TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,580 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

Questions

Metrics

1.2

Based on 1,580 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute terrible broadband provider . Speeds are atrocious Suppose to be on fibre more like normal broadband speeds and absolute joke of customer services. No help what so ever only can say you receiving min guarantee”

Helpful Report

Posted 5 years ago

“Several weeks without broadband or landline, completely useless, have also tried blocking another provider from taking over. Have taken up with ombudsman and will also be taking them to court over non service whilst still charging me. Avoid”

Helpful Report

Posted 5 years ago

“RIP off I had no contact in place, and cancelled 3 times, and talktalk still charged me every month, for over 4 month's, do not trust, avoid even if it's a £1 a month, poor service, con artist. Thay will tarnish your credit history, with out a care, weather or not you are right or wrong, they don't give a sh#t, is all about money, and the credit agencies allow this to happen without any proof form talktalk, just ok that's fine,”

Helpful Report

Posted 5 years ago

“We called to cancel 2 weeks after getting talktalk and were told we wouldn't have to pay a final bill. They then didn't actually cut off the connection until after the 20 day cool off period, so now we're forced to pay £251. The 20 day cool off period is obviously a con. We have had nothing good come from talk talk. We asked for a second phone line for an annexe and they cut off the main one, despite having 3 phone lines previously. The worst customer service I've ever experienced. It's impossible to get through to anyone helpful and they cut you off on live chat every time.”

Helpful Report

Posted 5 years ago

“Worst provider ever.As contract ends I finally did service cancellation on live chat,but they decided to keep me till my new provider comes live.and take money for full month although new provider connecting 1 week later.When I just letting know them on live chat about I'm worried agent disconnecting.Very expencive calls from mobile even they not pick the phone.And never providing speed as promised.I do never recommending this provider,from this provider need keep as far as possible,if you do not want affecting your life. !”

Helpful Report

Posted 5 years ago

“THE WORST!! STAY AWAY!!!!! TalkTalk are the WORST company i have ever come across with internet. I have had internet for 6 years at this house and never had an issue, i switched to talktalk and i cannot get internet in 30% of my home. When i do the internet regularly drops out and websites take 10-20 seconds to load (i am on unlimited fibre...apparently). I contacted tech and after several hours i was told 'you have no issues, your internet is fine'. However you can buy an adapter from us to fix our slow internet! They may be a little bit cheaper than most but they are NOT worth the saving. Absolute shambles and horrendous customer service. I was kicked off the live chat by them twice (after spending 30+ minutes talking/waiting) then a futher hour and a bit with ZERO resolve.”

Helpful Report

Posted 5 years ago

“There is no means of blocking mail you really don't want and never will. I don't want a spam folder that once contained well over 70 items and once I deleted them they then loose the spam identity. The do not answer my complaints even though I have been a loyal customer for years.”

Helpful Report

Posted 5 years ago

“Rubbish broadband and customer service, never going to answer your call, money wasted”

Helpful Report

Posted 5 years ago

“Should have 0 option for review, a cheater company, you can't contact with them for problem, worst ever broadband.”

Helpful Report

Posted 5 years ago

“Your connection is just completely shocking!! All the time, like every day!! At least 10-20 times a day it drops connection. You blame all sorts of stuff. At my house I’ve had virgin for years and it NEVER loses connection AT ALL!! Keep telling my missus to ditch your crappy service, but she lives out in the sticks so can’t get anything else. The connection you provide is that of the early 90’s AT BEST! You only have to look at the company’s reviews to see that TalkTalk is completely S#$T!!”

Helpful Report

Posted 5 years ago

“I pay for superfast broadband and get a speed of 16 when only one device is on. Wifi is patchy throughout house with it dropping out constantly. You can't get through to a human on website, phone number, or in 'chat'. Disgusted, apalling and ridiculous. Would never recommend. Scammers. Only 6% recommending them tells you all you need to know.”

