TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,582 Reviews

4 %

of reviewers recommend TalkTalk

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1.2

Based on 1,582 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would leave NO star rating but unable to with web page. Worst customer service EVER. South African call center with very different cultural understanding to ours. Rude and unhelpful. Have spent nearly 14 years with Talk Talk and have now closed our account with them and moved to BT open reach. Customer call centre based in UK and absolute joy to use. Comparable to a 'John Lewis' experience. Absolute contrast to Talk Talk experience. Will never return to their company even if the service was free.”

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Posted 5 years ago

“Was with talktalk years ago. Cancelled them pre contract worst service ever. Couldn't understand them on the phone it kept going off they didn't send anyone out to sort it. Got phone call off debt collector told them if anything talktalk owed me money cos didn't get the service I signed up for. So they squashed debt. Also would give no stars but had to press 1 to make review. They're in the top 3 worst broadband providers”

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Posted 5 years ago

“They have cut my 95yr old mother in laws phone off, because they say she hasn’t paid her installation fee. WHICH SHE HAS. Spent over two hrs all told on phone trying to sort, very pleasant but useless African guy. Still mired deep in it all and going to stop DD and see what happens then. STAY WELL AWAY FROM THESE CLOWNS”

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Posted 5 years ago

“Awful experience. SO much money orientated and NOT caring about customers. I have decided to leave them and they have charged me for something I haven't used at all + wanting to charge me for a month in advanced. Disgusted and so disappointed. Never again. please avoid them any cost”

Helpful Report

Posted 5 years ago

“Have been with out phone line and broadband for over two weeks now don’t no how many test talk talk can do before they except that there is a problem that needs fixing, there name is right talk talk as that is all they want to do is talk not fix still not working have now stopped my DD and stopped talking to them as it’s a waste of time will now take to ombudsman to sort”

Helpful Report

Posted 5 years ago

“I've not been a TalkTalk customer for nearly under 2 years and I now start recieving letters from Debt collectors demanding payment for £35 as TalkTalk have sold on my account... I was out with my 18 months contract when I switched 2 years ago and to my knowledge made my last payment when I switched. I raised a complaint with TalkTalk and i initially got a response apologising saying a manager would contact me in the next 3 days. As this didn't happen I phoned them from the number in the email as they had stated this would be the quickest way to get an update to my complaint and this is where the fun begins... The incompetence of the Indian woman I spoke to (who took a good five minutes to even take my name) and kept requesting my name and postcode after every question, told me she could not assist me, refused to take my complaint reference and told me to contact the debt collection agency. Furious at this point I repeatedly tried to explain I was calling for an update to my complaint and she just kept repeating "take the number". Put me on hold and came back several minutes and told me to take down the number again... When I asked to speak to a manager and asked her name she then tried the age old "hello, hello?" Could hear laughing in the background and them she muted her phone, forcing me to hang up after 27 minutes of nothing. I responded to the original complaint on Monday and have still not had a reply so will be escalating to CISAS. I'm not even a customer and I'm having to deal with this! Their customer service and broadband are truly awful wouldnt deal with this company if they paid me! Avoid at all costs.”

Helpful Report

Posted 5 years ago

“I wouldnt even give them 1 star were shall i begin they lie over the phone they dont speek clear english they always charging you more and more they offer you a deal and dont let you know you will be charged extra m9ney after the offer ends so i was offer 22pound super fiber for 18 months and there for after will be 41pound per month for the remainder of a 2 year contract. The wifi is rubish up 1 floor or down 1 floor away from the router. Oh they never give u the requird internet speed to top it all off... ide say 41pounds for internet is ridiculias we dont have world wars to then be robbed by an internet company”

Helpful Report

Posted 5 years ago

“I used to be a customer of and I'm glad I switched to a new provider. Talk talk used to be good and I was a customer with them for 13yrs, but over the last 6 months my fibre speed kept dropping and the Wi-Fi router keep dropping Wi-Fi signal, so when my contract was up for renewal Last month I spoke to Talk talk to see if I could get a new deal and new router and I have to say I was disgusted with the outcome the call handler was only prepared to reduce my bill by £5.00 that's it, I asked for for a new router as well and the call handler said no unless it's faulty... So I then said if been offered a better deal with a new provider and cheaper then talk talk the call handler said it looks as if your gonna go with the new provider so I will read you the contract termination and final costs involved. After that I ended the call and called the new provider and signed up straight away. I thought what a disgrace talk talk had become and there customer service standards have dropped rock bottom and the last two times I've called talk talk not one call handler had a clue what I wanted... Glad I have got rid of them.”

Helpful Report

Posted 5 years ago

“Lazy, humiliating and uncaring customer service. I've been trying to leave TalkTalk for three months and the whole process has been distressing, full of delays and false information. I was assured that my account was cancled and that all bills had been paid. A month later I am again charged for a months service. Also listening to a customer service member laugh as she covers the phone while I describe my problem was difficult as someone who struggles with social anxiety.”

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Posted 5 years ago

“Like everyone else I've had a poor service and told lies after lie. It's time we reported them to the ombudsman on 0330 440 1614. I can prove their lies.”

Helpful Report

Posted 5 years ago

“Update on my review from 5 days ago ('anonymous'): I thought I was free of TalkTalk, however, I have now received a bill for a Feb-Mar service even though the service is disconnected. So unfortunately I had to speak to them again :( The advisor (in the complaints department) who I spoke to had a very passive-aggressive attitude, and he hung up on me.”

Helpful Report

Posted 5 years ago

“Really poor quality is a big red viras because it is very easy to hack your phone as I know myself.it nearly 100% of the time is at poor quality. Only today it came up as an incorrect password and disconnected and deleted it as a saved wifi connector and couldn't find it we are in the process of having another problem and even my son is having a mental breakdown to do with the wifi DISLIKE TalkTalk WITH ALL YOUR HATRED”

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Posted 5 years ago

“Bad broadband for the price. So slow. Does my head in”

Helpful Report

Posted 5 years ago

“Signed up for Talktalk on a black Friday deal. Received a email telling me there was a problem with my order and needed to contact them. I spent an hour on the phone going round in circles by poorly trained customer service in the south Africa office. I then received a phone call telling me I can't have the package I signed up for due to being to far from the exchange and I would have to take out the up to 10mb package. I declined the offer as this was an out right lie. Have 50 mb connection with plusnet now who are based in UK and couldn't do enough for us. Thank you plus net and I hope Talktalk go out of business as lying to customers is never a good policy! Talktalk= lying time stilling scum!!”

Helpful Report

Posted 5 years ago

“Terrible service ever since TalkTalk convinced me off their 'fast' packages. Have spoke to customer service several times regarding the issues. Now have to wait for a new box to be sent, which then takes another 10 days to get a service !! If like me, you have lots of work that needs doing via internet, then avoid this company! I cannot believe I am still being made to pay for a rubbish service since the day I changed providers. Absolute joke! My work is suffering because of this ! AVOID!”

Helpful Report

Posted 5 years ago

“Our experts are here to help. Rubbish, they are here to collect the monied for a nonexistent service so that they can collect their salaries,”

