TalkTalk Reviews

Name: TalkTalk
Rating: 1.18

1.2 Rating 1,597 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,597 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. Avoid at all cost. 3 years ago my internet stopped working and I called these guys every single day. The most frustrating experience of my life, they can hardly speak or understand English. All customer advisers are incompetent and useless. I even cried of frustration. Long story short, I stayed 3 months without internet, they would promise that someone from open reach would come the next day to fix the problem with the line and no one came for 2 weeks. Actually no one came at all. not even a call to follow up with my complaint. when I asked for time off work, and I was at home, still no one turned up. Called these people again, and they said that someone came when I didn't hear a knock on the door. It would have been impossible for me to miss it. I cancelled my DD with them 1 month before my contract ended and changed to a better internet provider, and only last week I've received a letter from them seeking legal advice when I raised so many complaints and no one came back to me. I called the company the case has been sent to and they could not be more unhelpful. Worst experience ever and I hope this company goes bankrupt. Their internet speed isn't even that great. Avoid people”

Helpful Report

Posted 5 years ago

“I will not expand on why I have tried to give zero stars, the reasons are already posted on here many times. If you’re considering Talktalk, before you sign up, try to contact them by email, or phone, but give yourself at least half an hour before you make progress, and don’t expect much progress.”

Helpful Report

Posted 5 years ago

“God awful company had issues from day one. Latest is reported a complaint on 8th of July and it has still not be resolved spent two hours twenty minutes on the phone to them today most of which I was on hold for and still got nowhere. Do not sign up to them avoid like the Covid-19 for if you do sign up you will regret from day one. World’s worst company.”

Helpful Report

Posted 5 years ago

“Everything went wrong in June 2020. Internet dropping out. Tried many excersises as advised by Tech Services. No improvement. They booked an engineer to call on a certain date and they did not turn up. And at another date shortly after the failed call I was advised by Text that I missed the call of the engineer, I checked again on my CCTV and found that no engineer called on that day or on the date of the original booked date. I complained to customer services and I think they said that they would sort it. I was eventually charged for £30 for "not being available on the second visit" for which no-one came. I am going to see if I can complain straight to of-com. At a time up to this theft by talktalk I would have recommended them to others, but not now. I also have my suspicions about openreach not maintaining their equipment or not giving proper feedback to talktalk. So I advise people to keep away from talktalk for their own well being, Oh! maybe it is all Covid 19's fault”

Helpful Report

Posted 5 years ago

“Just a horrible, horrible company. I cancelled our internet using Facebook message on the 14th of June, I gave all the required information. Name, address, account number and phone number. Talk talk came back and insisted I have not passed security and kept sending me a link to login into some portal even though I told them repeatedly that I had forgotten my login details. They then hounded my wife so much by text that she became quite upset, I explained this to talk talk but they did not care they just sent a FINAL DEMAND message which has now upset my wife even more. This company is money grabbing and ruthless, they are only interested in one thing - money. Just avoid them please.”

Helpful Report

Posted 5 years ago

“I had to put one star as 0 stars was not an option! Internet utterly unreliable, drops out during online meetings, when streaming tv programmes - endlessly buffers & won’t reconnect. They have charged me for films that I haven’t purchased! Not a one-off but 3 times! Trying to get the money back for these took hours, only to be charged again! Customer service is woeful - rude, ignorant, insulting and unhelpful. After several months of trying to resolve this I am trying to leave but they want to charge a breakage fee! Disgraceful service both technically and customer service,wish I’d read these reviews first! Do not touch them with a barge pole!”

Helpful Report

Posted 5 years ago

“I wish i could give 0 stars, Here's a story for you. We were with Bt but moved house. Bt unfortunately messed everything up so we decided to switch from Bt to Talk talk, What a mistake that was, turns out that Bt was the least of our troubles. After initially speaking to talk talk it was explained that although our new house had a phone line, there was no master socket and one needed fitting. All good and a engineer will be with us on the 30th the day it all goes live. Turns out this was complete b*llocks, and this is where all the lies started. Firstly in 2 seperate conversations on the 30th we was told that an engineer will be with us as soon as the account goes live, turns out this was about as true as prince andrews trip to pizza express, and no engineer turned up. Morning of the 31st we call up to see what happened. They apparently couldn't activate the line due to no dial tone and therefore couldn't activate our account or line till an engineer comes out to install the master socket. The same master socket we were told could not be fitted till line was activated. Now i'm no genius but that leaves us in a bit of a conundurm, a weird twilight zone with no internet available. Maybe bearable if my 11 year old step son wasn't a fortnite obsessed kid who is probably going to hold this against his mother and me in his upcoming teenage years which results in years of rebeliousness and our impending doom. Anyway.. I decided that may be talk talk wasn't for me, I called them up on friday after work to explain that they were rather unhelpful and the lies didn't help, so therefore i would like to cancel. That's where "kevin" if that's his real name informed me that i can't cancel as my account is not active yet, Now i suspect that kevin wasn't expecting me to send him round in circles looking for the standard answers on the sheet in front of him. But to say i confused the poor lad is an understatement. He eventually gave me a number for the Joining support team. Who i eventually got through to and cancelled my account and should receive an email in 24 hours. Guess what? No email received. Skip to today the 3rd August, I get a phone call from my partner to inform me that openreach are here to fit the master socket. Well well well, talk talk seems you trying to tempt me to stay, unfortunately for you this isn't 3pm in a nightclub and i haven't just done 5 shots of tequila. I will be attemting to cancel what feels like an illicit affair again tonight and hopefully will make some progress.”

Helpful Report

Posted 5 years ago

“Dear All I would like to share my experience with TalkTalk . After a long time with my previous internet provider i decided to switch, which as it turns out was a very bad idea (at least with choosing this company). I did apply online on the 19th of June and being informed that i will go live with TalkTalk on the 6th of July which obviously never happen , not only didn't have the service i wasn't even had the router by that time . Considering the situation of Covid-19 i was patient and wait but after two days my previous provider stop the services leading me with nothing . After waiting 2 hours i was lucky to have a response from someone on the online chat and being told that on the 8th (two days after they haven't even post the router ). Previous week i called and ask to cancel my order as they failed completely of their promises and i was informed that i cannot do that because as they said they send me another router believing my first one was faulty , i was advice to wait another 3-5 working days , 9 days had gone and nothing is been delivered , so as i clearly see that the are fooling me i call them again asking for the cancellation of my order ending up the person on the phone hang up to me as soon as i told them that i will send my lawyer As i would not like to make my story massive i will take you straight to today been 3 and a half weeks with no internet in my household and every time i contact TalkTalk in any way (online chat, phone, email ) the only reply i get is that i have to wait 3-5 days more and that they are really sorry ! In conclusion the customer service is beneath zero , help support poor and Management team absent !”

Helpful Report

Posted 5 years ago

“I would prefer to cut my wrists than use this useless company. A complete waste if time and the worst customer service possible! Avoid at all costs.”

Helpful Report

Posted 5 years ago

“The customer service is the worse in the UK Without a doubt. Prices are higher than any other provider! Internet connection is just fine but not as good as other providers.”

Helpful Report

Posted 5 years ago

“Signed up online. After that, just a time consuming catalogue of errors. I have lost count of the number of people I have talked to or messages I have sent. They gave me a date when I was supposed to go live but with 4 days to go, nothing. Now we are without a service for 16 days and still no response. The people I have spoken to promise to get back but either need to refer to another Manager, or do not get back at all. Complained through Resolver and getting close to taking matters further. On the first call I had to repeat my details about 8 times. The worst service in all my years. Shocking.”

Helpful Report

Posted 5 years ago

“Very bad customer service tried to talk to manager for past five weeks but never had received a call from any of the manager West more than nine hours on the phone over 4 session.”

Helpful Report

Posted 5 years ago

“Disgraceful business practices, not complying with their contracts or trying to correct matters.”

