Name: TalkTalk
Rating: 1.19

“Awful experience trying to resolve and Tiscali email account issue with them, plus got charged about £8 for the phone call for them to do absolutely nothing. Their customer service is a shambles.”

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Posted 6 years ago

“had absolutely bad experience with Talk Talk. Since day one I had issues with the internet connection, spend hours on the phone with them to try to resolve the problem. Opened several complaints. Non of them has been resolved. Was advised to upgrade my contract and pay extra money. Again there was a issue with internet connection. They have decided to sent engineer out who spent 10 min at my house doing absolute nothing but complaining how the Talk Talk works and how short they are. Second engineer have changed the Router. Again problem. For last 2 months I have spoken with 7 different customer advisors non of them could resolve my problem. Kept paying my bills and having no internet. I have mention to all of them that I want to cancel my contract. They said first they have to resolve the problem with the convention. So rang couple of times again spent loads of times on the phone with rude customer advisors. When the problem was solved I was advised to ring talk Talk the next day because the department was closed. So dang the next day to find out I have to give them 30 days notice to cancel the contract. Guys avoid Talk Talk if you want to save your time and nerves. Also money !!! They are not helpful at all. The worst is dishonest customer service . I’m glad I have cancelled the contract FINALLY. Disappointed that I have lost so much money and time. Never again . Please watch out !!!!!”

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Posted 6 years ago

“I transferred 2 years ago to Talk Talk from BT and cannot fault them. The value for money compared to BT is fabulous and the quality of speed and service is much better than we ever had with BT. In two years only had two problems and both times the service level was exceptional. When it couldn't be fixed remotely they came out within 24 hours and gave a very comprehensive problem repair. Engineer was absolutely wonderful, very curteous, knowledgeable and professional and quickly sorted out the problem. Would not consider using any other provider.”

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Posted 6 years ago

“Stay well clear. Beyond rubbish.”

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Posted 6 years ago

“I used to have a contract for 20 pounds with spead of 13 mb. I decided to get a better speed and I have upgraded the contract to 25 pounds to get 38 mb speed but I have still same speed as I had before. Do not wast your money go with a better internet provider.”

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Posted 6 years ago

“So our 1 year contract was ending and we wanted to cancel it on the last day. Now they tell me that it needs 30 days for them to "fully disconnect" their services. They said it was in the terms and conditions but I never personally read it there. Then he asks me if I agree with the 30 days period. And I'm like, "I thought I did not have a choice?" So why ask me if I agree then? Does that mean that I have the option to disagree and you can actually end it on the last day? I told him it takes a press of a button to disable our internet unit so why need 30 days. And he tells me that he's just following protocol questions. And I said cancel the service on the last day. He tells me that unfortunately he can't do it now since he has already applied the "cease" on the account. That means earlier he could have actually done it!!! I told him how DISHONEST their service was for WILLFULLY WITHDRAWING information so that they could bill me for another month when we no longer need their services. This is just fraud. And because its the end for the promo term the next payment is actually £5 bigger than usual. I was so angry but I had enough. The chat has dragged on for almost an hour. I just let them win but I will spread the word so that people will be aware and not use their service.”

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Posted 6 years ago

“complaint re Talk Talk (Phone) faulty phone line, so far 2 missed visits,2 missed phone calls appointments and failed to reply to an e-mail in the time scale they provided. Not good customer service as nothing has gone right. Incorrect information given and very poor communication. Their complaint staff say there are not allowed to write to customers who have complained by e-mail and phone. I have never heard so much rubbish and i"ve been in customer service in the utility sector for over 20 years. When my contract expires i will be taking my business elsewhere.”

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Posted 6 years ago

“Someone has set up a Talk Talk account with our address! We are receiving letters and bills from Talk Talk and now debt collectors letter for a person who does not live at our address! Talk Talk have took over our BT line. I have called approx 5 times to explain that we do not have a Talk Talk account and that the person who has set up the account does not live at our address. Still not sorted out! To add insult to injury they are phoning the Talk Talk number which is live at our address to talk to the mystery customer even though I have said they don't live here and to email their customer. Dreadful customer service!”

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Posted 6 years ago

“Realy bad review from coustmer services the didn't want to send a engineer to do the areial.”

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Posted 6 years ago

“Change from BT and I am getting much better service for half of the price. Well recommend it.”

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Posted 6 years ago

“Customer service is totally useless, I was with talktalk for a year and had numerous issues with them and each time I rang customer service they were as much use as a chocolate fireguard.. Suggest that you give this provider a big wide birth”

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Posted 6 years ago

“I have contacted customer service on 06/06/2019 at 17:03 hours due to my TalkTalk broadband was down not working. They have advised me to arrange the technician to fix the issue. They also informed me technician will give me a call in few days. On Saturday 08/06/2019 early afternoon one of the technician has arrived and he has fixed the issue and he also explained me what was the reason behind why the broadband not working. On Sunday 09/06/2019 again broadband down, didn’t even last more than a day? I have called customer service again at 20:35 hours. One of the staff advised me to rebook the technician for tomorrow ie Monday 10/06/2019. She advised me technician will call me between 5pm to 7pm. But I told her I am sorry I am not able to answer the call at that time due to my work night shift and I have requested please give me a call between 2pm to 4pm. It really shames poor customer care, didn’t receive a call but they have tried to get hold of me after. However my broadband still down not working at all. Really poor customer care shame on. They have charged me every time I have called them not good at all shocking.”

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Posted 6 years ago

“I have contacted customer service on 06/06/2019 at 17:03 hours due to my TalkTalk broadband was down not working. They have advised me to arrange the technician to fix the issue. They also informed me technician will give me a call in few days. On Saturday 08/06/2019 early afternoon one of the technician has arrived and he has fixed the issue and he also explained me what was the reason behind why the broadband not working. On Sunday 09/06/2019 again broadband down, didn’t even last more than a day? I have called customer service again at 20:35 hours. One of the staff advised me to rebook the technician for tomorrow ie Monday 10/06/2019. She advised me technician will call me between 5pm to 7pm. But I told her I am sorry I am not able to answer the call at that time due to my work night shift and I have requested please give me a call between 2pm to 4pm. It really shames poor customer care, didn’t receive a call but they have tried to get hold of me after. However my broadband still down not working at all. Really poor customer care shame on. They have charged me every time I have called them not good at all shocking.”

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Posted 6 years ago

“Do not use talk talk. Simple as that. They are appalling. I have become so used to not having any internet that I have decided to just completely live without it. I used it for a t.v viewing only so now I am going to invest in box sets and just read books. I could never watch anything anyway as it was always 'buffering 'or I would receive a message on screen saying my bandwidth was too low. And them one day it just went altogether. And I decided there and then not to waste my time anymore. They are a despicable company. If it was cheap I could understand the terrible service. But it's not. So I wonder..... How long will they get away with this??..... My advice....dump 'em”

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Posted 6 years ago

“Very bad costumer service. I never seen wors than this.”

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Posted 6 years ago

“Yes just a rotten. Company. Best to stay well away from their. Thieving grasp”

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Posted 6 years ago

“It really shames you can’t fix my broadband for 9 months !!! Your customer service just cheaters!! I contacted TalkTalk hundreds of times by phone, twitters and compliant but your company has no shame to stolen customers money with zero quality services. Last time I spoke with the 4th customer service manager and she promised that will sort it out asap, I explained to her I can’t trust you because I had a lot of cheating experience with TalkTalk, all promises NOT TRUE. It is really SHAME TalkTalk failed to provide broadband below the minimum guaranteed limit and still charge customers without refund. Your liar customer services promised me ten times but all promises just a cheat !!! It really shames all your customer's staff and all your engineers unable to fix broadband for one customer !! I would recommend you to dissolve your company or do other business because your company unable to provide broadband for 9 months !! and unable to fix my broadband for 9 months !! and still charging full price !!! YOU HAVE NO SHAME TO STOLEN CUSTOMERS MONEY !!!!”

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Posted 6 years ago

“Absolutely rubbish company. They take your money. And give little They legally. Steal money.”

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Posted 6 years ago

“customer service matches there internet service....ZERO”

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Posted 6 years ago

“If I could give -1 star I would! The service has been shocking.I have been with them for 4 weeks and have had little to no internet in this time. I have called them 5 times a week on average spending 1hr 45mins on the phone each time, calling from my mobile, further incurring costs. I have been passed from department to department, staff member to staff member, I am sure I have spoken to everyone but the CEO. I am disgusted that each time I call, I have to explain the situation again, when if they either record notes from the calls or take a minute to read the notes, time could be saved. I have lived in the same property for 12 years and was with SKY, having no problems, I tried to reduced my household bills and made the dire mistake of moving to TalkTalk. When the internet does work (having done an Internet speed check) I am getting 1.9mb download speed and 3.5mb upload speed, which FAR BELOW the guaranteed 11mb they promise, however the majority of the time I am left with tethering from my mobile phone and buying additional internet bundles to accommodate getting my laptop to internet because TalkTalk fails to do so. AVOID AT ALL COSTS, I am now in the process of getting out of my contract because they have made no attempts to resolve the matter nor provide any kinds of customer services after my numerous complaints.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews