TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,570 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I pay for superfast broadband and get a speed of 16 when only one device is on. Wifi is patchy throughout house with it dropping out constantly. You can't get through to a human on website, phone number, or in 'chat'. Disgusted, apalling and ridiculous. Would never recommend. Scammers. Only 6% recommending them tells you all you need to know.”

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Posted 5 years ago

“WORSE PROVIDER EVER!!!!!! Do not switch !!!!! The worse customer service skills, not worth it , in the end I cancelled and would rather pay £7 a month more to have BT than deal with them!”

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Posted 5 years ago

“broadband keeps dropping out was told to swich off all divices when it happens if that doesnt solve it it could be your nabours devices or electricl/magnetic activity in your area.joke or what.”

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Posted 5 years ago

“My broadband has never worked properly from the beginning”

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Posted 5 years ago

“appalling service been waiting 2 and half months for broadband for the engineer not to come out yesterday never rang me never buzzed the intercom when calling talk talk they kept saying 24 hours and didn't seem bothered absolute disgrace of a company and will be going to the ombudsman shortly to raise my issues as a new customer this is disgusting”

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Posted 5 years ago

“Unfortunate customer get into this contract on 9th of April, broadband connected on 23rd, drop signal. TV very primitive, very slow TV box. I want to leave the contract, but your letter says "early termination fee £144. There are plenty of reasons to leave. 1. Signal drops 2. TV slow to switch on 3. Not able to contact 4. Chat waiting time ridiculous 5. Each time I'D check, explaining my problem, frustrating I am a NHS front line worker, already me and my family have been going through a very stressful period. By chatting with your customer service team for last 3days I have got some additional. It's enough. If you all really want the early termination fee, if that's the way you all earn money for your company, please let me know.”

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Posted 5 years ago

“I had the slower speed wifi from them and it gave me around 10 mbs but would rarely drop out. I then upgraded to the super fast wifi. I get a whole 12mbs but it drops out so often it's awful. I rang and because I'm undergoing treatment for my lungs he kept calling me mister I said I'm the account holder and def a female he then asked me what medication was I on for my throat..... Most odd company. I never use the phone. I was told to plug it back in after I was told to remove the front of the BT socket. Strangely enough having information on the medication I take for my lungs or the removing of the front of the BT phone socket and plugging in the phone I never use my wifi drops out and has dropped off from an average 12 to a mean average of 5mbs. If only virgin could come to the town I live. talk talk I could not possibly recommend them”

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Posted 5 years ago

“My experience with talktalk My internet was active on 24th of April 2020. My contact was faster fibre with minimum 57mbps speed . From the first day i was getting maximum 37mbps speed. I have spoken to several talk talk technician via chat , for the next 5 days until 29th of April , finally i was told that my internet speed will be normal after 14 days as this is going to some optimisation period. On 8th of april still no improvement of speed , again i have chatted with more technician and finally i have been told on 12th of may that i don’t have the boost and my internet was limit maximum up-to 40 mbps. Thats why i am not getting not more than 37 mbps ( mystery solve ) . This is pathetic that i had to chat almost 3 weeks to find out that my broadband speed was limit to 40 mbps even though i order the superfast broadband. Anyway that technician added the boost on 12th of may , i was told it will be active within 24 hours ,on 13th of may again i called but was told by technical again will be solve in next 24 hours . So on 14th i chat with them again , this time was told my order is stuck so the technician suggested to cancelled my pending order and add a new one this way i will have the boost . But after cancelling the order the technician could not add the boost again so i was told to contact again tomorrow which is 15th of may 2020. Since 24th of april to 14th may i have spoken to at least 30 to 40 technician and i was very disappointed with the customer service, i strongly believe staff are not trained properly an that’s why customer like us is suffering and wasting our time with them . Horrible broadband company .”

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Posted 5 years ago

“Throttling and disconnecting my service. Customer service zero.very underhand tactics like freezing the app and unable to connect to them because they block you when trying to contact them . Basically the worst service had to contact them over 100 times in 6 months about them disconnecting my internet”

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Posted 5 years ago

“It has passed the transfer date and the router still hasn't arrived yet.”