Helpful Report

Posted 5 years ago

“Sad to think but at one time I have had multiple phone accounts with talktalk which I used in all my rental properties, I am presently down to my last account which is at my home, which expires this Aug 5th 2020 when I will be running for the door. Boy this Company that started out so well has progressively gone downhill fast in the last 5yrs, I remember when it used to offer a 24hr 7/7 Service, they have sinced dropped that ball and I remember when they used to answer via a GB Call Centre' then they decided to rent a voice from Asia. Walk away, there are lots of providers all baying for your Business. Why am I convinced this Review is worth only 1 star, well for months I have put up with either no internet or a 3Mb download speed with more drop outs than you could count, they would do better with 2 tin cans and some string, time for change. Mr Spence Eng”

Helpful Report

Posted 5 years ago

“Cea mai slaba companie,cand ai nevoie nu exista internet si nu este acoperire nici macar in 10m patrati”

Helpful Report

Posted 5 years ago

“These people are unbelievably incompetent and arrogant. After we cancelled our contract with them, within the cooling-off period, they put a "cease" on the line they hadn't even connected to us for the next three weeks, preventing our new provider from taking it over. They refused to remove this and when I complained they told me to contact our previous provider, which we do not have as we just moved into this flat. I am disgusted with the appalling level of service provided by this company and wouldn't recommend them to anyone, even if they paid me. it looks like I am going to have to pay to have a new line installed and then make a claim against them for their unreasonable behaviour through CISAS. They are a nightmare.”

Helpful Report

Posted 5 years ago

“Talk Talk was supposed to take over our line on the 6th of July. It went horribly wrong from the start. An engineer came and set up the router but our phone line isn't working. So, basically, we have been without a working phone line since Monday. We are a Pharmacy business and it's important that our Patients and Doctors should be able to get in touch with us. But in spite of repeated calls to their call centre, we are getting only empty promises and no solution. It's Thursday evening now.”

Helpful Report

Posted 5 years ago

“Have been a talktalk customer for over 10 years. Have been happy with the m being our ISP but just got to watch them raising bills when contract is over. This time they nearly doubled in price to over £50 a month so I want to change to sky for half they price. Talktalk won't let you go very easily. Wasted 5hrs trying to change but TT won't help. Long queues to talk to someone. Sky really helpful but TT not letting me become a sky customer. Don't let TT get the hooks into you.”

Helpful Report

Posted 5 years ago

“It is nothing but a scam company. Lowest of the low Terrible service and really low quality. They are trying to fix my new connection/new contract for 3 weeks and it was suppose to go live on the 01/07/20 and after 7 days when it’s not fixed, every time you call the helpline or customer service, they cut your call down. There’s no help from them, and TalkTalk doing everything they possibly can to avoid the call or to fix their problem. Feels just like scam.”

Helpful Report

Posted 5 years ago

“they are lucky to get 1 star - couldn't leave this blank! so: wanted cheaper provider and set up with Talk Talk at the beginning of May for 'go ive date of 23.05.20. Engineer did not turn up and following what seemed like endless calls to call centre that could not give any explanation and constantly dropping my calls because of this, I spoke to someone who advised it was because the fibre optic was not actually available in my area. it was agreed that I would settle for the faster fibre and was advised the new router would be sent in the post for new live date of 23 June ... this did not happen either!! (I even got advised on line by a TalkTalk advisor that they had no info on my account and that I was not the only customer to be making this kind of complaint!) - another round of emails and calls ended yesterday (02.07.20) advising this was because there are limited slots for fast fibre and none were available for me. I raised a complaint and did get an apology from the manager who called me who also advised lessons would be learned (ie that customers should be informed at the outset if there is not a service to deliver - they should not ignore customers chasing up a failed set up because they are (I think) hanging on to them waiting for a 'slot' to become available. I asked constantly to be advised so that I knew what to do going forward. My previous provider was notified and as a result was charging premium price for broadband service and tv part of package dropped, while waiting for TalkTalk to take it over). I purchased a Echo Dot as part of the package deal was 1 year free Amazon Prime and a tv pause/record box in anticipation of starting new account with TalkTalk. It has been x2 months of frustrated inconvenience and a costly one at that. I now have the aggravation of starting all over again ... or go back to my current provider to try to make a deal and get my package deal back at a better price and better speed for the wifi (as previously was). I WOULD DEFINITELY NOT RECOMMEND TALKTALK TO ANYONE CONSIDERING CUTTING COSTS ON THEIR BROADBAND SERVICE ... THEY HAVE MUCH TO LEARN ABOUT CUSTOMER CARE AND PROVIDING A PROFESSIONAL, QUALITY SERVICE.”

Helpful Report

Posted 5 years ago

TalkTalk is rated 1.2 based on 1,597 reviews