TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,571 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,571 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst company I have had the misfortune to deal with. Overseas call centre with zero empathy, morals and clearly only trying to upsell and gain higher commission when calling them regarding a fault. I have had the misfortune of these idiots again I have had 3 dates for open reach engineer and was given a £150 charge to leave my contract. Avoid this company and share with your friends.”

Helpful Report

Posted 5 years ago

“Avoid this dreadful tin pot company as you would the Coronavirus! They have left my 102 year old mother with no landline for a week! They have promised that it would be fixed twice within 72 hours. Never happened and now they have just closed down their telephone and text messaging service and told us to go online. They are putting lives at risk and just care. The very WORST company I have ever had the misfortune to have to deal with. Avoid”

Helpful Report

Posted 5 years ago

“The worst service imaginable. Talktalk is very poor - I don’t know one single customer that has been happy. they do not care, do not help, they send out enginners and still change you full price for a service that is faulty.”

Helpful Report

Posted 5 years ago

“we have been with talktalk from the beginning, just received our bill I am shocked that they have charged me £14 for two calls to Manchester!!! (40 miles), a lady who has come out of hospital. £7 per call absolutely disgusting. I am now looking for a new provider.”

Helpful Report

Posted 5 years ago

“I am very disappointed with talktalk and highly advice against using their services. Not once but twice! I have had two broadband contracts with them, starting out paying a reasonable amount but when your contract is over they put you on a much higher tariff and added in a landline which I was unaware I was paying for for over six months! Started out paying £17pm and then wind up paying £30pm. I am very disappointed and have not experienced this with anyone else, when your contract ends usually you keep paying the same amount and stay on the same service no? Nope not with talktalk so watch out!!!! I won’t even go into the speed or capabilities (if any at times!) if the internet, no buono!!!!!”

Helpful Report

Posted 5 years ago

“Extremely poor service. My broadband has been down for four days. Talk Talk do not seem to be in a hurry to fix the issue. After 2 days, they seem to blame it on Openreach. In the meantime, I cannot do any work. Disappointed with the poor service. Will not renew my contract.”

Helpful Report

Posted 5 years ago

“The worst provider I have ever experienced. Having to give them a single star in order to post a review makes them look better than they are!! Customer service is non-existent, Talktalk don't know the meaning of the word! I posted a review on Trustpilot after calling their so-called 'technical helpline' that is manned by staff that are unable to understand English and was cut off after 90 minutes without the problem being rectified. Funnily enough I received a response from Talktalk within a few hours of the review being posted directing me to their self-help website that was next to useless (after spending ages trying to navigate to find the problem I was experiencing without any success!). Why are these talktalk staff not contacting the customers directly to help rather than sitting behind a desk looking at what customers are saying about them on review sites and trying to make themselves look good but not actually doing anything constructive? In the end a friend came round and solved the problem as he's a computer wizard. So, open an account with talktalk, pay a lot for it, and don’t expect any technical help and pay to solve the problem yourself should be their USP! Remember though, talktalk were great at one thing, in 2016 they were fined £400,000 (the biggest ever imposed) for allowing a hacker to steal 157,000 customers details (16,000 customers also had their bank details stolen). Prior to this Talktalk had been hacked twice previously in 2015 and did nothing to stop a similar re-occurrence despite the bug being an easy fix. They lost 101,000 subscribers as a result. Bearing this in mind you would think they would be trying to do their best to keep the remaining customers they have by offering fantastic customer service, but no. I dumped talktalk as my TV & broadband provider in 2010 as they were so bad and only kept them on for mail but this is more pain than it is worth and as soon as I set up an account with another provider Talktalk will be binned. I would not recommend this company to my worst enemy.”

Helpful Report

Posted 5 years ago

“Pathetic service. Customer care talk for 2 hrs then disconnect the call .”

Helpful Report

Posted 5 years ago

“DREADFUL customer service, almost impossible to contact and poorly trained staff with terrible language skills. Online Chat is a complete failure. Have used the phone as well ...after EVENTUALLY FINDING A NUMBER..... WORST HIDDEN PRICING and sneaky rollover pricing increases OF ALL!! worse than any mobile phone provider”

Helpful Report

Posted 5 years ago

“The worst company I have ever known. They call themselves talktalk but once you’re signed up they won’t talk to you ever again. This is my second review after two weeks of no telephone connection which I have tried time and time again to get fixed. They just don’t want to know. They tell lies - they use foreign call centres where the background noise is so bad you can’t understand what they are saying and most times they just cut you off. Their staff read from cards and know nothing about the technical side - all they want is to reach their call targets - they don’t give a toss about you or your problem. Don’t touch them with a barge pole!!”