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Posted 5 years ago

“Every singe week some issues with connection. Don’t waste your money”

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Posted 5 years ago

“I was due to leave Talktalk on the 7 4 20 and join Plusnet everything was set up new router in place for a quick changeover alas Plusnet could not get the landline from TT so after a week of trying they gave up so Vodafone was my next port of call same scenario so I called TT and asked why my land line was not being released they assured me it was not but if i stayed with them they would sort it out so after a month without a land line and 3 visits from OpenReach engineers my landline was repaired my very slow broadband was back and apprentley a new contract was in place that I have to pay a release charge to get out of on my numerous calls to TT they mentioned compensation more than ten times When I try to log into my account I am informed that my e mail or password are incorrect its so frustrating”

Helpful Report

Posted 5 years ago

“Have been trying since the 25 Apr 2020 to talk to someone on the Talktalk app Need to contact us, Chat to us with no success, Only time someone says they are available have switch off due to boredom in waiting. Today 02 May 2020 I been on the app for 2 hours and nothing. Phone lines are disconnected”

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Posted 5 years ago

“My elderly and widowed mother has been with talk talk for several years. She has a phone and broadband package with them. During the COVID crisis, housebound, she has needed to rely on online provision and needed a new router. I called on her behalf last Saturday - exactly one week ago to be told that the number I had called was only for people who wished to move to talk talk. I was given another number for people already with talk talk who needed help. I called it but it was only operational on weekdays, so I called the following Monday. A recorded message said they were having to help vulnerable customers and therefore couldn’t process my request. My sister has tried emailing over a week ago and participated in online talk talk community help - but again, no response so far. Yesterday, I called BT who said government guidelines now say no transfer is possible as all efforts should be directed to helping vulnerable customers. Therefore, had we been with them, they would immediately have been able to supply another router. Talk talk - you’re a despicable, dirty company - without ethics or care, once you have got a customer, your interest in them stops.”

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Posted 5 years ago

“I signed up with talktalk broadband and tv, against my friends telling me not to. I received the hub and tv box together after my broadband went live. Set up the broadband and no problems, opened the set top box and found the box, cables and instructions, but no remote control. I tried to get in touch with talktalk to tell them about the problem, every avenue I went down was cut off, this was over 2 days. The one auto reply decided I needed a line test, so that took for ever. I eventually got a reply through trust pilot reviews, one part was the usual dribble which had nothing to do with what I had written, the next part said to go through twitter. I have been leaving messages for 3 days and still waiting. I had to buy a logitech harmony remote so i could ste it up to use the box. When I got the message saying my tv service was live I tried again to get in touch, but still nothing. If you value your sanity and avoid banging your head against a wall don't go with talktalk. I really wish I had listened, but I thought no one could be worse than BT. I am wrong, BT are above talktalk. Rename crapcrap...”

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Posted 5 years ago

“I’ve only given one star because I had too, if I could put zero then I would! TalkTalk have very poor customer service! They are quick to take an upfront fee when you’re a new customer but suddenly cancel your order and then decline your request for a refund. It took me emailing the CEO to get that sorted out. It seems they’re using the current pandemic as an excuse to treat their new and existing customers badly and not respond to complaints. It is impossible to contact them at the moment as none of their phone lines are open and you could be waiting in a queue to connect to the online chat for hours. It has taken a month to get my issue sorted out which is a ridiculous amount of time as all I needed was a refund.”

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Posted 5 years ago

“The worst broadband /telephone company I've ever dealt with. Disconnected me when I told them not too . Charged me for a service they weren't providing. Then charged me for cancelling my direct debit which I cancelled because they cut off my telephone and broadband. Sent in excess of 6 emails no reply to any from talk talk. Cant even cancel my account for poor service because they have nobody to take the complaints from me. Be warned they are attrocious.”

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Posted 5 years ago

“I have been Talk talk customer for few years and it was one of the stupidest thing I have ever done. Talk talk broadband is the worst service ever. If you do speed check and find out the slowest ever broadband, you contact them. They pretend to be helpful by sending an engineer within few days to your place, but actually it is a charged service. You will be billed for up to hundreds. When I tried to stop the service after finishing my contract, it took me several phone calls. They took advantage of the COVID pandemic by stopping the cancellation service all together. I could not find any way to cancel my contract as all I had is automatic message. There was no online option for cancellation. When I attempted to email them, what I received is automatic reply. I eventually wrote to CEO office for complaint. Despite the agreement from the conversation of CEO office to cancel my contract which is apparently my customer right, I continue to receive billing for the service I do not agree to carry on. Why such company is still allowed to operate in UK? There are too many complaints and customer right violation. It is one of the most disgraced companies i have ever dealt with. Please avoid by all means.”

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Posted 5 years ago

“Absolutely appalling company to deal with! I had an account with this company for a few years. During that time they billed me for services that I didn't request and this took an age to sort out but this was nothing compared to the problems I had when I tried to cancel the account when I moved premises. It took several phone calls and emails and more than a month to get this done. I Then received an additional bill covering the time I wasted trying to shut down my account that would have been invalid had they acted correctly. When I called and emailed to question this they once again reverted to ignorant/awkward mode and answered my queries with completely irrelevant answers. Although technically the service was adequate - BEWARE This company make it incredibly time consuming and difficult to part company with and they charge YOU for the time that they waste doing so. There are plenty of providers out there, you can do a lot better than this crowd.”

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Posted 5 years ago

“KEEP AWAY FROM TALK TALK”

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Posted 5 years ago

TalkTalk is rated 1.2 based on 1,570 reviews