Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from this company the most disappointing flowers i habe recieved in my life on top of that a disappointed husband who feels he let me down”

Helpful Report

Posted 3 years ago

“I hadn't used Serenata flowers before but was happy to use them because they did next day deliveries. I picked the flowers I wanted to send and went to write the gift note. They were flowers for congratulations but there were no congratulations cards available - the only cards that were available were an additional £3 on top of the flowers. I thought this was steep. I emailed customer service and asked if someone could write my message on a white card - as used to be done - as I didn't want to pay the extra £3. They didn't want to do this - everything has to be done by the usual channels. I then asked if they had any congratulations cards then as my friend had neither died, passed her driving test, got married or needed thanking. They did not. The only option was a card with their Serenata logo splashed across the front which was unpleasant and not what I wanted. I was going to take my order elsewhere as I felt it was unnecessary to charge the extra £3 but in the end I stuck with the order because they had said they would deliver the next day. The next day came and went and no flowers had been delivered. They were finally delivered the following day but by which time it was too late. I contacted customer services again and they didn't want anything to do with it. I hope the flowers were OK because the effort in getting them there was not worth it and the customer service was derisory.”

Helpful Report

Posted 3 years ago

“Flowers arrived a day late for a friends birthday and when I emailed about the issue was told nothing can be done. Not happy with this service”

Helpful Report

Posted 3 years ago

“Flowers arrived a day late for a friends birthday and when I emailed about the issue was told nothing can be done. Not happy with this service”

Helpful Report

Posted 3 years ago

“Ordered flowers for my daughter in law who's just had a baby. They arrived with what was described as a FREE vase although I'm pretty sure that would have been included in the £40 cost of the flowers. Anyhow the vase was smashed to pieces when she opened the box. I'm trying to complain to Serenata but can't without a picture of the vase which I havn't got as I don't live near them which was the whole point of sending the flowers. Anyhow anyone could just smash the vase and then take a photo so can't see the point. So my complaint won't even go to Serenata without the vase photo. What a disappointment and complete waste of money. Wish I'd just used a local florist”

Helpful Report

Posted 3 years ago

“The flowers looked nothing like the photograph supplied on the website. Even after left to bloom, they were sparse and cheap-looking - they looked less like a £30 bouquet and more like something you'd grab for a fiver from the petrol station. I was pooh-poohed by the customer service team who refused to cop up to their false advertising, hiding behind a get-out clause of the stem description on the website to avoid giving me a refund. Who buys flowers based on a clinical bullet point list rather than impression given by photos? The photo on the website doesn't even match the description either, which is a joke. Strongly urge against buying with Serenata Flowers.”

Helpful Report

Posted 3 years ago

“Good luck if you are trying to send flowers and paying from Canada - I have tried using three different payment cards through three different browsers and every time I get an error message. I have brought up the issue with the company but they say the issue is with my cards. I called the card companies and everyone of them said that the issue lies with Serenata. Pathetic customer service. I always used this company, but then as of late last year I have been unable to pay for the flowers online. They changed something in their payment system but will not even have the decency to find out what was changed. My suggestion - Steer well clear of Serenata flowers.”

Helpful Report

Posted 3 years ago

“Didn’t arrive on day it should have and Next day they claimed it had been delivered with no photo evidence no description and no where to be found . I now I’m supposed to wait while they investigate with the courier. I’m going to put my neck on the line and say I bet it was yodel!!! I have no tracking info except their own tracking to prove it and they won’t admit who delivered (or claimed to deliver) . They have been responsive on email which is good but they can’t resolve it because they have to find out what the courier says and in the mean time I’m out of pocket, embarrassed as the recipient now knows about their surprise because I had to ask them if they could check everywhere . Will never use again!”

Helpful Report

Posted 3 years ago

“Ordered from this company for my sisters birthday. When she received the delivery, she sent me a picture, I was so embarrassed as the flowers looked like a £5 bunch from the supermarket. When I complained customer service asked for stem number and pictures, as the website states that there are 15 stems in the bouquet and my sister received 15 stems, they said there is nothing they can do. Save your money and the embarrassment do not order from this company! I will be speaking to the bank for a charge back as item received was not the same as what I ordered .”

Serenata Flowers 1 star review on 19th August 2021

Helpful Report

Posted 3 years ago

“If I could give 0 stars I would! Appalling experience, lost flowers and abysmal customer service. Avoid this company!!!”

Helpful Report

Posted 3 years ago

“Complete and utter disaster. Poor delivery, poor product, poor "friendly" but useless customer service from the... get this... "Customer 'Delight' Team" who only reply with stock cut and paste answers. The only delight I'd get would be to receive a full refund or a replacement bunch of flowers. Never again. Save your time and avoid!”

Helpful Report

Posted 3 years ago

“I'm being told that these two pictures are the same bouquet! You must be blind! I am SO embarrassed and £50 down!”

Serenata Flowers 1 star review on 18th August 2021

Helpful Report

Posted 3 years ago

“The flowers were not what were advertised, extremely disappointing, not worth the money. I would not recommend this company to anyone. I replaced the Serenata flowers with a much larger, prettier and better quality flowers that cost me a fraction of the Serenata cost.”

Helpful Report

Posted 3 years ago

“Terrible customer service and product, they must be posting fake reviews. Flowers were not at all what I ordered, vase for ten pounds couldn’t even hold flowers. They did nothing to rectify this just gave me the run around to send photos. My advice, do not use.👎”

Helpful Report

Posted 3 years ago

“Absolutely appalling, do not buy from this company. I wish I hadn't. Forty pounds plus delivery and they were dead in a couple of days. Complained only to be told they needed a photo of the flowers up until five days of delivery. Who sits and takes photo's of sympathy flowers when visiting the deceased's family. We were able to get a photo but it was after the five days which the company said they needed. So they only think the flowers should last five days!!! What was supposed to be a kind gesture turned out to be a complete embarrasment.”

Serenata Flowers 1 star review on 14th August 2021

Helpful Report

Posted 3 years ago

“Really disappointed. The next day delivery took 6 days and numerous emails. And when it wasn’t delivered the first time (their error) I was told they’d resend ‘with no extra charge’ to me!!! They wouldn’t even upgrade the bouquet as an apology for missing the recipient’s special day, nor offer me any compensation. Hardly the ‘customer delight’ they advertise.”

Helpful Report

Posted 3 years ago

“Paid 30 pounds for flowers which when arrived looked like a 5 pound bunch from a supermarket. Customer service rubbish .saying it was what paid for .flowers look nothing like what they advertise. Stay clear of this company .BIG RIP OFF”

Helpful Report

Posted 3 years ago

“Sorry! So disappointed! Not what you advertised! Literally a £5 petrol station bunch of flowers for £32”

Serenata Flowers 1 star review on 5th August 2021

Helpful Report

Posted 3 years ago

“DO NOT order from this company! Their flowers/bouquets are nothing like they advertised, not even half the amount of flowers were in the bouquet I sent to a family member. Their customer service is shocking. AVOID at all costs! Complete and utter waste of money. The picture shows the flowers I ordered (right hand side) and what was delivered (left hand side) Absolute cowboy company!!!!”

Serenata Flowers 1 star review on 4th August 2021

Helpful Report

Posted 3 years ago

“Very disappointing bouquet for wedding anniversary. Not much like the pic on web site. More greenery than flowers. Suggestion- cut out the flowery language, eg ‘chauffeured to our door”, turned out to be DHL!) and improve the product. Tbh pretty much of a rip off”

Helpful Report

Posted 3 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews