“They can’t guarantee your seat is not obstructive. Bought tickets that said they weren’t and they were. So called or messaged. They said sorry sense you are at the show already we we can’t help you but also it’s our policy and not a guarantee that they aren’t. So false advertising. I’d use anything else. Seat geek. Vivid. These people are horrible.”
“I was able to get a great single ticket to a hockey game so easily. I was able to pick a seat with the view I wanted and the process was so fast and easy. Will definitely use again!”
“Tickets were easy to order, was updated on status. Tickets were transferred as and when promised, no issues at all. Once the tickets were transferred, just needed to add to wallet just like an airline ticket.”
“My second international game using StubHub. Tickets delivered as promised. No issues and no hassles. Love knowing I had tickets so I could make travel arrangements for other cities we planned to visit while in Europe!”
“Got weirdly high taxes and not the right name on the ticket, but thankfully I've been able to attend the concert despite that. But yeah, almost half of the price being made of taxes is just weird and infuriating.”
“Do not use STUBHUB for any reason. Here is why....
I purchased tickets, via STUBHUB, on August 2, 2025 for LouisCK at Beacon Theatre performing on November 14, 2025. I traveled into New York City from SW Florida for the show paying for airfare and hotel. On the day before the November 14 show, at 11:40am on November 13, I receive an email from STUBHUB informing me my tickets were NO LONGER AVAILABLE!
"Your seller has informed us that the tickets you have purchased are unavailable, however your buyer has found substitute tickets please see for the details below."
Stubhub offered a replacement and an adjustment in price which was not comparable to the experience I had purchased more than 3 months earlier. A last minute decisioin by a Seller to not honor the transfer of tickets, my travel expenses to attend the show, were all an insult and unethical practice by STUBHUB.
Then, as insult to injury, they inform me to watch for an email with a link to process my refund. That was more than 10 hours ago and still no email from STUBHUB.
This company should be investigated for fraud and malpractice by Consumer Affairs. They are not legitimate and are a scam and fraud if they are permitted to practice in this fashion. There needs to be greater regulations to protect the Buyers who make plans only to have their tickets cancelled last minute.
STAY AS FAR AWAY FROM STUBHUB AS POSSIBLE. There are many alternativies. I will NEVER use this company again.”
“StubHub made my experience a really positive one. The platform was easy to navigate, the ticket selection was great, and the purchase process was smooth from start to finish. I appreciated the clear communication and timely updates leading up to the event, which gave me confidence everything would go as planned.”
“Easy to do business with. Got the seats I wanted and the tickets in plenty of time to add to my mobile device. Easy to scan into stadium. Stubhub is my go-to for sporting events.”
“If there were the ability to give a negative score, I would. The ticket guarantee is a complete joke, and their unethical practices should honestly be reviewed. I purchased 6 tickets and 3 parking passes for premium seats to a NFL game, but received only 2 tickets and 2 parking passes. The game was located over 2 hours away. Their customer service team kept me on the phone for 4 hours, repeatedly making me restart the explanation so I wouldn't get frustrated and hang up, or so they could get the seller to provide the tickets. I received the tickets 30 minutes before the game, so they were not usable. Who goes to a game with no tickets? I called them in enough time to provide the tickets. They refuse to give me my money back, and I have never received either the parking pass or a refund. I have written two letters to their senior leadership team, but have received no reply or phone call. The disdain they show customers is the worst I have ever seen from any company.”
