I contacted Serenata directly who asked for pictures to be sent through, there was a lot of back and fourth with theirs customer service saying that seasonal flowers may result in a variation from the picture in the advertisement. They wouldn’t accept that the quality was poor despite pictures of petals falling off the delivery within 6hours of receipt of delivery. Eventually after 15plus pictures being sent through they admitted they would resend the flowers to which I asked that my husband be given a full refund. What was supposed to be a nice Mother’s Day gift has left a very sour taste. Never will I send letterbox flowers and my husband lives to tell the tale that he will never make the same mistake again!”

Serenata Flowers 1 star review on 25th March 2022

Serenata Flowers 1 star review on 25th March 2022

Serenata Flowers 1 star review on 25th March 2022

Serenata Flowers 1 star review on 25th March 2022

Serenata Flowers 1 star review on 25th March 2022

Posted 2 years ago

“Absolutely the worst flowers I have received to date . The flowers did not look anything like the ones I ordered , the remaining flowers were broken and petals fallen off. Despite contacts with serenata flower they did not offer to address the issue and blamed it on aftercare !!!!! The flowers were received damaged and missing so I’m not sure what aftercare they were referring to . Please stay away from this company , they are utterly awful.”

Posted 2 years ago

“Beautiful, affordable flowers, always delivered on time! I love quirky emails, too! Wouldn’t order flowers from any other company.”

Posted 2 years ago

“Avoid them at any cost! Ordered flowers for women's day, even paid extra for a guaranteed delivery, and they could not make the delivery at all!And when you try to contact them they just send you the same automatic email... WOW!!!!”

Posted 2 years ago

“We ordered what we thought would be a beautiful bouquet for a dear friend who was facing the first anniversary of her husband's tragic death. When they arrived they look like a cheap bunch of flowers that we could have picked up at a supermarket for under £10. I wrote to complain and got a standard 'no, not our fault' response - "After reviewing the image, our floral team has confirmed that the bouquet has been made to the correct quality and size as expected." Apparently if I'm not happy with them in five days then I can send them another photo and they'll 'look into it further'. Apart from the fact our friend has the flowers, not me, so I won't know how they're looking without asking her, this is absolutely rubbish service from a company that charged us £50 for a pathetic bunch of flowers. Have a look at the photo and judge for yourself if we got what we ordered. Just wish I'd read the reviews before deciding to use this company, needless to say was the first and the last time.”

Serenata Flowers 1 star review on 28th February 2022

Posted 2 years ago

“Ordered flowers to be delivered on Valentine's Day and they arrived late on 15th Feb. No heads up they would be late. No apology. No refund. Just a reply saying "95% of our deliveries are on time" as if that is of any comfort to the 5%! The whole point of ordering flowers for Valentine's Day is for them to arrive on Valentine's Day. And if they do not, then they should offer a refund. Very simple customer service, if you don't deliver what the customer paid for, you should refund that customer! Terrible.”

Posted 2 years ago

“Seriously BAD company! TAKE A LOOK AT TRUST PILOT 1 STAR RATINGS!... do not use! Shame i could not give a zero star rating and feel 1 star is 1 too many! Their customer service is absolutely shocking. Sent a potted plant for a bereavement (so as you can imagine, a sensitive time for all) for the recipient to receive a smashed shattered plant pot. Complained to serentata flowers who would only refund a mere 15% of the original price and did not offer a replacement. The 'goods' were faulty, surely this warrants either a full refund or an exchange? They are also very good at replying back with patronising almost generic responses from their "customer service" (and I use that title loosely) department. shocking shocking company who I will go out of my way to negatively review to all family and friends. Serenata Flowers you should be ashamed of yourselves!”

Serenata Flowers 1 star review on 18th February 2022

Serenata Flowers 1 star review on 18th February 2022

Posted 2 years ago

«
1
2
...
4
5
6
7
8
»

Serenata Flowers is rated 3.4 based on 5,922 reviews