Helpful Report

Posted 5 years ago

“WORSE PROVIDER EVER!!!!!! Do not switch !!!!! The worse customer service skills, not worth it , in the end I cancelled and would rather pay £7 a month more to have BT than deal with them!”

Helpful Report

Posted 5 years ago

“broadband keeps dropping out was told to swich off all divices when it happens if that doesnt solve it it could be your nabours devices or electricl/magnetic activity in your area.joke or what.”

Helpful Report

Posted 5 years ago

“My broadband has never worked properly from the beginning”

Helpful Report

Posted 5 years ago

“appalling service been waiting 2 and half months for broadband for the engineer not to come out yesterday never rang me never buzzed the intercom when calling talk talk they kept saying 24 hours and didn't seem bothered absolute disgrace of a company and will be going to the ombudsman shortly to raise my issues as a new customer this is disgusting”

Helpful Report

Posted 5 years ago

“Unfortunate customer get into this contract on 9th of April, broadband connected on 23rd, drop signal. TV very primitive, very slow TV box. I want to leave the contract, but your letter says "early termination fee £144. There are plenty of reasons to leave. 1. Signal drops 2. TV slow to switch on 3. Not able to contact 4. Chat waiting time ridiculous 5. Each time I'D check, explaining my problem, frustrating I am a NHS front line worker, already me and my family have been going through a very stressful period. By chatting with your customer service team for last 3days I have got some additional. It's enough. If you all really want the early termination fee, if that's the way you all earn money for your company, please let me know.”

Helpful Report

Posted 5 years ago

“I had the slower speed wifi from them and it gave me around 10 mbs but would rarely drop out. I then upgraded to the super fast wifi. I get a whole 12mbs but it drops out so often it's awful. I rang and because I'm undergoing treatment for my lungs he kept calling me mister I said I'm the account holder and def a female he then asked me what medication was I on for my throat..... Most odd company. I never use the phone. I was told to plug it back in after I was told to remove the front of the BT socket. Strangely enough having information on the medication I take for my lungs or the removing of the front of the BT phone socket and plugging in the phone I never use my wifi drops out and has dropped off from an average 12 to a mean average of 5mbs. If only virgin could come to the town I live. talk talk I could not possibly recommend them”

Helpful Report

Posted 5 years ago

“My experience with talktalk My internet was active on 24th of April 2020. My contact was faster fibre with minimum 57mbps speed . From the first day i was getting maximum 37mbps speed. I have spoken to several talk talk technician via chat , for the next 5 days until 29th of April , finally i was told that my internet speed will be normal after 14 days as this is going to some optimisation period. On 8th of april still no improvement of speed , again i have chatted with more technician and finally i have been told on 12th of may that i don’t have the boost and my internet was limit maximum up-to 40 mbps. Thats why i am not getting not more than 37 mbps ( mystery solve ) . This is pathetic that i had to chat almost 3 weeks to find out that my broadband speed was limit to 40 mbps even though i order the superfast broadband. Anyway that technician added the boost on 12th of may , i was told it will be active within 24 hours ,on 13th of may again i called but was told by technical again will be solve in next 24 hours . So on 14th i chat with them again , this time was told my order is stuck so the technician suggested to cancelled my pending order and add a new one this way i will have the boost . But after cancelling the order the technician could not add the boost again so i was told to contact again tomorrow which is 15th of may 2020. Since 24th of april to 14th may i have spoken to at least 30 to 40 technician and i was very disappointed with the customer service, i strongly believe staff are not trained properly an that’s why customer like us is suffering and wasting our time with them . Horrible broadband company .”

Helpful Report

Posted 5 years ago

“Throttling and disconnecting my service. Customer service zero.very underhand tactics like freezing the app and unable to connect to them because they block you when trying to contact them . Basically the worst service had to contact them over 100 times in 6 months about them disconnecting my internet”

Helpful Report

Posted 5 years ago

“It has passed the transfer date and the router still hasn't arrived yet.”

Helpful Report

Posted 5 years ago

TalkTalk is rated 1.2 based on 1,580 reviews