Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were not what were advertised, extremely disappointing, not worth the money. I would not recommend this company to anyone. I replaced the Serenata flowers with a much larger, prettier and better quality flowers that cost me a fraction of the Serenata cost.”

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Posted 4 years ago

“Terrible customer service and product, they must be posting fake reviews. Flowers were not at all what I ordered, vase for ten pounds couldn’t even hold flowers. They did nothing to rectify this just gave me the run around to send photos. My advice, do not use.👎”

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Posted 4 years ago

“Absolutely appalling, do not buy from this company. I wish I hadn't. Forty pounds plus delivery and they were dead in a couple of days. Complained only to be told they needed a photo of the flowers up until five days of delivery. Who sits and takes photo's of sympathy flowers when visiting the deceased's family. We were able to get a photo but it was after the five days which the company said they needed. So they only think the flowers should last five days!!! What was supposed to be a kind gesture turned out to be a complete embarrasment.”

Serenata Flowers 1 star review on 14th August 2021

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Posted 4 years ago

“Really disappointed. The next day delivery took 6 days and numerous emails. And when it wasn’t delivered the first time (their error) I was told they’d resend ‘with no extra charge’ to me!!! They wouldn’t even upgrade the bouquet as an apology for missing the recipient’s special day, nor offer me any compensation. Hardly the ‘customer delight’ they advertise.”

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Posted 4 years ago

“Paid 30 pounds for flowers which when arrived looked like a 5 pound bunch from a supermarket. Customer service rubbish .saying it was what paid for .flowers look nothing like what they advertise. Stay clear of this company .BIG RIP OFF”

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Posted 4 years ago

“Sorry! So disappointed! Not what you advertised! Literally a £5 petrol station bunch of flowers for £32”

Serenata Flowers 1 star review on 5th August 2021

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Posted 4 years ago

“DO NOT order from this company! Their flowers/bouquets are nothing like they advertised, not even half the amount of flowers were in the bouquet I sent to a family member. Their customer service is shocking. AVOID at all costs! Complete and utter waste of money. The picture shows the flowers I ordered (right hand side) and what was delivered (left hand side) Absolute cowboy company!!!!”

Serenata Flowers 1 star review on 4th August 2021

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Posted 4 years ago

“Very disappointing bouquet for wedding anniversary. Not much like the pic on web site. More greenery than flowers. Suggestion- cut out the flowery language, eg ‘chauffeured to our door”, turned out to be DHL!) and improve the product. Tbh pretty much of a rip off”

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Posted 4 years ago

“If I could leave no stars I would!! Avoid at all costs. I ordered some flowers for my Great Aunt after her brother passed away. Firstly they said they have been delivered when they hadn't. When I contacted them they arranged another delivery. The flowers arrived dead, with no petals or flowers attached. They had been ripped to absolute bits. The driver handed them over knowing the state then ran off!! This is not what you want when you are sending flowers to a bereaved family. The stress and further upset it has caused is unacceptable!!”

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Posted 4 years ago

“Blooms dead within 5 days. Will not order again!”

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Posted 4 years ago

“I cannot express my disappointment in the bouquet I ordered. It literally looks nothing like the photo and is so sparse. I raised this with the company showing them a number of photos in comparison to what is advertised on their website and they actually said and I quote they feel ‘the bouquet has been made to the correct quality and size as expected, and is to value’. I’m really appalled by their response which I disputed and all they could say was ‘apologies for your dissatisfaction’. Definitely would never order flowers from them again and would never recommend them.”

Serenata Flowers 1 star review on 27th July 2021

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Posted 4 years ago

“Absolutely disgusted with Serenata Flowers. The courier did not deliver the flowers. We were lucky as the neighbour with a house on the other side of the road and quite far down the road from my mother delivered the flowers to her. The flowers had the correct address on there so we don't know why they ended up at the wrong place, our neighbour was out at the time and found them outside her door wilting in the sun. No note from the courier, nothing. Rather than Serenata Flowers moving to sort this out or call me, I had to battle with them on a busy working day to say they hadn't been delivered when they said they had been. Frankly I am appalled by their lack of customer service and can only assume the positive reviews have been from their friends because my experience of dealing with Serenata Flowers was frustrating, hard work for me to type these messages and poor. They completely ruined the surprise for my mother and have offered nothing to me. I never want to deal with Serenata Flowers again and they will never get another ounce of my time in me writing another message to them, only bad reviews.”

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Posted 4 years ago

“Avoid Avoid Avoid Looked at the site 2 days previous and added a bouquet and truffles to the basket. Went back 2 days later and started a new order. No option to review the basket and I completed the purchase only to find I had been charged for the previous bouquet and truffles. Made the order at 20.54 on Tuesday to be delivered on Thursday. Emailed at 21.01 on the Tuesday to notify of the error and request refund and was emailed at 7.02am on Wednesday to say flowers were with courier and refund could not be issued. Customer service is appalling. No attempt to rectify the situation. Spend your money elsewhere folks, this company definitely don't deserve your hard earned money!”

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Posted 4 years ago

“Total rip off the flower pictures on the website are misleading, they do not turn out like the actual pictures. Also wrapped up in brown paper???? Received them total disappointment and customer is poor. Don shop here for your flowers”

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Posted 4 years ago

“July 2021 - NEVER EVER USE THEM!! Phoney company that steal your money and don’t deliver any flowers!! So disappointed that my sister never received her birthday flowers from me! Sad that people can treat others like this - shameful!!”

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Posted 4 years ago

“Lovely thought from family to send letterbox flowers but the flowers were ruined due to mould growth Couldn’t salvage anything as not sure what caused it”

Serenata Flowers 1 star review on 13th July 2021

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Posted 4 years ago

“Ordered 8th July for delivery 12th July. Showed as "out for delivery" on 12th July, but didn't arrive. Now today, the day AFTER the flowers should have arrived, I get a twee little despatch confirmation email? Really? Infuriating! Don't waste your time and money with these people, especially if you want your gift to arrive on time and you actually like the person you're sending it to. And no - I haven't contacted their "customer delight team". What are they going to do? Time machine maybe?”

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Posted 4 years ago

“Very poor bouquet, not like the advert, complained to customer service who said it met their standards. The roses died after 3 days. Would have been better getting supermarket flowers. Awful waste of £40”

Serenata Flowers 1 star review on 11th July 2021

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Posted 4 years ago

“Totally disappointed and quite embarrassed to have sent a friend who is having a very hard time at the moment, this very poor excuse for a bouquet of flowers. The website examples look quite magnificent, what arrives couldn’t be further from the truth. The ironically named ‘customer delight team’ are anything but! They don’t give two hoots and are not in the least bit interested in your dissatisfaction. My recommendation to you is never ever use them.”

Serenata Flowers 1 star review on 9th July 2021

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Posted 4 years ago

“Avoid them like covid. Despite ordering the flowers 2 days in advance, the flowers were to arrive a day late. There is no contact email, phone number which was quite telling, they’re policy (so they reckon) is that its not important that your flowers/ gift doesn’t arrive on the day you book, there’s no refund. Avoid!”

Helpful Report

Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews