TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,555 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,555 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid on pain of death, death of your sanity. After ringing to cancel, they didn't and keep trying to steal money from me and getting debt collectors involved. Over 30 hours on the phone and still no end to my pain!”

Helpful Report

Posted 2 years ago

“Do not do any business with TalkTalk or have any of their service, has I had been given a contract one month, then they refused to honour the contract, then tried to charge me double, for their provided service, then when I complained, as usual they apologised and claimed, I will get a refund, then they charged me more the next month, instead of giving me a refund, they claimed I had no contract, as I sat with their contract, made in August 2022, then they apologised and forced me, to sign a new contract, for slightly more, then they refused to honour the contract, then tried to charge me double, for their provided service, then when I complained, as usual they apologised and claimed, I will get a refund, then they charged me more the next month, instead of giving me a refund, they claimed I had no contract, as I sat with their new contract, made in October 2022, so you can see the pattern, so I ended their pattern, by cancelling my direct debit, as they was ripping me off, so now January and February 2023, TalkTalk are charging me and sending me bills, even though they have cut off their services, so I have no phone or internet, CAN ANYONE EXPLAIN WHAT SERVICES AM I'M BEING CHARGED FOR ? TalkTalk apologised and offered to upgrade me, My apologies to all, as I must be stupid and missed something ? PS, Even though talktalk has cut me off, so I no longer can call out or use the internet, they are still allowing nuisance calls, which I was told I was paying for during the last several years”

Helpful Report

Posted 2 years ago

“Shocking customer service Have been with Talk Talk 2 years. Moving house to a new build property BT outreach box in house . Told to cancel current account and take new account then told 5 weeks for engineer visit. I work from home for the NHS so that is unacceptable. As in the cooling off period called to cancel, followed up by email and live chat. Ordered BT broadband would be installed in 7 days… this was then cancelled by BT as still showing as live order at Talk Talk! Repeated chats emails etc and order still not cancelled. Shocking treatment and customer service! Would not recommend them to anyone ! Also tried the cancellation team useless”

Helpful Report

Posted 2 years ago

“If I can give them 0 I would!!! Tried to cancel my contract with them 20 days in advance prior date of termination,but someone’s rejected my request and putting me on the very high bill at the moment and I did one more request now and hopefully they will not reject again,because the present bill isn’t affordable for me! Stay aware from Talk Talk if you’re not want trouble with your money!”

TalkTalk 1 star review on 12th February 2023

Helpful Report

Posted 2 years ago

“Been on the phone for 4hrs . not resolved. Phone kept going silent sounded like they were having a party. Kept sending me the same instructions by email. Entered all instructions in the tv box over 30 time's”

Helpful Report

Posted 2 years ago

“As a disabled person my internet is really important to me. I chose Talk talk because I thought they were a good provider. Straight away they set up 2 direct debits with my bank. I contacted them to cancel my installation and they offered me 3 months free to continue with the order and not report them to ofcom. I got my bill today. Customer services say there is no 3 months free. I feel like I have been conned. I felt physically sick that they took advantage of me.”

Helpful Report

Posted 2 years ago

“Terrible customer service and broadband speed from the start. Couldn't wait to get out my contract!!!”

Helpful Report

Posted 2 years ago

“After 6.5 years of rubbish internet service, I called 30 days to finally get rid of them, after 30 mins spent on their chat, don’t worry your contract will end on Feb 9th 2023 and bla bla bla so rest assured we will be sending final bill etc.. nope all of a sudden I got slapped with another bill like nothing and even higher because there will be a new contract?? lol finest comedians, they say there’s no record of chat etc they’re awful, stay away!!!”

Helpful Report

Posted 2 years ago

“by far the worst company ever in history”

Helpful Report

Posted 2 years ago

“Customer service is impossible to contact…then you connect to a bot which cannot resolve your issue….stay away from Talk Talk”

Helpful Report

Posted 2 years ago

“This internet is less stable than my Uni Accommodations WiFi. Cuts out at the worst moments with such frequency and reliability, if I didn't know any better I would think it was on purpose. And on top of that, they tried to raise our bill on a FIXED contract. How incredibly arrogant, money hungry and absolutely disgusting do you need to be as a company to try to nearly double a FIXED CONTRACT on a service that doesn't work half the time, and the other half likes to have random ping spikes? I don't know what they think we're paying for, but personally when I pay for a service, I expect that service to, oh, I don't know...Work? My Accommodation back at Uni has the same speeds, perhaps faster, and doesn't EVER drop out apart from for maintenance, which we get a warning about, and even then it's uncommon for it to drop during maintenance. There are well over 300 people in that building who are always using the internet at all times of day, and I haven't ever had an issue with it. How is Wifi that services 300 people at once in the same building more reliable and better quality than a more personal home network? It's just unacceptable, and it's been like this for years, and other people have had the same problems as me too. Do better, you're embarrassing yourself.”

Helpful Report

Posted 2 years ago

“I have not been a Customer with Talk-Talk for 7 months, I spoke to an Operator who set my Balance at £0.00, after stating that I owed them numerous amounts of Money for Services & Broadband I never received. I switched to Shell Broadband who are a much better Internet Service Provider. Yet I still recieve Letters & Emails stating that I have a Balance outstanding which is Bulls***, I have spoken to numerous Operators & each one told me that my Account is still active, which it shouldn't be. So, Talk-Talk needs investigating cause how many others Accounts are still active even though they are no longer customers. To anyone considering becoming a Customer with Talk-Talk, the answer is simple. DON'T. go with any other IPS. Someone from Trading Standards should get off their a** & investigate & shut that Company Down. Totally useless & a waste of Space.”

Helpful Report

Posted 2 years ago

“Rang on behalf of my Mum. We were trying to get her a better deal as she is 90 this year and does not use it. Rang and spoke to a man who tried to help. Unfortunately he wanted to ring back at 6pm but I had to be with my Mother. This I could not do. All we had to do was for my Mother to tell him my email address. I said I would ring back and be with Mum the next day. I did do this but the women who answered told me what I had discussed on the 13th Jan did not count on the 14th. She would not listen to me and was not understanding at all. We then rang B T who set up an account for Mum a lot cheaper than the 48 pounds Mum paid that month to Talk talk. All I wanted was to complete the deal with Talk Talk but their customer service lady did not want to know. Next day Talk Talk wrote to Mum asking her to come back. To late Talk Talk you need to train the women better.”

Helpful Report

Posted 2 years ago

“Totally incompetent, rude staff and speeds well below what we’re paying for. Despite having paid our bill on time and having proof of this, they email every day threatening to add additional admin fees for not paying. Don’t go with talktalk as they’ll rob you blind.”

Helpful Report

Posted 2 years ago

“It is a very annoying that you cannot leave after your contract.They continue charging bills after line/broadband is disconnected. I call them to sort it out with several phone calls and emails ( saved their reply from emails as evidence in case I need to use it in the future and also names from phone calls).It is not sorted. I do not know why they think it is ok to charge someone if they are not using it following appropriate notice and step.I would have given zero star if I could choose.I have never written bad review for anyone or any service. Talktalk has been a first one I wrote in 33 years of my life.Just like to share my experience for future customer not to face similar situation like me.They could have been helpful for long term customer when they leave rather than giving statement like "sorry to hear it and visit community talktalk or call this number again".”

TalkTalk 1 star review on 13th January 2023

Helpful Report

Posted 2 years ago

“From start to finish a fantastic service puts BT to shame. A special mention to our exceptional engineer Scott in Edinburgh, first class.”

Helpful Report

Posted 2 years ago

“My contract come to end Dec 31st 2022.i rung up to make sure they didn't continue.they have gone against my will.carrying on with service I have unplugged.i have switch to other company for my bosrdband .I paid dec payment.they have continued .I don't want it or need it and too dear.no pre contract information .so consumers uk said got a over a year to cancel..08082231133.they can't continue not carry out what u ask.”

Helpful Report

Posted 2 years ago

“Dishonest .please don't use .they renew when told not too.someone needs to get involved with this company.stop them trading.even told them after last payment in Dec. I will cancel direct debit..as don't want it .they say pay money.i said see u in court .I rung went on chat. Twitter.trust pilot.they r chargeing after cancelling.happy to fight it in court.”

Helpful Report

Posted 2 years ago

“Despicable service. My Internet service stopped 14 days ago but Talktalk refuse to do anything to help. They tell lies and make promises that they break. I now have to move to another provider due to their ineptitude. Shocking.”

Helpful Report

Posted 2 years ago

“The internet service with talk talk has always been average and I out lasted my contract though I was ok with allowing the internet service to continue, which was more down to my laziness. But enough was enough of slow internet and thats their Fibre 65 which is supposed to be great, sadly not. I now have tried on three attempts to cancel my use of their service and its like they don't give you an easy option to cancel. They try to push it on my new provider to cancel with Talk Talk which seemed weird to do so but Three who I have moved to saidd it was 100% on TalkTalk to cancel it. After my third attempt of telling them to cancel and well within my billing period (12 days) before the next months usage would be used they have told me I am to act like I'm using the next months internet and i then pay for it and then also send them the equipment back in that time. Why should i pay for another month that I won't even use as I made it clear I am already using Three's service. I was wondering what would happen if i just cancel the direct debit after I pay this this months internet which I also asked the advisor? I was told not to do that, and see out the extra month I won't even be using. I then also asked could I get the transcript of this phone call or more info on all that we have spoken about as well as the instructions in this cancellation process. I did not get this I instead get an email 'We'd love for you to stay" - We'd love you to stay, and because we know that value matters to you, we'd like to help you find a new plan that works for you. It could save you the hassle of leaving. I called them three times and its like talking to a wall they are so difficult!”

Helpful Report

Posted 2 years ago

TalkTalk is rated 1.2 based on 1,555 reviews