Helpful Report

Posted 5 years ago

“Worst company ever deal with. Gave a false representation of help for over a week, wouldn't back anything they agreed on email. Automated personel, so you go in circles repeatedly. Not a UK call center, which adds to the issue. Been with them for 2 years, then had nothing but issues. Also the speeds seem questionable.”

Helpful Report

Posted 5 years ago

“The master socket needs to be moved. The appointment was made approximately 4 weeks ago. An engineer from Cube, Talktalks' outsourced contractor service, visited the property 2/3/20 and was unable to complete the activity. It took 2 - 3 hours over a number of days to arrange another appointment. Talktalk repeatedly failed to return calls within their agreed SLA period of 72 hours. A second engineer also from Cube visited the property again today, 13/3/20 and also advised that he was unable to complete the move. He advised that BT Openreach were needed. Talktalk have told me repeatedly that BT Openreach are not required. I have not had a telphone line nor internet service for almost two weeks now. I am now faced with spending more hours on the 'phone with Talktalk, whose call centres are extremely poor, in order to arrange a third appointment.”

Helpful Report

Posted 5 years ago

“Charged for "Faster Fibre". Was 38mgpm at first NOW 4.6. A Rip Off.”

Helpful Report

Posted 5 years ago

“TV package is ok Internet can be iffy but is acceptable Call centre is terrible, the noise in the background overpowers the operator, so much so a five minute phone call must have lasted twenty as i kept having to ask the girl to repeat. Not really a good advert for a communication company”

Helpful Report

Posted 5 years ago

“Absolutely the worst company you could ever wish to have anything to do with. Speed and connection is abysmall as too is their customer service, and do not be fooled by their so called low cost fibre deals, they recoup their losses by adding extras and "boosts" which you do not need and then have the temerity to inform you that you asked for them. Am now being informed that I have to pay almost £70.00 to leave my contract early- absolutely awful service. Have changed to a new provider. Wish that I had never had the misfortune of using their services.”

Helpful Report

Posted 5 years ago

“SCAMMERS, take money from your bank, kept sending bills. I told them, I am tied into Virgin, they still tried taking money from my bank. THE MOST DISGUSTING COMPANY. I WISH I HAD SEEN THESE REVIEWS BEFORE I LET THEM GET OPENREACH TO PUT A CABLE DANGLING FROM THE ROOF TO THE GROUND, INSIDE MY HOUSE THEY STUCK A BOX ON MY WALLPAPER WITH DOUBLE SIDED TAPE. IT HAS TORN MY WALLPAPER, WHY DOES THE OMBUDSMAN ALLOW THEM TO KEEP DAMAGING PEOPLES' HOMES? I ASKED TALK TALK TO COME AND REMOVE IT, REMOVE THE BOX AND TAKE THEIR MODEM. THEIR RESPONSE WAS TO SEND ME A BAG TO SEND IT BACK TO THEM, WHAT A DARNED CHEEK. THEY ARE STILL, 5 MONTHS ON SENDING ME BILLS. THIS IS HARASSMENT AND THOSE WHO SHOULD DO SOMETHING ABOUT THEM, WON'T.”

Helpful Report

Posted 5 years ago

“They schedueled an ingineer who came to my house, after reschedueled my initial appointment. Ingineer came yesterday, internet worked for half day, today no internet.. Please don t choose Talk Talk, is one of the most unreliable broadband ever created!”

Helpful Report

Posted 5 years ago

“Granada been without internet for Months. Very long calls with Tec support which they charge for! Refuse to send out anyone and Grandma cannot spend hours on phone doing techie stuff. Couldn't be worse.”

Helpful Report

Posted 5 years ago

“Absolutely going out of my mind trying to deal with talk talk. My business phone hasn't been working properly since last year and nothing has been done. I have had countless texts from them, and couple of engineers out and still no joy of getting my phone fixed. Absolutely dissatisfied and can't wait to move. Will definitely not recommend. This is the worst service I've ever had.”

Helpful Report

Posted 5 years ago

“I've had talk talk for 6mnths now, promised 6mps min. Still to this date I'm mostly below 1, that's when I'm not totally disconnected. This pleasure costs me £50 a month. Customer service have promised time and time again, that the issue is being dealt with, but 6 months is ridiculous. Cant stream movies, my son cant play his xbox and I cant even load basic internet pages, I've had to leave my house to post this review(currently sitting in costa) I would recommend avoiding Talk Talk at all costs, they just ain't worth the stress.”

Helpful Report

Posted 5 years ago

TalkTalk is rated 1.2 based on 1,571 reviews