Name: TalkTalk
Rating: 1.19

“Have been a talktalk customer for over 10 years. Have been happy with the m being our ISP but just got to watch them raising bills when contract is over. This time they nearly doubled in price to over £50 a month so I want to change to sky for half they price. Talktalk won't let you go very easily. Wasted 5hrs trying to change but TT won't help. Long queues to talk to someone. Sky really helpful but TT not letting me become a sky customer. Don't let TT get the hooks into you.”

Helpful Report

Posted 5 years ago

“It is nothing but a scam company. Lowest of the low Terrible service and really low quality. They are trying to fix my new connection/new contract for 3 weeks and it was suppose to go live on the 01/07/20 and after 7 days when it’s not fixed, every time you call the helpline or customer service, they cut your call down. There’s no help from them, and TalkTalk doing everything they possibly can to avoid the call or to fix their problem. Feels just like scam.”

Helpful Report

Posted 5 years ago

“they are lucky to get 1 star - couldn't leave this blank! so: wanted cheaper provider and set up with Talk Talk at the beginning of May for 'go ive date of 23.05.20. Engineer did not turn up and following what seemed like endless calls to call centre that could not give any explanation and constantly dropping my calls because of this, I spoke to someone who advised it was because the fibre optic was not actually available in my area. it was agreed that I would settle for the faster fibre and was advised the new router would be sent in the post for new live date of 23 June ... this did not happen either!! (I even got advised on line by a TalkTalk advisor that they had no info on my account and that I was not the only customer to be making this kind of complaint!) - another round of emails and calls ended yesterday (02.07.20) advising this was because there are limited slots for fast fibre and none were available for me. I raised a complaint and did get an apology from the manager who called me who also advised lessons would be learned (ie that customers should be informed at the outset if there is not a service to deliver - they should not ignore customers chasing up a failed set up because they are (I think) hanging on to them waiting for a 'slot' to become available. I asked constantly to be advised so that I knew what to do going forward. My previous provider was notified and as a result was charging premium price for broadband service and tv part of package dropped, while waiting for TalkTalk to take it over). I purchased a Echo Dot as part of the package deal was 1 year free Amazon Prime and a tv pause/record box in anticipation of starting new account with TalkTalk. It has been x2 months of frustrated inconvenience and a costly one at that. I now have the aggravation of starting all over again ... or go back to my current provider to try to make a deal and get my package deal back at a better price and better speed for the wifi (as previously was). I WOULD DEFINITELY NOT RECOMMEND TALKTALK TO ANYONE CONSIDERING CUTTING COSTS ON THEIR BROADBAND SERVICE ... THEY HAVE MUCH TO LEARN ABOUT CUSTOMER CARE AND PROVIDING A PROFESSIONAL, QUALITY SERVICE.”

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Posted 5 years ago

“I dont know why it took me so long. After 25 years I am leaving due to their abysmal customer service and broadband which is much slower than I am paying for. Even though I have already left Talktalk still insists on one months notice and I am not happy with that since I was not getting the service as described and not compensated. Right now I am still paying them and using my new suppliers service. You are currently unable to speak to customer services as they have obviously reduced their support team. Why? You also cannot communicate via their chat app as it fails, and I would have quit much sooner if I could have. Finally I had to put in a formal complaint before anyone responded. Too little too late. To add insult I have just been cut off from speaking to the team who I was passed to, to offer me compenstation.”

Helpful Report

Posted 5 years ago

“A V O I D - A V O I D - A V O I D at all cost avoid to contract TalkTalk > > > Absolutely impossible to solve a problem with TalkTalk, they are not listening to a loyal customer for 11 years, they have admitted their mistakeS after talking to various agents in 4 different countries and even after I have reached the CEO's Office but still not getting the answers or wave the charges I was promised or anywhere what I'm looking for. My bill was doubled in 2018 because of my contract has expired with no warning from TalkTalk that, I have to renew the contract with a new tariff rather than warning us, they have doubled the amount they charging us. After several phone calls in March 2020 to finally we have had someone (very professional and helpful) listening to our complaints, but we were not happy with the outcome from the final conversation we had, the agent has agreed that, we should get further in our complaint, and advised that her supervisor will get in touch with us within 3 working days. We have heard nothing for a few days, then we have tried to call TalkTalk several times but the Covid19 shut down any kind of communication as were no one on the other end even to answer the calls. We have received a letter at the 1st June, that I need to get in touch with TalkTalk otherwise they will consider the complaint closed, they have provided us with a phone number for the complaint's and we have made several attempts to get an answer from someone at the complaint department, finally we had to call someone from the customer service in India and they have provided us with the CEO office's phone number... Still after suffering to get through, they have assigned someone to our case, then they have advised us that person on annual leave but they didn't relies at the time, then they have called us back to say that, hey need to look at the complaint and detailed notes, then they have decided to cancel what they have promised us in March... If I could give them zero I would, avoid like the plague. they make it as hard as possible to cancel your agreement, can never get hold of them, but they soon get hold of you when they want some money, cancelled my agreement in January, and they are still sending double monthly bills in June. Angry does not come close to it. Very sad, frustrated and unhappy customer.”

