“I will never order anything from Sportchek again as their customer service is horrible. I had subscribed which indicated that a 10% discount would apply to my next online order. When I went to place my second online order, I forgot about the 10% discount so I contacted Sportchek by email to see if they can adjust my invoice. After waiting over a week with no response, I decided to call them and spoke to a rep who showed very little regard about my situation. He was not helpful and by looking at all the other complaints from other customers, it's no wonder they have such a poor review. Avoid!”
“Actually, I would only give 0 to sport chek for customer service but I only gave 1 because two of the three customer service people that i talked to were ok. Sport chek took my money for items NOT delivered, ordered about a month ago, and have yet to get my money back! The items were lost in transition and Sport chek reps claim they are so busy and not able to address my refund, i just have to keep waiting... right. BS is what this is.
I want my money back for items i did not receive
but they won't give it. I just have to wait...”
“discovered that item ordered online had the incorrect billing and shipping information and yet sportchek was still able to charge my card!? Called in and spoke to agent who stated they can't do anything about it and i had to wait for the item to be shipped to the incorrect address and then hope that it was returned in order to receive a refund??? never buying anything from sportchek again, worst customer.”
“My order never arrived. Canada post investigated and noted the file that it was their fault and sport Chek should issue a refund, but they simply left my complaint in "investigation" status and left me on hold every time I try to follow up.”
“Interesting to be on hold for over 30 minutes with Sportchek customer service, listening to a recording asking people to be kind. When my call was finally answered with a 'nothing we can do' attitude, and the representative stating in a condescending manner 'sorry, you don't understand', I was left being pretty well told I was stupid from a representative who didn't
give a damn. Kindness works both ways. Teach your people how to find solutions instead of being nasty. I will make sure to spread the word on your poor customer service philosophy.”
“Lost package through shipping. Will take 10-15days for an investigation. And then another x amount of days for a refund. Absolutely atrocious, Amazon is much better.”
“If I could give zero stars I would. Anna is the worst costumer service rep I’ve dealt with. Asked to speak to a supervisor, she says NO, and tells me it’s not going to change anything. Completely rude and unprofessional on the phone. I am a paying costumer, my order has been paid for in full yet no one can tell me where it is. Continually told loomis has picked up my order yet it’s still sitting in the damn warehouse. Worst experience shopping with sportchek. They’ve forever lost my business. #teamfootlocker at least you’ll get your order on time and not be treated like scum”
“Order my shoes from them it took way longer to deliver than expected. When they did the shipping company delivered on the wrong address.
Not being enough, I’ve waited 10 days for a management team to give me a call and update me on the cases. All I got was a we don’t have the shoe anymore and didn’t offered anyway to assist me.
Honestly, any interaction with every single customer representative sounded so burocrático and lack of knowledge of what I seems to be a very straight foward scenario.”
“You can only use two gift cards online at once and they do not combine balances for gift cards through customer service. The people who work at customer service lack in the customer service and intelligence department or is that the company itself? Take your business elsewhere.”
“I just ordered a series of things online roughly a week ago due to the lockdown and retail stores being closed. I just received my order today and unfortunately there's no receipt or return label instructions whatsoever inside my package. I tried on my items and unfortunately have to return them because I have a long torso and all of these medium sized shirts are too small in length. I called customer service and explained my situation and they stated that due to COVID they aren't including these things inside packaging. Why? This makes absolutely no sense whatsoever! All other companies include this so why not Sport Chek? This is actually making a lot more work for the customer to then have to reach out to you and then request an email version. The representative sent me the email but there's then a link inside the email for the return label which he didn't know about or know how to navigate to get to the actual return label. I then asked him if it's free return label and then he said no that I would have to pay for the return out of pocket. For a company/companies NOT offering this especially during these unprecedented times due to COVID and lockdowns and restrictions is unbelievable! I personally will never order online with Sport Chek ever again!!!”
“Went specially to sports check to encourage a Canadian company. Research the product I wanted, selected the size, then payment...2 days later to get an email that my order was cancel as the product was not available...went through that whole exercise for nothing...what a waste of my time. If a product is not available...take it off your selection...and this is not the first time this happens...but this is last...I’ll shop somewhere else.”
“Very poor service. Ordered online for tennis kit including tennis racket, bag , dampener total around 170$. Firstly ,received just half order,in which babolate racket have some issues with the sound since day 1. Remaining order they tried to deliver after 1 month, but not received- they use loomies express for online delivery!
Had to call 15 times to retrieve order (to find my status of the order)
When tried to call sports check they told me call loomies express, when called loomies express, was told to call sports check again as they cancelled the order. Moreover, they put the note on my account saying, customer not at home(did not received call from deliver,nor my door was knocked). Did not get satisfied answer and after 1.5 month got my half money back in the account.”
“The said so many horrible things to me the second I walked in that store I was nonstoped sexually harassed by the employees. They also sold the bike I bought. I am very not happy”
“The said so many horrible things to me the second I walked in that store I was nonstoped sexually harassed by the employees. They also sold the bike I bought. I am very not happy”
“Worst service!! I ordered 8 boxes of vitamins, 7 of those were akl expired. I returned it and the store helped in placing an order again. Delivery was fast, but all of the 5 boxes I ordered were all expired!!!”
“went to the new sudbury shopping center about a month ago...left after 15 minutes....no service...went back again today...5 different salespersons passed bu me,some twice,incluging 2 managers...not one asked me if i needed help...walked out again...went to the south end store..wasgreeted by the manager who then diected me to the shoes area,,,there i was approached by a young salesperson...i was out in 5 minutes with a pair of shoes...what a difference...avoid the new sudbury store”
“completely garbage store, i bought a $1000 bike and the derailer broke when it just fell to the ground, i went to the store to fix it and they said they couldn’t because they didnt have any in stock, and that was last year. they still dont have anything in stock which is stupid because its a sport store and is it really hard to order just one. they made us buy everything and they still say they cant fix it for some bull reason. never buy your bikes here”
“Worst customer service. Order a pair of shoes for my fiance, the time I placed the order it showed item will arrive within 3-7 business days. But now I can see it is arriving after 20 days I’ve placed the order. I called them to fix this for me so that I can surprise my fiance with a pair of shoes on his birthday and the girl I was talking to was super rude and said sportcheck can’t do anything & I will have to wait for it and return it when It will arrive. And she said she did left a note for canada post to speed up the process but I know Canada Post does not do that because before calling her I called canada post and they said they can’t help it. I told her that I will stay on call until u get a response back from canada post and without saying anything she put me on a hold. I felt so disrespectful. This is so bad. They should know how to respect their customers who are giving them business”
