Name: TalkTalk
Rating: 1.19

“The worst provider I have ever experienced. Having to give them a single star in order to post a review makes them look better than they are!! Customer service is non-existent, Talktalk don't know the meaning of the word! I posted a review on Trustpilot after calling their so-called 'technical helpline' that is manned by staff that are unable to understand English and was cut off after 90 minutes without the problem being rectified. Funnily enough I received a response from Talktalk within a few hours of the review being posted directing me to their self-help website that was next to useless (after spending ages trying to navigate to find the problem I was experiencing without any success!). Why are these talktalk staff not contacting the customers directly to help rather than sitting behind a desk looking at what customers are saying about them on review sites and trying to make themselves look good but not actually doing anything constructive? In the end a friend came round and solved the problem as he's a computer wizard. So, open an account with talktalk, pay a lot for it, and don’t expect any technical help and pay to solve the problem yourself should be their USP! Remember though, talktalk were great at one thing, in 2016 they were fined £400,000 (the biggest ever imposed) for allowing a hacker to steal 157,000 customers details (16,000 customers also had their bank details stolen). Prior to this Talktalk had been hacked twice previously in 2015 and did nothing to stop a similar re-occurrence despite the bug being an easy fix. They lost 101,000 subscribers as a result. Bearing this in mind you would think they would be trying to do their best to keep the remaining customers they have by offering fantastic customer service, but no. I dumped talktalk as my TV & broadband provider in 2010 as they were so bad and only kept them on for mail but this is more pain than it is worth and as soon as I set up an account with another provider Talktalk will be binned. I would not recommend this company to my worst enemy.”

Helpful Report

Posted 5 years ago

“Pathetic service. Customer care talk for 2 hrs then disconnect the call .”

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Posted 5 years ago

“DREADFUL customer service, almost impossible to contact and poorly trained staff with terrible language skills. Online Chat is a complete failure. Have used the phone as well ...after EVENTUALLY FINDING A NUMBER..... WORST HIDDEN PRICING and sneaky rollover pricing increases OF ALL!! worse than any mobile phone provider”

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Posted 5 years ago

“The worst company I have ever known. They call themselves talktalk but once you’re signed up they won’t talk to you ever again. This is my second review after two weeks of no telephone connection which I have tried time and time again to get fixed. They just don’t want to know. They tell lies - they use foreign call centres where the background noise is so bad you can’t understand what they are saying and most times they just cut you off. Their staff read from cards and know nothing about the technical side - all they want is to reach their call targets - they don’t give a toss about you or your problem. Don’t touch them with a barge pole!!”

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Posted 5 years ago

“Worst company ever deal with. Gave a false representation of help for over a week, wouldn't back anything they agreed on email. Automated personel, so you go in circles repeatedly. Not a UK call center, which adds to the issue. Been with them for 2 years, then had nothing but issues. Also the speeds seem questionable.”

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Posted 5 years ago

“The master socket needs to be moved. The appointment was made approximately 4 weeks ago. An engineer from Cube, Talktalks' outsourced contractor service, visited the property 2/3/20 and was unable to complete the activity. It took 2 - 3 hours over a number of days to arrange another appointment. Talktalk repeatedly failed to return calls within their agreed SLA period of 72 hours. A second engineer also from Cube visited the property again today, 13/3/20 and also advised that he was unable to complete the move. He advised that BT Openreach were needed. Talktalk have told me repeatedly that BT Openreach are not required. I have not had a telphone line nor internet service for almost two weeks now. I am now faced with spending more hours on the 'phone with Talktalk, whose call centres are extremely poor, in order to arrange a third appointment.”

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Posted 5 years ago

“Charged for "Faster Fibre". Was 38mgpm at first NOW 4.6. A Rip Off.”

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Posted 5 years ago

“TV package is ok Internet can be iffy but is acceptable Call centre is terrible, the noise in the background overpowers the operator, so much so a five minute phone call must have lasted twenty as i kept having to ask the girl to repeat. Not really a good advert for a communication company”

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Posted 5 years ago

“Absolutely the worst company you could ever wish to have anything to do with. Speed and connection is abysmall as too is their customer service, and do not be fooled by their so called low cost fibre deals, they recoup their losses by adding extras and "boosts" which you do not need and then have the temerity to inform you that you asked for them. Am now being informed that I have to pay almost £70.00 to leave my contract early- absolutely awful service. Have changed to a new provider. Wish that I had never had the misfortune of using their services.”

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Posted 5 years ago

“SCAMMERS, take money from your bank, kept sending bills. I told them, I am tied into Virgin, they still tried taking money from my bank. THE MOST DISGUSTING COMPANY. I WISH I HAD SEEN THESE REVIEWS BEFORE I LET THEM GET OPENREACH TO PUT A CABLE DANGLING FROM THE ROOF TO THE GROUND, INSIDE MY HOUSE THEY STUCK A BOX ON MY WALLPAPER WITH DOUBLE SIDED TAPE. IT HAS TORN MY WALLPAPER, WHY DOES THE OMBUDSMAN ALLOW THEM TO KEEP DAMAGING PEOPLES' HOMES? I ASKED TALK TALK TO COME AND REMOVE IT, REMOVE THE BOX AND TAKE THEIR MODEM. THEIR RESPONSE WAS TO SEND ME A BAG TO SEND IT BACK TO THEM, WHAT A DARNED CHEEK. THEY ARE STILL, 5 MONTHS ON SENDING ME BILLS. THIS IS HARASSMENT AND THOSE WHO SHOULD DO SOMETHING ABOUT THEM, WON'T.”