Helpful Report

Posted 5 years ago

“Have been with TalkTalk many years despite constant issues which I have (stupidly) put up with. My loyalty has not been rewarded however and I have recently realised I have been paying nearly twice as much as the advertised price for the same package. Not only that, but the internet has been intermittent for days so I am now essentially paying £40 per month for 0mbps increasing to old broadband speed at best. Switching ASAP - should have done it years ago. Please reconsider if thinking about switching to TalkTalk - no ISP is perfect but TalkTalk are one of the worst”

Helpful Report

Posted 5 years ago

“I changed ISP provider to Virgin Media on 16-01-2020 but I was told I had to have a new number. I therefore phoned TalkTalk and was subsequently told by their operator that this was due to Virgin media failing to cancel my account with them despite being unable to use it because of the change in number and change of router. I tried unsuccessfully to cancel my TalkTalk account. I continued receiving bills, so again I phoned and cancelled and asked for email confirmation. Neither happened but I did receive a verbal apology for the first (or second) cancellation not going through. I have emailed once, used their chat line and written twice but still getting monthly bills with additions for non-payment. I might be tempted to pay for six months non-use if only they would stop the contract.”

Helpful Report

Posted 5 years ago

“Terrible customer service and actual service. You’re customer service workers need to understand people and accept”

Helpful Report

Posted 5 years ago

“I paid for fibre optic broadband for about 16 months. They evidently did not connect me to the system. I foolishly assumed they had kept their side of the bargain. They hadn't. When I found out and asked for a refund they, to all intents and purposes blamed me for not letting them know earlier. The compensation I was given was an insult. Now, after over 10 years with them, I am leaving, all of a sudden they offer me a deal less than 50% of what I have been paying for over a year. They have sent me a final bill for over £90, including for disconnection. They have not clearly explained how they arrived at this total. I will not pay it until I am satisfied it is justified. I looked on a number of customer satisfaction sites and was amazed to see one averaged as high as 2.9. Well above what I would give. Looking at the review below it appears the service talktalk.co give might deteriorate with the customer's age. (I am 84 years old!). PS I will save the above bill within about four months of leaving them. If I were you I'd shop around before signing on with them!”

Helpful Report

Posted 5 years ago

“made it very difficult to get a refund”

Helpful Report

Posted 5 years ago

“I am writing this on behalf of my aged inlaws aged 92 and 89 respectively. For years talktalk have delivered around 1.5mb/s on a contract that boasted 25 + MB/s.They have charged them a fortune for virtually zero in return. As my inlaws are not tech savvy they have remained on the same contract from the outset. According to Taltalk all old contracts should have been removed and placed onto a new better deal of £30 pm as from March this year. Not so my inlaws, they have continued to milk this for all its worth. Fortunately we have now intervened and are moving to BT who are guaranteeing at least 18MB/S of broadband for a fraction of the cost. Don't go anywhere near talk talk cause "talking" is the only thing they are good at.”

Helpful Report

Posted 5 years ago

“THIS IS MY FOURTH DISAGREMENT WITH TALK TALK.I HAVE A NEW T.V MY TALK TALK BOX IS A FEW MONTHS OLD. I HAVE TRIED 4 DAYS TO CONNECT UP. I GET A PICTURE THEN A NO SIGNAL THE T.V GOES OFF AFTER FOUR MINUTES.THE HELP LINE PEOPLE AFTER 3 AND A HALF HOURS IN 4 DAYS ARE A JOKE.I AM VERY KNOLIGABLE ABOUT THESE THINGS AND ASKED FOR A NEW BOX .THEY SAID NO BUT WOULD SELL ME ONE.THEY WOULD RATHER A CANCELED ALL MY SUBSCRIPTIONS THAN SEND ME A REPLACEMENT.I HATE TALK TALK AND WOUL LEAVE NOW BUT I AM UNDER DAMN CONTRACT.STAY CLEAR PEOPLE YOU WILL HAVE NOTHING BUT AGRO FROM THIIS SO CALLED COMPANY REALLY BAD .I AM NOW ATING FOR A BOX FROM E BAY I HATE THIIS COMPAANY”