Helpful Report

Posted 5 years ago

“Where to start? It has been SO awful, that even the process of trying to leave TalkTalk has been incredibly distressing… - There was a fault with my broadband that took 2 and a half hours of phone calls and online chats, over a few days, to get resolved. - They would tell me the fault was resolved and then it would happen again. - Every time you contact them it takes 10-15 minutes before the issue can actually be discussed (they have to spend ages waiting for your account to come up on their screen and it takes ages to get through their security). - Every time you speak to a new person (they pass you from team to team and back again), the issue has to be explained all over again. - It is very difficult to understand each other. I would explain the issue and they would usually misunderstand (with the exception of when I managed to get through to a manager. Often I was unable to understand what they were saying). - During all this I was told I had 'some orders' in process. I had not placed any orders. They told me I had 'done one click' on an email I'd been sent and placed an order for something. I had not. They did not believe me. I later checked my email and I hadn't even opened any of the sales emails from TalkTalk in recent months. They said they would cancel said 'order' (surely it can't even be legal for someone to make a legally binding action through one click on an email?). - This led to a conversation about pricing. I had come off fixed term and was then paying a ridiculously high price each month. They offered me a better deal. I agreed to go ahead with this and start a new fixed term contract. When the time came around for this to have started, I checked my bill: I was now paying even more than before... - I had three different conversations with them about this ranging from 1-2 hours long each. They denied that they had agreed a new fixed term contract with them with this price. One of the advisors even said that the 'one click order' had never been cancelled and concluded that what the person had agreed with me over the phone was just to continue with the 'one click order' that had apparently been on my account. This of course does not make sense since I was still on a rolling contract, although I did now have the faster fibre, just at an extortionate price... - Instead of the refund for my overpayment, I was offered a 'goodwill gesture' of £10 that nowhere near matched what I was actually owed. - They offered me a new contract that matched what had been agreed weeks before. In addition to the better price, I would be on a rolling contract rather than a fixed term contract. I asked the advisor to email me the offer this time since I could not trust the verbal offer after what had happened last time. He said he was unable to send emails, and eventually agreed that one of his colleagues would do this. I never received an email. When I called them again they knew nothing about the offer, and denied that it was possible. - During all this I asked for copies of a couple of 2018 bills since in 'My Account', only the last 12 months-worth of bills are available. When they arrived they were 2019 bills and had a strange town included in the address field. - They agreed the lower price, but with a fixed term contract. I explained I would go ahead but would take my complaint to the CEO since they were still not acknowledging that they owed me money and had failed to put in place the new contract that had been agreed, and had denied they had ever owed it to me. I was told that if I pursued my complaint then the 'goodwill gesture' would not be given to me. - I told them I would switch to another company and asked them to escalate my complaint further. They said they would and that I would receive a phone call. I received 3 strange phone calls from an 0800 TalkTalk number at different times that literally rang my phone for half a ring and thus were impossible to pick up. - In the meantime I arranged to switch to Vodafone on 17th Feb. Then Plusnet offered me a better service. I cancelled Vodafone and was told that Vodafone manage the communication with TalkTalk so I did not need to do anything. - On 17th Feb my Internet connection stopped. When I called TalkTalk (strangely, I still had a phone line, and still do even writing this!) it became clear that my complaint was still open but that they were not interested in responding to it. I was passed from team to team and in over the space of 16 hours I spoke to 7 different people. In that time I was told lots of different things like 'maybe the openreach exchange is being upgraded', 'I can see your line is still active'. It wasn't until I spoke to a manager that I was told what had happened: they had disconnected my internet because they were told by another provider that I was moving to them on that date and said they were not aware that this had been cancelled. I was told there was nothing that can be done because the line is now disconnected and to have internet I would need to start a new contract with them (not a chance!). - I did explain to them that because my Plusnet contract doesn't go live till March, they would otherwise have two weeks of extra custom from me, but, computer says 'no', of course. During the 96 minute conversation I looked up prices for buying extra data from my mobile phone provider and decided this was a far better solution in the interim anyway, since the silver lining is: I AM NOW FREE OF TALKTALK! I hope I have been able to give you a sense of how crazy-making these experiences with TalkTalk have been. I felt beyond frustrated, and violated, since as far as I am concerned they have actually stolen from me, having gone back on what they agreed, and then denied all of this and not giving me full reimbursement for the resulting overpayment. To have to spend hours and hours getting anything resolved is just soul-destroying, especially when they have such a non-accountable attitude. I can't imagine any circumstances under which it would be worth getting involved with this company in any shape or form. I am writing this in the hope that I can prevent others from having the experience I did.”

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Posted 5 years ago

“Internet went down I've had nothing but lie after lie from customer service team absolute joke avoid this provider”

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Posted 5 years ago

“I am only here to advise anyone who is considering signing up to talktalk not to. This company is by far the worst internet provider for numerous reasons. I have been paying for a service which in return didn't provide what it was meant to and I genuinely feel like I've been swindled out of my money. Please avoid giving your hard earned money to this company.”

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Posted 5 years ago

“Bunch of idiots who are usless and offer rubbish deals. Engineer was usless and lied about the work they did which was ntohing and lied about other things which he had to pay for and they said we wouldn;t be charged since htey didn';t do anything!”

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Posted 5 years ago

TalkTalk is rated 1.2 based on 1,582 reviews