TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,570 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“worst company ever in terms of customer service, bills, prices and broadband network service. never ever will I recommend or use again.”

Helpful Report

Posted 5 years ago

“Talk talk are the worse company to date. They lie, and the customer service is shocking. For weeks, day after day I had to call them and no one understood England, I was put through to 5 different people each time, I was on my phone for hours up to 3 hours a night trying to get information, internet to work. They toke my money for 4 months and I never had internet. They sent out 5 engineers, two never turned up, I toke time off work for this, the others couldn’t get talk talk to understand what they where doing wrong. They charged me so much money for nothing. They should be ashamed of themselves, customer service are rude and don’t speak much English. Don’t trust them”

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Posted 5 years ago

“Terrible service Terrible customer service An alround terrible experience”

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Posted 5 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text David Pouton GB For companies Your review counts! You reviewed TalkTalk David Pouton David Pouton 3 reviews 1 star: Bad Just now DO NOT SIGN UP.... TALKTALK I'd suggest anyone who wants broadband and a decent service to stay away you will get nothing but brickwalls in your way, I am still fighting with talktalk for compensation which for those who don't know majority of broadband services offered these company have signed up for a AUTOMATIC COMPENSATION SCHEME which means if you are receiving less or no broadband speed that you sifned up for your entitled to £8per day, TALKTALK won't tell you this, you ask TALKTALK for compensation they change the conversation, TALKTALK advisors are overseas and this is just another hurdle trying to get information, with regards to INFORMATION you will get told one thing and then ve told another from someobe else. All in all I've now had to request a DEADLOCK LETTER, MY COMPLAINT TO BE FORWARDED TO THE CEO, I also need to wait 4 more weeks to open a complaint to a independent company cifas or someone like this as I DINT TRUST TALKTALK, and feel its the only way to get closure, BEWARE STAY AWAY, it's still on going as I write this, the complaint was opened 24/7/2019, problem still not rectified, I am drained, I have No energy now and this is probably there tactics, I've also found out you can ask or request to speak a ENGLISH ADVISOR, IN ENGLAND and I suggest do it, but first things first just DONT SIGN UP, SIMPLE you only get what you pay for.”

Helpful Report

Posted 5 years ago

“Dreadful customer service Appalling, literally I feel my frustrations and anger rise as I’m speaking to their teams! Totally scripted responses! TREAT CUSTOMERS AS PEOPLE NOT NUMBERS!!!!!!!”

Helpful Report

Posted 5 years ago

“Called so many times about slow internet, most of the times as low as 500kbs... the staff are so rude, sell you empty promises and treat you like pure pure dirt. We have asked to leave after months of calling them.now they say we have to pay a penalty few... apparently we have only called once... clearly someone is not doing their job. They were so rude to my wife and they treat you like some peice of pure filth. No common sense at all. This is below 3rd world customer service. Absolutely horrible. My advice, stay away... as far as you can. This company needs to dissapear.”

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Posted 5 years ago

“Disgrace of a company!”

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Posted 5 years ago

“waited 6 weeks for re-connection after moving . Told 4 times they have a problem with connection, then told that they could not find my account ,even though I had been with them for over 10 years!! .Then to top it all off they told me that I hadn't paid my bill,as they couldn't access my bank account ? Really when you say you have lost my account ? Called over 12 times trying to resolve and in the end , told them I no longer wanted to be with them and closed my direct debit down Good firms can go bad , especially when they are in the wrong Used all three methods to contact them”

Helpful Report

Posted 5 years ago

“miss sold a product cos they lied to me at first now i have money taken out of my account without understanding why there re scammers”

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Posted 5 years ago

“Miss sold me a product no connection . Didnt resolve my complaints . I refuse to pay the whole bill due to the peoblems i have had offered to pay half but they stil wont waiver this . Customer service ?? What customer service . Do not go with them . Its a joke”

Helpful Report

Posted 5 years ago

“Customer service/ satisfaction totally nonexistent. Staff incompetence (lost online payments, money sent to wrong account, days to track it down) No agent accountability. Take my advice as someone who has been with these clowns for many years that they do not place any importance on how long you have been with them. They do not care if the service they provide is not coming up to standard just as long as they get your money every month. Without a shadow of a doubt this is THE worst customer service I’ve ever come across. STAY WELL AWAY!”

Helpful Report

Posted 5 years ago

“Horrible company. Very rude call centre staff that just want to talk over you all the time. Not interested in what the customer wants, just as long as they've secured another contract. It will be my last time!.”

Helpful Report

Posted 5 years ago

“Absolute scammers. I attempted to cancel my contract at the end of my term and have since been passed around for 6 weeks with intentionally misleading, lengthy phone calls and online chats with clueless and at times incredibly rude staff. Not only did I cancel my contract in advance, in early JUNE, I will now continue to pay for a property I no longer occupy until the end of AUGUST. Please dont waste your time and energy on this bunch of money-grabbing soulless idiots.”

Helpful Report

Posted 5 years ago

“The worst customer service I have ever received they have no clue what they are talking about and each person you talk to tells you a different answer, I can't access my emails and they told me I had to contact BT - seriously. Do yourself a big favour and pick another provider.”

Helpful Report

Posted 6 years ago

“Most worse internet ever really AVOID! The supporters there has such a low brain most of them has such a bad accent had it really very difficult to understand them. Internet keeps braking down every few days and when we call we don't get any support they just don't know anything . The only thing they do is a speed check that shows its all fine !!! While there is no internet at all. And then they say will have to book an engineer and there maby cost charge for it! Get lost never had such a redicluse internet provider before with such low brain cowboys working there with 0 star support and totally no experience. Never again so happy we have canceld only 10 days to go ...really avoid avoid avoid just take another provider if you don't want stress.”

Helpful Report

Posted 6 years ago

“Signed up with Talk Talk as offer had £50 voucher alongside a fair monthly fee. Was told voucher would take up to 90 days to be received. Over 130 days later plus numerous emails chasing, still no voucher, still no answers. Various forums are crowded with such complaints so I'm one of many. I've been told by Talk Talk that a complaint file has been sent to a manager on my behalf and they will contact me within 3 days, day 5 still nothing! Very poor customer service. Looks like I've fallen for the £50 voucher bait. Not impressed.”

Helpful Report

Posted 6 years ago

“Speeds constantly dropping and always problems at least once a week with email or internet.”

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Posted 6 years ago

“Absolutely disgusting.. Absolutely ridiculous, with no compassion, My great Uncle passed away, so while everything was going on, my Mom had the account put into her name, so that we could sort everything out at the house and also notify all other friends and family.. so tried informing them that the house is now empty and that the telephone is no longer needed at the house.. tried online chat first... the online chat agent, did not know what he was doing, and so cut us off, a complete waist of an hour + of our time.. then called to try and sort this out, thrown around to different telephone agents and different departments, to be basically told that we would have to pay a contract cancelation fee to close the account.. at a time of where we as a family don't need or want any more hassle TalkTalk completely disregard the fact we have lost a loved one and just want their money.. Absolutely disgusting.. My Mom and Dad also have TalkTalk at their house but after this, They will be getting rid of this terrible company.. TalkTalk should be ashamed of them selves.. and from what Ive read not the first.. STAY AWAY FROM TalkTalk”

Helpful Report

Posted 6 years ago

“Had a crossed line, waited 72 hours and nothing, was told that an engineer could not find any problem, waited another 72 hours then told the same. I then asked to speak to a manager, then I was informed that Openreach had not been sent any work order, so no work done. I now have to wait another 72 hours. TalkTalk have the worst customer support on planet Earth, they can barely speak English and are rude patronizing and useless. Would give zero stars if possible.”

Helpful Report

Posted 6 years ago

“Awful experience trying to resolve and Tiscali email account issue with them, plus got charged about £8 for the phone call for them to do absolutely nothing. Their customer service is a shambles.”

Helpful Report

Posted 6 years ago

TalkTalk is rated 1.2 based on 1,570 reviews