Helpful Report

Posted 5 years ago

“I rang up to cancel with them as the wifi is sporadic and the download speed is appaling. The day we cancelled with them, our internet "coincidentally" went down so I rang them. This call was 2 hours long and I spoke to 5 different people and got hung up on while on hold just for the laughs. Finally got a new router sent out which I didn't think was the problem anyway. I asked to complain about the customer service but I got cut off again. Lovely stuff After another call I was told a supervisor would call within 72 hours, obviously I didn't think they would and obviously they didn't. Router comes and fantastic news, it doesnt work! Calls up again After an hour and speaking to just the two people this time, I was on hold while they ran some checks and I was hung up on again. Another phone call 45 minutes in and I was told by some rude woman who continuously interrupts me and says she can either send a third router out for some reason. I said no. If we're all keeping count, she wants me to own 3 routers because the first mysteriously became too old the day we cancelled our deal and the second "brand new" router is faulty. Baring in mind I leave them in 20 days so gotta send these heaps of scrap back. She said there is nothing more they can do. Plot twist! So that's it then. The end of the story. Absolutely nothing more can be done, they are just out of ideas. Exhausted. Plan A didn't work and they have no more tricks. So now I have 20 days until a proper provider arrives. Until then... no internet for me Bonus feature - if you move house then your contract is automatically renewed from the beginning again so you could end up with another 2 years with them just for moving house. They sneak that one in fine print. Got done on that one too. So to be honest TalkTalk have consistently ruined my life and will continue to do so for another 20 days and 10 hours 54 minutes. Petty petty company! Avoid! Almost forgot this nugget The rude bigfoot sounding shrekalite said as it shows on her computer the home has internet then nothing more can be done. Just calling me liar as a little cherry on the cake.”

Helpful Report

Posted 5 years ago

“I like to give talk talk no stars for the misery that they caused me and my wife. The only I can say to everyone reading this. If you have disputed with them please, please use resolver as they were the only people that sorted out our what was a small thing like cancelling within the 2 week period that they offered. To lies upon lies from they’re customer service, never had we had to deal with corrupt bunch of morons in my life!! For god sake people stay away if you know was good for you.”

Helpful Report

Posted 5 years ago

“Very bad Internet service, I paid for 18 months for fast fibre and was much more low than what should be, was impossible even watch YouTube. I called them for ask a compensation and they just delay and ask me to see for one month more... In the end I was continuing pay the same amount. Finally my contract is finished with them, i moved to another company, Talktalk send me the letter that "they're very sad that I'm leaving" only I have to pay 0.56 cent. Today i got a email where they say that my bill is due on 23 June I have to pay 33.83£. Really think properly before to make a contract with them. Is a hell and a NON-EXISTENCE customer service.”

Helpful Report

Posted 5 years ago

“Very bad Internet service, I paid for 18 months for fast fibre and was much more low than what should be, was impossible even watch YouTube. I called them for ask a compensation and they just delay and ask me to see for one month more... In the end I was continuing pay the same amount. Finally my contract is finished with them, i moved to another company, Talktalk send me the letter that "they're very sad that I'm leaving" only I have to pay 0.56 cent. Today i got a email where they say that my bill is due on 23 June I have to pay 33.83£. Really think properly before to make a contract with them. Is a hell and a NON-EXISTENCE customer service.”

Helpful Report

Posted 5 years ago

“Terrible customer service. Badly trained staff. Breaching GDPR. Better to go with someone else.”

Helpful Report

Posted 5 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text BRYAN GB For companies Review of TalkTalk BRYAN 10 reviews 1 star: Bad 2 hours ago Fob you off. I went with TalkTalk for broadband and TV. Got both items but for reasons beyond me there isn't a remote control with the TV box, I've had 2 and neither had a remote. Over a week later I received a remote, but the aerial loop through (aerial in connection and aerial out connection) doesn't do anything. The TV box is so slow, you can press Netflix on the screen, go make a cuppa, come back and it's almost ready. The UI is awful and also really slow to react, really so frustrating. I prefer my TV's UI so when I want to switch to my TV, the loop through should do this, but it doesn't, I have to take the 2 aerial connections unplug from the box and connect them together to use the TV. The reason I have the TV box is for "fox" and few other channels. So I told talktalk and eventually sent another box, but no difference. I tried other aerial cables, even another TV but no difference. I told them again, they said it's not the box and they will send an engineer. After a while they wrote back saying they can't send an engineer because the COVID 19 is a high risk in my area. I know that I am in one of the lowest risk areas in the UK, one of the island of Scotland. I replied and told them this and why would they say something that is so untrue. They replied saying they can't get an engineer till August at the earliest. I asked again why did they use the COVID 19 as an excuse, they said we will try and get this sorted as soon as we can, they refuse to explain so looks like they use COVID 19 as a cover for the really poor service. I asked them to stop the TV service but no. I know this times are bad, and engineers shouldn't be going into houses, but to say things that are not true is so bad...”

Helpful Report

Posted 5 years ago

“My name is Melek, I am 89 years old. I would like everyone to know that Talk Talk is stealing my money from me. For the past 3 months I have has next to zero service on my phone line and my Internet is getting speeds of 2 mbs and it also cuts off every two mins. I have contacted them numerous times and they say they will call back but they don't. They say call the technical team but everyday I wait 2 hours or more to speak to someone but then I have to give up. I'm tired and weak. I have given them so much money and I don't get a service I pay for. They stole from me before after I was lied to about the service I would get which they apologised for (Talk Talks recorded phone lines can confirm this). If anyone can help I would appreciate it.”

Helpful Report

Posted 5 years ago

“lack of communication been waiting over a year for change of ownership of the account after filling out multiple forms. extra charges without being warned.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews