TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,570 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“I have been Talk talk customer for few years and it was one of the stupidest thing I have ever done. Talk talk broadband is the worst service ever. If you do speed check and find out the slowest ever broadband, you contact them. They pretend to be helpful by sending an engineer within few days to your place, but actually it is a charged service. You will be billed for up to hundreds. When I tried to stop the service after finishing my contract, it took me several phone calls. They took advantage of the COVID pandemic by stopping the cancellation service all together. I could not find any way to cancel my contract as all I had is automatic message. There was no online option for cancellation. When I attempted to email them, what I received is automatic reply. I eventually wrote to CEO office for complaint. Despite the agreement from the conversation of CEO office to cancel my contract which is apparently my customer right, I continue to receive billing for the service I do not agree to carry on. Why such company is still allowed to operate in UK? There are too many complaints and customer right violation. It is one of the most disgraced companies i have ever dealt with. Please avoid by all means.”

Helpful Report

Posted 5 years ago

“Absolutely appalling company to deal with! I had an account with this company for a few years. During that time they billed me for services that I didn't request and this took an age to sort out but this was nothing compared to the problems I had when I tried to cancel the account when I moved premises. It took several phone calls and emails and more than a month to get this done. I Then received an additional bill covering the time I wasted trying to shut down my account that would have been invalid had they acted correctly. When I called and emailed to question this they once again reverted to ignorant/awkward mode and answered my queries with completely irrelevant answers. Although technically the service was adequate - BEWARE This company make it incredibly time consuming and difficult to part company with and they charge YOU for the time that they waste doing so. There are plenty of providers out there, you can do a lot better than this crowd.”

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Posted 5 years ago

“KEEP AWAY FROM TALK TALK”

Helpful Report

Posted 5 years ago

“My son has just moved into his first home and he tried to join TalkTalk for his internet. He has had his contract cancelled but hasn't been given a reason why. This is very bad of TalkTalk. Bang out of order. My son has now gone to Plus Net and I hope they can offer a much better service than TalkTalk did.”

Helpful Report

Posted 5 years ago

“Avoid talktalk at all costs. It is one of the worst providers and whoever recommends it doesn't probably even spend 20GB on it in a typical month. The speeds are low and disconnection frequent. It can make you pull your hair out. It is just about the only company I wouldn't mind someone stepping in and shooting the top idiots over there.”

Helpful Report

Posted 5 years ago

“Service from over sea's call centres useless.they read of script by looks now 7 weeks trying to sort my issues out.no help on call centres tried to cancel engineer with virus 6 times yes be coming same person I gave up.nit internet slow would be better to have uk call centres it would take 1/2 the time and sort out.”

Helpful Report

Posted 5 years ago

“My Internet is now so slow its not doing anything at all 😵 can't get any help all alone and totally fed up. Soon as I can I'm changing provider to a company who CAN deliver the service I'm paying for”

Helpful Report

Posted 5 years ago

“The same issue I have had since being with talk talk I have fibre and Intermittent connection. Your customer service is next to 0 rating and your service itself is appalling I will be cancelling my contract with you...you cant even explain my fluctuating bill..”

Helpful Report

Posted 5 years ago

“Had TalkTalk approx 6 years ago, rubbish back then. Heard a few good reviews since that so thought I’d try again. Big mistake! I signed up with them roughly 4 months ago they done all the necessary tests on the line, switched it over and sent me the modem to get started. After having the broadband installed for a few weeks and not really using it that much I tried using Netflix. The speed wasn’t enough to stream movies when signing up I was told it was around 21 mbps. I done a speed test and it come up less than 1 mbps. I phoned them up to ask why it had slowed right down, they done some tests and later come back to me saying “it’s because the wiring in the building is old and the only thing you can do to get a faster speed is upgrade to fibre” I responded that it isn’t because of the wiring as my last provider was a much higher speed than what I was currently getting and other people in the apartment building also got high speeds. She placed me on hold so she could carry out further checks. Again come back with “you need to upgrade to fibre to get faster speed” so I asked as I’m not getting the agreed speed and it’s obvious it has nothing to do with wiring can I cancel out of my contract. Again “no the only thing we can do for you is upgrade you to fibre” A**holes”

Helpful Report

Posted 5 years ago

“Absoloutely worst company I have ever encountered. After 15 to 20 calls all I have experienced is stress and arguments. All I want is to be able to connect to the internet, they can’t even provide that? They say ‘yeh we have reset that and you’ll be back online by midnight’.. I told them to stop lying and I won’t come off the call until I speak to a manager. Their response was ‘haha you’re going to stay on the phone until midnight then?’. Absoloutely disgusting, spoke to a manager who I asked for their name, turns out after further investigation they lied about their own name. Cancelling this contract immediately once we find another internet provider.”

Helpful Report

Posted 5 years ago

“Terrible WiFi , definitely will be leaving when the contract ends, been shocking since the start and even began to pay extra for “faster broadband” which made no difference.”

Helpful Report

Posted 5 years ago

“Still no landline, no response from talktalk and now no complaints department open. Rubbish company and won’t be renewing my contract this year.”

Helpful Report

Posted 5 years ago

“tried to remove the boost add on from my contract, chat handler did everything to make sure I could not do it!, not helpful, still paying extra for a service I do not want or can afford, how many other pensioners like me getting the same treatment from talk -talk”

Helpful Report

Posted 5 years ago

“Joined talktalk, 16th February. Fixed price, 18months faster fibre at £23.50 plus vat totalling £26.50.The estimated set up for my internet was 5th March. I took many days off to be home. They missed 3 appointments. I made many long calls but recieved lies about 2 months free service and credit in my account for missed appointments. No internet until 13th March. My first bill was totalled at £31.73 after 20 days, taken from my account on the 1st of April. I give up. Very Poor Customer Service. Terrible. I am suprised the company still exists. They only cause customers terrible stress. Lies after lies they will tell me. They promised compensation so their employees wont have to deal with my calls. Lies after lies. They have no respect for customers time. Amature skills of dealing with customers problems. I do not recommend talktalk to anyone. They make me feel helpless and stressed.”

Helpful Report

Posted 5 years ago

“Worst service I have ever received in my life. Still here with no internet after being told it was going to be installed. Tried to call to make a complaint to be getting hung up on. I’ve asked numerous time times to cancel this contract yet STILL getting charged for internet I don’t even have!!!! If I could give this a 0 I would! DO NOT USE this provider.”

Helpful Report

Posted 5 years ago

“1star is to much 10 %of 1star is to much tried all day to report a fault .they send me round and round but no help .they just want the money it is one lie after another and broken promise after broken promise”

Helpful Report

Posted 5 years ago

“tried to cancel tv boost as I am being charged for something I don't want spent over an hour answering security questions only to be told they cant do it in other words being ripped off !!”

Helpful Report

Posted 5 years ago

“Closed my dads account 78 year old and moved house, thru 2 months later took money from him being vulnerable, after complaints so so many calls agreed to refund and can’t get the money returned, they are by far the worst company in terms of customer services and complaints process, going to have to escalate complaint to ofcom”

Helpful Report

Posted 5 years ago

“AWEFUL I STRONGLY DONT RECOMMEND THEY ARE THE WORST COMPANY YET”

Helpful Report

Posted 5 years ago

“It’s rubbish the internet keeps stoping and starting we feel like we are going to change providers we are getting annoyed now one device works and the other doesn’t don’t recommend this provider at all.”

Helpful Report

Posted 5 years ago

TalkTalk is rated 1.2 based on 1,570 reviews