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Posted 5 years ago

“They schedueled an ingineer who came to my house, after reschedueled my initial appointment. Ingineer came yesterday, internet worked for half day, today no internet.. Please don t choose Talk Talk, is one of the most unreliable broadband ever created!”

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Posted 5 years ago

“Granada been without internet for Months. Very long calls with Tec support which they charge for! Refuse to send out anyone and Grandma cannot spend hours on phone doing techie stuff. Couldn't be worse.”

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Posted 5 years ago

“Absolutely going out of my mind trying to deal with talk talk. My business phone hasn't been working properly since last year and nothing has been done. I have had countless texts from them, and couple of engineers out and still no joy of getting my phone fixed. Absolutely dissatisfied and can't wait to move. Will definitely not recommend. This is the worst service I've ever had.”

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Posted 5 years ago

“I've had talk talk for 6mnths now, promised 6mps min. Still to this date I'm mostly below 1, that's when I'm not totally disconnected. This pleasure costs me £50 a month. Customer service have promised time and time again, that the issue is being dealt with, but 6 months is ridiculous. Cant stream movies, my son cant play his xbox and I cant even load basic internet pages, I've had to leave my house to post this review(currently sitting in costa) I would recommend avoiding Talk Talk at all costs, they just ain't worth the stress.”

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Posted 5 years ago

“Really 🤔 They send me not first time mail like that. Blackmail, or harassment? There's an outstanding balance of £37.00 on your TalkTalk account, which may include a standard fee for late payment. To avoid restrictions being automatically applied to your TalkTalk service, youll need to pay your outstanding balance immediately. Please be aware that we may share payment information with a credit reference agency, and failure to make payment could affect your credit rating. This means that you may find it difficult to get credit elsewhere, for example, with other utility companies or banks. If youve already paid in the past few days, thank you, you dont need to do anything.”

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Posted 5 years ago

“Speeds and connection has been good for a month, however we suddenly lost internet and lodged a fault with TalkTalk. They informed us on Friday that the issue was being worked on, then on Saturday we were told that an engineer is working on the issue, and would contact us between 18:00 and 21:00 for an update, which never happened. On Sunday we were told the issue was being worked on and would be fixed by 18:00, and then we were told by a different advisor that infact noone was working on our issue and that openreach does not work weekends (a lie), and that they would start working on the issue on Monday, to be fixed estimated Wednesday. This is unacceptable, and considering BT would fix issues straight away (including weekends) even though both providers use the openreach network, it seems you pay for the cheaper price by having useless support and terrible service. A total of 6 days without internet is costly and damaging for business, so I'd recommend paying the extra tenner a month for a competent provider. Disgraceful and useless service from TalkTalk.”

Helpful Report

Posted 5 years ago

“Speeds and connection has been good for a month, however we suddenly lost internet and lodged a fault with TalkTalk. They informed us on Friday that the issue was being worked on, then on Saturday we were told that an engineer is working on the issue, and would contact us between 18:00 and 21:00 for an update, which never happened. On Sunday we were told the issue was being worked on and would be fixed by 18:00, and then we were told by a different advisor that infact noone was working on our issue and that openreach does not work weekends (a lie), and that they would start working on the issue on Monday, to be fixed estimated Wednesday. This is unacceptable, and considering BT would fix issues straight away (including weekends) even though both providers use the openreach network, it seems you pay for the cheaper price by having useless support and terrible service. A total of 6 days without internet is costly and damaging for business, so I'd recommend paying the extra tenner a month for a competent provider. Disgraceful and useless service from TalkTalk.”

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Posted 5 years ago

“Paid £70 to leave contract... Best money I ever spent. They continually throttled my service back and actually admitted it. (although they now deny this) Without internet due to having a 4k TV and breaking 'fair usage policy'.. Week after week, soooo stressfull. Eventually broke contract and changed to BT. Guess what? All the problems have suddenly disappeared. My line has miraculously changed itself from unreliable copper and re-routed itself to get to the BT box quicker. The outage due to atmospheric conditions has stopped! Never again. Talk Talk are the worst scumpany ever”

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Posted 5 years ago

“Worst company i have ever dealt with. Broadband is now down to 1.1mbs it is an absolute joke... moving to BT where i should have gone in the first place”

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Posted 5 years ago

“Utter rubbish. Always lagging and pausing. Customer service is pants an always end up with the same story. Connection is good on this end. Must be the 5 feet distance from our rubbish internet box that doesnt stand on its own to your console.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews