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Stein Mart Reviews

1.4 Rating 286 Reviews

9 %

of reviewers recommend Stein Mart

Company Reviews

1.4

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stein Mart 1 star review on 27th June 2022

Stein Mart 1 star review on 27th June 2022

Stein Mart 1 star review on 9th December 2021

Stein Mart 1 star review on 9th December 2021

Stein Mart 1 star review on 30th August 2021

Stein Mart 1 star review on 30th August 2021

Stein Mart 1 star review on 28th August 2021

6

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BUYER BEWARE! This company is an absolute ripoff. Months to get a refund and it is only a store credit so you are stuck purchasing more of their junk. Emails after email that takes forever to get an answer so that the slightest issue is an email thread of weeks and weeks and weeks. They actually still have some of my money and I no longer care I just want out! I can't even get them to stop sending me their sales emails! Notice they don't even have an unsubscribe tab!!! RUN from this outfit. They do not deserve to earn a dime from you. WORST company I have EVER dealth with. They don't even deserve one star, they should be minus 5 stars!!! You don't get anywhere with emails or calls. Disgusting. And believe me, I have NEVER written a review like this but they are SO bad, everyone should know. I wish I had read reviews first.”

Posted 2 years ago

“Customer Service is nonexistent. Unable to get a live person on the phone. I have now been on hold for 41 minutes. There is a questionable charge on my account, but I am unable to get a hold of anyone. I'll stay on the line to see if anyone ever answers. While I've been on speaker hold, I've been able to change my bed, empty the dishwasher, clean the kitchen and bathroom, vacuum my floors and carpet, fold laundry, pay other bills. I'll keep you posted if anyone ever answers Stein Mart's customer service phone line. I was put on hold at 9:21 am and now it's 10:01 am”

Posted 2 years ago

“I wish there was a zero star so I could have selected it. I placed two orders and was very unhappy with the quality of their products. I returned the items and was told they do not refund your money. They only issue gift cards. After many, many phone calls and follow up emails they insisted they would only issue me gift cards.I filed a dispute with my credit card company ,and they eventually refunded my money.”

Posted 2 years ago

“Ordered some art which took a long time to arrive. It was slightly different than as pictured so I returned it. I paid the shipping costs and got a credit. They do not give your money back. There is nothing I want and they have my money. I wish I had read the reviews before ordering. I will never buy anything from them again!”

Posted 2 years ago

“PRICES, BRANDS are NOTHING like the original Steinmart! From reading all other comments their customer service and return policies sink as well. You bought the name but gave up what the customers enjoyed by the original Steinmart, quality clothing at great prices and wonderful customer service ?”

Posted 2 years ago

“Placed an order on line over a month ago tried to cancel as item was never received customer service not helpful at all just keep getting messages that they are looking into my order. File a dispute with my credit card company and they are looking into it.”

Posted 2 years ago

“I have battled to get the correct dress from Steinmart now for two months. I received the dress in red instead of black. When I returned the dress, it came back to me a few weeks later as the same dress, like it was just sent back out. There are “no” managers to speak with because they “share” the support process. I still have not received my dress AND they have my money.”

Posted 2 years ago

“Same thing I'm seeing with others. From the length of time it takes to get your order, to the fact you have to email them to get a return label, the length of time to report they've received your return, to the fact they don't refund, but give you credit, it's horrible customer service. It doesn't have to be this way. Other mail order stores seem to be much more customer oriented. It just doesn't seem that they want this business to even work.”

Posted 2 years ago

“Terrible refund policy on returns. They only is a store credit using Spotify. Difficult to use gift card. Prices are high as well. Definitely not the Stein Mart where I loved to shop. Not for me unless return policy changes!”

Posted 2 years ago

“Do not buy from Steinmart on line it is not the same as the stores. They do not give you any refunds on your credit card only store credit!!! I am going to tell everyone about them! Rip off. Someone else must own it now.”

Posted 2 years ago

“EVERYONE NEEDS TO KNOW... According to a news release I just read,... The Stein Mart NAME was auctioned off by the Bankruptcy Court in 2020 and a company that does online retail only purchased the rights to the name "Stein Mart" and to the Stein Mart private brands for $6M. This company is not the actual "Stein Mart" we all loved for so many decades. From the reviews I see, I definitely will not be spending money with this new company. How I miss our Stein Mart. Just another COVID-19 very sad story.”

Posted 2 years ago

“What’s with the exchange policy only, within 30 days? Should have did my homework before I gave them my money. Safe to say, I won’t be shopping stein mart ever again.”

Posted 2 years ago

“Sterling silver necklace's had a kink in one and the clasp flimsy in other one. I even question if it's real Sterling silver. Will never purchase again. Quality is nothing like when store was in business.”

Posted 2 years ago

“Sadly I did not read these reviews before I made my purchase. I ordered placemats and 3 of the 6 placemats were defective. I have written to the customer service department. They have made promises to send me new placemats and it’s been over two months and they continue to sell the same item. I have not received them. They e mail me daily apologizing and it must be a robot. I have called several times to hear lies. Do not purchase from Steinmart.com. It’s not the same company!! Must have sold to China. It’s a scam.”

Posted 2 years ago

“Most horrible shopping experience I have ever had. I ordered a backyard birdbath fountain and it came smashed into pieces. Customer service refused to refund my money. I will never shop at Stein Mart again. I agree with those who say that it could not be the same company. I was very happy with the “real” store but now it is just terrible 👎👎👎”

Stein Mart 1 star review on 19th June 2021

Stein Mart 1 star review on 19th June 2021

Stein Mart 1 star review on 19th June 2021

Posted 2 years ago

“This company will not accept returns and provide refunds any longer! Clothing is very poor quality compared to prior ownership.”

Posted 2 years ago

“Steinmart was bought out by another company. It is NO way like our brick and motar, Steinmart stores that went bankrupt. As was previously noted by other customers, you can not get a cash refund for returned items, only store credit. The blouse I purchased was poor quality, and I wanted to return it immediately. To get a return label from customer service, I had to jump through hoops, only to be able to get a store credit. I will never purchase anything from Steinmart online services again. There is no free shipping, and they offer becoming a Steinmart Rewards member for $9.99 a month to get items shipped free. Why would I want to buy from Steinmart online services when there are so many reputable online companies which offer hassle free returns with a smile. Not pleased at all. I will never order from Steinmart again.”

Posted 2 years ago

“I cannot even believe Steinmart is doing better online than they were with their stores. Over half of my wardrobe was from steinmart stores. Do not even go to online site anymore. Way too expensive When they had the stores you could get more expensive clothing but not outrageously priced and also had moderately priced clothing. Did notice they carried some house hold items that did not sell that much maybe more bedding and things of that nature. Please reconsider reopening and get off of your online deal which is not a deal. I use to kid and say I should own stock in Steinmart with all of the purchases I have made through the years. Maybe you should reconsider again and get decent buyers and people who care and know what they are doing”

Posted 2 years ago

“I ordered a multi-colored Annalise dress BUT got a solid colored dress....called the customer service number only to get a " promo " for life alert... what a joke. I've emailed them but judging by these reviews it might take a while. I use to love going to the Stein Mart in my neighborhood & spent thousands over the years but this online service doesn't seem like the Store I know. It reminds me of yet another Chinese rip off company. I'll NEVER be ordering from them again!!”

Posted 2 years ago

“Unethical. A rip-off. They do not issue refunds for returns, only online credits that can be applied against the purchase of more of their shoddy merchandise. My order was for a $131.95 dress that is a mass of wrinkles. I will never order from Steinmart again.”

Posted 2 years ago

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Stein Mart is rated 1.4 based on 286 reviews